USER'S GUIDE
Bitdefender Antivirus Plus Bitdefender Antivirus Plus User's Guide Publication date 07/12/2018 Copyright© 2018 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Antivirus Plus Table of Contents Installation ................................................................ 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Antivirus Plus 6.5. Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7. Keeping Bitdefender up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.1. Checking if Bitdefender is up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2. Performing an update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Antivirus Plus 13.8. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 13.9. How do I restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Managing your security ............................................ 69 14. Antivirus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 14.1. On-access scanning (real-time protection) . . .
Bitdefender Antivirus Plus 19.1. Turning on or off Ransomware Remediation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.2. Turning on or off automatic restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.3. Viewing files that were automatically restored . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.4. Restoring encrypted files manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.5. Adding applications to exceptions . .
Bitdefender Antivirus Plus 26.6. How to update Bitdefender on a slow internet connection . . . . . . . . . . . . . . . . . 26.7. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.8. The Autofill feature in my Wallet doesn't work . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.9. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.10.
Bitdefender Antivirus Plus INSTALLATION 1
Bitdefender Antivirus Plus 1. PREPARING FOR INSTALLATION Before you install Bitdefender Antivirus Plus, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Antivirus Plus 2. SYSTEM REQUIREMENTS You may install Bitdefender Antivirus Plus only on computers running the following operating systems: ● Windows 7 with Service Pack 1 ● Windows 8 ● Windows 8.1 ● Windows 10 Before installation, make sure that your computer meets the minimum system requirements. Note To find out the Windows operating system your computer is running and hardware information: ● In Windows 7, right-click My Computer on the desktop, and then select Properties from the menu.
Bitdefender Antivirus Plus 2.3.
Bitdefender Antivirus Plus 3. INSTALLING YOUR BITDEFENDER PRODUCT You can install Bitdefender from the installation disc, or using the web installer downloaded on your computer from Bitdefender Central. If your purchase covers more than one computer (for example, you purchased Bitdefender Antivirus Plus for 3 PCs), repeat the installation process and activate your product with the same account on every computer. The account you need to use is the one which contains your Bitdefender active subscription. 3.
Bitdefender Antivirus Plus If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed. If an incompatible security solution or an older version of Bitdefender is detected, you will be prompted to remove it from your system. Please follow the directions to remove the software from your system, thus avoiding problems occurring later on.
Bitdefender Antivirus Plus Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed. Critical areas on your system are scanned for threats, the latest versions of the app files are downloaded and installed, and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on. For more information about running a system scan, refer to “Running a System Scan” (p. 76).
Bitdefender Antivirus Plus If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed. If an incompatible security solution or an older version of Bitdefender is detected, you will be prompted to remove it from your system. Please follow the directions to remove the software from your system, thus avoiding problems occurring later on.
Bitdefender Antivirus Plus Critical areas on your system are scanned for threats and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on. For more information about running a system scan, refer to “Running a System Scan” (p. 76). Step 3 - Installation completed A summary of the installation is displayed. If any active threat was detected and removed during the installation, a system reboot may be required.
Bitdefender Antivirus Plus 1. Click Sign In, and then type the email address and the password of your Bitdefender account. Click SIGN IN to continue. 2. If you forgot the password for your account or you simply want to reset the one you already set, click Forgot my password. Type your email address, then click FORGOT PASSWORD. Check your email account and follow the provided instructions to set a new password for your Bitdefender account.
Bitdefender Antivirus Plus ● I have an activation code In this case, activate the product by following these steps: 1. Type the activation code in the I have an activation code field, and then click CONTINUE. Note You can find your activation code: ● on the CD/DVD label. ● on the product registration card. ● in the online purchase email. 2. I want to evaluate Bitdefender In this case, you can use the product for a 30 day period.
Bitdefender Antivirus Plus GETTING STARTED 12
Bitdefender Antivirus Plus 4. THE BASICS Once you have installed Bitdefender Antivirus Plus, your computer is protected against all kinds of threats (such as malware, spyware, ransomware, exploits, botnets and trojans). The app uses the Photon technology to enhance the speed and performance of the threat scanning process. It works by learning the usage patterns of your system apps to know what and when to scan, thus minimizing the impact on system performance.
Bitdefender Antivirus Plus Bitdefender will make most security-related decisions for you and will rarely show pop-up alerts. Details about actions taken and information about program operation are available in the Notifications window. For more information, refer to “Notifications” (p. 15). From time to time, you should open Bitdefender and fix any existing issues. You may have to configure specific Bitdefender components or take preventive actions to protect your computer and your data.
Bitdefender Antivirus Plus 4.2. Notifications Bitdefender keeps a detailed log of events concerning its activity on your computer. Whenever something relevant to the security of your system or data happens, a new message is added to the Bitdefender Notifications area, in a similar way to a new email appearing in your Inbox. Notifications are an important tool in monitoring and managing your Bitdefender protection.
Bitdefender Antivirus Plus To adapt to different activities, Bitdefender comes with the following profiles: Work Profile Optimizes your work efficiency by identifying and adjusting the product and system settings. Movie Profile Enhances visual effects and eliminates interruptions when watching movies. Game Profile Enhances visual effects and eliminates interruptions when playing games.
Bitdefender Antivirus Plus 4.4. Password-protecting Bitdefender settings If you are not the only person with administrative rights using this computer, it is recommended that you protect your Bitdefender settings with a password. To configure password protection for the Bitdefender settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn on Password protection. 3. Type the password in the two fields, and then click OK.
Bitdefender Antivirus Plus If during the installation process you have chosen to send such reports to the Bitdefender servers and now would like to stop the process: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Advanced tab. 3. Turn off Product reports. 4.6. Special offers notifications When promotional offers are available, the Bitdefender product is set up to notify you through a pop-up window.
Bitdefender Antivirus Plus 5. BITDEFENDER INTERFACE Bitdefender Antivirus Plus meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To go through the Bitdefender interface, an introduction wizard containing details on how to interact with the product and how to configure it is displayed on the upper left side. Select the right angle bracket to continue being guided, or Skip tour to close the wizard.
