USER'S GUIDE
Bitdefender Family Pack Bitdefender Family Pack User's Guide Publication date 07/12/2019 Copyright© 2019 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Family Pack Table of Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi 1. Purpose and Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi 2. How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Total Security for PC .....................................
Bitdefender Family Pack 2.5.2. Voice commands to interact with Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . 42 3. How to . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 3.1. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.1.1. How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . 3.1.2.
Bitdefender Family Pack 3.7.1. How do I test my security solution? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7.2. How do I remove Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7.3. How do I remove Bitdefender VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.7.4. How do I remove the Bitdefender Anti-tracker extension? . . . . . . . . . . . . . . . 3.7.5.
Bitdefender Family Pack 4.8.3. Configuring apps access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.8.4. Protection at boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.9. Ransomware Remediation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.9.1. Turning on or off Ransomware Remediation . . . . . . . . . . . . . . . . . . . . . . . . . 4.9.2.
Bitdefender Family Pack 5. System optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 5.1. Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1.1. Optimizing your system speed with a single click . . . . . . . . . . . . . . . . . . . . . 5.1.2. Optimizing your PC's boot time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1.3.
Bitdefender Family Pack 8.1. About Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2. Opening Bitdefender Antivirus for Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.3. App Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.4. App Dock Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.
Bitdefender Family Pack 12.6.1. Customize your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246 12.6.2. Remote actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 13. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 Mobile Security for iOS ............................................ 253 14. What is Bitdefender Mobile Security for iOS . . . . .
Bitdefender Family Pack 34.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 34.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 35. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 35.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Family Pack About This Guide 1. Purpose and Intended Audience Your Bitdefender Family Pack subscription covers up to 15 devices in a household, including PCs, Macs, iOS and Android smartphones and tablets that your family owns. You can manage your protected devices through your Bitdefender account, which needs to be associated with an active subscription.
Bitdefender Family Pack TOTAL SECURITY FOR PC 1
Bitdefender Family Pack 1. INSTALLATION 1.1. Preparing for installation Before you install Bitdefender Total Security, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Family Pack Before installation, make sure that your computer meets the minimum system requirements. Note To find out the Windows operating system your computer is running and hardware information: ● In Windows 7, right-click My Computer on the desktop, and then select Properties from the menu. ● In Windows 8, from the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen), and then right-click its icon. In Windows 8.1, locate This PC.
Bitdefender Family Pack ● Mozilla Thunderbird 14 and higher 1.3. Installing your Bitdefender product You can install Bitdefender from the installation disc, or using the web installer downloaded on your computer from Bitdefender Central. If your purchase covers more than one computer, repeat the installation process and activate your product with the same account on every computer. The account you need to use is the one which contains your Bitdefender active subscription. 1.3.1.
Bitdefender Family Pack d. On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. 4. Wait for the download to complete, and then run the installer. Validating the installation Bitdefender first checks your system to validate the installation. If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed.
Bitdefender Family Pack that these reports contain no confidential data, such as your name or IP address, and that they will not be used for commercial purposes. ● Select the language you want to install the product in. Click INSTALL to launch the installation process of your Bitdefender product. Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed.
Bitdefender Family Pack available on the disc will be installed and a newer version will be downloaded from the Bitdefender servers via product update. Validating the installation Bitdefender first checks your system to validate the installation. If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed.
Bitdefender Family Pack Click INSTALL to launch the installation process of your Bitdefender product. Step 2 - Installation in progress Wait for the installation to complete. Detailed information about the progress is displayed. Critical areas on your system are scanned for threats and the Bitdefender services are started. This step can take a couple of minutes. Click SKIP SCAN if you want to scan your system later on. For more information about running a system scan, refer to “Running a System Scan” (p.
Bitdefender Family Pack you have to access Google Play, search Bitdefender Central, and then tap the corresponding installation option. To install the Bitdefender Central app on iOS, you have to access App Store, search Bitdefender Central, and then tap the corresponding installation option. ● I already have a Bitdefender account 1. Click Sign In. 2. Type the email address in the corresponding field, and then click NEXT. 3. Type your password, and then click SIGN IN.
Bitdefender Family Pack Note Bitdefender does not get access to any confidential information such as the password of the account you use to sign in, or the personal information of your friends and contacts. Step 5 - Activate your product Note This step appears if you have selected to create a new Bitdefender account during the previous step, or if you signed in using an account with an expired subscription. An active internet connection is required to complete the activation of your product.
Bitdefender Family Pack 2. GETTING STARTED 2.1. The basics Once you have installed Bitdefender Total Security, your computer is protected against all kinds of threats (such as malware, spyware, ransomware, exploits, botnets and trojans) and internet threats (such as hackers, phishing and spam). The app uses the Photon technology to enhance the speed and performance of the threat scanning process.
Bitdefender Family Pack Files encrypted by ransomware can now be recovered without having to spend money for any requested ransom. For information on how to recover encrypted files, refer to “Ransomware Remediation” (p. 127). While you work, play games or watch movies, Bitdefender can offer you a continuous user experience by postponing maintenance tasks, eliminating interruptions and adjusting system visual effects. You can benefit from all these by activating and configuring “Profiles” (p. 173).
Bitdefender Family Pack icon. Alternatively, open the Desktop app, and then double-click the Bitdefender icon in the system tray. ● In Windows 10: Type "Bitdefender" in the search box from the taskbar, and then click its icon. Alternatively, double-click the Bitdefender icon in the system tray. For more information about the Bitdefender window and icon in the system tray, refer to “Bitdefender interface” (p. 17). 2.1.2.
Bitdefender Family Pack 2.1.3. Profiles Some computer activities, such as online games or video presentations, require increased system responsiveness, high performance and no interruptions. When your laptop is running on battery power, it is best that unnecessary operations, which consume additional power, be postponed until the laptop is connected back to A/C power.
Bitdefender Family Pack If you do not wish for the Profiles to be automatically activated, turn off the switch. To manually activate a profile, turn on the corresponding switch. Only one profile can be manually activated at once. For more information on Profiles, refer to “Profiles” (p. 173). 2.1.4. Password-protecting Bitdefender settings If you are not the only person with administrative rights using this computer, it is recommended that you protect your Bitdefender settings with a password.
Bitdefender Family Pack 2.1.5. Product reports Product reports contain information about how you use the Bitdefender product you have installed. This information is essential for improving the product and can help us offer you a better experience in the future. Note that these reports contain no confidential data, such as your name or IP address, and that they are not be used for commercial purposes.
Bitdefender Family Pack 2.2. Bitdefender interface Bitdefender Total Security meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To go through the Bitdefender interface, an introduction wizard containing details on how to interact with the product and how to configure it is displayed on the upper left side. Select the right angle bracket to continue being guided, or Skip tour to close the wizard.
Bitdefender Family Pack 3. Select the option Show icons and notifications for the Bitdefender agent icon. ● In Windows 10: 1. Right-click the taskbar and select Properties. 2. Click Customize in the Taskbar window. 3. Click the Select which icons appear on the taskbar link in the Notifications & actions window. 4. Enable the switch next to Bitdefender agent. If you double-click this icon, Bitdefender will open.
Bitdefender Family Pack 2.2.2. Navigation menu On the left side on the Bitdefender interface is the navigation menu, which enables you to quickly access the Bitdefender features and tools you need to handle your product. The tabs available in this area, are: ● Dashboard. From here, you can quickly fix security issues, view recommendations according to your system needs and usage patterns, perform quick actions and install Bitdefender on other devices. ● Protection.
Bitdefender Family Pack Everything is just a few clicks away. The window is organized in three main areas: Security status area This is where you can check your computer's security status. Autopilot This is where you can check the Autopilot recommendations to ensure proper functionality of the system. Quick actions This is where you can run different tasks to keep your system protected and running at optimal speed.
Bitdefender Family Pack To start using a suggested feature or make improvements into your product, click the corresponding button. Turning off Autopilot notifications To bring your attention to the Autopilot recommendations, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Autopilot notifications: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, turn off Recommendation notifications.
Bitdefender Family Pack ● File Vaults. Create vaults where to store your confidential and sensitive documents. ● Open OneClick Optimizer. Free disk space, fix registry errors, and protect your privacy by deleting files that may no longer be useful with a single click of a button. ● Open Startup Optimizer. Decrease your system boot time by excepting unnecessary apps from running at startup. ● Clean my device. Make room to new data by erasing unnecessary files.
Bitdefender Family Pack ● Privacy ● Utilities Protection In the Protection section you can configure your advanced security settings, manage friends and spammers, view and edit the network connection settings, set up the Safe Files and Online Threat Prevention features, check and fix potential system vulnerabilities and assess the security of the wireless networks you connect to. The features you can manage in the Protection section are: ANTIVIRUS Antivirus protection is the foundation of your security.
