User guide

Telephone Management and Troubleshooting
82 4625SW IP Telephone Release 2.5 User Guide
Troubleshooting 4625SW Applications
A feature does not work as
indicated in this guide (for
example, the Redial button
does not operate as described)
Verify the procedure and retry. For certain features, you
must lift the handset first or place the phone off-hook.
Contact your System Administrator if this action does not
produce the desired result. Your telephone system might
have been specially programmed for certain features
applicable only to your installation.
All other IP phone problems Contact your System Administrator.
Problem/Symptom Suggested Solution (continued)
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Problem/Symptom Suggested Resolution
GENERAL:
A feature does not work as
indicated in this guide, or does
not work as it had previously
worked
Verify the procedure and retry.
Check below to troubleshoot the specific application with
which you are working.
Ensure that any options have not been changed.
Contact your System Administrator if these actions do not
produce the desired result.
You are logging on to a new
telephone and your old data
and settings are not being
displayed
Your new telephone is not retrieving data from the same
location as your original telephone, or you need to provide a
User Name and Password. Follow the procedure in Setting
the Automatic Backup Option to administer your current
telephone with the necessary parameters. If this procedure
does not solve the problem, contact your System
Administrator.
PHONE APPLICATION: Review the previous section, Basic Troubleshooting Chart.
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