Bitdefender Antivirus Plus 3. Select the option Show icons and notifications for the Bitdefender agent icon. ● In Windows 10: 1. Right-click the taskbar and select Properties. 2. Click Customize in the Taskbar window. 3. Click the Select which icons appear on the taskbar link in the Notifications & actions window. 4. Enable the switch next to Bitdefender agent. If you double-click this icon, Bitdefender will open.
Bitdefender Antivirus Plus 5.2. Navigation menu On the left side on the Bitdefender interface is the navigation menu, which enables you to quickly access the Bitdefender features and tools you need to handle your product. The tabs available in this area, are: ● Dashboard. From here, you can quickly fix security issues, view recommendations according to your system needs and usage patterns, and perform quick actions. ● Protection.
Bitdefender Antivirus Plus Security status area This is where you can check your computer's security status. Autopilot This is where you can check the Autopilot recommendations to ensure proper functionality of the system. Quick actions This is where you can run different tasks to keep your system protected. 5.3.1. Security status area Bitdefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data.
Bitdefender Antivirus Plus Turning off Autopilot notifications To bring your attention to the Autopilot recommendations, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Autopilot notifications: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn off Recommendation notifications. 5.3.3.
Bitdefender Antivirus Plus 1. Click Install on another device. You are redirected to the Bitdefender account webpage. Make sure that you are logged in with your credentials. 2. Click SEND DOWNLOAD LINK in the window that appears. 3. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps.
Bitdefender Antivirus Plus ANTIVIRUS Antivirus protection is the foundation of your security. Bitdefender protects you in real-time and on-demand against all sorts of threats, such as malware, trojans, spyware, adware, etc. From the Antivirus feature you can easily access the following scan tasks: ● Quick Scan ● System Scan ● Manage Scans ● Rescue Mode (Rescue Environment in Windows 10) For more information about scan tasks and how to configure antivirus protection, refer to “Antivirus protection” (p. 70).
Bitdefender Antivirus Plus For more information on configuring vulnerability protection, refer to “Vulnerability” (p. 94). SAFE FILES The Safe Files feature ensures that your personal files stay protected from ransomware attacks. For more information about how to configure Safe Files to protect your personal files from ransomware attacks, refer to “Safe Files” (p. 101). RANSOMWARE REMEDIATION The Ransomware Remediation feature helps you recover files in case they get encrypted by ransomware.
Bitdefender Antivirus Plus DATA PROTECTION The Data Protection feature lets you delete files permanently. Click File Shredder in the Data Protection pane to start a wizard that will allow you to completely eliminate files from your system. For more information on configuring Data Protection, refer to “Data Protection” (p. 122). 5.5. Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Antivirus Plus.
Bitdefender Antivirus Plus Non-critical issues are affecting the security of your system. You should check and fix them when you have the time. Click the status icon to begin fixing the reported issues. Your system is protected. When an on-demand scan task is in progress, this animated icon is displayed. When issues are reported, click the status icon to launch the Fix Issues wizard.
Bitdefender Antivirus Plus 2. In the General window, turn on Security Widget. The Bitdefender Security Widget is disabled by default.
Bitdefender Antivirus Plus 6. BITDEFENDER CENTRAL Bitdefender Central is the platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can log in to your Bitdefender account from any computer connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Antivirus Plus 1. Open a web browser on any device with internet access. 2. Go to: https://central.bitdefender.com. 3. Log in to your Bitdefender account using your email address and password. ● From your Android or iOS device: Open the Bitdefender Central app you have installed. Note In this material you are provided with the options and instructions available on the web platform. 6.2.
Bitdefender Antivirus Plus ● Protect this device Select this option and save the installation file. ● Protect other devices Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps.
Bitdefender Antivirus Plus 2. Select the My Subscriptions panel. 3. Click the ACTIVATION CODE button, then type the code in the corresponding field. 4. Click ACTIVATE to continue. The subscription is now activated. Go to My Devices panel, and select INSTALL PROTECTION to install the product on one of your devices. 6.3.
Bitdefender Antivirus Plus 6. Click ADD to save the profile. 7. Select the desired owner from the Device owner list, then click ASSIGN. To remotely update Bitdefender on a Windows device: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3. Click the desired device card, and then the corner of the screen. icon in the upper-right 4. Select Update. For more remote actions and information regarding your Bitdefender product on a specific device, click the desired device card.
Bitdefender Antivirus Plus 6.4. My Account In the My Account area you have the possibility to personalize your profile, change the password associated to your account, manage the logon sessions and the Bitdefender Central help messages. Once you click the icon in the upper right side of the screen and choose My Account, you have the following tabs: ● Profile - here you can add and edit account information. ● Change password - from here you can change the password associated to your account.
Bitdefender Antivirus Plus 7. KEEPING BITDEFENDER UP-TO-DATE New threats are found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest threat information database. If you are connected to the internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Antivirus Plus To start an update, right-click the Bitdefender then select Update Now. icon in the system tray, and The Update feature will connect to the Bitdefender update server and it will check for updates. If an update is detected, you will be asked to confirm it or the update will be performed automatically, depending on the update settings. Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible.
Bitdefender Antivirus Plus 7.4. Adjusting update settings The updates can be performed from the local network, over the internet, directly or through a proxy server. By default, Bitdefender will check for updates every hour, over the internet, and install the available updates without alerting you. The default update settings are suited for most users and you do not normally need to change them. To adjust the update settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2.
Bitdefender Antivirus Plus customized settings are saved, and the uninstall and reinstall procedure is skipped. These updates require a system restart to initiate the installation of new files. When a product update is completed, a pop-up window will inform you to restart the system. If you miss this notification, you can either click RESTART NOW in the Notifications window where the most recent update is mentioned, or manually restart the system.
Bitdefender Antivirus Plus HOW TO 40
Bitdefender Antivirus Plus 8. INSTALLATION 8.1. How do I install Bitdefender on a second computer? If the subscription you have purchased covers more than one computer, you can use your Bitdefender account to activate a second PC. To install Bitdefender on a second computer: 1. Click Install on another device on the lower-left corner of the Bitdefender interface. You are redirected to the Bitdefender account webpage. Make sure that you are logged in with your credentials. 2.
Bitdefender Antivirus Plus 2. Find Bitdefender Antivirus Plus and select Uninstall. 3. Click REINSTALL in the window that appears. 4. You need to restart the computer to complete the process. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender Antivirus Plus and select Uninstall. 4.