Bitdefender Family Pack ADVANCED THREAT DEFENSE Advanced Threat Defense actively protects your system against threats such as ransomware, spyware and trojans by analyzing the behavior of all installed apps. Suspicious processes are identified and, when necessary, blocked. For more information about how to keep your system protected from threats, refer to “Advanced Threat Defense” (p. 97).
Bitdefender Family Pack Privacy In the Privacy section you can open the Bitdefender VPN app, encrypt your private data, protect your online transactions, keep your webcam and browsing experience secure, and protect your children by viewing and restricting their online activity. The features you can manage in the Privacy section are: VPN VPN secures your online activity and hides your IP address each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.
Bitdefender Family Pack For more information about Bitdefender Safepay™, refer to “Safepay security for online transactions” (p. 145). PARENTAL CONTROL Bitdefender Parental Control allows you to monitor what your children are doing on their computer. In case of inappropriate content you can decide to restrict his access to the internet or to specific apps. Click Configure in the Parental Control pane to start configuring your children's devices and monitor their activity wherever you are.
Bitdefender Family Pack ● Remote Lock ● Remote Wipe ● Remote Alert For more information about how you can keep your system away from wrong hands, refer to “Device Anti-Theft” (p. 166). 2.2.5. Security Widget Security Widget is the quick and easy way to monitor and control Bitdefender Total Security. Adding this small and unintrusive widget to your desktop lets you see critical information and perform key tasks at all times: ● open the main window of Bitdefender. ● monitor scanning activity in real-time.
Bitdefender Family Pack Non-critical issues are affecting the security of your system. You should check and fix them when you have the time. Click the status icon to begin fixing the reported issues. Your system is protected. When an on-demand scan task is in progress, this animated icon is displayed. When issues are reported, click the status icon to launch the Fix Issues wizard.
Bitdefender Family Pack The Bitdefender Security Widget is disabled by default. 2.2.6. Change product language The Bitdefender interface is available in several languages and can be changed by following these steps: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. In the General window, click Change Language. 3. Select the desired language from the list, and then click SAVE. 4. Wait a few moments until the settings are applied. 2.3.
Bitdefender Family Pack ● Add new devices to your network and manage them wherever you are. ● Protect the network devices and their data against theft or loss with Anti-Theft. ● Configure Parental Control settings for your children's devices and monitor their activity wherever you are. 2.3.1. Accessing Bitdefender Central There are several ways to access Bitdefender Central: ● From the Bitdefender main interface: 1. Click My Account on the navigation menu on the Bitdefender interface. 2.
Bitdefender Family Pack Enabling 2-Factor Authentication By enabling 2-Factor Authentication, you will make your Bitdefender account much more secure. Your identity will be verified each time you will sign in from different devices, either to install one of the Bitdefender products, check the status of your subscription or run tasks remotely on your devices. To enable 2-Factor Authentication: 1. Access Bitdefender Central. 2. Click the icon in the upper right side of the screen. 3.
Bitdefender Family Pack Note that you have five minutes to check your email account and type in the generated code. If the time expires, you will have to generate a new code by following the same steps. c. Click ACTIVATE. d. You are provided with ten activation codes. You can either copy, download, or print the list and use it in case you lose your email address or will not be able to sign in. Each code can only be used once. e. Click DONE. In case you want to stop using 2-Factor Authentication: 1.
Bitdefender Family Pack 2.3.3. My Subscriptions The Bitdefender Central platform gives you the possibility to easily manage the subscriptions you have for all your devices. Check available subscriptions To check your available subscriptions: 1. Access Bitdefender Central. 2. Select the My Subscriptions panel. Here you have information about the availability of the subscriptions you own and the number of devices using each of them.
Bitdefender Family Pack On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. 4. Wait for the download to complete, and then run the installer. Renew subscription If you did not opt out for automatically renewing your Bitdefender subscription, you can manually renew it by following these steps: 1. Access Bitdefender Central. 2. Select the My Subscriptions panel. 3. Select the desired subscription card. 4.
Bitdefender Family Pack 2.3.4. My Devices The My Devices area in Bitdefender Central gives you the possibility to install, manage and take remote actions on your Bitdefender product on any device, provided that it is turned on and connected to the internet. The device cards display the device name, protection status and if there are security risks affecting the protection of your devices.
Bitdefender Family Pack 3. Click the desired device card, and then the corner of the screen. icon in the upper-right 4. Select Update. For more remote actions and information regarding your Bitdefender product on a specific device, click the desired device card. Once you click on a device card, the following tabs are available: ● Dashboard.
Bitdefender Family Pack ● Vulnerability. To check a device for any vulnerabilities such as missing Windows updates, outdated apps, or weak passwords click the SCAN button in the Vulnerability tab. Vulnerabilities cannot be fixed remotely. In case any vulnerability is found, you need to run a new scan on the device and then take the recommended actions. Click More details to access a detailed report about the found issues. For more details about this feature, refer to “Vulnerability” (p. 114). 2.3.5.
Bitdefender Family Pack 2.4. Keeping Bitdefender up-to-date New threats are found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest threat information database. If you are connected to the internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Family Pack To start an update, right-click the Bitdefender then select Update Now. icon in the system tray, and The Update feature will connect to the Bitdefender update server and it will check for updates. If an update is detected, you will be asked to confirm it or the update will be performed automatically, depending on the update settings. Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible.
Bitdefender Family Pack 2.4.4. Adjusting update settings The updates can be performed from the local network, over the internet, directly or through a proxy server. By default, Bitdefender will check for updates every hour, over the internet, and install the available updates without alerting you. The default update settings are suited for most users and you do not normally need to change them. To adjust the update settings: 1. Click Settings on the navigation menu on the Bitdefender interface. 2.
Bitdefender Family Pack customized settings are saved, and the uninstall and reinstall procedure is skipped. These updates require a system restart to initiate the installation of new files. When a product update is completed, a pop-up window will inform you to restart the system. If you miss this notification, you can either click RESTART NOW in the Notifications window where the most recent update is mentioned, or manually restart the system.
Bitdefender Family Pack Setting up Amazon Alexa voice commands for Bitdefender To set up the Bitdefender voice commands on Amazon Alexa: 1. Open the Amazon Alexa app. 2. Tap the Menu icon, and then go to Skills. 3. Search for Bitdefender. 4. Tap Bitdefender and then tap ENABLE. 5. You are prompted to sign in to your Bitdefender account. Type your username and your password, and then tap SIGN IN.
Bitdefender Family Pack ● On Google Home: OK, Google, talk with Bitdefender To launch the Bitdefender voice commands: ● On Amazon Alexa: Alexa, ask Bitdefender ● On Google Home: OK, Google, ask Bitdefender The questions and tasks you can initiate once the Bitdefender assistant is open, are: How is my activity today? What is my subscription status? Optimize my devices. (This command will launch OneClick Optimizer on the connected Windows-based devices). Run a quick scan on my [device type].
Bitdefender Family Pack 3. HOW TO 3.1. Installation 3.1.1. How do I install Bitdefender on a second computer? If the subscription you have purchased covers more than one computer, you can use your Bitdefender account to activate a second PC. To install Bitdefender on a second computer: 1. Click Install on another device on the lower-left corner of the Bitdefender interface. You are redirected to the Bitdefender account webpage. Make sure that you are signed in with your credentials. 2.
Bitdefender Family Pack 1. Click Start and go to All Programs. 2. Find Bitdefender Total Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. You need to restart the computer to complete the process. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3.
Bitdefender Family Pack Note Before running the kit, it is recommended to remove any security solution installed on your system. When you use more than one security solution on the same computer, the system becomes unstable. To install Bitdefender from Bitdefender Central: 1. Access Bitdefender Central. 2. Select the My Devices panel, and then click INSTALL PROTECTION. 3. Choose one of the two available options: ● Protect this device Select this option and save the installation file.
Bitdefender Family Pack 3.1.5. How do I use my Bitdefender subscription after a Windows upgrade? This situation appears when you upgrade your operating system and you want to continue using your Bitdefender subscription. If you are using a previous Bitdefender version you can upgrade, free of charge, to the latest Bitdefender, as follows: ● From a previous Bitdefender Antivirus version to the latest Bitdefender Antivirus available.
Bitdefender Family Pack 4. Click REINSTALL in the window that appears. 5. Wait for the uninstall process to complete, and then reboot your system. Open the interface of your new installed Bitdefender product to have access to its features. ● In Windows 10: 1. Click Start, then click Settings. 2. Click the System icon in the Settings area, then select Apps. 3. Find Bitdefender Total Security and select Uninstall. 4. Click Uninstall again to confirm your choice. 5. Click REINSTALL in the window that appears.
