User guide

Agent and Supervisor features

Using Default Login

Use the Default Login to log in just one time at the beginning of a shift.

The Default Login uses your previous shift’s login to place you in the

same ACD queues with the same supervisor.

To use Default Login:

1. Lift the handset.

2. Press the InCalls key.

3. When “Enter Agent ID” appears on the

screen, use the dial pad to enter your ID.

4. Choose one of the following:

— If your queue requires a Supervisor

ID, press the # key three times.

— If your queue does not require a

Supervisor ID, press the # key two

times.

5. To join the ACD queue, choose one of

the following:

— Press the InCalls key.

— Press the NotReady key.

2260

Not Ready