User guide

Agent features
27
To answer a call from your supervisor:
To answer a call from your supervisor when on another call:
To place a call to your supervisor:
To return to the ACD call:
When the LCD next to the Supervisor key
flashes, press the Supervisor key.
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
1. Press the Hold key to put the current call
on hold.
2. Press the Supervisor key.
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Press the Supervisor key.
Note: Calls are automatically put on hold
when you use the Supervisor key.
Press the InCalls key.
Supervisor
Supervisor
(Hold)
Supervisor
Supervisor
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