User guide

Agent features
25
To use the Emergency feature:
Using Not Ready
Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
To use Not Ready:
1. During an active call, press the
Emergency key.
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the Emergency key again to
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
1. Press the NotReady key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
or
2. To return to the queue, choose one of
the following:
— Press the InCalls key.
— Press the NotReady key.
Emergency
Emergency
Not Ready
2260
Not Ready