User`s manual

User’s Manual
Product Warranty
BCM warrants to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for one year from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by BCM, or which have been subject to
misuse, abuse, accident or improper installation. BCM assumes no liability under the terms
of this warranty as a consequence of such events. Because of BCM high quality-control
standards and rigorous testing, most of our customers never need to use our repair service.
If any of BCM products is defective, it will be repaired or replaced at no charge during the
warranty period. For out-of-warranty repairs, you will be billed according to the cost of
replacement materials, service time, and freight. Please consult your dealer for more
details. If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU type and
speed, BCM products model name, hardware & BIOS revision number, other hardware
and software used, etc.) Note anything abnormal and list any on-screen messages you
get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any
helpful information available.
3. If your product is diagnosed as defective, obtain an RMA (return material authorization)
number from your dealer. This allows us to process your good return more quickly.
4. Carefully pack the defective product, a complete Repair and Replacement Order Card
and a photocopy proof of purchase date (such as your sales receipt) in a shippable
container. A product returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your
dealer.
iv User’s Manual