Warranty

USA
2348 Innovation Drive
Lexington, KY 40511, USA
855-694-2458
[phone]
bigassfans.com
CANADA
6300 Northwest Dr, Unit 3
Mississauga, ON
L4V 1J7, Canada
844-924-4277
bigassfans.com
AUSTRALIA
35 French St
Eagle Farm, Brisbane
QLD 4009
1300 244 277
bigassfans.com/au
SINGAPORE
18 Tampines Industrial Crescent
#06-07
Singapore 528 605
65 6709 8500
bigassfans.com/sg
MALAYSIA
No 4, Jalan Jururancang U1/21A
Hicom Glenmarie Industrial Park
40150 Shah Alam, Selangor, Malaysia
603 5565 0888
bigassfans.com/sg
© 2017 Delta T LLC dba Big Ass Fans. All rights reserved. | An ISO 9001 certified company | HKU-MISC-83-ENG-01_H | 03/01/19
HAIKU
®
INDOOR CEILING FAN WARRANTY
The Warranty Period commences on the date the Product is installed, or 15 days after shipment. In residential applications, the Warranty Period for the motor
is for its lifetime. In non-residential applications, the Warranty Period for the motor is two years. For other components and accessories, the Warranty Period
is one year unless otherwise noted below. ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, MADE WITH
RESPECT TO THIS PRODUCT OR ANY OF ITS COMPONENTS AND ACCESSORIES IS DISCLAIMED AND REPLACED BY THE TERMS OF THIS WARRANTY.
Residential Non-Residential
Motor Lifetime of motor 2 year (parts)
All Other
Components
1
3 years (parts) 1 year (parts)
1. The warranty for the motor controller and LED light on Haiku L is limited to five (5) years. Haiku L includes Contract Fan models.
WHAT IS COVERED?
This Warranty is provided by Big Ass Fans of 2348 Innovation Drive, Lexington, KY, USA, and covers the motor and other components of your Haiku ceiling
fan against all defects in workmanship and materials. You must be the original purchaser or user of the Product to be covered. This warranty only applies to
Haiku Indoor Ceiling Fans, and is limited solely to products purchased directly from Big Ass Fans or from one of its authorized dealers. This warranty is only
valid within Australia, Singapore and Malaysia. No other written or oral warranties apply, and no employee, agent, dealer, or other person is authorized to give
any warranties on behalf of Big Ass Fans. Under no circumstances will warranty coverage extend to products purchased through eBay, Craigslist, or other
internet auction or internet-based retail sites. Warranty coverage applies to new units only and does not pertain to factory re-certified units.
WHAT WILL WE DO?
During the Warranty Period, Big Ass Fans will, at its option and cost:
b. Repair or replace the affected component(s) of any defective motor, component, or accessory at the nearest Big Ass Fans Service Center for defects
arriving during the Warranty Period;
c. Repair or replace the defective product; or
d. Refund the price you paid for the product upon return of the product to the nearest Big Ass Fans Service Center, shipping and insurance prepaid by you.
BIG ASS FANS WILL SHIP THE REPAIRED PRODUCT OR REPLACEMENT TO YOU AT NO CHARGE; HOWEVER, YOU ARE RESPONSIBLE FOR ALL COSTS OF
REMOVAL, REINSTALLATION, AND SHIPPING OF THE PRODUCT TO THE BIG ASS FANS SERVICE CENTER. IF A CERTIFIED ELECTRICIAN IS REQUIRED BY
LAW TO HANG OR REPLACE THE FAN, BIG ASS FANS WILL REIMBURSE YOU A STANDARD FEE OF THE EQUIVALENT OF $82.50 (INC. GST).
The foregoing constitutes your exclusive remedy and the limit of liability for Big Ass Fans, and for any and all losses in connection with this product.
WHAT STEPS ARE REQUIRED TO OBTAIN WARRANTY SERVICE?
YOU MUST HAVE PROOF OF PURCHASE OF THE CEILING FAN TO OBTAIN LIMITED WARRANTY SERVICE. KEEP YOUR RECEIPT OR OTHER PROOF OF
PURCHASE. Contact the Haiku Technical Support Department as soon as possible after the issue is discovered by:
a. Visiting the Big Ass Fans website and submitting a technical support form; or
b. Calling the Technical Support phone number listed for your region.
If the Big Ass Fans Technical Service Representative determines that the warranty claim may be valid, he or she will advise you if the product or defective part
must be returned to Big Ass Fans at the address set out above, or to such other address that the Technical Service Representative advises.
If the Big Ass Fans Technical Service Representative determines that the warranty claim may be valid and that a replacement part is required, he or she will
process the claim. You will be responsible for shipping the product and all insurance, freight, or other transportation charges to the relevant Big Ass Fans
Service Center. Your product should be properly packed to avoid damage in transit since Big Ass Fans will not be responsible for such damage.
Big Ass Fans will ship the repaired product or replacement to you at no charge; however, you are responsible for the cost of removal and reinstallation. Big
Ass Fans reserves the right to use refurbished components in the repair of your fan.
WHAT IS NOT COVERED?
This warranty does not cover any defects, malfunctions, or failures caused by:
a. Repairs by persons not authorized by Big Ass Fans;
b. Use of parts and accessories not authorized by Big Ass Fans;
c. Mishandling, improper installation, modifications, or damage to your ceiling fan while in your possession;
d. Rust, malfunction, or damage due to exposure to or installation in salt air, wet, or outdoor environments;
e. Unreasonable use, misuse, abuse, including failing to do reasonable and necessary maintenance, and normal wear and tear. Big Ass Fans recommends
examining the ceiling fan suspension system at least once every two years.
Additionally, this warranty and any implied warranty or merchantability of fitness for a particular purpose is voided when: