User Manual 1
Blood Glucose Monitoring System User Manual This product contains a rechargeable internal battery. To conserve battery power this product will turn off the screen after one minute of non-use. To turn on the product either insert a test strip or press any side button. Not Intended for Sale Within the EU Contents A B C D E F G H I J K 2L ART-231 Rev. 0 Intended Use (pg. 3) Important Safety Instructions (pg. 3) Getting Started (pg. 4) Your BioTel Care BGM® (pg. 6) D.1 Testing Your Blood Glucose (pg.
A. Intended Use The BioTel Care® Blood Glucose Monitoring system is intended for the quantitative measurement of glucose in fresh capillary whole blood samples drawn from the fingertips, forearm, or palm. It is intended for lay use by persons with diabetes to aid in diabetes management. It is indicated for use at home (over the counter [OTC]) and should be used only by a single patient and should not be shared. Test results are plasma-calibrated for easy comparison to clinical laboratory methods.
Users should wash hands thoroughly with soap and water and dry thoroughly after handling the meter, test strips, and any lancing device. For Cleaning and Disinfecting procedures to prevent the spread of diseases such as Hepatitis B, see Cleaning and Disinfecting Your Meter (pg. 48 ). Use of this device on multiple patients may lead to transmission of Human Immunodeficiency Virus (HIV), Hepatitis C Virus (HCV), Hepatitis B Virus (HBV), or other bloodborne pathogens.
Unboxing the BioTel Care BGM® for the first time Before we begin, take a moment to go over the contents of your BioTel Care BGM® kit. Your kit should include: • BioTel Care BGM® (battery included) • AC Charger • Quick Start Guide • User Manual • Lancing Device Using your new meter: Make sure you charge your glucose meter for at least 6 hours before first use. To charge your glucose meter, use the AC Charger included in your kit. Important: Please remove the protective film over the screen.
D. Your BioTel Care BGM® This is a Touch Screen Left side Power (PWR) Button Right side • Short-press of power button turns on/off the screen. • Long-press of power button when screen is on pops out a window with the following options: Power Off, Restart, and Airplane Mode / Silent, Vibrate, and Sound.
BioTel Care® Test Strips Blood Sample End Contact End (put into device) Important Notes on Test Strips: • Because of the auto coding feature of this meter, the strip insertion will be snug. This is to be expected and users find it easy after a few attempts. • Check the expiration date printed on the test strip bottle and its package. DO NOT use expired test strips. • Use each test strip immediately after removing it from the bottle. Close the bottle immediately after taking out a test strip.
• Keep away from direct sunlight and heat. Store the test strip bottle in a dry cool place. • Record the “date opened” on the bottle label. Discard the bottle and any remaining test strips 6 months after the date of opening. • Do not operate the meter outside the temperature range of 50°F (10°C) to 104°F (40°C). • The BioTel Care BGM® is compatible with Telcare® Test Strips and Telcare® Glucose Control Solutions.
The Home Screen On the Home Screen, you can see the following: Wireless Signal Battery Level Current Time Last Test Reading Date and Time of Last Reading Available Widgets Indicator Applications Bar Application Drawer On the Home Screen, swipe from the left edge of the screen to right OR press the menu button in the top left to open the Application Drawer to access the meter’s options: • Home • Test Mode • View/Add Logs • Summary • Messages • Applications • App St
Icon Definitions Symbol Carrier Name Descriptions The name of the cellular carrier to which the meter is currently connected. Indicates that the current battery charge status. The battery energy remaining is depicted in a standard manner, familiar to most users, in which red indicates near-total discharge, which additional levels of white indicate progressively more complete charge states. Indicates that the battery is actively charging.
Symbol Descriptions The keyboard icon is used to indicate that a log has been manually entered. The blood drop icon is used to indicate that a blood glucose log has been automatically added through BG Test Mode. The blood pressure cuff icon is used to indicate that a blood pressure log has been automatically added from a connected device. The weight scale icon is used to indicate that a weight log has been automatically added from a connected device.
d h c g b 3. Take out a BioTel Care® Test Strip from the bottle, and close the bottle immediately. (Some meters require the user to enter a code from the vial. BioTel Care® and Telcare® strips do not require a code.) 4. Firmly insert the test strip into your BioTel Care BGM® until it is fully seated. The strip port light will turn on. a e AUTOLET PLUS COMPONENTS a. Depth adjuster b. Depth setting indicator window c. Activation button d. Cocking/lancet release slider e. Lancet holder f.
