Avaya Solution & Interoperability Test Lab Application Notes for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya oneX® Communicator - Issue 1.1 Abstract These Application Notes describe a compliance-tested configuration comprised of Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. The Blackwire C420 Headset lets professionals enjoy clear PC audio.
1. Introduction These Application Notes describe the configuration steps required for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. The Blackwire C420 Headset lets professionals enjoy clear PC audio. The Blackwire C420 Headset employs simple plug-and-play USB connectivity to the PC. 1.1.
2. Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics solution. The configuration comprised of an Avaya S8510 Server running Avaya Aura™ Communication Manager and an Avaya G650 Media Gateway with connections to the following: an Avaya 9640 IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Aura™ Communication Manager Messaging was used as the voicemail system.
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4.1. Configure Station for Avaya IP Softphone or Avaya one-X Communicator Use the add station n command, where n is an available extension in the dial-plan. To create a station to be used by Avaya IP Softphone or Avaya one-X Communicator, the following information should be provided: Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420. Security Code: Password used by Avaya IP Softphone or Avaya one-X Communicator to log in.
4.2. Configure Station for Avaya IP Agent Use the add station n command, where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent. Configure the following: Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420. Security Code: Password used by Avaya IP Agent to log in. Port: Set to X to administer the station without hardware.
4.3. Configure IP Codec Set The following screen shows the codec set configuration that was used during the test. To configure the codec set, use the change ip-codec-set n command, where n is the IP codec set used by the Avaya softphone applications. In this compliance testing, the G.722-64K and G.711 mu-law codec were used. change ip-codec-set 1 Page 1 of 2 IP Codec Set Codec Set: 1 Audio Codec 1: G.722-64K 2: G.711MU 3: 4: 5: 6: 7: Silence Suppression n Frames Per Pkt 2 2 Packet Size(ms) 20 20 5.
Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420. Select this device as the Primary Playback Device and Recording Device as shown below. Select Next. Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: SPOC 9/14/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved.
6. Configure Avaya IP Agent After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown below. Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420. Select this device as the Primary Playback Device and Recording Device as shown below. Select Next. JC; Reviewed: SPOC 9/14/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved.
Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio. JC; Reviewed: SPOC 9/14/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved.
7. Configure Avaya one-X Communicator After logging into Avaya one-X Communicator, select from the menu as shown below. Settings General Settings Select Audio from the left panel and click the Basic tab. Click Audio Tuning Wizard. JC; Reviewed: SPOC 9/14/2010 Solution & Interoperability Test Lab Application Notes ©2010 Avaya Inc. All Rights Reserved.
Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as Plantronics C420. Select this device as the Playback Device and Recording Device as shown below. Click Next and follow the remaining procedures to tune the audio. 8. Configure Plantronics Blackwire C420 Headsets The Plantronics Blackwire C420 Headsets are USB plug-and-play devices.
9. General Test Approach and Test Results All test cases were performed manually. The following features were verified: Placing calls to the voicemail system. Voice messages were recorded and played back to verify that the playback volume and recording level were good. Placing calls to internal extensions to verify that the playback volume and recording level were good. Placing calls to the PSTN to verify that the playback volume and recording level were good.
10. Verification Steps From the Windows Control Panel, open Sounds and Audio Devices and click the Audio tab. Verify that the device Plantronics C420 is listed in both the Sound playback and Sound recording section as shown below. 11. Conclusion These Application Notes describe the configuration steps required for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one-X® Communicator. All test cases were completed successfully.
12. Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. The following Avaya product documentation can be found at http://support.avaya.com. [1] Administering Avaya Aura™ Communication Manager, Release 5.2, Issue 5.0, May 2009, Document Number 03-300509. [2] Avaya IP Softphone Release 6.0 User Reference, Issue 1, May 2007. [3] Avaya IP Agent Release 7.0 Installation and User Guide, Issue 1.1, August 2007.
©2010 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.