User guide

Agent and Supervisor features
17
Logging in with an Agent ID and Multiple
Queue Assignments
A Multiple Queue Assignment (MQA) login involves entering a four-digit
Agent ID and up to five ACD Directory Numbers (DN), with the option of
adding a Supervisor ID and up to five Priority values.
Choose one of the following login procedures:
• “Logging in with an Agent ID and MQA login options” on page 18
• “Using Default Login” on page 20
or
5. To join the ACD queue, choose one of
the following:
— Press the InCalls key.
— Press the NotReady key.
6. If you use a headset and Handset On-
Hook Means Log out (HOML) is
configured to No by your administrator,
then do the following:
a. Press the Headset key and replace
the handset in the cradle to receive
calls on your headset.
b. Press the Services key. Change the
On hook default path to Headset
Enabled.
Note: If HOML is configured to Yes,
replace the handset to log out of the
queue.
2260
Not Ready
(Services)