USER'S GUIDE
Bitdefender Total Security Bitdefender Total Security User's Guide Publication date 07/23/2018 Copyright© 2018 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Total Security Table of Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix 1. Purpose and Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix 2. How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Total Security for PC ..................................
Bitdefender Total Security 3.3.1. How do I log in to Bitdefender Central using another online account? . . . . 3.3.2. How do I turn off Bitdefender Central help messages? . . . . . . . . . . . . . . . . . . 3.3.3. I forgot the password I set for my Bitdefender account. How do I reset it? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3.4. How can I manage the logon sessions associated to my Bitdefender account? . .
Bitdefender Total Security 4.1. Antivirus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 4.1.1. On-access scanning (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 4.1.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 4.1.3. Automatic scan of removable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 4.1.4.
Bitdefender Total Security 5.2.1. Work Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2.2. Movie Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2.3. Game Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2.4. Public Wi-Fi Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Total Security 9.2. Scanning Your Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3. Bitdefender Shield (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.4. Time Machine Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.5. Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Total Security 19. Bitdefender account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Mobile Security for Android ..................................... 255 20. Protection Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 21. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 22. Malware Scanner . . . . . . . . . .
Bitdefender Total Security About This Guide 1. Purpose and Intended Audience Your Bitdefender Total Security subscription can protect up to 10 different PCs, Macs, iOS and Android smartphones and tablets. The management of the protected devices can be done through a Bitdefender account, which needs to be associated with an active subscription.
Bitdefender Total Security TOTAL SECURITY FOR PC 1
Bitdefender Total Security 1. INSTALLATION 1.1. Preparing for installation Before you install Bitdefender Total Security, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Total Security Before installation, make sure that your computer meets the minimum system requirements. Note To find out the Windows operating system your computer is running and hardware information: ● In Windows 7, right-click My Computer on the desktop, and then select Properties from the menu. ● In Windows 8, from the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen), and then right-click its icon. In Windows 8.
Bitdefender Total Security 1.3. Installing your Bitdefender product You can install Bitdefender from the installation disc, or using the web installer downloaded on your computer from Bitdefender Central. If your purchase covers more than one computer, repeat the installation process and activate your product with the same account on every computer. The account you need to use is the one which contains your Bitdefender active subscription.
Bitdefender Total Security If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed. If an incompatible security solution or an older version of Bitdefender is detected, you will be prompted to remove it from your system. Please follow the directions to remove the software from your system, thus avoiding problems occurring later on.
Bitdefender Total Security Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed. Critical areas on your system are scanned for threats, the latest versions of the app files are downloaded and installed, and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on. For more information about running a system scan, refer to “Running a System Scan” (p. 80).
Bitdefender Total Security If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed. If an incompatible security solution or an older version of Bitdefender is detected, you will be prompted to remove it from your system. Please follow the directions to remove the software from your system, thus avoiding problems occurring later on.
Bitdefender Total Security Critical areas on your system are scanned for threats and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on. For more information about running a system scan, refer to “Running a System Scan” (p. 80). Step 3 - Installation completed A summary of the installation is displayed. If any active threat was detected and removed during the installation, a system reboot may be required.
Bitdefender Total Security 1. Click Sign In, and then type the email address and the password of your Bitdefender account. Click SIGN IN to continue. 2. If you forgot the password for your account or you simply want to reset the one you already set, click Forgot my password. Type your email address, then click FORGOT PASSWORD. Check your email account and follow the provided instructions to set a new password for your Bitdefender account.
Bitdefender Total Security ● I have an activation code In this case, activate the product by following these steps: 1. Type the activation code in the I have an activation code field, and then click CONTINUE. Note You can find your activation code: ● on the CD/DVD label. ● on the product registration card. ● in the online purchase email. 2. I want to evaluate Bitdefender In this case, you can use the product for a 30 day period.
Bitdefender Total Security 2. GETTING STARTED 2.1. The basics Once you have installed Bitdefender Total Security, your computer is protected against all kinds of threats (such as malware, spyware, ransomware, exploits, botnets and trojans) and internet threats (such as hackers, phishing and spam). The app uses the Photon technology to enhance the speed and performance of the threat scanning process.
Bitdefender Total Security Files encrypted by ransomware can now be recovered without having to spend money for any requested ransom. For information on how to recover encrypted files, refer to “Ransomware Remediation” (p. 120). While you work, play games or watch movies, Bitdefender can offer you a continuous user experience by postponing maintenance tasks, eliminating interruptions and adjusting system visual effects. You can benefit from all these by activating and configuring “Profiles” (p. 160).
Bitdefender Total Security icon. Alternatively, open the Desktop app, and then double-click the Bitdefender icon in the system tray. ● In Windows 10: Type "Bitdefender" in the search box from the taskbar, and then click its icon. Alternatively, double-click the Bitdefender icon in the system tray. For more information about the Bitdefender window and icon in the system tray, refer to “Bitdefender interface” (p. 17). 2.1.1.
Bitdefender Total Security 2.1.2. Profiles Some computer activities, such as online games or video presentations, require increased system responsiveness, high performance and no interruptions. When your laptop is running on battery power, it is best that unnecessary operations, which consume additional power, be postponed until the laptop is connected back to A/C power.
Bitdefender Total Security If you do not wish for the Profiles to be automatically activated, turn off the switch. To manually activate a profile, turn on the corresponding switch. Only one profile can be manually activated at once. For more information on Profiles, refer to “Profiles” (p. 160) 2.1.3. Password-protecting Bitdefender settings If you are not the only person with administrative rights using this computer, it is recommended that you protect your Bitdefender settings with a password.
Bitdefender Total Security 2.1.4. Product reports Product reports contain information about how you use the Bitdefender product you have installed. This information is essential for improving the product and can help us offer you a better experience in the future. Note that these reports contain no confidential data, such as your name or IP address, and that they are not be used for commercial purposes.
Bitdefender Total Security 2.2. Bitdefender interface Bitdefender Total Security meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To go through the Bitdefender interface, an introduction wizard containing details on how to interact with the product and how to configure it is displayed on the upper left side. Select the right angle bracket to continue being guided, or Skip tour to close the wizard.
Bitdefender Total Security 3. Select the option Show icons and notifications for the Bitdefender agent icon. ● In Windows 10: 1. Right-click the taskbar and select Properties. 2. Click Customize in the Taskbar window. 3. Click the Select which icons appear on the taskbar link in the Notifications & actions window. 4. Enable the switch next to Bitdefender agent. If you double-click this icon, Bitdefender will open.
Bitdefender Total Security 2.2.2. Navigation menu On the left side on the Bitdefender interface is the navigation menu, which enables you to quickly access the Bitdefender features and tools you need to handle your product. The tabs available in this area, are: ● Dashboard. From here, you can quickly fix security issues, view recommendations according to your system needs and usage patterns, perform quick actions and install Bitdefender on other devices. ● Protection.
Bitdefender Total Security Everything is just a few clicks away. The window is organized in three main areas: Security status area This is where you can check your computer's security status. Autopilot This is where you can check the Autopilot recommendations to ensure proper functionality of the system. Quick actions This is where you can run different tasks to keep your system protected and running at optimal speed.
Bitdefender Total Security To start using a suggested feature or make improvements into your product, click the corresponding button. Turning off Autopilot notifications To bring your attention to the Autopilot recommendations, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Autopilot notifications: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn off Recommendation notifications.
Bitdefender Total Security ● File Vaults. Create vaults where to store your confidential and sensitive documents. ● Open OneClick Optimizer. Free disk space, fix registry errors, and protect your privacy by deleting files that may no longer be useful with a single click of a button. ● Open Startup Optimizer. Decrease your system boot time by excepting unnecessary apps from running at startup. ● Clean my device. Make room to new data by erasing unnecessary files.
Bitdefender Total Security ● Protection ● Privacy ● Utilities Protection In the Protection section you can configure your advanced security settings, manage friends and spammers, view and edit the network connection settings, set up the Safe Files and Online Threat Prevention features, check and fix potential system vulnerabilities and assess the security of the wireless networks you connect to.
Bitdefender Total Security ADVANCED THREAT DEFENSE Advanced Threat Defense actively protects your system against threats such as ransomware, spyware and trojans by analyzing the behavior of all installed apps. Suspicious processes are identified and, when necessary, blocked. For more information about how to keep your system protected from threats, refer to “Advanced Threat Defense” (p. 92).
Bitdefender Total Security Privacy In the Privacy section you can open the Bitdefender VPN app, encrypt your private data, protect your online transactions, keep your webcam and browsing experience secure, and protect your children by viewing and restricting their online activity. The features you can manage in the Privacy section are: VPN VPN secures your online activity and hides your IP address each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.
Bitdefender Total Security PARENTAL CONTROL Bitdefender Parental Control allows you to monitor what your children are doing on their computer. In case of inappropriate content you can decide to restrict his access to the internet or to specific apps. Click Configure in the Parental Control pane to start configuring your children's devices and monitor their activity wherever you are. For more information about configuring Parental Control, refer to “Parental Control” (p. 141).
Bitdefender Total Security ● Remote Alert For more information about how you can keep your system away from wrong hands, refer to “Device Anti-Theft” (p. 154). 2.2.5. Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Total Security. Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times: ● open the main window of Bitdefender. ● monitor scanning activity in real-time.
Bitdefender Total Security Your system is protected. When an on-demand scan task is in progress, this animated icon is displayed. When issues are reported, click the status icon to launch the Fix Issues wizard. The lower side of the widget displays the unread events counter (the number of outstanding events reported by Bitdefender, if any). Click the event counter, for example for one unread event, to open the Notifications window. For more information, refer to “Notifications” (p. 13).
Bitdefender Total Security 2.3. Bitdefender Central Bitdefender Central is the platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can log in to your Bitdefender account from any computer connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Total Security 2. Click Go to Bitdefender Central. 3. Log in to your Bitdefender account using your email address and password. ● From your web browser: 1. Open a web browser on any device with internet access. 2. Go to: https://central.bitdefender.com. 3. Log in to your Bitdefender account using your email address and password. ● From your Android or iOS device: Open the Bitdefender Central app you have installed.
Bitdefender Total Security Add a new device If your subscription covers more than one device, you can add a new device and install your Bitdefender Total Security on it, as follows: 1. Access Bitdefender Central. 2. Select the My Devices panel, and then click INSTALL PROTECTION. 3. Choose one of the two available options: ● Protect this device Select this option and save the installation file. ● Protect other devices Select this option, and then click SEND DOWNLOAD LINK.
Bitdefender Total Security Activate subscription A subscription can be activated during the installation process by using your Bitdefender account. Together with the activation process, its validity starts to count-down. If you have purchased an activation code from one of our resellers or you received it as a present, then you can add its availability to any existing Bitdefender subscription available on the account, provided that they are for the same product.
Bitdefender Total Security You can create and assign an owner to each of your devices for better management: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3. Click the desired device card, and then the corner of the screen. icon in the upper-right 4. Select Profile. 5. Click Add owner, then fill in the corresponding fields. Customize the profile by adding a photo and selecting a date of birth. 6. Click ADD to save the profile. 7.
Bitdefender Total Security more information about these two scan processes, refer to “Running a System Scan” (p. 80) and to “Running a Quick Scan” (p. 80). ● Optimizer. Here you can remotely improve a device’s performance by rapidly scanning, detecting and cleaning useless files. Click the START button, and then select the areas you want to optimize. Click again the START button to begin the optimization process. Click More details to access a detailed report about the fixed issues.
Bitdefender Total Security ● Settings - here you can turn on and off the Bitdefender Central help messages and decide whether to be notified or not when snap photos are taken on your Android devices. 2.3.4. Notifications To help you stay informed about what is happening on the devices associated to your account, the icon is at hand. Once you click it you have an overall image consisting of information about the activity of the Bitdefender products installed on your devices. 2.4.
Bitdefender Total Security 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the latest update. You can find out when updates were initiated and information about them (whether they were successful or not, if they require a restart to complete the installation). If required, restart the system at your earliest convenience. 2.4.2. Performing an update To perform updates, an internet connection is required.
