User guide

Agent features
28
To conference in your supervisor during a call in progress:
To transfer a call to your supervisor during a call in progress:
1. Press the Supervisor key to talk
privately with your supervisor.
2. Press the Supervisor key again for a
conference call with you, your
supervisor, and the other caller.
1. Press the Supervisor key.
2. When your supervisor answers, press
the Supervisor key again.
3. Press the Goodbye key to terminate
your access to the call.
Supervisor
Supervisor
Supervisor
Supervisor
(Goodbye)