5.5 Set the depth adjuster (a). The lancing device offers 9 depth settings. Level 1 is the shallowest depth; Level 9 is the deepest. 5.6 To prime the device pull back on the grey slider until it clicks (d), (You may have already cocked/primed the device in Step 5.2). You are now ready to obtain a blood sample. 5.7 To lance your finger hold the lancing device firmly against the side of your fingertip. Press the activation button (c).
• If alcohol wipes are used to clean your finger or palm, make sure your skin is dry before the blood sample is obtained. • Lancing devices should NEVER be used by more than one person. • If the seal is broken, discard the lancet. How to choose the cap • For fingertip testing, use the colored cap included on the lancing device. • For alternate site testing on your palm, use the clear cap. Tips for fingertip testing • Gently massage your hand and finger toward the puncture site to form a drop of blood.
Alternate site testing can be less painful than fingertip testing. However, because of the physiological differences between your fingertip and palm, AST results may be significantly different. Alternate site testing should not be used to calibrate a continuous glucose monitor nor should it be used in insulin dose calculations. Alternate site testing should only be used during steady state blood glucose conditions when glucose is not changing rapidly.
7. Applying Blood to the Test Strip Gently touch the test strip to the drop of blood. The test strip will absorb the blood. Keep the test strip in the blood drop until you see the blood sample end of the test strip fill. 8. Tagging Your Data The screen will start to count down. After 6 seconds, your glucose level will appear on the display screen. You can select a Reading Tag (e.g., “Before Breakfast”) from the list displayed during or after countdown.
Important steps to follow if you see High or Low If you see High or Low displayed, your blood glucose level may be above 600 mg/dL or below 20 mg/dL. Wash your hands. Dry your hands completely. Test again using fingertip testing. DO NOT test on your palm or forearm. If you still receive the same message, call your caregiver immediately. OPTIONAL: After successful data transmissions to the server, you may receive a multiple choice question to answer.
What to do if you get high or low readings AND you feel ill. If the BioTel Care BGM® displays results that are “High” or “Low,” or you get a result that is more than 250 mg/dL or below 50 mg/dL AND you feel ill: • Treat your diabetes according to the instructions from your doctor.
Purchase additional control solution by calling Telcare, LLC at (888) 666-4530 (US) or (1) (978) 610-4688 (International) (9AM-9PM EST, M-F) Step-by-Step Guide to Control Solution Testing 1. Power on the BioTel Care BGM® with the PWR button on the right side of the BGM. The device will automatically display the Home Screen with the last reading as shown. 2. Press on the TEST MODE icon OR use the three buttons on the left side of the BGM to enter Test Mode.
Again, press on the TEST MODE icon OR use the three buttons on the left side of the BGM to enter Test Mode. Switch modes from Normal Test Mode to L2 Control Solution Mode. To test Level 2 (L2) control solution, press on the L2 CONTROL button OR use the UP/DOWN buttons to highlight L2 CONTROL button. 3. Take out a BioTel Care® Test Strip from the test strip bottle. Close the bottle immediately. 4. IMPORTANT: • Firmly insert the test strip into your BioTel Care BGM® until it is fully seated.
7. The screen will start to count down. After 6 seconds, the control test result will appear on the meter’s display screen. 8. Compare the reading on the screen to the “L1 Control Solution” or “L2 Control Solution” range printed on the test strip bottle or package. If the reading on the meter falls within the appropriate range, select the YES tag. If not, select the NO tag.
• Touched the tip of solution bottle to test strip • Meter malfunction • Testing outside of meter operating temperatures (50˚F – 104˚F) (10˚C – 40˚C) Check the expiration date and open bottle date on the control solution and on the test strips. Repeat testing using a new test strip. If the result is still out of range, use a new bottle of control solution and retest. If the problem persists, call Telcare, LLC at (888) 666-4530 (US) or (1) (978) 610-4688 (International).
Blood Glucose Readings Blood glucose readings are displayed in a colored (blue, green, orange, or red) circle. Each color indicates in which target range the reading falls: Blue: below target Orange: above target Green: on target Red: high above target Control Solution and other Logs • Control solution logs are displayed in an uncolored circle. • Non-Glucose logs are displayed in a uncolored rectangular box.