Bitdefender Total Security 4. A warning window appears. You must confirm your choice by selecting from the menu how long you want the automatic update to be disabled. You can disable the automatic update for 5, 15 or 30 minutes, for an hour, permanently or until a system restart. Warning This is a critical security issue. We recommend you to disable automatic update for as little time as possible. If Bitdefender is not updated regularly, it will not be able to protect you against the latest threats. 2.4.
Bitdefender Total Security If you want to be prompted when an update requires a restart, turn on Restart notification. 2.4.5. Continuous updates To make sure that you are using the latest version, your Bitdefender automatically checks for product updates. These updates may bring new features and improvements, fix product issues, or automatically upgrade you to a new version.
Bitdefender Total Security 3. HOW TO 3.1. Installation 3.1.1. How do I install Bitdefender on a second computer? If the subscription you have purchased covers more than one computer, you can use your Bitdefender account to activate a second PC. To install Bitdefender on a second computer: 1. Click Install on another device on the lower-left corner of the Bitdefender interface. You are redirected to the Bitdefender account webpage. Make sure that you are logged in with your credentials. 2.
Bitdefender Total Security 1. Click Start and go to All Programs. 2. Find Bitdefender Total Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. You need to restart the computer to complete the process. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3.
Bitdefender Total Security Note Before running the kit, it is recommended to remove any security solution installed on your system. When you use more than one security solution on the same computer, the system becomes unstable. To install Bitdefender from Bitdefender Central: 1. Access Bitdefender Central. 2. Select the My Devices panel, and then click INSTALL PROTECTION. 3. Choose one of the two available options: ● Protect this device Select this option and save the installation file.
Bitdefender Total Security d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. b. Click Uninstall a program or Programs and Features. c. Find Bitdefender Total Security and select Uninstall. d. Click REMOVE in the window that appears. e.
Bitdefender Total Security Select this option and save the installation file. ● Protect other devices Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps.
Bitdefender Total Security 2. Find Bitdefender Total Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the uninstall process to complete, and then reboot your system. Open the interface of your new installed Bitdefender product to have access to its features. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2.
Bitdefender Total Security ● You changed your system and you want to continue using the Bitdefender protection. Therefore, you need to reinstall the product using the latest version. To solve this situation: 1. Download the installation file: a. Access Bitdefender Central. b. Select the My Devices panel, and then click INSTALL PROTECTION. c. Choose one of the two available options: ● Protect this device Select this option and save the installation file.
Bitdefender Total Security most recent update, and then click the RESTART NOW button. Wait for the computer to restart. The What's new window with information about the improved and new features appears. 2. Click the Read more links to be redirected to our dedicated page with more details and helpful articles. 3. Close the What's new window to access the interface of the new installed version.
Bitdefender Total Security 1. As soon as the installation process is complete, you are asked to log in to your Bitdefender account. 2. Click Sign In, and then type the email address and the password of your Bitdefender account. 3. Click SIGN IN to continue, and then the FINISH button to access the Bitdefender Total Security interface. 4. Click My Account on the navigation menu on the Bitdefender interface. 5. Click Activate Now. A new window appears. 6. Click the Get your FREE upgrade now! link. 7.
Bitdefender Total Security 3.3.2. How do I turn off Bitdefender Central help messages? To help you understand what each option in Bitdefender Central is useful for, help messages are displayed in the dashboard. If you wish to stop seeing this kind of messages: 1. Access Bitdefender Central. 2. Click the icon in the upper right side of the screen. 3. Click My Account in the slide menu. 4. Select the Settings tab. 5. Disable the Turn on/off help messages option. 3.3.3.
Bitdefender Total Security 3. Type your email address, and then click FORGOT PASSWORD. 4. Check your email account and follow the provided instructions to set a new password for your Bitdefender account. To access your Bitdefender account from now on, type your email address and the new password you have just set. 3.3.4.
Bitdefender Total Security ● Scan a network share before copying files to your computer. 3.4.2. How do I scan my system? To perform a complete scan on the system: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click System Scan. 3. Follow the System Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files.
Bitdefender Total Security 3.4.4. How do I create a custom scan task? If you want to scan specific locations on your computer or to configure the scanning options, configure and run a customized scan task. To create a customized scan task, proceed as follows: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Manage Scans. 3. Click NEW CUSTOM TASK. In the Basic window enter a name for the scan and select the locations to be scanned. 4.
Bitdefender Total Security ● You keep a folder where you install different types of software and apps for testing purposes. Scanning the folder may result in losing some of the data. To add a folder to the Exceptions list: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Click the Exceptions tab. 4. Click the List of files and folders excepted from scanning accordion menu, and then Add. 5.
Bitdefender Total Security c. Select the file, and then click RESTORE. 4. Add the file to the Exceptions list. To find out how to do this, refer to “How do I except a folder from being scanned?” (p. 51). 5. Turn on the Bitdefender real-time antivirus protection. 6. Contact our support representatives so that we may remove the detection of the threat information update. To find out how to do this, refer to “Asking for help” (p. 297). 3.4.7.
Bitdefender Total Security 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PARENTAL CONTROL pane, click Configure. You are redirected to the Bitdefender account webpage. Make sure that you are logged in with your credentials. 3. The Parental Control dashboard opens. This is where you can check and configure the Parental Control settings. 4. Click ADD PROFILE on the right-side of the My Children window. 5.
Bitdefender Total Security 3.5.2. How do I block my child's access to a website? Bitdefender Parental Control allows you to control the content accessed by your child while using his device and enables you to block access to a website. To block access to a website, you need to add it to the Exceptions list, as follows: 1. Go to: https://central.bitdefender.com. 2. Log in to your Bitdefender account using your email address and password. 3. Click Parental Control to access the dashboard. 4.
Bitdefender Total Security 7. Click Manage the apps used by.... A list with the installed apps is displayed. 8. Select Blocked next to the apps you want your child to stop using. 3.5.4. How do I prevent my child from getting in contact with untrusted persons? Bitdefender Parental Control gives you the possibility to block phone calls from unknown phone numbers or from friends from your child's phone list.
Bitdefender Total Security 6. Click ADD DEVICE on the window that appears. 7. Select Android from the list, and then click NEXT STEP to continue. 8. Type the email address where we should send the installation download link of the Bitdefender app, and then click SEND INSTALLATION LINK. 9. Install the app on the desired device by following the installation steps in the email you received from our servers. 10. Select the Phone Contacts tab in Bitdefender Central. A list with cards is displayed.
Bitdefender Total Security 6. Click Devices in the frame you have in the Child Location window. 7. Click CHOOSE DEVICES, and then select the device you want to configure. 8. In the Areas window, click the ADD AREA button. 9. Choose the type of the location, SAFE or RESTRICTED. 10. Type a valid name for the area where your child has permission to go or not. 11. Set the range that should be applied for monitoring from the Radius slide bar. 12. Click ADD AREA to save your settings.
Bitdefender Total Security 3.5.7. How do I block my child's access to the assigned devices during the day or night? Bitdefender Parental Control allows you to limit your child's access to the assigned devices at different times during a day. To set up daily limit usage: 1. Access the Parental Control panel from Bitdefender Central. 2. From the My Children window, select the profile of the child you want to set restrictions to. 3. Select the Screen Time tab. 4. Click Review time restrictions. 5.
Bitdefender Total Security To keep your online activity secure and private: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Open Safepay. 3. Click the button to access the Virtual Keyboard. Use the Virtual Keyboard when typing sensitive information such as your passwords. 3.6.2.
Bitdefender Total Security 3.6.3. How do I use file vaults? The Bitdefender File Vault enables you to create encrypted, password-protected logical drives (or vaults) on your computer where you can securely store your confidential and sensitive documents. Physically, the vault is a file stored on the local hard drive having the .bvd extension. When you create a file vault, two aspects are important: the size and the password.
Bitdefender Total Security 3. In the window that appears enter the password, select a drive letter to assign to the vault and click OK. You can now perform operations on the drive that corresponds to the desired file vault using Windows Explorer, just as you would with a regular drive. To add a file to an open vault, you can also right-click the file, point to Bitdefender File Vault and select Add to file vault. ● Keep the vault locked at all times.
Bitdefender Total Security The list with the apps that have requested access to your camera is displayed. 3. Point to the app you want to allow or ban the access, and then click the corresponding switch. To view what the other Bitdefender users have chosen to do with the selected app, click the icon. You will be notified each time one of the listed apps is blocked by the Bitdefender users. To manually add apps to this list, click the Add a new application to list link. 3.6.6.
Bitdefender Total Security 3.7. Optimization Tools 3.7.1. How do I improve my system performance? The system performance depends not only on the hardware configuration, such as the CPU load, memory usage and hard disk space. It is also directly connected to your software configuration and to your data management. These are the main actions you can take with Bitdefender to improve your system's speed and performance: ● “Optimize your system performance with a single click” (p.
Bitdefender Total Security 2. In the ANTIVIRUS pane, click System Scan. 3. Follow the wizard steps. 3.7.2. How can I improve my system startup time? Unnecessary apps that are annoyingly slowing down booting time when you open your PC can be disabled or postponed from opening with the Startup Optimizer thus saving you valuable time. To use the Startup Optimizer: 1. Click Utilities on the navigation menu on the Bitdefender interface. 2. Click OPTIMIZE DEVICE BOOT. 3.
Bitdefender Total Security If you click I understand the risks, take me there anyway, the download of the test will begin and a Bitdefender pop-up will inform you that a threat was detected. Click More details to find out more information about this action. If you do not receive any Bitdefender alert, we recommend you to contact Bitdefender for support as described in section “Asking for help” (p. 297). 3.8.2.
Bitdefender Total Security Note This reinstall procedure will permanently delete the customized settings. 3.8.3. How do I remove Bitdefender VPN? The procedure of removing Bitdefender VPN is similar to the one you use to remove other programs from your computer: ● In Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender VPN and select Uninstall. Wait for the uninstall process to complete. ● In Windows 8 and Windows 8.1: 1.
Bitdefender Total Security For this reason, Bitdefender allows you to configure your product to shut down your system as soon as the scan is over. Consider this example: you have finished your work at the computer and you want to go to sleep. You would like to have your entire system checked for threats by Bitdefender. This is how you set up Bitdefender to shut down your system at the end of the scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2.
Bitdefender Total Security 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Advanced tab. 3. Turn on Proxy server. 4. Click Proxy change. 5. There are two options to set the proxy settings: ● Import proxy settings from default browser - proxy settings of the current user, extracted from the default browser. If the proxy server requires a username and a password, you must specify them in the corresponding fields.
Bitdefender Total Security 1. From the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen) and then right-click its icon. In Windows 8.1, locate This PC. 2. Select Properties in the bottom menu. 3. Look in the System area to see your system type. ● In Windows 10: 1. Type "System" in the search box from the taskbar and click its icon. 2. Look in the System area to find information about your system type. 3.8.7.
Bitdefender Total Security 5. Click Apply, then click OK. 3.8.8. How do I remove other security solutions? The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When you use more than one security solution on the same computer, the system becomes unstable.
Bitdefender Total Security If you fail to remove the other security solution from your system, get the uninstall tool from the vendor website or contact them directly to provide you with the uninstall guidelines. 3.8.9. How do I restart in Safe Mode? Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to threats preventing Windows from starting normally.
Bitdefender Total Security Your system is restarting in Safe Mode with Networking. To reboot in normal mode, switch back the settings by launching again the System Operation and clearing the Safe boot check box. Click OK, and then Restart. Wait for the new settings to be applied.
Bitdefender Total Security 4. MANAGING YOUR SECURITY 4.1. Antivirus protection Bitdefender protects your computer from all kinds of threats (malware, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an email message when you receive one.
Bitdefender Total Security 10)” (p. 188). This is a trusted environment, especially designed for threat removal, which enables you to boot your computer independent of Windows. When the computer runs in Rescue Mode (Rescue Environment in Windows 10), Windows threats are inactive, making it easy to remove them. 4.1.1. On-access scanning (real-time protection) Bitdefender provides real-time protection against a wide range of threats by scanning all accessed files and email messages.