Bitdefender Family Pack Select this option, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. 2.
Bitdefender Family Pack https://www.bitdefender.com/Downloads/. The activation is possible only with a valid subscription. 3.2. Bitdefender Central 3.2.1. How do I sign in to Bitdefender account with another account? You have created a new Bitdefender account and you want to use it from now on. To successfully sign in with another Bitdefender account: 1. Click My Account on the navigation menu on the Bitdefender interface. 2.
Bitdefender Family Pack 3.2.3. I forgot the password I set for my Bitdefender account. How do I reset it? There are two possibilities to set a new password for your Bitdefender account: ● From the Bitdefender interface: 1. Click My Account on the navigation menu on the Bitdefender interface. 2. Click Switch Account on the upper right corner of the screen. A new window appears. 3. Click Forgot password?. 4. Check your email account, type the security code you have received, and then click NEXT.
Bitdefender Family Pack 2. Click the icon in the upper right side of the screen. 3. Click My Account in the slide menu. 4. Click Session Management in the slide menu. 5. In the Active sessions area, select the SIGN OUT option next to the device you want to finish the logon session. 3.3. Scanning with Bitdefender 3.3.1.
Bitdefender Family Pack 3.3.3. How do I schedule a scan? You can set your Bitdefender product to start scanning important system locations when you are not in the front of the computer. To schedule a scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Manage Scans. 3. Click next to the scan type that you want to schedule, System Scan or Quick Scan. Alternatively, you can create a scan type to suit your needs by clicking Create a new scan task. 4.
Bitdefender Family Pack ● Scan only applications. You can set Bitdefender to scan only accessed apps. ● Scan task priority. You can choose the impact a scan process should have on your system performance. ● Auto - The priority of the scan process will depend on the system activity. To make sure that the scan process will not affect the system activity, Bitdefender will decide whether the scan process should be run with high or low priority. ● High - The priority of the scan process will be high.
Bitdefender Family Pack Depending on the locations to be scanned, the scan may take a while. If threats will be found during the scanning process, you will be prompted to choose the actions to be taken on the detected files. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the available list. 3.3.5. How do I except a folder from being scanned? Bitdefender allows excepting specific files, folders or file extensions from scanning.
Bitdefender Family Pack a. Click Protection on the navigation menu on the Bitdefender interface. b. In the ANTIVIRUS pane, click Settings. c. In the Shield window, turn off Bitdefender Shield. A warning window appears. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled. You can disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently or until a system restart. 2. Display hidden objects in Windows.
Bitdefender Family Pack This is where you can find all threat scan events, including threats detected by on-access scanning, user-initiated scans and status changes for automatic scans. 3. In the notifications list, you can check what scans have been performed recently. Click a notification to view details about it. 4. To open a scan log, click View log. 3.4. Parental Control 3.4.1.
Bitdefender Family Pack an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. On the device you want to install Bitdefender, check the email account that you typed in, and then click the corresponding download button.
Bitdefender Family Pack 3.4.3. How do I prevent my child from using certain apps? Bitdefender Parental Control allows you to control the content accessed by your children while using devices. To block the access to an app: 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account using your email address and password. 3. Click Parental Control to access the dashboard. 4. Select a child profile from the My Children window. 5. Select the Applications tab. 6.
Bitdefender Family Pack 3. Click Parental Control to access the dashboard. 4. Select the profile of the child you want to set restrictions to. Make sure that selected profile has the in use Android device assigned. 5. Select the Phone Contacts tab. A list with cards is displayed. The cards represent the contacts from your child's phone. 6. Select the card with the phone number you want block. The icon that appears indicates that your child will not be reached by the selected phone number. 3.4.5.
Bitdefender Family Pack Whenever you want to set a restricted location as safe, or a safe location as restricted, click it, and then select the EDIT AREA button. Depending on the change you want to make, select the SAFE or the RESTRICTED option, and then click UPDATE AREA. 3.4.6.
Bitdefender Family Pack 2. Sign in to your Bitdefender account using your email address and password. 3. Click Parental Control to access the dashboard. 4. From the My Children window, select the profile of the child you want to set restrictions to. 5. Select the Screen Time tab. 6. Click Review time restrictions. 7. In the Set a limit for daily usage area, click Add a new daily limit. 8. Set the time and days when the restrictions should be applied, and then click SAVE to save the settings. 3.4.8.
Bitdefender Family Pack ● Meetings requests from strangers. A Bitdefender Parental Control Premium subscription covers an unlimited number of children’s Windows, macOS, Android and iOS-based devices. To upgrade to Bitdefender Parental Control Premium: 1. Access Bitdefender Central. 2. Select the Parental Control panel. 3. Click LEARN MORE in the upper banner that appears above your children profiles. 4. Click BUY PREMIUM.
Bitdefender Family Pack 3.5.2. What can I do if my device has been stolen? Mobile device theft, whether it is a smartphone, a tablet or a laptop is one of the main issues today affecting individuals and organizations throughout the world. Bitdefender Anti-Theft allows you to not only locate and lock the stolen device, but also wipe all data to ensure that it will not be used by the thief. To access the Anti-Theft features from your account: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3.
Bitdefender Family Pack To securely store your confidential or sensitive files or folders in Bitdefender file vaults: ● Create a file vault and set a strong password for it. To create a vault, right-click an empty area of the desktop or in a folder on your computer, point to Bitdefender > Bitdefender File Vault and select Create File Vault. A new window appears. Proceed as follows: 1. Click Browse, select the location of the vault and save the vault file under the desired name. 2.
Bitdefender Family Pack Only open vaults when you need to access them or manage their content. To lock a vault, right-click the corresponding virtual disk drive from My Computer, point to Bitdefender File Vault and select Lock. ● Make sure not to delete the .bvd vault file. Deleting the file also deletes the vault contents. For more information about operating with file vaults, refer to “File encryption” (p. 129). 3.5.4.
Bitdefender Family Pack To manually add apps to this list, click the Add a new application to list link. 3.5.6. How can I manually restore encrypted files when the restoration process fails? In case encrypted files cannot be automatically restored, you can manually restore them by following these steps: 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the latest ransomware behavior detected, and then click Encrypted Files. 3.
Bitdefender Family Pack ● “Optimize your system performance with a single click” (p. 68) ● “Scan your system periodically” (p. 68) Optimize your system performance with a single click The OneClick Optimizer option saves you valuable time when you want a quick way to improve your system performance by rapidly scanning, detecting and cleaning useless files. To start the OneClick Optimizer process: 1. Click Utilities on the navigation menu on the Bitdefender interface. 2. Click the OPTIMIZE MY DEVICE. 3.
Bitdefender Family Pack 1. Click Utilities on the navigation menu on the Bitdefender interface. 2. Click OPTIMIZE DEVICE BOOT. 3. Select the apps that you want to delay at system startup. For more information on how to optimize your PC's booting time, refer to “Optimizing your PC's boot time” (p. 171). 3.7. Useful Information 3.7.1. How do I test my security solution? To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test.
Bitdefender Family Pack 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender Total Security and select Uninstall. 3. Click REMOVE in the window that appears. 4. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2.
Bitdefender Family Pack ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Find Bitdefender VPN and select Uninstall. Wait for the uninstall process to complete. ● In Windows 10: 1. Click Start, then click Settings. 2. Click the System icon in the Settings area, then select Installed apps. 3.
Bitdefender Family Pack ● Mozilla Firefox 1. Click next to the search bar. 2. Select Add-ons, and then Extensions. A list with the installed extensions appears. 3. Click Remove in the Bitdefender Anti-tracker card. 3.7.5. How do I automatically shut down the computer after the scan is over? Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with threats.
Bitdefender Family Pack 4. Click NEXT, and then click SAVE. If no threats are found, the computer will shut down. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. For more information, refer to “Antivirus Scan Wizard” (p. 88). 3.7.6. How do I configure Bitdefender to use a proxy internet connection? If your computer connects to the internet through a proxy server, you must configure Bitdefender with the proxy settings.
Bitdefender Family Pack ● Address - type in the IP of the proxy server. ● Port - type in the port Bitdefender uses to connect to the proxy server. ● Username - type in a user name recognized by the proxy. ● Password - type in the valid password of the previously specified user. 6. Click OK to save the changes and close the window. Bitdefender will use the available proxy settings until it manages to connect to the internet. 3.7.7.
Bitdefender Family Pack 1. Click Start, go to Control Panel. In Windows 8 and Windows 8.1: From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Select Folder Options. 3. Go to View tab. 4. Select Show hidden files and folders. 5. Clear Hide extensions for known file types. 6. Clear Hide protected operating system files. 7. Click Apply, then click OK. In Windows 10: 1.
