User guide

Troubleshooting 4625SW Applications
Issue 2.5 April 2005 83
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial button
Verify that all call appearances (incoming/outgoing lines)
are not already in use. If all lines are in use, wait until a line
is available to make your call.
You cannot add an entry to the
Speed Dial list
You have 108 Speed Dial entries, the maximum allowed.
You must delete at least one entry before adding a new
entry.
At least one Speed Dial entry is
missing or contains erroneous
characters
Someone edited the FTP backup file and failed to insert a
blank line at the beginning of the file, and/or failed to save
the file in UTF-8 format. Edit the file, insert a blank line at
the beginning of the file, and save the file in UTF-8 format.
(Contact your System Administrator if you have questions
on editing the file yourself.) Then retrieve the file from the
telephone, as explained in Retrieving and Restoring Data
from a Backup File.
CALL LOG APPLICATION:
You cannot dial out after
selecting a call log entry
Check that all call appearances (incoming/outgoing lines)
are not already in use. If all lines are in use, wait until a line
is available to make your call.
You cannot add an entry to the
Speed Dial list
You have 108 Speed Dial entries, the maximum allowed.
You must delete at least one entry before adding a new
entry.
Dialing from this application
does not go through
Your administrator must administer settings for the
Enhanced Dialing feature beyond the defaults.
The Call Log is empty Check the Options screen to ensure that the Call Log is not
Disabled. Many events can clear the Call Log, including
power failures, restarting the telephone after logging off, etc.
WEB ACCESS APPLICATION:
Pressing the Web softkey does
not display a Web site
Check with your LAN Administrator to determine if the Web
server is not operating, if there are network connectivity
problems, or other network problems.
Dialing from this application
does not go through
Your administrator must administer settings for the
Enhanced Dialing feature beyond the defaults.
You cannot add an entry to the
Speed Dial list
You have 108 Speed Dial entries, the maximum allowed.
You must delete at least one entry before adding a new
entry.
OPTIONS:
No Options other than “View IP
Settings” display
Your administrator has turned off all user-settable options.
Problem/Symptom Suggested Resolution (continued)
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