Bitdefender Total Security A paned window is displayed. 4. Scroll down on the window to configure the scan settings as needed. Information on the scan options You may find this information useful: ● Scan only applications. You can set Bitdefender to scan only accessed apps. ● Scan potentially unwanted applications. Select this option to scan for unwanted applications.
Bitdefender Total Security ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process. When a threat infects the boot sector, the drive may become inaccessible and you may not be able to start your system and access your data. ● Scan only new and modified files.
Bitdefender Total Security from the infected file and reconstruct the original file. This operation is referred to as disinfection. Files that cannot be disinfected are moved to quarantine to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, refer to “Managing quarantined files” (p. 91). Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious.
Bitdefender Total Security Restoring the default settings The default real-time protection settings ensure good protection against threats, with minor impact on system performance. To restore the default real-time protection settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. In the Shield window, click the Show advanced settings accordion menu. A paned window is displayed. 4.
Bitdefender Total Security Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect threats running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular antivirus scan. To run a Quick Scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Quick Scan. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Total Security 3. The first time you run a System Scan, you are introduced into the feature. Click OK, GOT IT to continue. 4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. Configuring a custom scan To configure a custom scan in detail and then run it: 1.
Bitdefender Total Security ● At system startup ● Once ● Periodically 6. Click START SCAN and follow the Antivirus Scan wizard to complete the scan. Depending on the locations to be scanned, the scan may take a while. At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. 7. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list.
Bitdefender Total Security recommended to use this option to detect and remove any potential threat, even if it is not an immediate threat. Note Scanning archived files increases the overall scanning time and requires more system resources. ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process.
Bitdefender Total Security Antivirus Scan Wizard Whenever you initiate an on-demand scan (for example, right-click a folder, point to Bitdefender and select Scan with Bitdefender), the Bitdefender Antivirus Scan wizard will appear. Follow the wizard to complete the scanning process. Note If the scan wizard does not appear, the scan may be configured to run silently, in the background. Look for the scan progress icon in the system tray.
Bitdefender Total Security Step 2 - Choose actions At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any. Note When you run a quick scan or a system scan, Bitdefender will automatically take the recommended actions on detected files during the scan. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. The infected objects are displayed in groups, based on the threats they are infected with.
Bitdefender Total Security By default, quarantined files are automatically sent to Bitdefender Labs to be analyzed by the Bitdefender threat researchers. If a threat presence is confirmed, an information update is released to allow removing the threat. ● Archives containing infected files. ● Archives that contain only infected files are deleted automatically.
Bitdefender Total Security Checking scan logs Each time a scan is performed, a scan log is created and Bitdefender records the detected issues in the Antivirus window. The scan log contains detailed information about the logged scanning process, such as scanning options, the scanning target, the threats found and the actions taken on these threats. You can open the scan log directly from the scan wizard, once the scan is completed, by clicking SHOW LOG.
Bitdefender Total Security A Bitdefender scan icon will appear in the system tray. You can click this icon to open the scan window and to see the scan progress. When the scan is completed, the scan results window is displayed to inform you if you can safely access files on the removable media. In most cases, Bitdefender automatically removes detected threats or isolates infected files into quarantine.
Bitdefender Total Security malicious code) or to move them to quarantine. If both actions fail, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files. The scanning options are standard and you cannot change them. 4.1.4. Scan hosts file The hosts file comes by default with your operating system installation and is used to map hostnames to IP addresses each time you access a new webpage, connect to a FTP or to other internet servers.
Bitdefender Total Security 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4. Click the List of files and folders excepted from scanning accordion menu. In the window that appears, you can manage the files and folders excepted from scanning. 5. Add exceptions by following these steps: a. Click Add. b. Click BROWSE, select the file or folder that you want to be excepted from scanning, and then click ADD.
Bitdefender Total Security b. Type the extensions that you want to be excepted from scanning, separating them with semicolons (;). Here is an example: txt;avi;jpg c. By default, all files with the specified extensions are excepted from both on-access and on-demand scanning. To change when to apply the exception, select one of the other options. d. Click ADD. Managing scan exceptions If the configured scan exceptions are no longer needed, it is recommended that you delete them or disable scan exceptions.
Bitdefender Total Security In addition, Bitdefender scans the quarantined files each time the threat information database is updated. Cleaned files are automatically moved back to their original location. To check and manage quarantined files: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Quarantine. Here you can view the name of the quarantined files, their original location and the name of the detected threats. 3.
Bitdefender Total Security As a safety measure you will be notified each time threats and potentially malicious processes are detected and blocked. Turning on or off Advanced Threat Defense To turn on or off Advanced Threat Defense: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ADVANCED THREAT DEFENSE pane, turn on or off the switch.
Bitdefender Total Security To remove an entry from the list, click the Remove option next to it. 4.3. Online Threat Prevention Bitdefender Online Threat Prevention ensures a safe browsing experience by alerting you about potential malicious webpages. Bitdefender provides real-time online threat prevention for: ● Internet Explorer ● Microsoft Edge ● Mozilla Firefox ● Google Chrome ● Safari ● Bitdefender Safepay™ ● Opera To configure Online Threat Prevention settings: 1.
Bitdefender Total Security Search Advisor rates the links posted on the following online social networking services: ● Facebook ● Twitter ● Encrypted web scan. More sophisticated attacks might use secure web traffic to mislead their victims. Therefore, we recommended you to keep enabled the Encrypted web scan option. ● Protection against fraud. ● Phishing protection. In the Network threat prevention window, you have the Network threat prevention option.
Bitdefender Total Security You have to decide what to do next. The following options are available: ● Navigate away from the webpage by clicking TAKE ME BACK TO SAFETY. ● Proceed to the webpage, despite the warning, by clicking I understand the risks, take me there anyway. ● If you are sure that the detected webpage is safe, click SUBMIT to add it to the whitelist. We recommend you to add only webpages that you fully trust. 4.4. Antispam Spam is a term used to describe unsolicited email.
Bitdefender Total Security If you use other mail clients, you must create a rule to move the email messages marked as [spam] by Bitdefender to a custom quarantine folder. If the Detete items or Trash folders are deleted, the Spam folder will be deleted too. However, a new Spam folder will be created as soon as an email is labeled as spam. 4.4.1.
Bitdefender Total Security Otherwise, the Spammers list filter will take over the email to verify if the sender's address is on its list. If a match is made, the email will be tagged as SPAM and moved in the Spam folder. Else, the Charset filter will check if the email is written in Cyrillic or Asian characters. If so the email will be tagged as SPAM and moved in the Spam folder. Note If the email is tagged as SEXUALLY EXPLICIT in the subject line, Bitdefender will consider it SPAM.
Bitdefender Total Security Settings - opens a window where you can configure the antispam filters and the toolbar settings. Is Spam - indicates that the selected email is spam. The email will be moved immediately to the Spam folder. If the antispam cloud services are activated, the message is sent to Bitdefender Cloud for further analysis. Not Spam - indicates that the selected email is not spam and Bitdefender should not have tagged it. The email will be moved from the Spam folder to the Inbox directory.
Bitdefender Total Security You will always receive email messages from this address no matter what they contain. 5. Click the Not Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). The email message will be moved to the Inbox folder. Indicating undetected spam messages If you are using a supported mail client, you can easily indicate which email messages should have been detected as spam.
Bitdefender Total Security Note Any mail coming from an address contained in the Friends list, will automatically be delivered to your Inbox without further processing. To configure and manage the Friends list: ● If you are using Microsoft Outlook or Thunderbird, click the button on the Bitdefender antispam toolbar. Friends ● Alternatively: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Friends.
Bitdefender Total Security 4.4.5. Configuring the Spammers List The Spammers list is a list of all the email addresses from which you don't want to receive messages, regardless of their content. Any email message received from an address contained in the Spammers list will be automatically marked as SPAM, without further processing.
Bitdefender Total Security the Save button and save it to the desired location. The file will have a .bwl extension. To load a previously saved Spammers list, click LOAD and open the corresponding .bwl file. To reset the content of the existing list when loading a previously saved list, select Overwrite current list. Click OK to save the changes and close the window. 4.4.6. Configuring the local antispam filters As described in “Antispam insights” (p.
Bitdefender Total Security Samples of legitimate or spam emails can be submitted to Bitdefender Cloud when you indicate detection errors or undetected spam emails. This helps improve the Bitdefender antispam detection. Configure the email sample submission to Bitdefender Cloud by selecting the desired options by following these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Settings. 3. Click the corresponding turn on or off switches.
Bitdefender Total Security 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the FIREWALL pane, turn on or off the switch. Warning Because it exposes your computer to unauthorized connections, turning off the firewall should only be a temporary measure. Turn the firewall back on as soon as possible. 4.5.1. Managing apps rules To view and manage the firewall rules controlling apps' access to network resources and the internet: 1.
Bitdefender Total Security ● ACCESS - whether the app is allowed or denied access to the network or internet under the specified circumstances. To edit or delete the rules for the selected app, click the icon. ● Edit rule - opens a window where you can edit the current rule. ● Delete rule - you can choose to remove the current set of rules for the selected app. Adding app rules To add an app rule: 1. Click Protection on the navigation menu on the Bitdefender interface. 2.
Bitdefender Total Security Network Type Description Home/Office Allow all traffic between your computer and computers in the local network. Public All traffic is filtered. ● Protocol. Select from the menu the IP protocol the rule applies to. ● If you want the rule to apply to all protocols, select Any. ● If you want the rule to apply to TCP, select TCP. ● If you want the rule to apply to UDP, select UDP. ● If you want the rule to apply to ICMP, select ICMP.
Bitdefender Total Security To remove the current set of rules and restore the default ones, click Reset rules in the Rules window. 4.5.2. Managing connection settings Whether you connect to the internet using a Wi-Fi or Ethernet adapter, you can configure what settings should be applied for a safe navigation. The options you can choose from, are: ● Dynamic – the network type will be automatically set based on the profile of the connected network, Home/Office or Public.
Bitdefender Total Security ● Port scan protection - detects and blocks attempts to find out which ports are open. Port scans are frequently used by hackers to find out which ports are open on your computer. They might then break into your computer if they find a less secure or vulnerable port. ● Alert mode - alerts are shown each time an app tries to connect to the internet. Select Allow or Block. When Alert mode is turned on, the Profiles feature is automatically switched off.
Bitdefender Total Security ● not secured wireless networks and routers. Bitdefender provides two easy ways to fix the vulnerabilities of your system: ● You can scan your system for vulnerabilities and fix them step by step using the Vulnerability Scan option. ● Using automatic vulnerability monitoring, you can check and fix detected vulnerabilities in the Notifications window. You should check and fix system vulnerabilities every one or two weeks. 4.6.1.
Bitdefender Total Security changing the password yourself immediately. For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). ● Wi-Fi networks Click View details to find out more about the wireless network you are connected to. If it is recommended to set a stronger password for your home network, click the corresponding link.
Bitdefender Total Security ● If the router you have configured has set a weak password, click Change password to access its interface from where you can set a strong one. ● If the network you are connected to has vulnerabilities which may expose your system at risk, click Change Wi-Fi settings. To configure the vulnerability monitoring settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Settings.
Bitdefender Total Security Wi-Fi security Check if the wireless home network you are connected to is secure or not, and if it has vulnerabilities. Also, check if the password of your home router is strong enough, and how you can make it safer. Most unprotected wireless networks are not secure, thus allowing the hackers' prying eyes have access to your private activities. Note If you turn off monitoring of a specific vulnerability, related issues will no longer be recorded in the Notifications window. 4.
Bitdefender Total Security 2. In the VULNERABILITY pane, click Settings. 3. In the Settings window, turn on or off the Wi-Fi security option. Configuring Home Wi-Fi network To start configuring your home network: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3. In the HOME Wi-Fi tab, click the SELECT HOME WI-FI button. A list with the wireless networks you connected to until now is displayed. 4.
