DEFINITY 4624 IP Telephone User's Guide
Table Of Contents
- Copyright and Legal Notices
- About This Document
- 4624 IP Telephone Description
- Using Programmable Buttons
- Using the Display Screen
- Call Handling Features
- IP Telephone Features
- Introduction
- Accessing IP Telephone Features
- Feature List
- Abbreviated Dialing (AD)
- Account
- Automatic Callback
- Automatic Intercom
- Button View
- Call Display
- Call Forwarding
- Call Park
- Call Pickup and Directed Call Pickup
- Consult
- Directory
- Drop (a Person from a Conference Call)
- Exclusion
- Group Paging
- Hands Free Answer on Intercom
- Headset On/Off
- Inspect
- Internal Auto Answer (Hands Free Answer)
- Leave Word Calling
- Pause (During Abbreviated Dialing)
- Priority Calling
- Program Abbreviated Dialing
- Release
- Ringer Off
- Self-Administration
- Send All Calls
- Stored Number (View)
- Timer
- Whisper Page (Activate)
- Whisper Page Answer
- Whisper Page Off
- Retrieving Voice Messages
- IP Telephone Management Features
- Using a Headset or Specialized Handset
- Troubleshooting
Issue 1 July 2001
9-1
9
Troubleshooting
Introduction
The DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic
Troubleshooting chart provides the most common problems an end user might
encounter. The remaining pages in this chapter provide procedures for resetting
or power-cycling your phone, when Basic Troubleshooting does not resolve the
problem. For all other IP Telephone questions or problems, contact your
Telephone System Administrator.
Basic Troubleshooting
Problem/Symptom Suggested Solution
Phone does not activate after
connecting it the first time
Unless your System Administrator has
already initialized your telephone, you may
experience a delay of several minutes
before it becomes operational. Upon
plug-in, your telephone immediately
begins downloading its operational
software, its IP address and any special
features programmed by your System
Administrator from the server to which it is
connected. Report any delay of more than
8-10 minutes to your System
Administrator.
Phone does not activate after
a power interruption
Allow a few minutes for re-initialization
after unplugging, powering down the
phone, server problems or other power
interruption causes.