2. Select the log type by pressing on the option OR use the UP/ DOWN button. 3. Press the CREATE A LOG button OR use the ENTER button to enter the Add Log Screen where you can enter log details. Press the EDIT button to edit or create a new log type. (See step 5) 4. You can enter the log details such as amount, tag and timestamp and press SUBMIT to save and upload this log to the server. 5. Create New Log Type You can enter the Edit Logs screen from the Add Log screen by pressing the EDIT button.
View Messages Display messages on your meter Your BioTel Care BGM® allows you to check historical messages. The messages will be displayed in chronological order with most recent at the top. 1. You can enter the Messages Screen from the Applications Menu and pressing the Messages icon or use the buttons to select and enter. You may also use the Application Drawer to select Messages. 2. You can swipe up/down OR use the UP/DOWN buttons to navigate through each message. 3.
1. You can enter the Summary Screen from the Applications Menu and pressing the Summary icon or use the buttons to select and enter. You may also use the Application Drawer to select Summary. 2. You can swipe left/right, press the “<” and “>” icons OR use the UP/DOWN buttons to navigate to each graph. 3. You can view the graph legend by selecting the LEGEND button. 4. To return to the Home Screen, press the BACK or HOME button.
Reminders Your BioTel Care BGM® allows you to create and manage reminders for blood glucose readings, medications or activities, etc. 1. You can enter the Reminders Screen from the Applications Menu and pressing the REMINDER icon or use the buttons to select and enter. You may also use the Application Drawer to select Reminders. 2. You can create a new reminder by pressing the CREATE REMINDER button. You can edit an existing reminder by pressing on it; this will bring up the reminder detailed information.
Support Get on-screen support from your tutorials on your meter. Your BioTel Care BGM® allows you to view video tutorials and the user manual on your meter. 1. You can enter the Support Screen from the Applications Menu and pressing the Support icon or use the buttons to select and enter. You may also use the Application Drawer to select Support. 2.
Setting Up Your BioTel Care BGM® Your BioTel Care BGM® time is automatically updated with the local date and time when a cellular connection is established. If you would like to view your meter’s preset settings, navigate to the Settings screen. Navigating to the Settings Screen 1. Power (PWR) your BioTel Care BGM® device on. 2. You can enter the Settings Screen from the Applications Menu and pressing the Settings icon or use the buttons to select and enter.
Setting Options Volume Change the volume of your meter by moving the slider thumb. Brightness Change the brightness of your meter’s screen. Airplane Mode Turning on Airplane Mode disables cellular network access. You will not be able to transmit your readings while Airplane Mode is turned on. Your meter’s clock will continue to work properly while in this mode. If a time zone change occurs, your meter will not automatically update to the new time until Airplane Mode has been disabled.
Personal Testing Goal Display and set your goal for number of tests per day. Mode This changes the user interface styles among “Normal” and “Classic” views. Theme This changes the theme (color) of the user interface. The three options are blue, white, and gradient. Blood Glucose Display This changes the “Blood Glucose Last Result” widget display on the home screen. The three options are horizontal, vertical, and graphical.
Critical Updates When a critical software update is available, an INSTALL NOW prompt will appear on your screen. This prompt will take you to the App Store to select and install the update. You will not be able to use other meter functions until a critical update has been installed. *Please see details in Section D.1 - Testing Your Blood Glucose (pg. 11 ) Non-Critical Updates When a non-critical software update is available, an INSTALL NOW or TRY LATER prompt will appear on your screen.
1. Press the Apps Menu button on the bottom of the Home Screen to navigate to the Applications page. (Refer to Applications Menu Image) 2. Press the three dots in the top right corner of the applications screen for the Application Customization drop-down menu. (Refer to Customization Menu Image) Home Screen Applications Menu 3. To customize the Home Screen Applications Bar, select the Home Screen Apps button from the dropdown menu. (Refer to Home Screen Apps Image) 4.
Widget Customization For quick access to application functions through mini-applications, widgets are made available to be used on the Home Screen by swiping Left/Right. Select applications support widgets and may be added to the Home Screen. 1. To customize the Home Screen Widgets, select the Home Screen Widgets button from the drop-down menu. (Refer to Customization Menu Image) Home Screen Widgets 2. On the Create Home Screen Widget page, select available applications to display on the Home Screen.