Bitdefender Total Security Checking information about Wi-Fi networks To check information about the wireless networks you usually connect to: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3. Depending on the information you need, select one of the two tabs, HOME Wi-Fi or PUBLIC Wi-Fi. 4. Click View details next to the network you want to find more info about.
Bitdefender Total Security ● Type of sign in - here you can view if the selected network is protected using a password or not. It is highly recommended to connect only to networks that have set strong passwords. ● Authentication type - here you can view the authentication type used by the selected network. Keep the Notify option enabled to receive notifications every time your system connects to this network. 4.7.
Bitdefender Total Security Internet Explorer and Microsoft Edge cannot be detected by Bitdefender as web browsers, and therefore are excepted from this setting. ● Set application webcam access based on Bitdefender users' choice - if the majority of Bitdefender users consider a popular app as being harmless, then its access to the webcam will be automatically set on Allow. If a popular app is considered as dangerous by the many, then its access will be automatically set on Blocked.
Bitdefender Total Security The apps that will request access to your camera together with the time of last activity will appear in this window. You will be notified each time one of the allowed apps is blocked by the Bitdefender users. 4.8. Safe Files Ransomware is a malicious software that attacks vulnerable systems by locking them, and asks for money to let the user take back the control of his system.
Bitdefender Total Security Each time an app will try to access one of the protected file, a Bitdefender pop-up is displayed. You can allow or block the access. Note The Safe Files feature is not enabled by default. 4.8.2. Protect personal files from ransomware attacks If you want to settle personal files to a shelter: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Protected Folders. 3.
Bitdefender Total Security In the same window you can disable ransomware protection for specific apps by turning off the corresponding switch. If you want to add new apps to the list, click the Add a new application to the list link. 4.8.4. Protection at boot It is known that many malicious apps are set to run at system startup, a fact which can seriously damage a machine. Bitdefender Boot time protection scans all critical system areas before all files are being loaded, with zero impact on the system.
Bitdefender Total Security Turning on or off automatic restore Automatic Restore makes sure that your files are automatically restored in the event of ransomware encryption. To turn on or off automatic restore: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the RANSOMWARE REMEDIATION pane, click Settings. 3. Turn on or off the Automatic restore switch.
Bitdefender Total Security Click FINISH to end the restoring process. Files with the following extensions can be restored in case they get encrypted: .3g2; .3gp; .7z; .ai; .aif; .arj; .asp; .aspx; .avi; .bat; .bin; .bmp; .c; .cda; .cgi; .class; .com; .cpp; .cs; .css; .csv; .dat; .db; .dbf; .deb;.doc; .docx; .gif; .gz; .h264; .h; .flv; .htm; .html;.ico; .jar; .java; .jpeg; .jpg;.js; .jsp; .key; .m4v; .mdb; .mid; .midi; .mkv; .mp3; .mp4; .mov; .mpg; .mpeg; .ods; .odp;.odt; .ogg; .pdf; .pkg; .php; .pl; .png; .
Bitdefender Total Security Managing file vaults To manage your file vaults from Bitdefender: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Settings. The existing file vaults appear in this window. Creating file vaults To create a new vault: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Create New File Vault. 3. Specify the name and the location of the vault file.
Bitdefender Total Security Importing a file vault To import a file vault stored locally: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Import vault. 3. Search the location of your vault and select it (the .bvd file). 4. Click Open. Opening file vaults To access and work with the files stored in a vault, you must open the vault. When you open the vault, a virtual disk drive appears in My Computer.
Bitdefender Total Security 6. Add files or folders as you normally do in Windows (for example, you can use the copy-paste method). To add files to your vault faster, right-click the file or folder you want to copy to a vault, point to Bitdefender > Bitdefender File Vault and select Add to File Vault. ● If only one vault is open, the file or folder is copied directly to that vault. ● If several vaults are open, you will be prompted to choose the vault to copy the item to.
Bitdefender Total Security Remove files or folders as you normally do in Windows (for example, right-click a file you want to delete and select Delete). Changing vault password The password protects the content of a vault from unauthorized access. Only users who know the password can open the vault and access the documents and data stored inside it. The vault must be locked before you can change its password. To change the password of a vault: 1.
Bitdefender Total Security To keep your passwords or your personal data on a sheet of paper or in the computer can be dangerous because they can be accessed and used by people who want to steal and use that information. And to remember each password you have set for your online accounts or for your favorite websites is not an easy task.
Bitdefender Total Security ● Master Password - type a password for your Wallet. ● Retype Password - retype the password you set. ● Hint - type a hint to remember the password. 5. Click CONTINUE. 6. At this step you can choose to store your information in the cloud. If you select Yes, banking information will remain stored locally on your device. Choose the desired option, then click CONTINUE. 7. Select the web browser you want to import credentials from. 8. Click FINISH.
Bitdefender Total Security 5. Click Save. Note The Wallet needs to be opened in order for the Export option to be available. If the wallet you need to export is locked, click ACTIVATE WALLET, and then type in the password assigned when it was created in the first place. Synchronize your wallets in the cloud To turn the wallets synchronization in the cloud on or off: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click My Wallets. 3.
Bitdefender Total Security ● Wi-Fi Networks Adding/ editing the credentials ● To add a new password, choose the desired category from the top, click + Add item, insert the information in the corresponding fields and click the Save button. ● To edit an entry from the table, select it and click the Edit button. ● To remove an entry, select it, click the Delete button. Turning on or off the Password Manager protection To turn the Password Manager protection on or off: 1.
Bitdefender Total Security Important Be sure to remember your master password or keep a record of it in a safe place. If you forget the password, you will have to reinstall the program or contact Bitdefender for support. Improve your experience To select the browsers or the apps where you want to integrate Password Manager: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Settings. 3. Select the Plugins tab.
Bitdefender Total Security ● Ask me every time - you will be asked every time if you want to add your credentials to the Wallet. ● Do not save, I will update the information manually - the credentials can be added only manually into the Wallet. ● Autofill login credentials: ● Autofill login credentials every time - the credentials are inserted automatically into the browser.
Bitdefender Total Security ● Report issue - report any issue you encounter with the Bitdefender Password Manager. 4.12. VPN The VPN app may be installed from your Bitdefender product and used every time you want to add an extra layer of protection to your connection. The VPN serves as a tunnel between your device and the network you connect to securing your connection, encrypting the data using bank-grade encryption, and hiding your IP address wherever you are.
Bitdefender Total Security Opening VPN To access the main interface of Bitdefender VPN, use one of the following methods: ● From system tray 1. Right-click the icon in system tray, and then click Show. ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the VPN pane, click Open VPN. VPN interface The VPN interface displays the status of the app, connected or disconnected.
Bitdefender Total Security ● Upgrade to Premium - if you are using the free version, you can upgrade to the premium plan from here. ● Support - you are redirected to our Support Center platform from where you can read a helpful article on how to use Bitdefender VPN. ● About - information about the installed version is displayed.
Bitdefender Total Security Bitdefender Safepay™ is first of all a protected browser, a sealed environment that is designed to keep your online banking, e-shopping and any other type of online transaction private and secure. For the best privacy protection, Bitdefender Password Manager has been integrated into Bitdefender Safepay™ to secure your credentials whenever you want to access private online locations. For more information, refer to “Password Manager protection for your credentials” (p. 126).
Bitdefender Total Security 1. Click Start and go to All Programs. 2. Click Bitdefender. 3. Click Bitdefender Safepay™. ● In Windows 8 and Windows 8.1: Locate Bitdefender Safepay™ from the Windows Start screen (for example, you can start typing "Bitdefender Safepay™" directly in the Start screen) and then click the icon. ● In Windows 10: Type "Bitdefender Safepay™" in the search box from the taskbar and click its icon.
Bitdefender Total Security Note To switch between Bitdefender Safepay™ and Windows desktop, press the Alt+Tab keys, or click the Switch to Desktop option on the upper left side of the window.
Bitdefender Total Security Ask for confirmation before printing Enable this option if you want to give your confirmation before the printing process starts. Managing bookmarks If you disabled the automatic detection of some or all websites, or Bitdefender simply doesn't detect certain websites, you can add bookmarks to Bitdefender Safepay™ so that you can easily launch favorite websites in the future. Follow these steps to add a URL to Bitdefender Safepay™ bookmarks: 1.
Bitdefender Total Security 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Settings. 3. Turn on Use VPN with Safepay. 4.14. Data Protection Deleting files permanently When you delete a file, it can no longer be accessed through normal means. However, the file continues to be stored on the hard disk until it is overwritten when copying new files. The Bitdefender File Shredder helps you permanently delete data by physically removing it from your hard disk.
Bitdefender Total Security The results are displayed. Click FINISH to exit the wizard. 4.15. Parental Control The Parental Control feature allows you to control the access to the internet and to specific apps for each device the feature is installed on. Once you have configured Parental Control, you can easily find out what your child is doing on the devices he uses and where he has been in the last 24 hours.
Bitdefender Total Security Access your Bitdefender account: ● On any device with internet access: 1. Access Bitdefender Central. 2. Log in to your Bitdefender account using your email address and password. 3. Select the Parental Control panel. 4. In the My Children window that appears, you can manage and configure the Parental Control profiles for each device. ● From your Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2.
Bitdefender Total Security Based on children development standards, setting the child's date of birth automatically loads settings for searching the web considered appropriate for his age category. 4. If your child's device already has Bitdefender Total Security installed, select his device from the available list, and then select the account you want to monitor. Click SAVE. If your child uses an Android or iOS device and the Bitdefender Parental Control app is not installed, click ADD DEVICE.
Bitdefender Total Security Type the email address where we should send the installation download link of the Bitdefender app, and then click SEND INSTALLATION LINK. 5. After completing the installation process on the new device, select it from the list to apply the profile. 6. Select SAVE. Note Whenever you want to temporarily block your child's access to the assigned devices, you can set his profile on Pause.
Bitdefender Total Security 6. Log in to your existing Bitdefender account. If you do not have a Bitdefender account, you can choose to create a one by using the corresponding option. Alternatively, you can sign in with a Facebook, Google, or Microsoft account. 7. Tap TURN ON to be redirected to the screen from where you can turn on the Accessibility option for the app. Follow the onscreen instructions to properly set up the app. 8.
Bitdefender Total Security 6. You are asked to grand access to all requested permissions required for the app. Tap Allow. 7. Allow the access to the device's location so that Bitdefender can locate it. 8. Allow the app to send notifications. 9. Assign the device to your child profile. 10. The first time you install the Bitdefender Parental Control app on a device, you are required to install a MDM (Mobile Device Management) profile. Therefore, continue with these steps: a.
Bitdefender Total Security This way, you can always find out exactly what websites they have visited, what apps they have used or what activities have been blocked by the Parental Control. Depending on the settings you make, the reports may contain detailed information for each event, such as: ● The status of the event. ● The notification severity. ● The device name. ● The date and time when the event occurred. To monitor the internet traffic, the accessed apps or the online activity for your child: 1.
Bitdefender Total Security Editing a profile To edit an existing profile: 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click the icon on the desired profile card, and then select Edit. 4. After customizing the wanted settings, select SAVE. Removing a profile To remove an existing profile: 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click the icon on the desired profile card, and then select Remove. 4. Confirm your choice. 4.15.3.
Bitdefender Total Security ● Child Location - here you can set locations that are safe or not for your child. ● Screen Time - allows you to block the access to the devices you specified at your child's profile. Activity The Activity window gives you detailed information about your children's activities from the last 24 hours, inside and outside the home. To view activities from previous days click the calendar icon from the top left-corner of the window.
Bitdefender Total Security Select the card with the device on which you want to restrict app access. 2. Click Manage the apps used by.... A list with the installed apps is displayed. 3. Select Blocked next to the apps you want your child to stop using. You can stop monitoring the installed apps by turning off the Monitor apps option in the upper-right corner of the window. Websites The Websites window helps you block websites with inappropriate content.