Bitdefender Antivirus Plus Note Before running the kit, it is recommended to remove any security solution installed on your system. When you use more than one security solution on the same computer, the system becomes unstable. To install Bitdefender from Bitdefender Central: 1. Access Bitdefender Central. 2. Select the My Devices panel, and then click INSTALL PROTECTION. 3. Choose one of the two available options: ● Protect this device Select this option and save the installation file.
Bitdefender Antivirus Plus c. Click REMOVE in the window that appears. d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find Bitdefender Antivirus Plus and select Uninstall. d. Click REMOVE in the window that appears. e.
Bitdefender Antivirus Plus ● Protect this device Select this option and save the installation file. ● Protect other devices Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps.
Bitdefender Antivirus Plus 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender Antivirus Plus and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the uninstall process to complete, and then reboot your system. Open the interface of your new installed Bitdefender product to have access to its features. ● In Windows 8 and Windows 8.1: 1.
Bitdefender Antivirus Plus Note By following this reinstall procedure, customized settings are saved and available in the new installed product. Other settings may be switched back to their default configuration. ● You changed your system and you want to continue using the Bitdefender protection. Therefore, you need to reinstall the product using the latest version. To solve this situation: 1. Download the installation file: a. Access Bitdefender Central. b.
Bitdefender Antivirus Plus product update and, if you already have an active Bitdefender subscription, the product gets automatically activated. If you are using the 2018 version, you can upgrade to the newest version by following these steps: 1. Click RESTART NOW in the notification you receive with the upgrade information. If you miss it, access the Notifications window, point to the most recent update, and then click the RESTART NOW button. Wait for the computer to restart.
Bitdefender Antivirus Plus 9. SUBSCRIPTIONS 9.1. How do I activate Bitdefender subscription using a license key? If you have a valid license key and want to use it to activate a subscription for Bitdefender Antivirus Plus, there are two possible cases: ● You have upgraded from a previous Bitdefender version to the new one: 1. Once the upgrade to Bitdefender Antivirus Plus is complete, you are asked to log in to your Bitdefender account. 2.
Bitdefender Antivirus Plus 7. Type in your license key in the corresponding field and click UPGRADE MY PRODUCT. A subscription with the same availability and number of users of your license key is associated to your account.
Bitdefender Antivirus Plus 10. BITDEFENDER CENTRAL 10.1. How do I log in to Bitdefender Central using another online account? You have created a new Bitdefender account and you want to use it from now on. To successfully use another account: 1. Click My Account on the navigation menu on the Bitdefender interface. 2. Click Switch Account on the upper right corner of the screen to change the account linked to the computer. 3.
Bitdefender Antivirus Plus 10.3. I forgot the password I set for my Bitdefender account. How do I reset it? There are two possibilities to set a new password for your Bitdefender account: ● From the Bitdefender interface: 1. Click My Account on the navigation menu on the Bitdefender interface. 2. Click Switch Account on the upper right corner of the screen. A new window appears. 3. Click Forgot my password. 4. Type the email address used to create your Bitdefender account, and then click FORGOT PASSWORD.
Bitdefender Antivirus Plus 10.4. How can I manage the logon sessions associated to my Bitdefender account? In your Bitdefender account you have the possibility to view the latest inactive and active logon sessions running on devices associated to your account. Moreover, you can sign out remotely by following these steps: 1. Access Bitdefender Central. 2. Click the icon in the upper right side of the screen. 3. Click My Account in the slide menu. 4. Select the Session management tab. 5.
Bitdefender Antivirus Plus 11. SCANNING WITH BITDEFENDER 11.1. How do I scan a file or a folder? The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Antivirus Plus 2. In the ANTIVIRUS pane, click Manage Scans. 3. Choose the scan type that you want to schedule, Full System Scan or Quick Scan, then click SCAN OPTIONS. Alternatively, you can create a scan type to suit your needs by clicking NEW CUSTOM TASK. 4. Enable the Schedule option. Select one of the corresponding options to set a schedule: ● At system startup ● Once ● Periodically In the Scan targets window you can select the locations you want to be scanned.
Bitdefender Antivirus Plus 7. Click START SCAN and follow the scan wizard to complete the scan. At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. 8. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list. 11.5. How do I except a folder from being scanned? Bitdefender allows excepting specific files, folders or file extensions from scanning.
Bitdefender Antivirus Plus 1. Turn off the Bitdefender real-time antivirus protection: a. Click Protection on the navigation menu on the Bitdefender interface. b. In the ANTIVIRUS pane, click Settings. c. In the Shield window, turn off Bitdefender Shield. A warning window appears. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled. You can disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently or until a system restart.
Bitdefender Antivirus Plus 2. In the All tab, select the notification regarding the latest scan. This is where you can find all threat scan events, including threats detected by on-access scanning, user-initiated scans and status changes for automatic scans. 3. In the notifications list, you can check what scans have been performed recently. Click a notification to view details about it. 4. To open a scan log, click View log.
Bitdefender Antivirus Plus 12. PRIVACY PROTECTION 12.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking apps. Bitdefender Safepay™ is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations. To keep your online activity secure and private: 1.
Bitdefender Antivirus Plus 12.3. How can I manually restore encrypted files when the restoration process fails? In case encrypted files cannot be automatically restored, you can manually restore them by following these steps: 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the latest ransomware behavior detected, and then click Encrypted Files. 3. The list with the encrypted files is displayed. Click RECOVER FILES to continue.
Bitdefender Antivirus Plus 13. USEFUL INFORMATION 13.1. How do I test my security solution? To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your security solution using a safe file developed for this purpose. To test your security solution: 1. Download the test from the official webpage of the EICAR organization http://www.eicar.org/. 2. Click the Anti-Malware Testfile tab. 3. Click Download on the left-side menu. 4.
Bitdefender Antivirus Plus 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender Antivirus Plus and select Uninstall. 4. Click REMOVE in the window that appears. 5. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: 1. Click Start, then click Settings. 2.
Bitdefender Antivirus Plus Wait for the uninstall process to complete. ● In Windows 10: 1. Click Start, then click Settings. 2. Click the System icon in the Settings area, then select Installed apps. 3. Find Bitdefender VPN and select Uninstall. 4. Click Uninstall again to confirm your choice. Wait for the uninstall process to complete. 13.4.
