User Manual

25
24
TROUBLESHOOTING GUIDE
Guide de dépannage
Condition Possible Cause Solution
Water doesn’t flow
from the faucet when
activated by infrared
sensor and/or hand spray
is pulled down.
Connections my not be
properly made.
Use the instruction document to verify
all connections were properly made.
This will ensure water will flow correctly
inside the faucet.
Water shut off valves are
not open.
Verify the water shut off valves are
open. This will ensure the faucet is
supplied with water.
Faucet handle is closed. Open the handle fully. Handle must be
in the open position for the water to
flow when sensors are active. If water
flows when the handle is closed, the manual
override is opened. Turn the knob on the control
box clockwise until completely closed.
Batteries have
been depleted or are
installed incorrectly.
Verify the batteries are charged/good and in the
correct +/- polarity. Change or reorient batteries
if needed.
Sensor is not clean
or doesn’t have a
clear vision.
Make sure the sensor is clean (even water might
block its vision). Wave hand in front of infrared
sensor within a distance of 2.5” (6cm) and pull
the handspray (The distance of 2.5” (6cm) will
be shorter if people wave with a darker hand or
darker objects. The darker the object, the shorter
the sensor will reach). Check for water flow.
Filter is blocked. Open the override to see if water will flow in
manual mode. If no water flows, close the water
feed to the faucet. Disconnect the top water feed
to the control box and verify the filter is clean.
Close manual override and try the sensors again.
Sensor is not
working properly.
Wave hand in front of infrared sensor again within
a distance of 2.5” (6cm), to see if the sensor eye
flashes a red light. If the sensor does not flash a
red light, replace the faucet body. If the sensor
flashes a red light but you do not hear a clicking
sound coming from the control box, replace the
control box.
Water doesn’t flow when
the handspray is pulled
down. (Water flows only
when faucet is activated
with infrared sensor).
Faucet handspray feature
needs to reset.
Make sure the handle is in the open position
and the sensor is clean (even water might block
its vision). Wave your hand in front of infrared
sensor once at a distance of 2.5” (6cm) making
sure not to wave back and fourth (activating and
immediately deactivating the sensor). If no water
flows, replace the faucet body.
Condition Possible Cause Solution
Water doesn’t
flow when faucet is
activated with infrared
sensor. (Water only flows
when the handspray is
pulled down).
Faucet Handspray feature
needs to reset.
Make sure the handle is in the open position
and the sensor is clean (even water might block
its vision). Wave your hand in front of infrared
sensor once at a distance of 2.5” (6cm) making
sure not to wave back and fourth (activating and
immediately deactivating the sensor). If no water
flows, replace the faucet body.
Water drips from
the faucet.
Water dripping occurs
when the handle is in the
OPEN position.
Manual override might be slightly open.
Close the manual override on the control
box by turning the knob clockwise until
completely closed.
Water dripping occurs
when the handle is in the
CLOSE position.
Change the faucet cartridge.
Water flow is diminished Faucet handle is not
open fully. Filters may
have debris.
Open the handle fully and test the flow. If the
water flow is still diminished, clean the filter found
in the top part of the black control box and clean
the aerator and nipples on the faucet head.
Water flow doesn’t
automatically stop
after 3 minutes.
Manual override might be
slightly open.
Verify if manual override on the control box is
closed (turn the knob clockwise until completely
closed). If it’s open, close it and do the test again.
If the manual override is already closed, wave
your hand in front of the infrared sensor to
activate the water flow and repeat the movement
to stop the water flow.
Water flow stops
while using (which
is not stop by auto
shutoff after 3 mins),
or water suddenly flows
without any motion.
Batteries have
been depleted.
Verify the batteries are charged/good
and in the correct +/- polarity. Change
or reorient batteries.
Check if there are
any water droplets
covering the sensor eye
that would interfere with
its activation.
Make sure the sensor is clean (even water might
block its vision) and try to stay outside the 2.5”
(6cm) range of the sensor to prevent accidentally
activating or deactivating it.
The infrared
sensor flashes a
red light three
times per second.
Flashing indicates
batteries are
running low.
Change batteries.