Bitdefender Family Pack 4. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Wait a few moments until the installed software list is displayed. 4. Find the name of the program you want to remove and select Uninstall. 5.
Bitdefender Family Pack 3. Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have internet access. 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system. ● In Windows 8, Windows 8.1 and Windows 10: 1. Launch System Configuration in Windows by simultaneously pressing the Windows + R keys on your keyboard. 2.
Bitdefender Family Pack 4. MANAGING YOUR SECURITY 4.1. Antivirus protection Bitdefender protects your computer from all kinds of threats (malware, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an email message when you receive one.
Bitdefender Family Pack 10)” (p. 201). This is a trusted environment, especially designed for threat removal, which enables you to boot your computer independent of Windows. When the computer runs in Rescue Mode (Rescue Environment in Windows 10), Windows threats are inactive, making it easy to remove them. 4.1.1. On-access scanning (real-time protection) Bitdefender provides real-time protection against a wide range of threats by scanning all accessed files and email messages.
Bitdefender Family Pack A paned window is displayed. 4. Scroll down on the window to configure the scan settings as needed. Information on the scan options You may find this information useful: ● Scan only applications. You can set Bitdefender to scan only accessed apps. ● Scan potentially unwanted applications. Select this option to scan for unwanted applications.
Bitdefender Family Pack ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk. This sector of the hard disk contains the necessary computer code to start the boot process. When a threat infects the boot sector, the drive may become inaccessible and you may not be able to start your system and access your data. ● Scan only new and modified files.
Bitdefender Family Pack from the infected file and reconstruct the original file. This operation is referred to as disinfection. Files that cannot be disinfected are moved to quarantine to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, refer to “Managing quarantined files” (p. 96). Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious.
Bitdefender Family Pack Restoring the default settings The default real-time protection settings ensure good protection against threats, with minor impact on system performance. To restore the default real-time protection settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. In the Shield window, click the Show advanced settings accordion menu. A paned window is displayed. 4.
Bitdefender Family Pack Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect threats running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular antivirus scan. To run a Quick Scan: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Quick Scan. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Family Pack 3. The first time you run a System Scan, you are introduced into the feature. Click OK, GOT IT to continue. 4. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Family Pack ● High - The priority of the scan process will be high. By choosing this option, you will allow other programs to run slower and decrease the time needed for the scan process to finish. ● Low - The priority of the scan process will be low. By choosing this option, you will allow other programs to run faster and increase the time needed for the scan process to finish. ● Post scan actions.
Bitdefender Family Pack ● Scan potentially unwanted applications. Select this option to scan for unwanted applications. A potentially unwanted application (PUA) or potentially unwanted program (PUP) is a software that usually comes bundled with freeware software and will display pop-ups or install a toolbar in the default browser. Some of them will change the homepage or the search engine, others will run several processes in the background slowing down the PC or will display numerous ads.
Bitdefender Family Pack ● Scan keyloggers. Select this option to scan your system for keylogger apps. Keyloggers record what you type on your keyboard and send reports over the internet to a malicious person (hacker). The hacker can find out sensitive information from the stolen data, such as bank account numbers and passwords, and use it to gain personal benefits.
Bitdefender Family Pack ● Skip all password-protected items without scanning them. Select this option if you do not want to be bothered about password-protected archives. Bitdefender will not be able to scan them, but a record will be kept in the scan log. Choose the desired option and click OK to continue scanning. Step 2 - Choose actions At the end of the scan, you will be prompted to choose the actions to be taken on the detected files, if any.
Bitdefender Family Pack Important For particular types of threats, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files. Files are detected as suspicious by the heuristic analysis. Suspicious files cannot be disinfected, because no disinfection routine is available. They will be moved to quarantine to prevent a potential infection.
Bitdefender Family Pack Important In most cases Bitdefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved automatically. If required, restart your system to complete the cleaning process. For more information and instructions on how to remove a threat manually, refer to “Removing threats from your system” (p. 200).
Bitdefender Family Pack You can configure automatic scan separately for each category of storage devices. Automatic scan of mapped network drives is off by default. How does it work? When it detects a removable storage device, Bitdefender starts scanning it for threats (provided automatic scan is enabled for that type of device). You will be notified through a pop-up window that a new device has been detected and it is being scanned. A Bitdefender scan icon will appear in the system tray.
Bitdefender Family Pack 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Drives and devices tab. The scanning options are pre-configured for the best detection results. If infected files are detected, Bitdefender will try to disinfect them (remove the malicious code) or to move them to quarantine. If both actions fail, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files.
Bitdefender Family Pack Note Exceptions will NOT apply for contextual scanning. Contextual scanning is a type of on-demand scanning: you right-click the file or folder you want to scan and select Scan with Bitdefender. Excepting files and folders from scanning To except specific files and folders from scanning: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4.
Bitdefender Family Pack 2. In the ANTIVIRUS pane, click Settings. 3. Select the Exceptions tab. 4. Click the List of extensions excepted from scanning accordion menu. In the window that appears, you can manage the file extensions excepted from scanning. 5. Add exceptions by following these steps: a. Click Add. b. Type the extensions that you want to be excepted from scanning, separating them with semicolons (;). Here is an example: txt;avi;jpg c.
Bitdefender Family Pack 4.1.6. Managing quarantined files Bitdefender isolates the threat-infected files it cannot disinfect and the suspicious files in a secure area named quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read. By default, quarantined files are automatically sent to Bitdefender Labs to be analyzed by the Bitdefender threat researchers. If a threat presence is confirmed, an information update is released to allow removing the threat.
Bitdefender Family Pack 4.2. Advanced Threat Defense Bitdefender Advanced Threat Defense is an innovative proactive detection technology which uses advanced heuristic methods to detect ransomware and other new potential threats in real time. Advanced Threat Defense continuously monitors the apps running on the computer, looking for threat-like actions. Each of these actions is scored and an overall score is computed for each process.
Bitdefender Family Pack 4.2.3. Adding processes to exceptions You can configure exception rules for trusted apps so that Advanced Threat Defense does not block them if they perform threat-like actions. To start adding processes to the Advanced Threat Defense exceptions list: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ADVANCED THREAT DEFENSE pane, click Settings. 3. In the Exceptions area, click Add applications to exceptions. 4.
Bitdefender Family Pack ● Mozilla Firefox ● Google Chrome ● Safari ● Bitdefender Safepay™ ● Opera To configure Online Threat Prevention settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ONLINE THREAT PREVENTION pane, click Settings. In the Web Protection window, click the switches to turn on or off: ● Web attack prevention blocks threats coming from the internet, including drive-by downloads.
Bitdefender Family Pack ● Phishing protection. In the Network threat prevention window, you have the Network threat prevention option. To keep your computer away from attacks made by complex malware (such as ransomware) through the exploitation of vulnerabilities, keep this option enabled. You can create a list of websites, domains, and IP addresses that will not be scanned by the Bitdefender anti-threat, antiphishing, and antifraud engines.
Bitdefender Family Pack wouldn't want your kids to see it, it can get you fired (for wasting too much time or from receiving porn in your office mail) and you can't stop people from sending it. The next best thing to that is, obviously, to stop receiving it. Unfortunately, Spam comes in a wide range of shapes and sizes, and there's a lot of it. Bitdefender Antispam employs remarkable technological innovations and industry standard antispam filters to weed out spam before it reaches the user's Inbox.
Bitdefender Family Pack Friends list / Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain. By using friends or spammers list, you can easily classify which people you want to receive email from (friends) no matter what the message contains, or which people you never want to hear from again (spammers). Note We recommend that you add your friends' names and email addresses to the Friends list.
Bitdefender Family Pack ● Microsoft Outlook 2007 / 2010 / 2013 / 2016 ● Mozilla Thunderbird 14 and higher 4.4.2. Turning on or off antispam protection Antispam protection is enabled by default. To turn on or off the Antispam feature: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, turn on or off the switch. 4.4.3. Using the antispam toolbar in your mail client window In the upper area of your mail client window you can see the Antispam toolbar.
Bitdefender Family Pack Add Spammer - adds the sender of the selected email to the Spammers list. You may need to click OK to acknowledge. The email messages received from addresses in the Spammers list are automatically marked as [spam]. Add Friend - adds the sender of the selected email to the Friends list. You may need to click OK to acknowledge. You will always receive email messages from this address no matter what they contain.
Bitdefender Family Pack 3. Select the undetected spam messages. 4. Click the Is Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). They are immediately marked as [spam] and moved to the junk mail folder. Configuring toolbar settings To configure the antispam toolbar settings for your email client, click Settings button on the toolbar, and then the Toolbar Settings tab.