Bitdefender Antivirus Plus If no threats are found, the computer will shut down. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. For more information, refer to “Antivirus Scan Wizard” (p. 80). 13.5. How do I configure Bitdefender to use a proxy internet connection? If your computer connects to the internet through a proxy server, you must configure Bitdefender with the proxy settings.
Bitdefender Antivirus Plus ● Port - type in the port Bitdefender uses to connect to the proxy server. ● Username - type in a user name recognized by the proxy. ● Password - type in the valid password of the previously specified user. 6. Click OK to save the changes and close the window. Bitdefender will use the available proxy settings until it manages to connect to the internet. 13.6.
Bitdefender Antivirus Plus Follow these steps to display hidden objects in Windows: 1. Click Start, go to Control Panel. In Windows 8 and Windows 8.1: From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Select Folder Options. 3. Go to View tab. 4. Select Show hidden files and folders. 5. Clear Hide extensions for known file types. 6. Clear Hide protected operating system files. 7.
Bitdefender Antivirus Plus 3. Find the name of the program you want to remove and select Uninstall. 4. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Wait a few moments until the installed software list is displayed. 4.
Bitdefender Antivirus Plus 2. Press the F8 key several times before Windows starts to access the boot menu. 3. Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have internet access. 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system. ● In Windows 8, Windows 8.1 and Windows 10: 1.
Bitdefender Antivirus Plus MANAGING YOUR SECURITY 69
Bitdefender Antivirus Plus 14. ANTIVIRUS PROTECTION Bitdefender protects your computer from all kinds of threats (malware, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an email message when you receive one.
Bitdefender Antivirus Plus When the computer runs in Rescue Mode (Rescue Environment in Windows 10), Windows threats are inactive, making it easy to remove them. 14.1. On-access scanning (real-time protection) Bitdefender provides real-time protection against a wide range of threats by scanning all accessed files and email messages. 14.1.1. Turning on or off real-time protection To turn on or off real-time protection against threats: 1. Click Protection on the navigation menu on the Bitdefender interface.
Bitdefender Antivirus Plus A paned window is displayed. 4. Scroll down on the window to configure the scan settings as needed. Information on the scan options You may find this information useful: ● Scan only applications. You can set Bitdefender to scan only accessed apps. ● Scan potentially unwanted applications. Select this option to scan for unwanted applications.
Bitdefender Antivirus Plus ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process. When a threat infects the boot sector, the drive may become inaccessible and you may not be able to start your system and access your data. ● Scan only new and modified files.
Bitdefender Antivirus Plus from the infected file and reconstruct the original file. This operation is referred to as disinfection. Files that cannot be disinfected are moved to quarantine to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, refer to “Managing quarantined files” (p. 88). Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious.
Bitdefender Antivirus Plus 14.1.3. Restoring the default settings The default real-time protection settings ensure good protection against threats, with minor impact on system performance. To restore the default real-time protection settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. In the Shield window, click the Show advanced settings accordion menu. A paned window is displayed. 4.
Bitdefender Antivirus Plus 14.2.2. Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect threats running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular antivirus scan. To run a Quick Scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Quick Scan. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Antivirus Plus 3. The first time you run a System Scan, you are introduced into the feature. Click OK, GOT IT to continue. 4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. 14.2.4. Configuring a custom scan To configure a custom scan in detail and then run it: 1.
Bitdefender Antivirus Plus ● At system startup ● Once ● Periodically 6. Click START SCAN and follow the Antivirus Scan wizard to complete the scan. Depending on the locations to be scanned, the scan may take a while. At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. 7. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list.
Bitdefender Antivirus Plus recommended to use this option to detect and remove any potential threat, even if it is not an immediate threat. Note Scanning archived files increases the overall scanning time and requires more system resources. ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process.
Bitdefender Antivirus Plus 14.2.5. Antivirus Scan Wizard Whenever you initiate an on-demand scan (for example, right-click a folder, point to Bitdefender and select Scan with Bitdefender), the Bitdefender Antivirus Scan wizard will appear. Follow the wizard to complete the scanning process. Note If the scan wizard does not appear, the scan may be configured to run silently, in the background. Look for the scan progress icon in the system tray.
Bitdefender Antivirus Plus Step 2 - Choose actions At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. Note When you run a quick scan or a system scan, Bitdefender will automatically take the recommended actions on detected files during the scan. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. The infected objects are displayed in groups, based on the threats they are infected with.
Bitdefender Antivirus Plus By default, quarantined files are automatically sent to Bitdefender Labs to be analyzed by the Bitdefender threat researchers. If a threat presence is confirmed, an information update is released to allow removing the threat. ● Archives containing infected files. ● Archives that contain only infected files are deleted automatically.
Bitdefender Antivirus Plus 14.2.6. Checking scan logs Each time a scan is performed, a scan log is created and Bitdefender records the detected issues in the Antivirus window. The scan log contains detailed information about the logged scanning process, such as scanning options, the scanning target, the threats found and the actions taken on these threats. You can open the scan log directly from the scan wizard, once the scan is completed, by clicking SHOW LOG.
Bitdefender Antivirus Plus will be notified through a pop-up window that a new device has been detected and it is being scanned. A Bitdefender scan icon will appear in the system tray. You can click this icon to open the scan window and to see the scan progress. When the scan is completed, the scan results window is displayed to inform you if you can safely access files on the removable media. In most cases, Bitdefender automatically removes detected threats or isolates infected files into quarantine.
Bitdefender Antivirus Plus 3. Select the Drives and devices tab. The scanning options are pre-configured for the best detection results. If infected files are detected, Bitdefender will try to disinfect them (remove the malicious code) or to move them to quarantine. If both actions fail, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files. The scanning options are standard and you cannot change them. 14.4.
Bitdefender Antivirus Plus 14.5.1. Excepting files and folders from scanning To except specific files and folders from scanning: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4. Click the List of files and folders excepted from scanning accordion menu. In the window that appears, you can manage the files and folders excepted from scanning. 5. Add exceptions by following these steps: a. Click Add. b.