Blood Glucose Last Reading Display Customization To better understand the Last Reading taken on the meter, a visual representation of the ranges is displayed. The Blood Glucose Display is able to be customized for improved understanding and clarity. 1. Select the Settings application either via the Navigation Menu or Applications Menu. (Refer to Settings Icon image) 2. Scroll down and select the Blood Glucose Display button. 3.
F. Classic Mode You can select the Classic Mode under the Mode option on the Settings screen, and the Classic style main menu screen will be displayed. It mimics the User Interface in Telcare’s previous models.
F.1 Testing Your Blood Glucose 1. Power on the BioTel Care BGM® device with the PWR button on right side of meter. The device will automatically start in the Main Menu. Select Test Mode to test your blood glucose. When ready to check blood, Insert test strip will be displayed. On the Test Mode Screen, you can see the following: Wireless Signal Strength Battery Level Current Time Date and Time of Last Reading Last Test Reading 2.
5. Fingertip testing* Position the end of the adjustable comfort tip against the side of the fingertip. Press the trigger button, and then lift the lancing device away from the finger after the puncture is complete. 6. Testing Using an Alternate Test Site* 7. Applying Blood to the Test Strip Gently touch the test strip to the drop of blood. The test strip will absorb the blood. Keep the test strip in the blood drop until you see the blood sample end of the test strip fill. 8.
*Please see details in Section D.1 - Testing Your Blood Glucose (pg. 11 ) 10. You can remove the test strip. Discard the used test strip properly. Important steps to follow if you see High or Low If you see High or Low displayed, your blood glucose level may be above 600 mg/dL or below 20 mg/dL. Wash your hands. Dry your hands completely. Test again using fingertip testing. DO NOT test on your palm or forearm. If you still receive the same message, call your caregiver immediately.
F.2 View Your History on the Meter View your logs on your meter Your BioTel Care BGM® can store at least 1000 logs. Each result is stored with date and time. 1. Power on the BioTel Care BGM® by using the PWR button. 2. Use the UP/DOWN keys to access History. 3. Use the UP/DOWN keys to scroll through the stored readings. To exit the History menu, scroll to the bottom of your reading history and select “HOME”. F.
Step-by-Step Guide to Control Solution Testing 1. Power on the BioTel Care BGM® by using the PWR button on the right side of the BGM. The device starts on the Main Menu. Once start up is completed, press Test Mode and the device will be ready to check blood glucose. You will see the “Insert Test Strip” screen as shown. 2. To access the main menu, use the UP/Down keys on the left side of the BGM. Switch modes from Normal Test Mode to L1 Control Solution Mode.
3. You can select any mode you want by pushing the ENTER button. 4. Take out a BioTel Care® Test Strip from the test strip bottle. Close the bottle immediately. 5. IMPORTANT: • Firmly insert the test strip into your BioTel Care BGM® until it is fully seated. • The term “BioTel Care” or “Telcare” should be facing up. • The sample tip should be facing up. • Continue to push the strip in until • “Apply Level 1 (2) Control Solution” appears. • Do not touch the sample tip 6. Use Level 1 solution for L1 mode.
8. The screen will start to count down. After 6 seconds, the control test result will appear on the meter’s display screen. 9. Compare the reading on the screen to the “L1 Control Solution” or “L2 Control Solution” range printed on the test strip bottle or package. If the reading on the meter falls within the appropriate range, select the YES tag. If not, select the NO tag.
F.4 Setting Up Your BioTel Care BGM® Your BioTel Care BGM® time is automatically updated with the local date and time when a cellular connection is established. If you would like to view your meter’s preset settings, navigate to the Settings screen. Navigating to the Settings Screen 1. Power (PWR) your BioTel Care BGM® device on. 2. Use the UP/DOWN buttons to reach the Settings Menu. Setting Options Alarms Create up to 3 alarms to help remind yourself when to test next.
Airplane Mode Turning on Airplane Mode disables cellular network access. You will not be able to transmit your readings while Airplane Mode is turned on. Your meter’s clock will continue to work properly while in this mode. If a time zone change occurs, your meter will not automatically update to the new time until Airplane Mode has been disabled. The meter will reset the time from the new network.