Bitdefender Family Pack ● @domain.com and domain.com - all the received email messages from domain.com will reach your Inbox regardless of their content; ● domain - all the received email messages from domain (no matter the domain suffixes) will be tagged as SPAM; ● com - all the received email messages having the domain suffix com will be tagged as SPAM; It is recommended to avoid adding entire domains, but this may be useful in some situations.
Bitdefender Family Pack ● @domain.comand domain.com - all the received email messages from domain.com will reach your Inbox regardless of their content; ● domain - all the received email messages from domain (no matter the domain suffixes) will be tagged as SPAM; ● com - all the received email messages having the domain suffix com will be tagged as SPAM. It is recommended to avoid adding entire domains, but this may be useful in some situations.
Bitdefender Family Pack To configure the local antispam filters: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Settings. 3. Click the corresponding turn on or off switches. If you are using Microsoft Outlook or Thunderbird, you can configure the local antispam filters directly from your mail client.
Bitdefender Family Pack The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system. Under normal conditions, Bitdefender automatically creates a rule whenever an app tries to access the internet. You can also manually add or edit rules for apps. As a safety measure you will be notified each time a potentially malicious app is blocked from accessing the internet. Bitdefender automatically assigns a network type to every network connection it detects.
Bitdefender Family Pack the rules created for a specific app, simply click it, and then click the View application rules link. The Rules window opens. For each rule the following information is displayed: ● NETWORK - the process and the network adapter types (Home / Office, Public or All) to which the rule applies to. Rules are automatically created to filter network or internet access through any adapter. By default, the rules apply to any network.
Bitdefender Family Pack ● Permission. Select one of the available permissions: Permission Description Allow The specified app will be allowed network / internet access under the specified circumstances. Deny The specified app will be denied network / internet access under the specified circumstances. ● Network Type. Select the type of network the rule applies to. You can change the type by opening the Network Type drop-down menu and selecting one of the available types from the list.
Bitdefender Family Pack ● Direction. Select from the menu the traffic direction the rule applies to. Direction Description Outbound The rule applies only for the outgoing traffic. Inbound The rule applies only for the incoming traffic. Both The rule applies in both directions. In the Advanced window you can customize the following settings: ● Custom Local Address. Specify the local IP address and port the rule applies to. ● Custom Remote Address.
Bitdefender Family Pack 3. Select the Network Adapters tab. 4. Select the settings you want to apply when connecting to the following adapters: ● Wi-Fi ● Ethernet 4.5.4. Configuring advanced settings To configure advanced firewall settings: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the FIREWALL pane, click Settings. 3. Select the Settings tab. The following features can be configured: ● Port scan protection - detects and blocks attempts to find out which ports are open.
Bitdefender Family Pack ● Block - apps that don't have any Firewall rule defined will be automatically blocked. 4.6. Vulnerability An important step in protecting your computer against malicious actions and apps is to keep the operating system and the apps you regularly use up to date.
Bitdefender Family Pack ● Critical Windows updates A list of critical Windows updates that are not installed on your computer is displayed. A system restart may be required to allow Bitdefender finish the installation. Please note that it may take a while to install the updates. ● Application updates To see information about the app that needs to be updated, click its name from the list. If an app is not up to date, click DOWNLOAD NEW VERSION to download the latest version.
Bitdefender Family Pack To check and fix the detected issues: 1. Click Notifications on the navigation menu on the Bitdefender interface. 2. In the All tab, select the notification regarding the Vulnerability scan. 3. You can see detailed information regarding the detected system vulnerabilities. Depending on the issue, to fix a specific vulnerability proceed as follows: ● If Windows updates are available, click Install. ● If automatic Windows update is disabled, click Enable.
Bitdefender Family Pack Application updates Check if apps installed on your system are up-to-date. Outdated apps can be exploited by malicious software, making your PC vulnerable to outside attacks. User passwords Check whether the passwords of the Windows accounts and routers configured on the system are easy to guess or not. Setting passwords that are hard to guess (strong passwords) makes it very difficult for hackers to break into your system.
Bitdefender Family Pack Personal data means the passwords and usernames you use to get access to your online accounts, such as emails, bank accounts, social media accounts, but also the messages you send. Usually, public wireless networks are more likely to be unsafe since they do not require password at login, and if they do, the password could be made available to anybody who wants to connect. Moreover, they may be malicious or honeypot networks, representing a target for cyber criminals.
Bitdefender Family Pack To remove the wireless network you have set as a home network, click the REMOVE button. To add a new wireless network as home, click Select new home wi-fi. Configuring Office Wi-Fi network To start configuring your office network: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3. In the Office Wi-Fi tab, click SELECT OFFICE WI-FI. A list with the wireless networks you connected to until now is displayed.
Bitdefender Family Pack ● A button that opens Bitdefender Safepay™ is available. In this case, the Hotspot protection for unsecured networks is enabled by default. Checking information about Wi-Fi networks To check information about the wireless networks you usually connect to: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the VULNERABILITY pane, click Wi-Fi Security. 3.
Bitdefender Family Pack ● Password strength - here you can view how strong the password is. Note that the networks that have set weak passwords represent a target to cyber criminals. ● Type of sign in - here you can view if the selected network is protected using a password or not. It is highly recommended to connect only to networks that have set strong passwords. ● Authentication type - here you can view the authentication type used by the selected network. 4.7.
Bitdefender Family Pack Configuring Webcam Protection You can configure which rules should be applied when an app will try to gain access to your camera by following these steps: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the VIDEO & AUDIO PROTECTION pane, click Settings. 3. Select the Webcam tab. The following options are available: Application block rules ● Block all access to the webcam - no app will be allowed to gain access to your webcam.
Bitdefender Family Pack 3. The first time you access Webcam Protection, you are introduced into the feature. 4. Click the desired link: ● Select Windows Store apps to add to the permissions list - a list with the detected Windows Store apps is displayed. Turn on the switches next to the apps you want to add to the list. ● Start adding applications to the webcam access list - go to the .exe file you want to add to the list, and then click OK. To add additional apps, click Add a new application to the list.
Bitdefender Family Pack Configuring notifications for Microphone monitor To configure what notifications should appear when apps will try to gain access to your microphone, follow these steps: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the VIDEO & AUDIO PROTECTION pane, click Settings. 3. Select the Microphone tab.
Bitdefender Family Pack The apps that will request access to your microphone together with the time of last activity will appear in this window. To stop receiving notifications regarding the activity of an added app, click the icon. The icon turns to , meaning that no Bitdefender notification will be displayed when the selected app will try to access your microphone. 4.8.
Bitdefender Family Pack 2. In the SAFE FILES pane, turn on or off the switch. Each time an app will try to access one of the protected file, a Bitdefender pop-up is displayed. You can allow or block the access. Note The Safe Files feature is not enabled by default. 4.8.2. Protect personal files from ransomware attacks If you want to settle personal files to a shelter: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the SAFE FILES pane, click Protected Folders. 3.
Bitdefender Family Pack 3. The apps that have requested to change files in your protected folders are listed. Turn on the switch next to the app you are sure is safe. In the same window you can disable ransomware protection for specific apps by turning off the corresponding switch. If you want to add new apps to the list, click the Add a new application to the list link. 4.8.4.
Bitdefender Family Pack Note To ensure that your files are protected against ransomware, we recommend you to keep Ransomware Remediation enabled. 4.9.2. Turning on or off automatic restore Automatic Restore makes sure that your files are automatically restored in the event of ransomware encryption. To turn on or off automatic restore: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the RANSOMWARE REMEDIATION pane, click Settings. 3.
Bitdefender Family Pack 4. In case the entire or a part of the restoring process fails, you have to choose the location where the decrypted files should be saved. Click RESTORE LOCATION, and then choose a location on your PC. 5. A confirmation window appears. Click FINISH to end the restoring process. Files with the following extensions can be restored in case they get encrypted: .3g2; .3gp; .7z; .ai; .aif; .arj; .asp; .aspx; .avi; .bat; .bin; .bmp; .c; .cda; .cgi; .class; .com; .cpp; .cs; .css; .csv; .
Bitdefender Family Pack be accessed from a different operating system (such as Linux), the information stored on them cannot be read because it is encrypted. File vaults can be managed from the Bitdefender window or by using the Windows contextual menu and logical drive associated with the vault. 4.10.1. Managing file vaults To manage your file vaults from Bitdefender: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Settings.
