User guide

Index
41
Index
A
About the IP Phone 1120E 7
Activity code 24
Agent and MQA login options 18
Agent and Supervisor features 16
Agent features 22
Agent key 30
Agent logout 21
Answer ACD calls 22
Answer Agent 29
Answer Emergency 30
B
Basic features 7
C
Call Agent 31
Call party information 35
Contact your supervisor 26
D
Date/time display 35
Default login 20
Directory key 15
Directory Number 35
Display Network Diagnostics Utili-
ties 13
DN 35
E
Emergency 24
Expand to PC key 11
F
Feature display 36
Fixed key 36
Flexible Feature Code (FFC) 36
Force Call 23
G
Goodbye key 12, 36
H
Handsfree / Speaker key 11
Headset key 11
Hold key 11
I
Indicator status 36
Information display 36
Information line 36
Interflow 31
Interrupted dial tone 37
L
Line (DN) key 10
Login with Agent ID and MQA 17
M
Message key 37
Message waiting indicator 12, 39
Message/Inbox key 15
More key 9