To Charge Your Device 1. Plug the power cord into an electrical outlet. 2. Plug the other end of the cord into the BGM’s charging port. Charging Troubleshooting If your device does not turn on when you press the power button on, your battery may not be fully charged. If after 6 hours of charging the device the device does not turn on, contact Telcare technical support at (888) 666-4530 or (1)(978) 6104688 (International).
Cleaning and Disinfecting What is the difference between cleaning and disinfecting? Cleaning and disinfecting are not the same thing. Cleaning simply removes blood and dirt. Disinfecting kills germs and provides an extra level of safety. In the following procedure, the first disinfectant towel is used for cleaning, and the second towel provides for disinfection. You should disinfect areas where there are both high concentrations of germs and a possibility that they will be spread to others.
Sears - www.sears.com - (800) 349-4358 A full list of authorized dealers of Caltech DISPATCH towels is at www.telcare.com. Cleaning and Disinfecting Your Meter Clean and disinfect your meter at least 1 time per week using Caltech DISPATCH Cleaner/Disinfectant with Bleach Premoistened Towels® using the following method: 1. Dispense the DISPATCH towel from its package or container. 2. Clean the outside of the meter to remove any blood or dirt. 3.
• Stop using the meter and contact customer service immediately if you notice any of the following signs of deterioration: • The meter does not turn on. • The meter is damaged or has stopped working. • The meter’s screen has been cracked or has become clouded. For technical support, contact Telcare at (888) 666-4530 (US) or (1) (978) 610-4688 (International). Cleaning Your Lancing Device Important: Do not immerse the body of the lancing device in water or any other liquid.
H. Storing Your BioTel Care BGM® and Test Strips • Your meter is a delicate electronic device that should be handled with care. Severe shock, such as dropping the meter, could damage it. • The meter and test strips only work in the temperature range of 50˚F (10˚C) to 104˚F (40˚C). • Store the test strips between 39°F (4˚C) and 86°F (30˚C). Do not freeze. See the test strip instructions for more details. • Do not leave the meter in a place that is extremely hot or extremely cold (e.g.
Action to take: Restart meter and contact Telcare support if the problem continues. Turn your meter off before calling Telcare at (888) 666-4530 (US) or (1) (978) 610-4688 (International). 2. Error Message: “Used Strip Detected! Please insert a new strip.” What it means: Your test strip may be used or damaged. Action to take: Repeat the test with a new test strip. Remember, add the sample only when you see the prompt on the display screen. 3.
6. Error Message: “Reading is below the minimum 20 mg/dL. It may be caused by meter failure. Please insert another test strip and take a new reading.” What it means: The reading is below the minimum test range. Action to take: Remove test strip, insert another one and take a new reading. If the problem continues, please contact Telcare customer service. Other Messages 1. Icon Message: Low Battery icon Displayed What it means: The meter is about to lose power. Action to take: Charge the battery 2.
5. Error: Meter freezes or restarts What it means: Your meter may require rebooting or software updates. Action to take: Check your meter’s battery charge level. Charge your meter if low or very low battery. Turn off your device, wait 10 seconds, and turn your device back on. If the issue persists, check if your meter has pending software updates and install them. Power cycle the meter again if necessary. If the issue still persists, contact Telcare Technical Support.
Terms of Warranty Telcare warrants the BioTel Care BGM® to be free of defects in workmanship and materials under normal use for a period of one (1) year from the date of purchase. The liability of Telcare, LLC is limited to repair or replacement. In no event shall Telcare be liable for any collateral or consequential damages or loss. Instruments subjected to misuse, abuse, neglect, exposure to water, unauthorized repair, or modification are excluded from this warranty.
Memory: 10,000 blood test results with date and time stamp Result Averaging: 7, 14, 30, and 90 days averaging displayed on BioTel Care BGM® Dimensions: 121L x 65W x 13H (mm) Weight: 145 grams Battery: Rechargeable, Lithium Ion 1800mA hour battery, replaceable. Battery Life: 1 year, call Telcare to replace your battery or if you have battery life issues.
Product and Safety Information Information on Health The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC) published statements and questions and answers concerning mobile devices and health. Telcare, LLC encourages you to visit these websites for updated information. The BioTel Care BGM® is not a cell phone but is considered a similar wireless device. You can access the FDA website at http://www.fda.