Bitdefender Family Pack To create a new vault faster, right-click on your desktop or in a folder on your computer, point to Bitdefender > Bitdefender File Vault and select Create File Vault. Note It may be convenient to save all file vaults to the same location. This way, you can find them quicker. 4.10.3. Importing a file vault To import a file vault stored locally: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Import vault. 3.
Bitdefender Family Pack 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Settings. 3. Select the vault you want to add files to, and then click UNLOCK. 4. Type the required password, and then click OK. 5. Click OPEN to open your vault. 6. Add files or folders as you normally do in Windows (for example, you can use the copy-paste method).
Bitdefender Family Pack 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the FILE ENCRYPTION pane, click Settings. 3. Select the vault from which you want to remove files, and then click UNLOCK in case it is locked. 4. Click OPEN. Remove files or folders as you normally do in Windows (for example, right-click a file you want to delete and select Delete). 4.10.8. Changing vault password The password protects the content of a vault from unauthorized access.
Bitdefender Family Pack 4.11. Password Manager protection for your credentials We use our computers to shop online or pay our bills, to connect to social media platforms or sign in with instant messaging apps. But as everybody knows, it’s not always easy to remember the password! And if we are not careful while browsing online, our private information, such as our email address, our instant messaging ID or our credit card data can be compromised.
Bitdefender Family Pack 4.11.1. Create a new Wallet database Bitdefender Wallet is the place where you can store your personal data. For an easier browser experience, you need to create a Wallet database as follows: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click Create new Wallet. 3. Click Create new. 4. Type the required information in the corresponding fields. ● Wallet label - type a unique name for your Wallet database.
Bitdefender Family Pack 8. Select the programs you want the Wallet to import credentials from, and then the FINISH button. 4.11.3. Export the Wallet database To export your Wallet database: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the PASSWORD MANAGER pane, click My Wallets. 3. Click the icon on the desired wallet, and then select Export. 4. Search the location of your wallet database and select it (the .db file). 5. Click Save.
Bitdefender Family Pack 3. Select the desired Wallet database, and then click ACTIVATE WALLET. 4. Type the Master password, and then click OK. A new window appears. Select the desired category from the upper part of the window: ● Identity ● Websites ● Online banking ● Emails ● Apps ● Wi-Fi Networks Adding/ editing the credentials ● To add a new password, choose the desired category from the top, click + Add item, insert the information in the corresponding fields and click the Save button.
Bitdefender Family Pack ● Ask for my master password when I open my browsers and apps - you will be prompted to insert your master password when you access a browser or an app. ● Do not ask me for my master password - you will not be prompted to insert your master password when you access the computer, a browser or an app. ● Automatically lock Wallet when I leave my device unattended - you will be prompted to insert your master password when you return to your device after 15 minutes.
Bitdefender Family Pack 2. In the PASSWORD MANAGER pane, click Settings. 3. Select the Autofill settings tab. 4. Configure the following options: ● Configure how Password Manager secures your credentials: ● Save credentials automatically in Wallet - the login credentials and other identifiable information such as your personal and credit card details are automatically saved and updated into the Wallet. ● Ask me every time - you will be asked every time if you want to add your credentials to the Wallet.
Bitdefender Family Pack ● Fill Forms - opens a submenu containing the information you added for a specific category. From here you can add new data to your Wallet. ● Password Generator - enables you to generate random passwords you can use for new or existing accounts. Click Show advanced settings to customize the complexity of the password. ● Settings - opens the Password Manager settings window. ● Report issue - report any issue you encounter with the Bitdefender Password Manager. 4.12.
Bitdefender Family Pack 4.12.1. Anti-tracker interface When the Bitdefender Anti-tracker extension is activated, the icon appears next to the search bar in your web browser. Every time you visit a website, a counter can be noticed on the icon, referring to the detected and blocked trackers. To view more details about the blocked trackers, click the icon to open the interface.
Bitdefender Family Pack 4.12.3. Allowing a website to be tracked If you would like to be tracked while you visit a particular website, you can add its address to exceptions as follows: 1. Open your web browser. 2. Click the icon next to the search bar. 3. Click the icon in the upper-right corner. 4. If you are on the website you want to add to exceptions, click Add current website to the list. If you would like to add another website, type its address in the corresponding field, and then click . 4.13.
Bitdefender Family Pack 3. In the window with the description of the VPN app, read the Subscription agreement, and then click INSTALL BITDEFENDER VPN. Wait several moments until the files are downloaded and installed. If another VPN app is detected, we recommend you to uninstall it. Having installed multiple VPN solutions, you may encounter system slowdowns or other functionality problems. 4. Click OPEN BITDEFENDER VPN to finish the installation process. Note Bitdefender VPN requires .Net Framework 4.5.
Bitdefender Family Pack To get access to more options, access the Menu area by clicking the in the upper-left side. Here you have the following options: icon ● My Account – details about your Bitdefender account and VPN subscription are displayed. Click Switch Account if you want to sign in with another account.
Bitdefender Family Pack the premium plan, you will be able to use your subscription on all products, provided that you sign in with the same Bitdefender account. 4.14. Safepay security for online transactions The computer is quickly becoming the main tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier.
Bitdefender Family Pack 4.14.1. Using Bitdefender Safepay™ By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay™. To access the main interface of Bitdefender Safepay™, use one of the following methods: ● From the Bitdefender interface: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Open Safepay. ● From Windows: ● In Windows 7: 1.
Bitdefender Family Pack ● access Bitdefender Safepay™ settings by clicking Settings. and choosing ● protect your passwords with Password Manager by clicking . ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . ● increase or decrease the browser size by pressing simultaneously Ctrl and the +/- keys in the numeric keypad. ● view information about your Bitdefender product by clicking choosing About.
Bitdefender Family Pack To add a site to the list, provide its address in the corresponding field and click ADD DOMAIN. To remove a website from the list, select the X corresponding to the desired entry. Manage Plugins You can choose whether you wish to enable or disable specific plugins in Bitdefender Safepay™. Manage certificates You can import certificates from your system to a certificate store. Click IMPORT CERTIFICATES and follow the wizard to use the certificates in Bitdefender Safepay™.
Bitdefender Family Pack page to open with Bitdefender Safepay™ each time you access it. The URL is also added to the Domains list on the settings page. 4.14.4. Turning off Safepay notifications When a banking site is detected, the Bitdefender product is set up to notify you through a pop-up window. To turn off the Safepay notifications: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the Safepay pane, click Settings. 3. Turn off Safepay notifications. 4.14.5.
Bitdefender Family Pack 3. Click DELETE PERMANENTLY, and then confirm that you wish to continue with the process. Wait for Bitdefender to finish shredding the files. 4. The results are displayed. Click FINISH to exit the wizard. Alternatively, you can shred files from the Bitdefender interface, as follows: 1. Click Privacy on the navigation menu on the Bitdefender interface. 2. In the DATA PROTECTION pane, click File Shredder. 3. Follow the File Shredder wizard: a.
Bitdefender Family Pack ● Set time restrictions for the usage of the devices. ● View the average time spent by your children on a device. ● View a report with the apps used on the monitored device in the last 30 days. ● Set restricted areas. ● Find your child's Android device location. ● On iOS-based devices: ● Block incomming calls from the contacts list. ● Set restricted areas. ● Find your child's iOS device location.
Bitdefender Family Pack Note In this material you are provided with the options and instructions available on the web platform. 4.16.1. Accessing Parental Control - My Children Once you access the Parental Control section, the My Children window is available. Here you can start creating profiles for your children and later you can view and edit them. Once created, the profiles are displayed as profile cards, allowing you to quickly manage them and check their statuses at a glance.
Bitdefender Family Pack Note Make sure you are logged on to the computer with an administrator account. Only users with administrative rights on the system (system administrators) can access and configure Parental Control. 4.16.2. Create profiles for your children To start monitoring your children's online activities, you need to configure profiles and install the Bitdefender Parental Control app on the devices they use. To create a child profile: 1. Access Bitdefender Central. 2.
Bitdefender Family Pack Important On Windows and macOS-based devices that do not have a Bitdefender product installed, the Bitdefender Parental Control monitoring tracker will be installed so that you can monitor your children online activities. On Android and iOS-based devices, the Bitdefender Parental Control app will be downloaded and installed. To assign other devices, click the icon from the child's profile, and then choose Devices. Follow the instructions from step 6 provided in this chapter.
Bitdefender Family Pack 7. Tap TURN ON to be redirected to the screen from where you can turn on the Accessibility option for the app. Follow the onscreen instructions to properly set up the app. 8. Tap ALLOW to be redirected to the screen from where you can turn on the Enable Usage Access option for the app. Follow the onscreen instructions to properly set up the app. 9. Tap ACTIVATE to be redirected to the screen from where you can activate the Activate device administrator rights option for the app.