Bitdefender Total Security To restrict a specific phone number of a contact, first you need to add to your child's profile the Android device he is using by following these steps: 1. Select the Parental Control panel in Bitdefender Central. 2. Click the Install Parental Control on a device link on the wanted card. 3. Select the Android device you want to assign, and then click SAVE. If the Android device you want to assign to your child's profile is not available in the list, follow these steps: a.
Bitdefender Total Security The accuracy of the location depends on how Bitdefender is able to determine it: ● If the GPS is enabled on the device, its location can be pinpointed to within a couple of meters as long it is in the range of GPS satellites (i.e. not inside a building). ● If the device is indoors, its location can be determined to within tens of meters if Wi-Fi is enabled and there are wireless networks available in its range.
Bitdefender Total Security Note The location tracker can be used for monitoring Android and iOS devices that have installed the Bitdefender Parental Control app. Screen Time In the Screen Time you are informed about the time spent on the assigned devices on the current day, how much time is left from the daily limit you set, and the status of the selected profile, active or paused.
Bitdefender Total Security 4.16. Device Anti-Theft Laptop theft is a major issue that affects individuals and organizations alike. Even more than losing the hardware itself, the data lost with it can cause significant damage, both financially and emotionally. Yet few people take the proper steps to secure their important personal, business and financial data in the case of theft or loss.
Bitdefender Total Security This action is available only for laptops that have front camera. Wipe Remove all data from your system. When you send the Wipe command, the laptop reboots and the data on all hard drive partitions is erased. Show IP Displays the last IP address for the selected device. Click SHOW IP to make it visible. Anti-Theft is activated after the installation and can be accessed exclusively through your Bitdefender account from any device connected to the internet, anywhere.
Bitdefender Total Security 4.17. USB Immunizer The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
Bitdefender Total Security 5. SYSTEM OPTIMIZATION 5.1. Utilities Bitdefender comes with a Utilities section that helps you maintain the integrity of your system. The maintenance tools offered are critical for the improvement of your system's responsiveness and the efficient management of the hard drive space. Bitdefender provides the following PC optimization tools: ● OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click of a button.
Bitdefender Total Security The number of found issues is displayed. Click the View details link to review them before proceeding with the cleaning process. Click OPTIMIZE to continue. b. Optimizing Wait for Bitdefender to finish optimizing your system. c. Issues This is where you can view the operation result. If you want comprehensive information on the optimization process, click the VIEW DETAILED REPORT button. 5.1.2.
Bitdefender Total Security ● Enable. Select this option when you want an app to start running at system startup. This option is enabled by default. ● Delay. Select this option to postpone a program from running at system startup. This means that the selected apps will start with a five-minute delay after user logins on system. The Delay functionality is predefined and cannot be configured by user. ● Disable. Select this option to disable a program from running at system startup. e.
Bitdefender Total Security You can see a list of the available disks. Beside Windows disks, external hard drives and USB devices are scanned and displayed in the list. Click ANALYZE DRIVE from the disk area you want to clean up. b. Analyzing drive The selected drive is analyzed. Wait for Bitdefender to finish searching for large files and folders. c. Issues This is where you can view the operation results.
Bitdefender Total Security update processes and maintenance tasks. With Bitdefender, you can now choose and apply your preferred profile, which makes system adjustments suited to increase the performance of specific installed apps. Bitdefender provides the following profiles: ● Work Profile ● Movie Profile ● Game Profile ● Public Wi-Fi Profile ● Battery Mode Profile If you decide to not use Profiles, a default profile called Standard is enabled and it brings no optimization to your system.
Bitdefender Total Security ● The Bitdefender Firewall is turned on and the following settings are applied to your wireless adapter: ● Stealth mode - ON ● Network type - Public ● The following settings from Online Threat Prevention are turned on: ● Encrypted web scan ● Protection against fraud ● Protection against phishing 5.2.1.
Bitdefender Total Security To manually add apps to the Work application list in Work Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Work Profile area. 4. In the Work profile settings window, click Applications list. 5. Click ADD. A new window appears. Browse to the app's executable file, select it and click OK to add it to the list. 5.2.2.
Bitdefender Total Security Manually adding video players to the Movie Profile list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player app, you can manually add the app to the Movie application list. To manually add video players to the Movie application list in Movie Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Movie Profile area. 4.
Bitdefender Total Security ● Adjust power plan settings for games 5. Click SAVE to save the changes and close the window. Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or app, you can manually add the app to the Game application list. To manually add games to the Game application list in Game Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Total Security 5.2.5. Battery Mode Profile Battery Mode profile is specially designed for laptop and tablet users. Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than the default one or the one you select. Configuring Battery Mode Profile To configure the Battery Mode profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Total Security Likewise, Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery. 5.2.6. Real-time optimization Bitdefender Real-time optimization is a plugin that improves your system performance silently, in the background, making sure that you are not interrupted while you are in a profile mode. Depending on the CPU load, the plugin monitors all processes, focusing on those that take up a higher load, to adjust them to your needs.
Bitdefender Total Security 6. TROUBLESHOOTING 6.1. Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 168) ● “Scan doesn't start” (p. 169) ● “I can no longer use an app” (p. 172) ● “What to do when Bitdefender blocks a safe website or online app” (p.
Bitdefender Total Security solution you may use before installing Bitdefender. For more information, refer to “How do I remove other security solutions?” (p. 71). ● The Minimum System Requirements for running Bitdefender are not met. If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple apps are running at the same time. For more information, refer to “Minimum system requirements” (p. 3). ● You have installed apps that you do not use.
Bitdefender Total Security ● In Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender Total Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2.
Bitdefender Total Security 1. Remove the other security solution. For more information, refer to “How do I remove other security solutions?” (p. 71). 2. Reinstall Bitdefender: ● In Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Find Bitdefender Total Security and select Uninstall. c. Click REINSTALL in the window that appears. d. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a.
Bitdefender Total Security Note By following this reinstall procedure, customized settings are saved and available in the new installed product. Other settings may be switched back to their default configuration. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 297). 6.1.3. I can no longer use an app This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.
Bitdefender Total Security 6.1.4. What to do when Bitdefender blocks a safe website or online app Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a safe website or online app as unsafe, which will cause Bitdefender HTTP traffic scanning to block them incorrectly.
Bitdefender Total Security 3. The apps that have requested to change files in your protected folders are listed. Click the Allow switch next to the app you are sure is safe. 6.1.6. I cannot connect to the internet You may notice that a program or a web browser can no longer connect to the internet or access network services after installing Bitdefender. In this case, the best solution is to configure Bitdefender to automatically allow connections to and from the respective software app: 1.
Bitdefender Total Security If you still cannot connect to the device, the issue may not be caused by Bitdefender. Check for other potential causes, such as the following: ● The firewall on the other computer may block file and printer sharing with your computer. ● If the Windows Firewall is used, it can be configured to allow file and printer sharing as follows: ● In Windows 7: 1. Click Start, go to Control Panel and select System and Security. 2.
Bitdefender Total Security ● Permissions are set for the shared printer to allow access to specific computer and users only. If you are sharing your printer, check the permissions set for the printer to see if the user on the other computer is allowed access to the printer. If you are trying to connect to a shared printer, check with the user on the other computer if you have permission to connect to the printer. ● The printer connected to your computer or to the other computer is not shared.
Bitdefender Total Security If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists, contact Bitdefender as described in section “Asking for help” (p. 297). ● If the internet connection improved after disabling the Bitdefender firewall: a. Click Protection on the navigation menu on the Bitdefender interface. b. In the FIREWALL pane, click Settings. c.
Bitdefender Total Security 6.1.10. Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: ● The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding. ● The Bitdefender window indicates that the Bitdefender services are not responding.
Bitdefender Total Security ● The antispam filter does not detect any spam message. Legitimate messages are marked as [spam] Legitimate messages are marked as [spam] simply because they look like spam to the Bitdefender antispam filter. You can normally solve this problem by adequately configuring the Antispam filter. Bitdefender automatically adds the receivers of your email messages to a Friends List. The email messages received from the contacts in the Friends list are considered to be legitimate.
Bitdefender Total Security You will always receive email messages from this address no matter what they contain. If you are using a different mail client, you can add contacts to the Friends list from the Bitdefender interface. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Friends. A configuration window appears. 3. Type the email address you always want to receive email messages from and then click ADD.
Bitdefender Total Security 1. If you are using one of the mail clients Bitdefender integrates into, indicate undetected spam messages. Note Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, refer to “Supported email clients and protocols” (p. 98). 2. Add spammers to the Spammers list. The email messages received from addresses in the Spammers list are automatically marked as [spam].
Bitdefender Total Security only when you have received several spam messages from the same email address. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Spammers. A configuration window appears. 3. Type the spammer's email address and then click the ADD. You can add as many email addresses as you want. 4. Click OK to save the changes and close the window.
Bitdefender Total Security A possible solution is to repair or reinstall the product. However, you may want to contact Bitdefender for support instead, as described in section “Asking for help” (p. 297). 6.1.12. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Password Manager and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is not installed in your browser.
Bitdefender Total Security Now check if the autofill feature in Wallet works for your online accounts. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 297). 6.1.13. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action. If this does not work, restart the system.
Bitdefender Total Security 6. Wait for the uninstall process to complete, and then reboot your system. 6.1.14. My system doesn't boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system.
Bitdefender Total Security e. Wait for the uninstall process to complete, and then reboot your system. f. Reboot your system in normal mode. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find Bitdefender Total Security and select Uninstall. d. Click Uninstall again to confirm your choice. e. Click REMOVE in the window that appears. f. Wait for the uninstall process to complete, and then reboot your system. g.
Bitdefender Total Security b. Click Uninstall a program or Programs and Features. c. Find the name of the program you want to remove and select Remove. d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find the name of the program you want to remove and select Uninstall. d. Wait for the uninstall process to complete, and then reboot your system.
Bitdefender Total Security ● “Bitdefender Rescue Mode (Rescue Environment in Windows 10)” (p. 188) ● “What to do when Bitdefender finds threats on your computer?” (p. 192) ● “How do I clean a threat in an archive?” (p. 193) ● “How do I clean a threat in an email archive? ” (p. 194) ● “What to do if I suspect a file as being dangerous?” (p. 195) ● “What are the password-protected files in the scan log?” (p. 195) ● “What are the skipped items in the scan log?” (p.
Bitdefender Total Security Downloading the Bitdefender Rescue Mode Image To be able to use Rescue Mode in Windows 7, Windows 8 and Windows 8.1, first you have to download its image file as follows: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Rescue Mode. 3. Click Yes in the confirmation window that appears to reboot your computer. Wait for the Bitdefender Rescue Mode Image file to be downloaded from the Bitdefender servers.
Bitdefender Total Security Boot your computer directly into Rescue Mode If Windows no longer starts, you can boot your computer directly into Bitdefender Rescue Mode by following the steps below: ● In Windows 7: 1. Press the F8 key until the Advanced Boot Options screen appears. 2. Use the arrow keys to select Bitdefender Rescue Mode, and then press Enter. Bitdefender Rescue Mode will load in a few moments. ● In Windows 8 and Windows 8.1: 1.
Bitdefender Total Security 1. Enter Rescue Mode, as described in “Starting your system in Rescue Mode in Windows 7, Windows 8 and Windows 8.1” (p. 189). 2. The Bitdefender logo will appear and the security solution engines will start to be copied. 3. A welcome window will then appear. Click Continue. 4. An update of the threat information database is started. 5. After the update is completed, the Bitdefender On-demand Antivirus Scanner window appears. 6.
Bitdefender Total Security 6.2.2. What to do when Bitdefender finds threats on your computer? You may find out there is a threat on your computer in one of these ways: ● You scanned your computer and Bitdefender found infected items on it. ● A threat alert informs you that Bitdefender blocked one or multiple threats on your computer. In such situations, update Bitdefender to make sure you have the latest threat information database and run a System Scan to analyze the system.
Bitdefender Total Security 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Reboot your system and enter in normal mode. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 297). 6.2.3. How do I clean a threat in an archive? An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files.