If you have any questions about using your wireless device with an implanted medical device, consult your health care provider. Wireless Technology InformationThe BioTel Care BGM® is a wireless medical device which encompasses wireless technologies and functions. This device is a data only device and does not incorporate voice service. The BioTel Care BGM® meets the Verizon Wireless and Sprint Network standards and has been certified to function on their networks.
IEC 61326-1: 2013, IEC 61326-2-6:2013 Test Condition Compliance Radiated Emission (30MHz to 1000MHz) Complies Conducted Emission on AC 150kHz to 30MHz Complies Harmonic Class A Complies Flicker Complies IEC 61326-1: 2013, IEC 61326-2-6:2013 Immunity Tests Compliance Electrostatic Discharge (IEC 61000-4-2) ±4kV ±8kV Complies Radiated Immunity (IEC 61000-4-3) 80MHz to 1000MHz 3V/m (rms) 1400MHz to 2000MHz 3V/m (rms)2000MHz to 2700MHz 1V/m (rms) Complies Electrical Fast Transient (IEC 61000-4-4
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures： -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
the FCC when tested for use when worn on the body, as described in this user guide, is 1.54 W/kg / (body-worn measurements differ among device models, depending upon available accessories and FCC requirements). While there may be differences between the SAR levels of various devices and at various positions, they all meet the government requirement.
meter (the “Meter”) and/or access to the Telcare service (collectively, the “Service”). By accessing or using the Sites, the Meter and the Service, you agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, WE HEREBY REQUEST THAT YOU DO NOT OPEN THE METER AND RETURN THE METER TO TELCARE PURSUANT TO THE INSTRUCTIONS TO BE PROVIDED TO YOU BY TELCARE SUPPORT AS INDICATED BELOW.
YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR HEALTH. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITES OR RECEIVED AS PART OF THE SERVICE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
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(a) set up and establish your account and activate your Meter, including recording your initial A1c results from your physician or health care provider; (b) operate and improve our Services; (c) respond to your comments and questions and provide customer service; (d) provide and deliver products and services you request; (e) send you related information, including confirmations, invoices, technical notices, updates, security alerts, supply alerts and reminders and support and administrative messages, includ
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L. Privacy Policy Telcare, LLC Privacy Policy (Last Updated May 17, 2018) General THESE TERMS OF USE SHALL BE DEEMED TO BE ACCEPTED UPON YOUR OPENING OF AND USE OF THE METER. At Telcare, LLC , we are committed to respecting your privacy. This privacy policy describes how Telcare, LLC and its subsidiaries and affiliated companies (“Telcare,” “we” or “our”) may collect, use and disclose information about customers who use our websites, including telcare.com, mytelcare.
• When you visit our websites, some information is automatically collected. For example, when you visit our web sites your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We also collect information about your usage and activity on our Sites. For more information about this practice please refer to “How are ‘cookies’ and ‘web beacons’ used on our website?” (pg. 78 ).
• communicate with you via email, mobile alerts, SMS text messages and other messaging services about commercial, non-commercial, sponsored and non-sponsored clinical information, messaging regarding your blood glucose readings and testing frequencies, FDA and product safety alerts and our selected partners (if you do not wish to receive these kinds of emails, you may choose to opt out by updating your profile; • link or combine your information with other personal information we get from third parties, to
We may share personal information under the following circumstances: • with third party vendors, consultants and other service providers as needed to perform their job functions; • to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of our agents, customers, and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of Telcare, its customers, or any person; • in connection w
How to update your profile: Please visit the home page of our website at www.telcare.com, click on “Mytelcare Login”, and then sign in using your email address and password. To opt in or out of email communications, go to the bottom of the form and make the selection of your choices. If you select a box, you will NOT receive emails of the type listed. You may also request profile changes by sending an email to customercare@gobio.com. 6.
collect personal information from anyone who we know is younger than 13. However, we may not be able to ascertain the user’s real age if the information provided to us is not correct. All personal information of minors younger than 13 years old may only be provided, used and shared by us, with the consent and guidance of, their parents or guardians. The parent or guardian is responsible for supervising the child’s use of, and access to, our Services. 8. Is this privacy statement subject to change? Yes.
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