Bitdefender Family Pack Monitoring your children's online activities Bitdefender Parental Control helps you keep track of what your children are doing online. This way, you can always find out exactly in what activities they were involved while spending time on the assigned devices. Depending on the settings you make, Bitdefender provides you with reports that may contain detailed information for each event, such as: ● The status of the event. ● The notification severity. ● The device name.
Bitdefender Family Pack 6. Adjust the frequency by selecting: weekly or monthly, and then click SAVE. You can also choose to receive notifications in your Bitdefender account in the following situations: ● Every time your children are trying to access blocked apps (on Windows, macOS and Android). ● Every time your children receive calls from blocked/unknown phone numbers (on iOS). ● Every time your children leave the safe areas or enter restricted areas. ● Every time your children check in as Safe.
Bitdefender Family Pack Click a tab to configure the corresponding Parental Control feature for the device: ● Activity - here you can view all the activities, interests, locations, and interactions with friends, from the current day. ● Applications - here your can block the access to certain apps, such as games, messaging software, movies, etc. ● Websites - here you can filter web navigation.
Bitdefender Family Pack ● Interests - here you can view info about the categories of websites that your children have visited. Click the Review inappropriate content link to allow or deny access to specific interests. ● Social Interactions - here you can view the contacts that your children communicated with. Click the Manage Contacts link to select the contacts that your children should stay in touch with or not. ● Applications - here you can see the apps your children have used.
Bitdefender Family Pack games, media and messaging software, as well as other categories of negative content can be blocked this way. The feature can be enabled or disabled by using the corresponding switch. Depending on the age you set for your children, the Interests list comes by default with a selection of categories enabled. To allow or deny the access to a specific category, click it. The icon that appears indicates that your child will not be able to access content related to a specific category.
Bitdefender Family Pack list, click Install on a new device, and then click SEND DOWNLOAD LINK. Type an email address in the corresponding field, and click SEND EMAIL. Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. On the device you want to install Bitdefender, check the email account that you typed in, and then click the corresponding download button. 5.
Bitdefender Family Pack Configuring location & Safe Check-in To be sure that your child goes to certain locations, you can make a list of safe and unsafe places. Each time he is entering alone in a predefined area, a notification will appear in the Parental Control app asking to confirm that he is safe. By tapping I'VE ARRIVED SAFELY you are informed through a notification in your Bitdefender account that the final destination has been reached.
Bitdefender Family Pack ● Mean text messages. ● Disclosure of personal information (home address, passwords, credit card numbers, social security numbers, etc.). ● Meetings requests from strangers. In paticular, Bitdefender Parental Control Premium analyses: ● Text messages sent only in English on WhatsApp (Android, Windows and macOS), Facebook Messenger (Windows and Mac) and Instagram (Android).
Bitdefender Family Pack c. Click Reports Settings. d. Enable the corresponding switch. Once configured, information is automatically gathered from Windows, macOS and iOS-based devices. To allow Bitdefender to gather information from Facebook Messenger and Instagram apps from Android-based devices, you have to enable some settings, as follows: ● Facebook Messenger app: 1. Tap the profile picture 2. Tap Photos & Media. 3. Enable Save Photos and Save on Capture. ● Instagram app: 1. Tap the profile picture. 2.
Bitdefender Family Pack To edit a restriction you set, go to the Screen Time window, point the restriction you want to edit, and the click the icon that appears. To delete a restriction, go to the Screen Time window, point the restriction you want to edit, and then click the icon that appears. Daily Limit The daily limit usage can be applied to Windows, macOS and Android-based devices.
Bitdefender Family Pack expires, but the one for Bitdefender Total Security is still active, you will still have access to the product features except from the cyberbullying and online predators monitoring, which are included in the Social feature. Once you upgrade to the premium plan, you will be able to use your subscription on all devices your children detain, provided that you sign in with the same Bitdefender account.
Bitdefender Family Pack Alert Send a remote alert on the device. The feature is only available on mobile devices. Lock Lock your laptop and set a 4 digit PIN for unlocking it. When you send the Lock command, the system reboots and logging back into Windows is only possible after entering the PIN you have set. If you want Bitdefender to take photos of the one who tries to get access to your laptop, check the corresponding check box.
Bitdefender Family Pack 1. Open a web browser and go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account using your email address and password. 3. Select the My Devices panel. 4. Click the desired device card, then select Anti-Theft. 5. Select the feature you want to use: Show IP - display the last IP address of your device. Locate - display your device's location on Google Maps. Alert - send an alert on the device. Lock - lock your laptop and set a PIN code for unlocking it.
Bitdefender Family Pack 3. In the contextual menu, point to Bitdefender and select Immunize this drive. Note If the drive has already been immunized, the message The USB device is protected against autorun-based threat will appear instead of the Immunize option. To prevent your computer from launching threats from unimmunized USB devices, disable the media autorun feature. For more information, refer to “Using automatic vulnerability monitoring” (p. 115).
Bitdefender Family Pack 5. SYSTEM OPTIMIZATION 5.1. Utilities Bitdefender comes with a Utilities section that helps you maintain the integrity of your system. The maintenance tools offered are critical for the improvement of your system's responsiveness and the efficient management of the hard drive space. Bitdefender provides the following PC optimization tools: ● OneClick Optimizer analyzes and improves your system speed by running multiple tasks with a single click of a button.
Bitdefender Family Pack The number of found issues is displayed. Click the View details link to review them before proceeding with the cleaning process. Click OPTIMIZE to continue. b. Optimizing Wait for Bitdefender to finish optimizing your system. c. Issues This is where you can view the operation result. If you want comprehensive information on the optimization process, click the VIEW DETAILED REPORT button. 5.1.2.
Bitdefender Family Pack ● Enable. Select this option when you want an app to start running at system startup. This option is enabled by default. ● Delay. Select this option to postpone a program from running at system startup. This means that the selected apps will start with a five-minute delay after user logins on system. The Delay functionality is predefined and cannot be configured by user. ● Disable. Select this option to disable a program from running at system startup. e.
Bitdefender Family Pack You can see a list of the available disks. Beside Windows disks, external hard drives and USB devices are scanned and displayed in the list. Click ANALYZE DRIVE from the disk area you want to clean up. b. Analyzing drive The selected drive is analyzed. Wait for Bitdefender to finish searching for large files and folders. c. Issues This is where you can view the operation results.
Bitdefender Family Pack update processes and maintenance tasks. With Bitdefender, you can now choose and apply your preferred profile, which makes system adjustments suited to increase the performance of specific installed apps. Bitdefender provides the following profiles: ● Work Profile ● Movie Profile ● Game Profile ● Public Wi-Fi Profile ● Battery Mode Profile If you decide to not use Profiles, a default profile called Standard is enabled and it brings no optimization to your system.
Bitdefender Family Pack ● Advanced Threat Defense is turned on ● The Bitdefender Firewall is turned on and the following settings are applied to your wireless adapter: ● Stealth mode - ON ● Network type - Public ● The following settings from Online Threat Prevention are turned on: ● Encrypted web scan ● Protection against fraud ● Protection against phishing 5.2.1.
Bitdefender Family Pack Manually adding apps to the Work Profile list If Bitdefender does not automatically enter Work Profile when you launch a certain work app, you can manually add the app to the Work application list. To manually add apps to the Work application list in Work Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Work Profile area. 4. In the Work profile settings window, click Applications list.
Bitdefender Family Pack Manually adding video players to the Movie Profile list If Bitdefender does not automatically enter Movie Profile when you launch a certain video player app, you can manually add the app to the Movie application list. To manually add video players to the Movie application list in Movie Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3. Click the CONFIGURE button from the Movie Profile area. 4.
Bitdefender Family Pack ● Adjust power plan settings for games 5. Click SAVE to save the changes and close the window. Manually adding games to the Game list If Bitdefender does not automatically enter Game Profile when you launch a certain game or app, you can manually add the app to the Game application list. To manually add games to the Game application list in Game Profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Family Pack 5.2.5. Battery Mode Profile Battery Mode profile is specially designed for laptop and tablet users. Its purpose is to minimize both system and Bitdefender impact on power consumption when the battery charge level is lower than the default one or the one you select. Configuring Battery Mode Profile To configure the Battery Mode profile: 1. Click Settings on the navigation menu on the Bitdefender interface. 2. Select the Profiles tab. 3.
Bitdefender Family Pack Likewise, Bitdefender automatically exits Battery Mode when it detects the laptop is no longer running on battery. 5.2.6. Real-time optimization Bitdefender Real-time optimization is a plugin that improves your system performance silently, in the background, making sure that you are not interrupted while you are in a profile mode. Depending on the CPU load, the plugin monitors all processes, focusing on those that take up a higher load, to adjust them to your needs.