Bitdefender Antivirus Plus 4. Click the List of extensions excepted from scanning accordion menu. In the window that appears, you can manage the file extensions excepted from scanning. 5. Add exceptions by following these steps: a. Click Add. b. Type the extensions that you want to be excepted from scanning, separating them with semicolons (;). Here is an example: txt;avi;jpg c. By default, all files with the specified extensions are excepted from both on-access and on-demand scanning.
Bitdefender Antivirus Plus 14.6. Managing quarantined files Bitdefender isolates the threat-infected files it cannot disinfect and the suspicious files in a secure area named quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read. By default, quarantined files are automatically sent to Bitdefender Labs to be analyzed by the Bitdefender threat researchers. If a threat presence is confirmed, an information update is released to allow removing the threat.
Bitdefender Antivirus Plus 15. ADVANCED THREAT DEFENSE Bitdefender Advanced Threat Defense is an innovative proactive detection technology which uses advanced heuristic methods to detect ransomware and other new potential threats in real time. Advanced Threat Defense continuously monitors the apps running on the computer, looking for threat-like actions. Each of these actions is scored and an overall score is computed for each process.
Bitdefender Antivirus Plus 15.3. Adding processes to exceptions You can configure exception rules for trusted apps so that Advanced Threat Defense does not block them if they perform threat-like actions. To start adding processes to the Advanced Threat Defense exceptions list: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ADVANCED THREAT DEFENSE pane, click Settings. 3. In the Exceptions window, click Add applications to exceptions. 4.
Bitdefender Antivirus Plus 16. ONLINE THREAT PREVENTION Bitdefender Online Threat Prevention ensures a safe browsing experience by alerting you about potential malicious webpages. Bitdefender provides real-time online threat prevention for: ● Internet Explorer ● Microsoft Edge ● Mozilla Firefox ● Google Chrome ● Safari ● Bitdefender Safepay™ ● Opera To configure Online Threat Prevention settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2.
Bitdefender Antivirus Plus ● Facebook ● Twitter ● Encrypted web scan. More sophisticated attacks might use secure web traffic to mislead their victims. Therefore, we recommended you to keep enabled the Encrypted web scan option. ● Protection against fraud. ● Phishing protection. In the Network threat prevention window, you have the Network threat prevention option.
Bitdefender Antivirus Plus ● Navigate away from the webpage by clicking TAKE ME BACK TO SAFETY. ● Proceed to the webpage, despite the warning, by clicking I understand the risks, take me there anyway. ● If you are sure that the detected webpage is safe, click SUBMIT to add it to the whitelist. We recommend you to add only webpages that you fully trust.
Bitdefender Antivirus Plus 17. VULNERABILITY An important step in protecting your computer against malicious actions and apps is to keep the operating system and the apps you regularly use up to date. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account and for the Wi-Fi networks you connect to as well.
Bitdefender Antivirus Plus them may require a system restart to complete the installation. If required, restart the system at your earliest convenience. ● Application updates If an app is not up to date, click the Download new version link to download the latest version. Click View details to see information about the app that needs to be updated.
Bitdefender Antivirus Plus 3. You can see detailed information regarding the detected system vulnerabilities. Depending on the issue, to fix a specific vulnerability proceed as follows: ● If Windows updates are available, click Install. ● If automatic Windows update is disabled, click Enable. ● If an app is outdated, click Update now to find a link to the vendor webpage from where you can install the latest version of that app.
Bitdefender Antivirus Plus User passwords Check whether the passwords of the Windows accounts and routers configured on the system are easy to guess or not. Setting passwords that are hard to guess (strong passwords) makes it very difficult for hackers to break into your system. A strong password includes uppercase and lowercase letters, numbers and special characters (such as #, $ or @). Autoplay Check the status of the Windows Autorun feature.
Bitdefender Antivirus Plus available to anybody who wants to connect. Moreover, they may be malicious or honeypot networks, representing a target for cyber criminals. To safeguard you against the perils of unsecured or unencrypted public wireless hotspots, Bitdefender Wi-Fi Security Advisor analyzes how secure a wireless network is, and when necessary, it recommends you to use Bitdefender VPN. The Bitdefender Wi-Fi Security Advisor gives information about: ● Home Wi-Fi networks ● Public Wi-Fi networks 17.
Bitdefender Antivirus Plus ● Advanced Threat Defense is turned on ● The following settings from Online Threat Prevention are turned on: ● Encrypted web scan ● Protection against fraud ● Protection against phishing ● A button that opens Bitdefender Safepay™ is available. In this case, the Hotspot protection for unsecured networks is enabled by default. 17.3.4. Checking information about Wi-Fi networks To check information about the wireless networks you usually connect to: 1.
Bitdefender Antivirus Plus ● Encryption type - here you can view the encryption type used by the selected network. Some encryption types may not be secure. Therefore, we strongly recommend you to check information about the displayed encryption type to be sure that you are protected while surfing the web. ● Channel/Frequency - here you can view the channel frequency used by the selected network. ● Password strength - here you can view how strong the password is.
Bitdefender Antivirus Plus 18. SAFE FILES Ransomware is a malicious software that attacks vulnerable systems by locking them, and asks for money to let the user take back the control of his system. This malicious software acts intelligent by displaying false messages to panic the user, urging him to proceed with the asked payment.
Bitdefender Antivirus Plus 18.2. Protect personal files from ransomware attacks If you want to settle personal files to a shelter: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Protected Folders. 3. The first time you access Protected Folders, you are introduced into the feature. Click PROTECT MORE FOLDERS to continue. 4. Select the folder you want to protect, and then click OK. To add additional folders, click the Protect more folders link.
Bitdefender Antivirus Plus 18.4. Protection at boot It is known that many malicious apps are set to run at system startup, a fact which can seriously damage a machine. Bitdefender Boot time protection scans all critical system areas before all files are being loaded, with zero impact on the system. To disable Protection at boot: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Settings. 3. Turn off Protection at boot.
Bitdefender Antivirus Plus 19. RANSOMWARE REMEDIATION Bitdefender Ransomware Remediation backs up your files such as documents, pictures, videos, or music to make sure that they are protected from being damaged or lost in case of ransomware encryption. Each time a ransomware attack is detected, Bitdefender will block all processes involved in the attack and start the remediation process. This way, you will be able to recover the content of your entire files without paying for any asked ransom. 19.1.
