User Guide
Table Of Contents
- Title page
- Revision history
- Contents
- About the Nortel IP Phone 1140E
- Entering and editing text
- Connecting the components
- Configuring Telephone Options
- Using the Telephone Options menu
- Adjusting the volume
- Adjusting the display screen contrast
- Selecting a language
- Selecting date and time format
- Accessing display diagnostics
- Choosing a local dialpad tone
- Viewing IP Phone information
- Diagnostics
- Configuring call log options
- Choosing a ring type
- Enabling or disabling Call Timer
- Enabling OnHook Default Path
- Changing feature key labels
- Configuring the name display format
- Configuring Live Dialpad
- Configuring Caller ID display order
- Configuring Normal mode indication
- Using the Telephone Options menu
- Configuring Local Menu options
- Making a call
- Answering a call
- While on an active call
- Incoming calls
- While away from your desk
- Talking with more than one person
- Working without interruption
- Additional call features
- Using AutoDial Transfer
- Using the Buzz signal
- Using Call Page Connect to make an announcement
- Using Centrex/Exchange Line Switchhook Flash
- Charging a call or charging a forced call
- Using Enhanced Override
- Using Forced Camp-on feature
- Overriding a busy signal
- Using Privacy Release
- Using Radio Page
- Using Voice Call
- Additional phone features
- Using Hospitality features
- Accessing External Server Applications
- Flexible Feature Codes (FFCs)
- Regulatory and safety information
- Terms you should know
- Index
Additional phone features
148
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 9
lists error messages and describes actions to correct the causes.
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.
Locked from
Login
Three failed attempts to
enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.