Bitdefender Total Security Note It's important to note that a threat stored in an archive is not an immediate threat to your system, since the threat has to be decompressed and executed to infect your system. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 297). 6.2.4. How do I clean a threat in an email archive? Bitdefender can also identify threats in email databases and email archives stored on disk.
Bitdefender Total Security If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 297). 6.2.5. What to do if I suspect a file as being dangerous? You may suspect a file from your system as being dangerous, even though your Bitdefender product did not detect it. To make sure your system is protected: 1. Run a System Scan with Bitdefender. To find out how to do this, refer to “How do I scan my system?” (p. 50). 2.
Bitdefender Total Security For increased performance, Bitdefender does not scan files that have not changed since the last scan. 6.2.8. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable.
Bitdefender Total Security ANTIVIRUS FOR MAC 197
Bitdefender Total Security 7. INSTALLATION AND REMOVAL This chapter includes the following topics: ● “System Requirements” (p. 198) ● “Installing Bitdefender Antivirus for Mac” (p. 198) ● “Removing Bitdefender Antivirus for Mac” (p. 203) 7.1. System Requirements You may install Bitdefender Antivirus for Mac only on Intel-based Macintosh computers with OS X Mavericks (10.9.5), OS X Yosemite (10.10.5), OS X El Capitan (10.11.6), macOS Sierra (10.12.5 or later), macOS High Sierra (10.13.
Bitdefender Total Security ● Protect other devices Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. ● On the device you want to install Bitdefender check the email account that you typed in, and then click the corresponding download button. 6.
Bitdefender Total Security Step 2 - Read the Subscription Agreement Read the Subscription Agreement Before continuing with the installation, you have to agree with the Subscription Agreement. Please take some time to read the Subscription Agreement as it contains the terms and conditions under which you may use Bitdefender Antivirus for Mac. Click Continue, and then click Agree.
Bitdefender Total Security Step 3 - Start Installation Start Installation Bitdefender Antivirus for Mac will be installed in Macintosh HD/Library/Bitdefender. The installation path cannot be changed. Click Install to start the installation.
Bitdefender Total Security Step 4 - Installing Bitdefender Antivirus for Mac Installing Bitdefender Antivirus for Mac Wait until the installation is completed, and then click Continue. Step 5 - Finish Finish Click Close to close the installer window. The installation process is now complete.
Bitdefender Total Security Important If you are installing Bitdefender Antivirus for Mac on macOS High Sierra 10.13.0 or a newer version, the System Extension Blocked notification appears. This notification informs you that the extensions signed by Bitdefender have been blocked and must be manually enabled. Click OK to continue. In the Bitdefender Antivirus for Mac window that appears, click the Security & Privacy link. Select the Bitdefender check box from the list, and then click OK. 7.3.
Bitdefender Total Security 2. Open the Bitdefender folder, and then double-click BitdefenderUninstaller. 3. Click Uninstall and wait for the process to complete. 4. Click Close to finish. Important If there is an error, you can contact Bitdefender Customer Care as described in “Asking for help” (p. 297).
Bitdefender Total Security 8. GETTING STARTED This chapter includes the following topics: ● “About Bitdefender Antivirus for Mac” (p. 205) ● “Opening Bitdefender Antivirus for Mac” (p. 205) ● “App Main Window” (p. 205) ● “App Dock Icon” (p. 207) 8.1.
Bitdefender Total Security you features recommendations. Moreover, you can run system scans, secure your web browsing experience, and log into your Bitdefender account. App Main Window To offer you an effective operation and increased protection while carrying out different activities, Bitdefender Autopilot will act as your personal security advisor.
Bitdefender Total Security ● Full Scan - performs a comprehensive check for threats of the entire system. All connected mounts will be scanned too. ● Custom Scan - helps you check specific files, folders or volumes for threats. For more information, refer to “Scanning Your Mac” (p. 209). Besides the scan buttons, additional options are available: ● Web Protection - filters all web traffic and blocks any malicious content to secure your web browsing experience.
Bitdefender Total Security 9. PROTECTING AGAINST MALICIOUS SOFTWARE This chapter includes the following topics: ● “Best Practices” (p. 208) ● “Scanning Your Mac” (p. 209) ● “Bitdefender Shield (real-time protection)” (p. 210) ● “Time Machine Protection” (p. 210) ● “Scan Wizard” (p. 211) ● “Fixing Issues” (p. 211) ● “Web Protection” (p. 213) ● “Updates” (p. 214) 9.1.
Bitdefender Total Security The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac window or Dock icon. No other configuration or action is required. However, if you want to, you can adjust the app settings and preferences to better suit your needs. For more information, refer to “Configuring Preferences” (p. 217). 9.2.
Bitdefender Total Security 9.3. Bitdefender Shield (real-time protection) Bitdefender provides real-time protection against a wide range of threats by scanning all installed apps, their updated versions, and new and modified files. To disable the real-time protection: 1. Open Bitdefender Antivirus for Mac. 2. Click Bitdefender Antivirus for Mac in the menu bar and choose Preferences. 3. Select the Protection tab, and then clear the Bitdefender Shield check box. Warning This is a critical security issue.
Bitdefender Total Security 9.5. Scan Wizard Whenever you initiate a scan, the Bitdefender Antivirus for Mac scan wizard will appear. Scanning in Progress Real-time information about detected and resolved threats is displayed during each Scan. Wait for Bitdefender Antivirus for Mac to finish scanning. Note The scanning process may take a while, depending on the complexity of the scan. 9.6.
Bitdefender Total Security ● The new threat information update was not been downloaded from our servers. ● Threats have been detected on your system and the product cannot automatically disinfect them. ● The real-time protection is disabled. To check and fix detected issues: 1. Open Bitdefender Antivirus for Mac. 2. If Bitdefender has no warnings, the status bar is green. When a security issue has been detected, the status bar changes its color into red. 3. Check the description for more information. 4.
Bitdefender Total Security 9.7. Web Protection Bitdefender Antivirus for Mac uses the TrafficLight extensions to completely secure your web browsing experience. The TrafficLight extensions intercept, process and filter all web traffic, blocking malicious content. The extensions work and integrate with the following web browsers: Mozilla Firefox, Google Chrome and Safari. Enabling TrafficLight extensions To enable the TrafficLight extensions, follow these steps: 1. Open Bitdefender Antivirus for Mac. 2.
Bitdefender Total Security ● Whitelist Websites can be excluded from being scanned by the Bitdefender engines. In the corresponding field, type the name of the website you want to add to the whitelist, and then click ADD. No warning will be displayed in case threats are present on the excluded pages. This is why only websites you fully trust should be added to this list.
Bitdefender Total Security An active internet connection is required to check for available updates and download them. To request an update manually: 1. Open Bitdefender Antivirus for Mac. 2. Click the Actions button in the menu bar. 3. Choose Update threat information database. Alternatively, you can request an update manually by pressing CMD + U. You can see the update progress and downloaded files. 9.8.2.
Bitdefender Total Security To access the About window: 1. Open Bitdefender Antivirus for Mac. 2. Click Bitdefender Antivirus for Mac in the menu bar and choose About Antivirus for Mac.
Bitdefender Total Security 10. CONFIGURING PREFERENCES This chapter includes the following topics: ● “Accessing Preferences” (p. 217) ● “Account Info” (p. 217) ● “Protection Preferences” (p. 218) ● “Scan Exceptions” (p. 220) ● “Safe Files” (p. 221) ● “History” (p. 222) ● “Quarantine” (p. 223) 10.1. Accessing Preferences To open the Bitdefender Antivirus for Mac Preferences window: 1. Open Bitdefender Antivirus for Mac. 2.
Bitdefender Total Security 10.3. Protection Preferences The protection preferences window allows you to configure the overall scanning approach. You can configure the actions taken on the infected and suspicious files detected and other general settings. Protection Preferences ● Bitdefender Shield. Bitdefender Shield provides real-time protection against a wide range of threats by scanning all installed apps, their updated versions, and new and modified files.
Bitdefender Total Security ● Action for suspect items. Files are detected as suspicious by the heuristic analysis. Suspicious files cannot be disinfected, because no disinfection routine is available. By default, suspicious files are moved to quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read. If you prefer, you can choose to ignore suspicious files. Detected files are only logged. ● Scan only new and changed files.
Bitdefender Total Security 10.3.1. Scan Exceptions If you want to, you can set Bitdefender Antivirus for Mac not to scan specific files, folders, or even an entire volume. For example, you might want to exclude from scanning: ● Files that are mistakenly identified as infected (known as false positives) ● Files that cause scanning errors ● Backup volumes Scan Exceptions The exceptions list contains the paths that have been excluded from scanning.
Bitdefender Total Security 10.4. Safe Files Ransomware is a malicious software that attacks vulnerable systems by locking them, and asks for money to let the user take back the control of his system. This malicious software acts intelligent by displaying false messages to panic the user, urging him to proceed with the asked payment. Using the latest technology, Bitdefender ensures system integrity by protecting critical system areas against ransomware attacks without impacting the system.
Bitdefender Total Security To avoid system slow down, we recommend you to add utmost 30 folders, or save multiple files in a single folder. By default, the folders Pictures, Documents, Desktop, and Downloads are protected against threat attacks. Note Custom folders can be protected only for current users. External drives, system and app files cannot be added to the protection environment. You will be informed each time an unknown app with an unusual behavior will try to modify the files you added.
Bitdefender Total Security History Whenever you want to delete the history log, click the Clear History button. The Copy button gives you the possibility to copy this information on clipboard. 10.6. Quarantine Bitdefender Antivirus for Mac allows isolating the infected or suspicious files in a secure area, named quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read.
Bitdefender Total Security The Quarantine section displays all the files currently isolated in the Quarantine folder. To delete a file from quarantine, select it and click Delete. If you want to restore a quarantined file to its original location, select it and click Restore.
Bitdefender Total Security 11. VPN This chapter includes the following topics: ● “About VPN” (p. 225) ● “Opening VPN” (p. 225) ● “VPN interface” (p. 226) ● “Subscriptions” (p. 245) 11.1. About VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Total Security 11.3. Interface The VPN interface displays the status of the app, connected or disconnected. The server location for users with the free version is automatically set by Bitdefender to the most appropriate server, while premium users have the possibility to change the server location they want to connect to by selecting it from the SELECT LOCATION list. For details about VPN subscriptions, refer to “Subscriptions” (p. 245).
Bitdefender Total Security While connected, the elapsed time is displayed on the lower part of the interface. To get access to more options, click the icon in the upper-right side: ● My Account - details about your Bitdefender account and VPN subscription are displayed. Click Switch Account if you want to sign in with another account.
Bitdefender Total Security Bitdefender VPN is a cross-platform product, available in the Bitdefender products compatible with Windows, macOS, Android, and iOS. Once you upgrade to the premium plan, you will be able to use your subscription on all products, provided that you login with the same Bitdefender account.
Bitdefender Total Security 12. BITDEFENDER CENTRAL This chapter includes the following topics: ● “About Bitdefender Central” (p. 229) ● “My Subscriptions” (p. 230) ● “My Devices” (p. 231) 12.1. About Bitdefender Central Bitdefender Central is the platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on.
Bitdefender Total Security 12.2. Accessing Bitdefender Central There are several ways to access Bitdefender Central. Depending on the task you want to perform, you can use any of the following possibilities: ● From the Bitdefender Antivirus for Mac main interface: 1. Click the Go to your account link at the lower right part of the screen. ● From your web browser: 1. Open a web browser on any device with internet access. 2. Go to: https://central.bitdefender.com. 3.
Bitdefender Total Security 3. Click the ACTIVATION CODE button, then type the code in the corresponding field. 4. Click ACTIVATE to continue. The subscription is now activated. To start installing the product on your devices, refer to “Installing Bitdefender Antivirus for Mac” (p. 198). 12.3.2. Buy subscription You can purchase a subscription directly from your Bitdefender account by following these steps: 1. Access Bitdefender Central. 2.