Bitdefender Antivirus Plus 2. In the All tab, select the notification regarding the latest ransomware behavior remediated, and then click Restored Files. The list with the restored files is displayed. Here you can also view the location where your files have been restored. 19.4. Restoring encrypted files manually In case you have to manually restore files that were encrypted by a ransomware, follow these steps: 1. Click Notifications on the navigation menu on the Bitdefender interface. 2.
Bitdefender Antivirus Plus 2. In the RANSOMWARE REMEDIATION pane, click Exceptions. 3. To start adding apps to the list, click Add a new application to the list.
Bitdefender Antivirus Plus 20. PASSWORD MANAGER PROTECTION FOR YOUR CREDENTIALS We use our computers to shop online or pay our bills, to connect to social media platforms or log in with instant messaging apps. But as everybody knows, it’s not always easy to remember the password! And if we are not careful while browsing online, our private information, such as our email address, our instant messaging ID or our credit card data can be compromised.
Bitdefender Antivirus Plus 20.1. Create a new Wallet database Bitdefender Wallet is the place where you can store your personal data. For an easier browser experience, you need to create a Wallet database as follows: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Create new Wallet. 3. Click Create new. 4. Type the required information in the corresponding fields. ● Wallet label - type a unique name for your Wallet database.
Bitdefender Antivirus Plus 8. Select the programs you want the Wallet to import credentials from, and then the FINISH button. 20.3. Export the Wallet database To export your Wallet database: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click My Wallets. 3. Click the icon on the desired wallet, and then select Export. 4. Search the location of your wallet database and select it (the .db file). 5. Click Save.
Bitdefender Antivirus Plus 3. Select the desired Wallet database, and then click ACTIVATE WALLET. 4. Type the Master password, and then click OK. A new window appears. Select the desired category from the upper part of the window: ● Identity ● Websites ● Online banking ● Emails ● Apps ● Wi-Fi Networks Adding/ editing the credentials ● To add a new password, choose the desired category from the top, click + Add item, insert the information in the corresponding fields and click the Save button.
Bitdefender Antivirus Plus ● Ask for my master password when I login to my device - you will be prompted to insert your master password when you access the device. ● Ask for my master password when I open my browsers and apps - you will be prompted to insert your master password when you access a browser or an app. ● Do not ask me for my master password - you will not be prompted to insert your master password when you access the computer, a browser or an app.
Bitdefender Antivirus Plus To configure the Autofill settings: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Settings. 3. Select the Autofill settings tab. 4.
Bitdefender Antivirus Plus ● Web pages - opens a submenu with all the websites logins stored in the Wallet. Click Add Web Page to add new websites into the list. ● Fill Forms - opens a submenu containing the information you added for a specific category. From here you can add new data to your Wallet. ● Password Generator - enables you to generate random passwords you can use for new or existing accounts. Click Show advanced settings to customize the complexity of the password.
Bitdefender Antivirus Plus 21. VPN The VPN app may be installed from your Bitdefender product and used every time you want to add an extra layer of protection to your connection. The VPN serves as a tunnel between your device and the network you connect to securing your connection, encrypting the data using bank-grade encryption, and hiding your IP address wherever you are.
Bitdefender Antivirus Plus 21.2. Opening VPN To access the main interface of Bitdefender VPN, use one of the following methods: ● From system tray 1. Right-click the icon in system tray, and then click Show. ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the VPN pane, click Open VPN. 21.3. VPN interface The VPN interface displays the status of the app, connected or disconnected.
Bitdefender Antivirus Plus ● Upgrade to Premium - if you are using the free version, you can upgrade to the premium plan from here. ● Support - you are redirected to our Support Center platform from where you can read a helpful article on how to use Bitdefender VPN. ● About - information about the installed version is displayed. 21.4.
Bitdefender Antivirus Plus 22. SAFEPAY SECURITY FOR ONLINE TRANSACTIONS The computer is quickly becoming the main tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Antivirus Plus 22.1. Using Bitdefender Safepay™ By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay™. To access the main interface of Bitdefender Safepay™, use one of the following methods: ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Open Safepay. ● From Windows: ● In Windows 7: 1.
Bitdefender Antivirus Plus ● navigate back and forward and refresh pages using ● access Bitdefender Safepay™ settings by clicking respectively. and choosing Settings. ● protect your passwords with Password Manager by clicking ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . . ● increase or decrease the browser size by pressing simultaneously Ctrl and the +/- keys in the numeric keypad.
Bitdefender Antivirus Plus To remove a website from the list, select the X corresponding to the desired entry. Manage Plugins You can choose whether you wish to enable or disable specific plugins in Bitdefender Safepay™. Manage certificates You can import certificates from your system to a certificate store. Select Import certificates and follow the wizard to use the certificates in Bitdefender Safepay™.
Bitdefender Antivirus Plus 22.4. Turning off Safepay notifications When a banking site is detected, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Safepay notifications: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Settings. 3. Turn off Safepay notifications. 22.5.
Bitdefender Antivirus Plus 23. DATA PROTECTION 23.1. Deleting files permanently When you delete a file, it can no longer be accessed through normal means. However, the file continues to be stored on the hard disk until it is overwritten when copying new files. The Bitdefender File Shredder helps you permanently delete data by physically removing it from your hard disk. You can quickly shred files or folders from your computer using the Windows contextual menu by following these steps: 1.
Bitdefender Antivirus Plus 24. USB IMMUNIZER The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
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Bitdefender Antivirus Plus 25. PROFILES Daily job activities, watching movies or playing games may cause system slow down, especially if they are running simultaneously with Windows update processes and maintenance tasks. With Bitdefender, you can now choose and apply your preferred profile, which makes system adjustments suited to increase the performance of specific installed apps.
Bitdefender Antivirus Plus While running in the Public Wi-Fi profile, Bitdefender Antivirus Plus is set to automatically accomplish the following program settings: ● Advanced Threat Defense is turned on ● The following settings from Online Threat Prevention are turned on: ● Encrypted web scan ● Protection against fraud ● Protection against phishing 25.1.
Bitdefender Antivirus Plus To manually add apps to the Work application list in Work Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Work Profile area. 4. In the Work profile settings window, click Applications list. 5. Click ADD. A new window appears. Browse to the app's executable file, select it and click OK to add it to the list. 25.2.
