User guide

Agent and Supervisor features
18
Logging in with an Agent ID and MQA login options
To enter ACD queues, use an Agent ID login with one of the MQA login
options described on page 19.
Note: A supervisor logging in to accept ACD calls is prevented by the
system from entering a Supervisor ID (including logins where agents
must enter a Supervisor ID).
The login options require the following entries in sequential order:
1. a four-digit Agent ID
2. a Supervisor ID (if your queue requires one)
3. up to five ACD DNs and Priority values (if Priority values are being
used) terminated by # #