Bitdefender Total Security 5. Type in a new name in the Device name field, then click SAVE. You can create and assign an owner to each of your devices for better management: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3. Click the desired device card, and then the corner of the screen. icon in the upper-right 4. Select Profile. 5. Click Add owner, then fill in the corresponding fields.
Bitdefender Total Security check when the last scan was performed on the device and a report of the latest scan with the most important information is available. For more information about these two scan processes, refer to “Scanning Your Mac” (p. 209).
Bitdefender Total Security 13. FREQUENTLY ASKED QUESTIONS How can I try Bitdefender Antivirus for Mac before applying for a subscription? You are a new Bitdefender customer and would like to try our product before buying it. The trial period is 30 days and you can continue using the installed product only if you buy a Bitdefender subscription. To try Bitdefender Antivirus for Mac, you have to: 1. Create a Bitdefender account by following these steps: ● Go to: https://central.bitdefender.com.
Bitdefender Total Security I have an activation code. How do I add its validity to my subscription? If you have purchased an activation code from one of our resellers or you received it as a present, then you can add its availability to your Bitdefender subscription. To activate a subscription using an activation code, follow these steps: 1. Access Bitdefender Central. 2. Click the icon located in the upper-left corner of the window, and then select the My Subscriptions panel. 3.
Bitdefender Total Security Where can I see details about the product activity? Bitdefender keeps a log of all important actions, status changes and other critical messages related to its activity. To access this information, open the Bitdefender Antivirus for Mac Preferences window: 1. Open Bitdefender Antivirus for Mac. 2. Do any of the following: ● Click Bitdefender Antivirus for Mac in the menu bar and choose Preferences. ● Click the icon in the menu bar and choose Preferences.. ● Press Command-Comma(,).
Bitdefender Total Security 1. Open your Mozilla Firefox browser. 2. Go to Tools and select Add-ons. 3. Select Extensions on the left column. 4. Select the extension and click Remove. 5. Restart the browser for the removal process to complete. ● To remove the TrafficLight extensions from Google Chrome, follow these steps: 1. Open your Google Chrome browser. 2. At the top right, click More . 3. Go to More tools and select Extensions. 4. Click the Remove from Chrome... you want to remove.
Bitdefender Total Security Will Bitdefender VPN have a negative impact on the battery life of my device? Bitdefender VPN is designed to protect your personal data, hide your IP address while connected to unsecured wireless networks, and access restricted content in certain countries. To avoid an unnecessary battery consumption of your device, we recommend you to use the VPN only when you need it, and disconnect when offline.
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Bitdefender Total Security 14. WHAT IS BITDEFENDER MOBILE SECURITY FOR IOS Online activities such as paying bills, making holiday reservations, or buying goods and services are convenient and hassle-free. But as many activities evolved on the internet, these come with high risks and, if security details are ignored, personal data may be hacked.
Bitdefender Total Security 15. GETTING STARTED Device Requirements Bitdefender Mobile Security for iOS works on any device running iOS 10 and up and needs an active internet connection to be activated and to detect if any data leakage has occurred in your online accounts. Installing Bitdefender Mobile Security for iOS ● From Bitdefender Central ● On iOS 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account. 3. Tap the Devices.
Bitdefender Total Security Search for Bitdefender Mobile Security for iOS to locate and install the app. To finish the installation process, you have to agree with the Subscription Agreement. Please take some time to read the Subscription Agreement as it contains the terms and conditions under which you may use Bitdefender Mobile Security for iOS. Tap Continue to proceed to the next window.
Bitdefender Total Security Dashboard Tap the Bitdefender Mobile Security for iOS icon in your device's app drawer to open the application interface. The first time you access the app, you are prompted to allow Bitdefender to send you notifications. Tap Allow to stay informed each time Bitdefender has to communicate you something relevant to your app. To manage Bitdefender notifications, go to Settings > Notifications > Mobile Security.
Bitdefender Total Security 16. VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Total Security If you have a premium subscription and would like to connect to a server at your will, tap Server location in the VPN interface, and then select the location you want. For details about VPN subscriptions, refer to “Subscriptions” (p. 245). VPN 16.1. Subscriptions Bitdefender VPN offers for free a daily 200 MB traffic quota per device to secure your connection every time you need, and connects you automatically to the optimal server location.
Bitdefender Total Security The Bitdefender Premium VPN subscription is independent from the Bitdefender Mobile Security for iOS free subscription, meaning you will be able to use it for its entire availability. In case the Bitdefender Premium VPN subscription expires, your will be automatically reverted to the free plan. Bitdefender VPN is a cross-platform product, available in the Bitdefender products compatible with Windows, macOS, Android, and iOS.
Bitdefender Total Security 17. ACCOUNT PRIVACY Bitdefender Account Privacy detects if any data leakage has occurred in the accounts you use for making online payments, shopping, or signing in different apps or websites. The data that may be stored into an account can be passwords, credit card information, or bank account information, and, if not properly secured, identity theft or invasion to privacy may occur. The privacy status of an account is displayed right after validation.
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Bitdefender Total Security 18. ANTI-THEFT FEATURES Bitdefender can help you locate your device and prevent your personal data from getting into the wrong hands. All you need to do is activate Anti-Theft from the device and, when needed, access Bitdefender Central from any web browser, anywhere. Bitdefender Mobile Security for iOS offers the following Anti-Theft features: Remote Location View your device's current location on Maps.
Bitdefender Total Security 4. The first time you enable the Anti-Theft feature on your device, you are also required to install a MDM (Mobile Device Management) profile. Therefore, continue with these steps: a. Tap Allow to be redirected to the Settings area. b. Tap Install to install the MDM (Mobile Device Management) profile that Bitdefender needs to continue the activation process. If a PIN code has been set to protect your smartphone, you are required to use it. c.
Bitdefender Total Security Anti-Theft Using Anti-Theft features from Bitdefender Central (Web Control) To access the Anti-Theft features from your Bitdefender account: 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account. 3. Tap the Devices. icon in the upper-left corner of the screen, then select My 4. Tap the desired device card, and then the Anti-Theft tab. 5.
Bitdefender Total Security Lock - lock your device and set a PIN code for unlocking it. Wipe - delete all data from your device. Important After you wipe a device, all Anti-Theft features cease to function.
Bitdefender Total Security 19. BITDEFENDER ACCOUNT A Bitdefender account is mandatory to activate Bitdefender Mobile Security for iOS. Whenever you want to access to the product's online features and services, or remotely perform important tasks on devices Bitdefender is installed on, you can log in to your account from any computer or mobile device connected to the internet by going to https://central.bitdefender.com.
Bitdefender Total Security 4. Tap SIGN IN.
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Bitdefender Total Security 20. PROTECTION FEATURES Bitdefender Mobile Security protects your Android device with the following features: ● Malware Scanner ● Account Privacy ● Web Protection ● VPN ● Anti-Theft, including: ● Remote location ● Remote device lock ● Remote device wipe ● Remote device alerts ● App Lock ● Reports ● WearON You can use the product features for 14 days, free of charge. After the period expires, you need to purchase the full version to protect your mobile device.
Bitdefender Total Security 21. GETTING STARTED Device Requirements Bitdefender Mobile Security works on any device running Android 4.0.3 and up. An active internet connection is required for in-the-cloud threat scanning. Installing Bitdefender Mobile Security ● From Bitdefender Central ● On Android 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account. 3. Tap the Devices. icon in the upper-left corner of the screen, then select My 4.
Bitdefender Total Security Alternatively, scan the QR Code: QR Code Before going through the validation steps, you have to agree with the Subscription Agreement. Please take some time to read the Subscription Agreement as it contains the terms and conditions under which you may use Bitdefender Mobile Security. Tap CONTINUE to proceed to the next window.
Bitdefender Total Security Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in, or the personal information of your friends and contacts. Configure protection Once you successfully sign in to the app, the Configure protection window appears. To secure your device, we recommend you to go through these steps: ● Subscription status.
Bitdefender Total Security To offer you an effective operation and increased protection while carrying out different activities, Bitdefender Autopilot will act as your personal security advisor. Depending on the activity you perform, Bitdefender Autopilot will come up with contextual recommendations based on your device usage and needs. This will help you discovery and benefit from the advantages brought by the features included into the Bitdefender Mobile Security app.
Bitdefender Total Security WearON Communicates with your smartwatch to help you find your phone in case you misplace or forget where you left it. For more information, refer to “WearON” (p. 283).
Bitdefender Total Security 22. MALWARE SCANNER Bitdefender protects your device and data against malicious apps using on-install scanning and on-demand scanning. Note Make sure your mobile device is connected to the internet. If your device is not connected to the internet, the scan process will not start. ● On-install scanning Whenever you install an app, Bitdefender Mobile Security automatically scans it using in-the-cloud technology.
Bitdefender Total Security Malware Scan By default, Bitdefender Mobile Security will scan your device's internal storage, including any mounted SD card. This way, any dangerous apps that might be on the card can be detected before they can cause harm. To enable or disable the Scan Storage setting: 1. Open Bitdefender Mobile Security. 2. Tap the Menu button and select Malware Scanner from the list. 3. Tap the corresponding switch.
Bitdefender Total Security If any malicious apps are detected, information about them will be displayed and you can remove them by tapping the UNINSTALL button. The Malware Scanner card displays the state of your device. When your device is safe, the card is green. When the device requires a scan, or there is any action that requires your input, the card will turn red.
Bitdefender Total Security 23. ACCOUNT PRIVACY Bitdefender Account Privacy detects if any data leakage has occurred in the accounts you use for making online payments, shopping, or signing in different apps or websites. The data that may be stored into an account can be passwords, credit card information, or bank account information, and, if not properly secured, identity theft or invasion to privacy may occur. The privacy status of an account is displayed right after validation.
Bitdefender Total Security 1. Open Bitdefender Mobile Security. 2. Tap the Menu button and select Account Privacy from the list. 3. Tap the account you just secured. 4. In the Leaks area, swipe left on the leak you secured the account for. 5. Tap the icon. 6. The Mark as solved card appears. Tap CONFIRM to acknowledge that the account is secured. When all the detected leaks are marked as Solved, the account will no longer appear as leaked, at least until a new leakage is detected.
Bitdefender Total Security 24. WEB PROTECTION Web Protection checks using Bitdefender cloud services webpages you access with the default Android browser, Google Chrome, Firefox, Opera, Opera Mini and Dolphin. A complete list with the supported browsers is available in the Web Protection section. If an URL points to a known phishing or fraudulent website, or to malicious content such as spyware or viruses, the webpage is temporarily blocked and an alert is shown.
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Bitdefender Total Security 25. VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Total Security If you have a premium subscription and would like to connect to a server at your will, tap CHOOSE LOCATION in the VPN feature, and then select the location you want. For details about VPN subscriptions, refer to “Subscriptions” (p. 271). VPN Tap MORE DETAILS in the VPN card from the Dashboard to access the feature where you can: ● View how much traffic you have left from your daily quota or upgrade to the premium version - info available in the VPN free version.
Bitdefender Total Security VPN Settings Tap the button in the VPN feature menu, then select Settings for an advanced configuration of your VPN. In VPN Settings you can configure the following options: ● Quick access VPN notification - a notification will appear in the status bar of your device to allow you to quickly turn on VPN. ● Notification when connecting to an open Wi-Fi - each time you connect to an open Wi-Fi network, you are notified in the status bar of your device to use VPN.
Bitdefender Total Security 26. ANTI-THEFT FEATURES Bitdefender can help you locate your device and prevent your personal data from getting into the wrong hands. All you need to do is activate Anti-Theft from the device and, when needed, access Bitdefender Central from any web browser, anywhere. Even if you cannot access the internet, you can still protect your device and data by sending SMS commands from any mobile phone to your smartphone through regular text messages.
Bitdefender Total Security If you lose your device, you can let whoever finds it know how they can return it to you by displaying a message on the screen of the device. If you misplaced your device and there is a chance it is not far from you (for example, somewhere around the house or the office), what better way to find it than to make it play a loud sound? The sound will be played even if the device is in silent mode.