Bitdefender Antivirus Plus Manually adding video players to the Movie Profile list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player app, you can manually add the app to the Movie application list. To manually add video players to the Movie application list in Movie Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Movie Profile area. 4.
Bitdefender Antivirus Plus ● Adjust power plan settings for games 5. Click SAVE to save the changes and close the window. Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or app, you can manually add the app to the Game application list. To manually add games to the Game application list in Game Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Antivirus Plus 25.5. Battery Mode Profile Battery Mode profile is specially designed for laptop and tablet users. Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than the default one or the one you select. Configuring Battery Mode Profile To configure the Battery Mode profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Antivirus Plus Likewise, Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery. 25.6. Real-time optimization Bitdefender Real-time optimization is a plugin that improves your system performance silently, in the background, making sure that you are not interrupted while you are in a profile mode. Depending on the CPU load, the plugin monitors all processes, focusing on those that take up a higher load, to adjust them to your needs.
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Bitdefender Antivirus Plus 26. SOLVING COMMON ISSUES This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 133) ● “Scan doesn't start” (p. 134) ● “I can no longer use an app” (p. 137) ● “What to do when Bitdefender blocks a safe website or online app” (p.
Bitdefender Antivirus Plus If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple apps are running at the same time. For more information, refer to “Minimum system requirements” (p. 3). ● You have installed apps that you do not use. Any computer has programs or apps that you do not use. And many unwanted programs run in the background taking up disk space and memory. If you do not use a program, uninstall it.
Bitdefender Antivirus Plus 2. Find Bitdefender Antivirus Plus and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender Antivirus Plus and select Uninstall.
Bitdefender Antivirus Plus ● In Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Find Bitdefender Antivirus Plus and select Uninstall. c. Click REINSTALL in the window that appears. d. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. b.
Bitdefender Antivirus Plus 26.3. I can no longer use an app This issue occurs when you are trying to use a program which was working normally before installing Bitdefender. After installing Bitdefender you may encounter one of these situations: ● You could receive a message from Bitdefender that the program is trying to make a modification to the system. ● You could receive an error message from the program you're trying to use.
Bitdefender Antivirus Plus To add a website to Exceptions: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ONLINE THREAT PREVENTION pane, click Exceptions. 3. Provide the address of the blocked website or online app in the corresponding field and click ADD. 4. Click SAVE to save the changes and close the window. Only websites and apps that you fully trust should be added to this list.
Bitdefender Antivirus Plus To keep your system up to date with the latest Bitdefender threat information database: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Update tab. 3. Turn off the Silent update switch. 4. Next time when an update will be available, you will be prompted to select which update you would like to download. Select only Signatures update. 5. Bitdefender will download and install only the threat information database. 26.7.
Bitdefender Antivirus Plus For more information, refer to “How do I remove other security solutions?” (p. 66). If the error persists, please contact our support representatives for help as described in section “Asking for help” (p. 155). 26.8. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Password Manager and you noticed that the autofill is not working.
Bitdefender Antivirus Plus Note The add-on will be enabled after you restart your web browser. Now check if the autofill feature in Wallet works for your online accounts. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 155). 26.9. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action.
Bitdefender Antivirus Plus 4. Click Uninstall again to confirm your choice. 5. Click REMOVE in the window that appears. 6. Wait for the uninstall process to complete, and then reboot your system. 26.10. My system doesn't boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue.
Bitdefender Antivirus Plus d. Click REMOVE in the window that appears. e. Wait for the uninstall process to complete, and then reboot your system. f. Reboot your system in normal mode. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find Bitdefender Antivirus Plus and select Uninstall. d. Click Uninstall again to confirm your choice. e. Click REMOVE in the window that appears. f.
Bitdefender Antivirus Plus a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find the name of the program you want to remove and select Remove. d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: a. Click Start, then click Settings. b.
Bitdefender Antivirus Plus 27. REMOVING THREATS FROM YOUR SYSTEM Threats can affect your system in many different ways and the Bitdefender approach depends on the type of threat attack. Because threats change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the threat infection from your system. In such cases, your intervention is required.
Bitdefender Antivirus Plus problems. To clean the system before Windows services are loaded, we recommend using Bitdefender Rescue CD. Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a threat is affecting its operation. Useful articles containing details on how to create and use it are available on the Bitdefender S u p p o r t C e n t e r p l a t f o r m a t https://www.bitdefender.com/support/consumer.html.
Bitdefender Antivirus Plus 3. Click Yes in the confirmation window that appears to reboot your computer. 4. After the computer restarts, a menu appears prompting you to select an operating system. Choose Bitdefender Rescue Mode to boot into a Bitdefender environment from where you can clean up your Windows partition. 5. If prompted, press Enter and select the screen resolution closest to the one you normally use. Then press Enter again. Bitdefender Rescue Mode loads in a few moments.
Bitdefender Antivirus Plus 2. In the ANTIVIRUS pane, click Rescue Environment. 3. Click Reboot in the window that appears. Bitdefender Rescue Environment loads in a few moments. Scanning your system in Rescue Mode (Rescue Environment in Windows 10) To scan your system in Rescue Mode (Rescue Environment): ● In Windows 7, Windows 8 and Windows 8.1: 1. Enter Rescue Mode, as described in “Starting your system in Rescue Mode in Windows 7, Windows 8 and Windows 8.1” (p. 146). 2.
Bitdefender Antivirus Plus 2. The Bitdefender scanning process starts automatically as soon as the system is loaded in Rescue Environment. 3. Wait for the scan to complete. If any threat is detected, follow the instructions to remove it. 4. To exit Rescue Environment, click the CLOSE button in the window with the scan results. 27.2.
Bitdefender Antivirus Plus 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Turn on the Bitdefender real-time antivirus protection. In case the first method failed to remove the infection: 1. Reboot your system and enter in Safe Mode. To find out how to do this, refer to “How do I restart in Safe Mode?” (p. 67). 2. Display hidden objects in Windows. To find out how to do this, refer to “How do I display hidden objects in Windows?” (p. 65). 3.
