User`s guide

10 GUARANTEE TERMS

The Equipment you have bought has been carefully selected by Belgacom and

is covered by a two-year warranty on spare parts and labor in the event of any

material or manufacturing defect, unless otherwise specified. The warranty

shall be valid from the date on which the equipment is collected or delivered.

If you have any problems with the equipment, you should take it to a

Teleboutique or to one of our authorized agents, in its entirety and in its

original packaging, or in packaging providing the same degree of protection,

together with the original receipt. The addresses for our Teleboutiques and

authorized agents are given in the Information Section of the White Pages.

Your equipment will be repaired or replaced free of charge, on presentation of

the receipt, in the event of any material or manufacturing defect.

Belgacom alone shall determine what repairs and/or replacements are

necessary. The warranty on the repaired or replaced equipment shall end on

the date on which the original warranty on the purchased equipment expires,

but shall not be less than 3 months.

The warranty shall not cover:

damage of any kind that does not predate the sale;

- any damage, faults or defects attributable to the Customer or to causes

unrelated to the Equipment: lightning, power surges, humidity, accidental

damage, improper use or poor maintenance, failure to comply with the

instructions in the user manual, and force majeure;

- the repair or replacement of movable parts (cords, wires, plugs, aerials,etc.),

consumables (cells, batteries, paper, ink, etc.) needing regular replacement

and the supply of cleaning products.

The warranty shall not apply:

to any changes or repairs to the terminal Equipment undertaken by the

Customer himself/herself or through the services of persons not designated

by Belgacom;

- if the Customer removes or tampers with the manufacturer’s serial numbers

and/or brand names on the terminal Equipment;