Bitdefender Total Security authentication, a fingerprint confirmation can be used instead of the configured PIN code. Note The same PIN code is used by App Lock to protect your installed apps. c. Activate Snap Photo Each time someone will try to access your installed apps while the Snap Photo option is turned on, Bitdefender will take a photo of him. For more details about this feature, refer to “Snap Photo” (p. 279). d.
Bitdefender Total Security To access the Anti-Theft features from your Bitdefender account: 1. Access Bitdefender Central. 2. Tap the Devices. icon in the upper-left corner of the screen, then select My 3. In the MY DEVICES window, select the desired device card. 4. Select the Anti-Theft tab. 5. In the bottom field of the window, tap the icon, and then the button corresponding to the feature you want to use: Locate - display your device's location on Google Maps.
Bitdefender Total Security ● CALLME - dial the phone number from which the command was sent with the speaker turned on. This way you can silently listen on whoever has your phone. ● HELP - send a message containing all available commands to the phone number from which the command was sent. ● SIM Change - the trusted number you set will receive an SMS with the new phone number as soon as your SIM is replaced with a new one. To set up the phone number of your friend, tap the Trusted number option.
Bitdefender Total Security 27. APP LOCK Installed apps such as emails, photos, or messages, can contain personal data that you would like to remain private by selectively restricting access to them. App Lock helps you block unwanted access to apps by setting a security PIN access code. The PIN code you set must be at least 4 digits long, but not more than 8, and is required every time you want to access the selected restricted apps.
Bitdefender Total Security Using the wrong PIN or fingerprint five times in a row, will activate a 30 seconds time-out session. This way, any attempt to break in the protected apps will be blocked. Note The same PIN code is used by Anti-Theft to help you locate your device. App Lock Lock mode From here you can choose when the App Lock feature should protect the apps installed on your device.
Bitdefender Total Security ● Lock every time - the PIN code or fingerprint you have set up, will have to be used each time you access the locked apps. ● Unlock until screen off - the access to your apps will be valid until the screen turns off. ● Allow a brief exit - you can exit and access again your unlocked apps within 30 seconds. ● Activate Smart Unlock - when enabled and connected to a network set as trusted, the other settings are unavailable.
Bitdefender Total Security 2. Tap the Menu button, and select App Lock from the list. 3. Tap the button in the App Lock feature menu, and then select Settings. 4. Enable the Snap photo when 3 incorrect unlock attempts are made switch. The photos snapped when the incorrect PIN is entered are displayed in the App Lock menu and can be viewed full-screen. Alternatively, they can be viewed in your Bitdefender account: 1. Go to: https://central.bitdefender.com. 2. Sign in to your account. 3. Tap the Devices.
Bitdefender Total Security Note This setting is available only if the Smart Unlock feature is enabled. Whenever you change your mind, disable the feature and the Wi-Fi networks you have set as trusted will be treated as untrusted.
Bitdefender Total Security 28. REPORTS The Reports feature keeps a detailed log of events concerning the scanning activity on your device. Whenever something relevant to the security of your device happens, a new message is added to the Reports. To access the Reports section: 1. Open Bitdefender Mobile Security. 2. Tap the Menu button and select Reports from the list.
Bitdefender Total Security 29. WEARON With Bitdefender WearON you can easily find your smartphone whether you left it at the office in a conference room or under a pillow on your couch. The device can be found even if the silent mode is activated. Keep this feature enabled to make sure that you always have your smartphone at hand. Note The feature works with Android 4.3 and Android Wear.
Bitdefender Total Security 30. SETTINGS The Settings area is where you can make a set of changes to the following options: ● Security PIN Code - you can change the PIN code you set to unlock apps or Anti-theft commands. ● Malware Scanner - you can decide whether the storage should be scanned. ● In-the-cloud detection - you can decide whether to send us reports that may help us improve the cloud detection.
Bitdefender Total Security 31. ABOUT To find information about the Bitdefender Mobile Security version you have installed, access the About area. In the same area you can contact us for support, access and read the Subscription Agreement and Privacy Policy, and view the Open-source licenses.
Bitdefender Total Security 32. BITDEFENDER CENTRAL Bitdefender Central is the web platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can log in to your Bitdefender account from any computer or mobile device connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Total Security 3. Log in to your account using your email address and password. ● From your Android or iOS device: Open the Bitdefender Central app you have installed. Note In this material you are provided with the options and instructions available on the web platform.
Bitdefender Total Security 6. Tap ADD to save the profile. 7. Select the desired owner from the Device owner list, then tap ASSIGN. For more remote actions and information regarding your Bitdefender product on a specific device, select the desired device card. Once you select a device card, the following tabs are available: ● Dashboard.
Bitdefender Total Security You can add a new device to a subscription or renew it by selecting a subscription card. Add a new device If your subscription covers more that one device, you can add a new device and install your Bitdefender Mobile Security on it, as described in “Installing Bitdefender Mobile Security” (p. 257). Renew subscription If there are less than 30 days from your subscription, and you opted out for automatically renewing, you can manually renew by following these steps: 1.
Bitdefender Total Security 33. FREQUENTLY ASKED QUESTIONS Why does Bitdefender Mobile Security require an internet connection? The app needs to communicate with Bitdefender servers to determine the security status of the apps it scans and of the webpages you are visiting, and also to receive commands from your Bitdefender account, when using the Anti-Theft features. What does Bitdefender Mobile Security need each permission for? ● Internet access -> used for cloud communication.
Bitdefender Total Security 4. Select Settings. 5. Retrieve the PIN code from the Application PIN field. How will Bitdefender Mobile Security impact my device’s performance and battery autonomy? We keep the impact very low. The app only runs when it is essential - after you install an app, when you browse the app interface or when you want a security check. Bitdefender Mobile Security does not run in the background when you call your buddies, type a message or play a game.
Bitdefender Total Security ● Submit online payments only with buyer protection. ● Use a VPN when connecting to the internet from public and unsecured wireless networks. ● Pay attention to the passwords you have assigned to your online accounts. They have to be strong including capital and lowercase letters, numbers and symbols (@, !, %, #, etc.). ● Make sure that the information you send is over secure connections. The online website extension has to be HTTPS://, and not HTTP://.
Bitdefender Total Security Yes, you can easily change the Bitdefender account linked to your device by following these steps: 1. Open Bitdefender Mobile Security. 2. Tap the Menu button and select My Account from the list. 3. Tap LOGOUT, and then confirm your choice. 4. Type the email address and the password of your account in the corresponding fields, and then tap SIGN IN.
Bitdefender Total Security How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security. This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary problem is preventing it from connecting to Google. Try one of the following solutions: ● Go to Android Settings > Applications > Manage Applications > Bitdefender Mobile Security and tap Clear data. Then try to sign in again.
Bitdefender Total Security Other languages will be added in future releases. To change the language of the Bitdefender Mobile Security interface, go to your device's Language & keyboard settings and set the device to the language you want to use.
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Bitdefender Total Security 34. ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Total Security iii. Click TRY TO REPRODUCE THIS ISSUE in case you are encountering a product issue. Reproduce the issue, and then click FINISH in the REPRODUCING THE ISSUE frame. iv. Click CONFIRM TICKET. b. Continue completing the submission form with the necessary data: i. Type your full name. ii. Type your email address. iii. Select the agreement check box. iv. Click CREATE DEBUG PACKAGE. Wait for a few moments while Bitdefender gathers product related information.
Bitdefender Total Security 35. ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: https://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: https://forum.bitdefender.com ● The HOTforSecurity computer security portal: https://www.hotforsecurity.com You can also use your favorite search engine to find out more information about computer security, the Bitdefender products and the company.
Bitdefender Total Security If your Bitdefender product does not operate well, if it cannot remove specific threats from your computer or if you have questions about the way it works, post your problem or question on the forum. Bitdefender support technicians monitor the forum for new posts to assist you. You may also get an answer or a solution from a more experienced Bitdefender user. Before posting your problem or question, search the forum for a similar or related topic.
Bitdefender Total Security 36. CONTACT INFORMATION Efficient communication is the key to a successful business. Since 2001 BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 36.1. Web addresses Sales department: sales@bitdefender.com Support Center: https://www.bitdefender.com/support/consumer.
Bitdefender Total Security U.S.A Bitdefender, LLC 6301 NW 5th Way, Suite 4300 Fort Lauderdale, Florida 33309 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: https://www.bitdefender.com/support/consumer.html Web: https://www.bitdefender.com UK and Ireland BITDEFENDER LTD C/O Howsons Winton House, Stoke Road, Stoke on Trent Staffordshire, United Kindon, ST4 2RW Email: info@bitdefender.co.uk Phone: (+44) 2036 080 456 Sales: sales@bitdefender.co.
Bitdefender Total Security Spain Bitdefender España, S.L.U. C/Bailén, 7, 3-D 08010 Barcelona Fax: +34 93 217 91 28 Phone: +34 902 19 07 65 Sales: comercial@bitdefender.es Technical support: https://www.bitdefender.es/support/consumer.html Website: https://www.bitdefender.es Romania BITDEFENDER SRL Orhideea Towers, 15A Orhideelor Street, Sector 6 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales email: sales@bitdefender.ro Technical support: https://www.bitdefender.ro/support/consumer.
Bitdefender Total Security Glossary Activation code Is a unique key that can be bought from retail and used to activate a specific product or service. An activation code enables the activation of a valid subscription for a certain period of time and number devices and can also be used to extend a subscription with the condition to be generated for the same product or service. ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them.
Bitdefender Total Security some of these apps collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement. Archive A disk, tape, or directory that contains files that have been backed up. A file that contains one or more files in a compressed format. Backdoor A hole in the security of a system deliberately left in place by designers or maintainers.
Bitdefender Total Security browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language. Cookie Within the internet industry, cookies are described as small files containing information about individual computers that can be analyzed and used by advertisers to track your online interests and tastes.
Bitdefender Total Security Events An action or occurrence detected by a program. Events can be user actions, such as clicking a mouse button or pressing a key, or system occurrences, such as running out of memory. False positive Occurs when a scanner identifies a file as infected when in fact it is not. Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
Bitdefender Total Security and runs it on the user's machine (the client). Applets differ from apps in that they are governed by a strict security protocol. For example, even though applets run on the client, they cannot read or write data onto the client's machine. Additionally, applets are further restricted so that they can only read and write data from the same domain that they are served from. Keylogger A keylogger is an app that logs anything you type. Keyloggers are not malicious in nature.
Bitdefender Total Security Packed programs A file in a compression format. Many operating systems and apps contain commands that enable you to pack a file so that it takes up less memory. For example, suppose you have a text file containing ten consecutive space characters. Normally, this would require ten bytes of storage. However, a program that packs files would replace the space characters by a special space-series character followed by the number of spaces being replaced.
Bitdefender Total Security personal computers have ports for connecting modems, printers, mice, and other peripheral devices. In TCP/IP and UDP networks, an endpoint to a logical connection. The port number identifies what type of port it is. For example, port 80 is used for HTTP traffic. Ransomware Ransomware is a malicious program that tries to make money from users by locking their vulnerable systems. CryptoLocker, CryptoWall, and TeslaWall, are only some variants that hunt personal systems of users.
Bitdefender Total Security Script Another term for macro or batch file, a script is a list of commands that can be executed without user interaction. Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited email. Spyware Any software that covertly gathers user information through the user's internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Total Security period of time. An expired subscription can be automatically renewed using the information provided by the user at the first purchase. System tray Introduced with Windows 95, the system tray is located in the Windows taskbar (usually at the bottom next to the clock) and contains miniature icons for easy access to system functions such as fax, printer, modem, volume, and more. Double click or right-click an icon to view and access the details and controls.
Bitdefender Total Security offering. But after the Trojans drag the horse inside their city walls, Greek soldiers sneak out of the horse's hollow belly and open the city gates, allowing their compatriots to pour in and capture Troy. Update A new version of a software or hardware product designed to replace an older version of the same product.