Bitdefender Antivirus Plus c. In the Shield window, turn off Bitdefender Shield. 3. Go to the location of the archive and decompress it using an archiving app, like WinZip. 4. Identify the infected file and delete it. 5. Delete the original archive to make sure the infection is totally removed. 6. Recompress the files in a new archive using an archiving app, like WinZip. 7. Turn on the Bitdefender real-time antivirus protection and run a System scan to make sure there is no other infection on the system.
Bitdefender Antivirus Plus 5. Compact the folder storing the infected message. ● In Microsoft Outlook 2007: On the File menu, click Data File Management. Select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now. ● In Microsoft Outlook 2010 / 2013/ 2016: On the File menu, click Info, and then Account settings (Add and remove accounts or change existing connection settings). Then click Data File, select the personal folders (.
Bitdefender Antivirus Plus To actually scan the contents, these files would need to either be extracted or otherwise decrypted. Should those contents be extracted, Bitdefender's real-time scanner would automatically scan them to keep your computer protected. If you want to scan those files with Bitdefender, you have to contact the product manufacturer to provide you with more details on those files. Our recommendation to you is to ignore those files because they are not a threat for your system. 27.7.
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Bitdefender Antivirus Plus 28. ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Antivirus Plus iii. Click TRY TO REPRODUCE THIS ISSUE in case you are encountering a product issue. Reproduce the issue, and then click FINISH in the REPRODUCING THE ISSUE frame. iv. Click CONFIRM TICKET. b. Continue completing the submission form with the necessary data: i. Type your full name. ii. Type your email address. iii. Select the agreement check box. iv. Click CREATE DEBUG PACKAGE. Wait for a few moments while Bitdefender gathers product related information.
Bitdefender Antivirus Plus 29. ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: https://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: https://forum.bitdefender.com ● The HOTforSecurity computer security portal: https://www.hotforsecurity.com You can also use your favorite search engine to find out more information about computer security, the Bitdefender products and the company.
Bitdefender Antivirus Plus If your Bitdefender product does not operate well, if it cannot remove specific threats from your computer or if you have questions about the way it works, post your problem or question on the forum. Bitdefender support technicians monitor the forum for new posts to assist you. You may also get an answer or a solution from a more experienced Bitdefender user. Before posting your problem or question, search the forum for a similar or related topic.
Bitdefender Antivirus Plus 30. CONTACT INFORMATION Efficient communication is the key to a successful business. Since 2001 BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 30.1. Web addresses Sales department: sales@bitdefender.com Support Center: https://www.bitdefender.com/support/consumer.
Bitdefender Antivirus Plus U.S.A Bitdefender, LLC 6301 NW 5th Way, Suite 4300 Fort Lauderdale, Florida 33309 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: https://www.bitdefender.com/support/consumer.html Web: https://www.bitdefender.com UK and Ireland BITDEFENDER LTD C/O Howsons Winton House, Stoke Road, Stoke on Trent Staffordshire, United Kindon, ST4 2RW Email: info@bitdefender.co.uk Phone: (+44) 2036 080 456 Sales: sales@bitdefender.co.
Bitdefender Antivirus Plus Spain Bitdefender España, S.L.U. C/Bailén, 7, 3-D 08010 Barcelona Fax: +34 93 217 91 28 Phone: +34 902 19 07 65 Sales: comercial@bitdefender.es Technical support: https://www.bitdefender.es/support/consumer.html Website: https://www.bitdefender.es Romania BITDEFENDER SRL Orhideea Towers, 15A Orhideelor Street, Sector 6 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales email: sales@bitdefender.ro Technical support: https://www.bitdefender.ro/support/consumer.
Bitdefender Antivirus Plus Glossary Activation code Is a unique key that can be bought from retail and used to activate a specific product or service. An activation code enables the activation of a valid subscription for a certain period of time and number devices and can also be used to extend a subscription with the condition to be generated for the same product or service. ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them.
Bitdefender Antivirus Plus some of these apps collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement. Archive A disk, tape, or directory that contains files that have been backed up. A file that contains one or more files in a compressed format. Backdoor A hole in the security of a system deliberately left in place by designers or maintainers.
Bitdefender Antivirus Plus browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language. Cookie Within the internet industry, cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes.
Bitdefender Antivirus Plus Events An action or occurrence detected by a program. Events can be user actions, such as clicking a mouse button or pressing a key, or system occurrences, such as running out of memory. False positive Occurs when a scanner identifies a file as infected when in fact it is not. Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
Bitdefender Antivirus Plus and runs it on the user's machine (the client). Applets differ from apps in that they are governed by a strict security protocol. For example, even though applets run on the client, they cannot read or write data onto the client's machine. Additionally, applets are further restricted so that they can only read and write data from the same domain that they are served from. Keylogger A keylogger is an app that logs anything you type. Keyloggers are not malicious in nature.
Bitdefender Antivirus Plus Packed programs A file in a compression format. Many operating systems and apps contain commands that enable you to pack a file so that it takes up less memory. For example, suppose you have a text file containing ten consecutive space characters. Normally, this would require ten bytes of storage. However, a program that packs files would replace the space characters by a special space-series character followed by the number of spaces being replaced.
Bitdefender Antivirus Plus personal computers have ports for connecting modems, printers, mice, and other peripheral devices. In TCP/IP and UDP networks, an endpoint to a logical connection. The port number identifies what type of port it is. For example, port 80 is used for HTTP traffic. Ransomware Ransomware is a malicious program that tries to make money from users by locking their vulnerable systems. CryptoLocker, CryptoWall, and TeslaWall, are only some variants that hunt personal systems of users.
Bitdefender Antivirus Plus Script Another term for macro or batch file, a script is a list of commands that can be executed without user interaction. Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited email. Spyware Any software that covertly gathers user information through the user's internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Antivirus Plus period of time. An expired subscription can be automatically renewed using the information provided by the user at the first purchase. System tray Introduced with Windows 95, the system tray is located in the Windows taskbar (usually at the bottom next to the clock) and contains miniature icons for easy access to system functions such as fax, printer, modem, volume, and more. Double click or right-click an icon to view and access the details and controls.
Bitdefender Antivirus Plus offering. But after the Trojans drag the horse inside their city walls, Greek soldiers sneak out of the horse's hollow belly and open the city gates, allowing their compatriots to pour in and capture Troy. Update A new version of a software or hardware product designed to replace an older version of the same product.
