Owner`s manual

161
2-inches) to withstand the rigors of transport. Be sure
to seal the box securely with strapping or packing tape.
Masking tape or cellophane tape is not recommended.
Please put the Return Authorization number on the
outside of the cardboard box.
18 TECHNICAL SUPPORT
In the event that you have problems with the M Series
unit, BayTech has a staff of applications engineers on
duty to assist you from 7 am to 6 pm (CST or CDT),
Monday through Friday.
When you call BayTech Tech Support, please have the
following information available to help the applications
engineers answer your questions more efficiently:
1. Identify which modules you are using and have the
serial number handy (located on the back of the
unit).
2. Identify what host device and peripheral devices
you have connected to the M Series unit.
3. Determine the type of application you are using
(e.g., the reporting and/or sampling method you
are using).
4. Identify what cables/adapters you are using, the
lengths of the cable and who sold you the
cables/adapters.
5. Identify any special options you may have
ordered.
6. If possible, have a print-out of the unit's
configuration status ready when you call.
Always call BayTech before dismantling your equipment