Bitdefender Family Pack 6. TROUBLESHOOTING 6.1. Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 181) ● “Scan doesn't start” (p. 182) ● “I can no longer use an app” (p.
Bitdefender Family Pack solution you may use before installing Bitdefender. For more information, refer to “How do I remove other security solutions?” (p. 75). ● The Minimum System Requirements for running Bitdefender are not met. If your machine does not meet the Minimum System Requirements, the computer will become sluggish, especially when multiple apps are running at the same time. For more information, refer to “Minimum system requirements” (p. 3). ● You have installed apps that you do not use.
Bitdefender Family Pack ● In Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Find Bitdefender Total Security and select Uninstall. 3. Click REINSTALL in the window that appears. 4. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen), and then click its icon. 2.
Bitdefender Family Pack 1. Remove the other security solution. For more information, refer to “How do I remove other security solutions?” (p. 75). 2. Reinstall Bitdefender: ● In Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Find Bitdefender Total Security and select Uninstall. c. Click REINSTALL in the window that appears. d. Wait for the reinstall process to complete, and then reboot your system. ● In Windows 8 and Windows 8.1: a.
Bitdefender Family Pack Note By following this reinstall procedure, customized settings are saved and available in the new installed product. Other settings may be switched back to their default configuration. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 317). 6.1.3. I can no longer use an app This issue occurs when you are trying to use a program which was working normally before installing Bitdefender.
Bitdefender Family Pack 6.1.4. What to do when Bitdefender blocks a website, a domain, an IP address, or an online app that are safe Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a website, a domain, an IP address, or online app that are safe as unsafe, which will cause Bitdefender HTTP traffic scanning to block them incorrectly.
Bitdefender Family Pack 2. In the SAFE FILES pane, click Application Access. 3. The apps that have requested to change files in your protected folders are listed. Click the Allow switch next to the app you are sure is safe. 6.1.6. I cannot connect to the internet You may notice that a program or a web browser can no longer connect to the internet or access network services after installing Bitdefender.
Bitdefender Family Pack 6. In the Custom Remote Address box, type the IP address of the computer or printer you want to have unrestricted access to. If you still cannot connect to the device, the issue may not be caused by Bitdefender. Check for other potential causes, such as the following: ● The firewall on the other computer may block file and printer sharing with your computer. ● If the Windows Firewall is used, it can be configured to allow file and printer sharing as follows: ● In Windows 7: 1.
Bitdefender Family Pack ● You may need to log on to a Windows administrator account to access the shared printer. ● Permissions are set for the shared printer to allow access to specific computer and users only. If you are sharing your printer, check the permissions set for the printer to see if the user on the other computer is allowed access to the printer. If you are trying to connect to a shared printer, check with the user on the other computer if you have permission to connect to the printer.
Bitdefender Family Pack If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists, contact Bitdefender as described in section “Asking for help” (p. 317). ● If the internet connection improved after disabling the Bitdefender firewall: a. Click Protection on the navigation menu on the Bitdefender interface. b. In the FIREWALL pane, click Settings. c.
Bitdefender Family Pack 6.1.10. Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: ● The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding. ● The Bitdefender window indicates that the Bitdefender services are not responding.
Bitdefender Family Pack ● The antispam filter does not detect any spam message. Legitimate messages are marked as [spam] Legitimate messages are marked as [spam] simply because they look like spam to the Bitdefender antispam filter. You can normally solve this problem by adequately configuring the Antispam filter. Bitdefender automatically adds the receivers of your email messages to a Friends List. The email messages received from the contacts in the Friends list are considered to be legitimate.
Bitdefender Family Pack You will always receive email messages from this address no matter what they contain. If you are using a different mail client, you can add contacts to the Friends list from the Bitdefender interface. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Friends. A configuration window appears. 3. Type the email address you always want to receive email messages from and then click ADD.
Bitdefender Family Pack 1. If you are using one of the mail clients Bitdefender integrates into, indicate undetected spam messages. Note Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, refer to “Supported email clients and protocols” (p. 102). 2. Add spammers to the Spammers list. The email messages received from addresses in the Spammers list are automatically marked as [spam].
Bitdefender Family Pack only when you have received several spam messages from the same email address. Follow these steps: 1. Click Protection on the navigation menu on the Bitdefender interface. 2. In the ANTISPAM pane, click Manage Spammers. A configuration window appears. 3. Type the spammer's email address and then click the ADD. You can add as many email addresses as you want. 4. Click OK to save the changes and close the window.
Bitdefender Family Pack A possible solution is to repair or reinstall the product. However, you may want to contact Bitdefender for support instead, as described in section “Asking for help” (p. 317). 6.1.12. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Password Manager and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is not installed in your browser.
Bitdefender Family Pack Now check if the autofill feature in Wallet works for your online accounts. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 317). 6.1.13. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action. If this does not work, restart the system.
Bitdefender Family Pack 6. Wait for the uninstall process to complete, and then reboot your system. 6.1.14. My system doesn't boot up after installing Bitdefender If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by a previous Bitdefender installation which was not removed properly or by another security solution still present on the system.
Bitdefender Family Pack e. Wait for the uninstall process to complete, and then reboot your system. f. Reboot your system in normal mode. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find Bitdefender Total Security and select Uninstall. d. Click Uninstall again to confirm your choice. e. Click REMOVE in the window that appears. f. Wait for the uninstall process to complete, and then reboot your system. g.
Bitdefender Family Pack b. Click Uninstall a program or Programs and Features. c. Find the name of the program you want to remove and select Remove. d. Wait for the uninstall process to complete, and then reboot your system. ● In Windows 10: a. Click Start, then click Settings. b. Click the System icon in the Settings area, then select Installed apps. c. Find the name of the program you want to remove and select Uninstall. d. Wait for the uninstall process to complete, and then reboot your system.
Bitdefender Family Pack ● “Bitdefender Rescue Mode (Rescue Environment in Windows 10)” (p. 201) ● “What to do when Bitdefender finds threats on your computer?” (p. 204) ● “How do I clean a threat in an archive?” (p. 205) ● “How do I clean a threat in an email archive? ” (p. 207) ● “What to do if I suspect a file as being dangerous?” (p. 207) ● “What are the password-protected files in the scan log?” (p. 208) ● “What are the skipped items in the scan log?” (p.
Bitdefender Family Pack Wait for the Bitdefender Rescue Mode Image file to be downloaded from the Bitdefender servers. As soon as the downloading process is finished, the computer will restart. A menu appears prompting you to select an operating system. At this step you can choose to start your system in Rescue Mode or in normal mode. Note Due to the integration with Windows Recovery Environment in Windows 10, there is no need to download any Rescue Mode Image on this operating system.
Bitdefender Family Pack Bitdefender Rescue Mode will load in a few moments. ● In Windows 8 and Windows 8.1: 1. Press the Shift key until the Advanced Startup Options screen appears. 2. Select the Use another operating system option, and then Bitdefender Rescue Mode. Bitdefender Rescue Mode will load in a few moments. Note It is possible to load your computer in Rescue Mode only if the Rescue Mode Image file has been previous downloaded as described in “Downloading the Bitdefender Rescue Mode Image” (p.
Bitdefender Family Pack 6. Click Scan Now, select the scan target in the window that appears, and then click Open to start scanning. It is recommended to scan your entire Windows partition. Note When working in Rescue Mode, you are dealing with Linux-type partition names. Disk partitions will appear as sda1 probably corresponding to the (C:) Windows-type partition, sda2 corresponding to (D:) and so on. 7. Wait for the scan to complete. If any threat is detected, follow the instructions to remove it. 8.
Bitdefender Family Pack Warning If you suspect the file is part of the Windows operating system or that it is not an infected file, do not follow these steps and contact Bitdefender Customer Care as soon as possible. If the selected action could not be taken and the scan log reveals an infection which could not be deleted, you have to remove the file(s) manually: The first method can be used in normal mode: 1. Turn off the Bitdefender real-time antivirus protection: a.
Bitdefender Family Pack Some of these formats are open formats, thus providing Bitdefender the option to scan inside them and then take appropriate actions to remove them. Other archive formats are partially or fully closed, and Bitdefender can only detect the presence of threats inside them, but is not able to take any other actions.
Bitdefender Family Pack 6.2.4. How do I clean a threat in an email archive? Bitdefender can also identify threats in email databases and email archives stored on disk. Sometimes it is necessary to identify the infected message using the information provided in the scan report, and delete it manually. Here is how you can clean a threat stored in an email archive: 1. Scan the email database with Bitdefender. 2. Turn off the Bitdefender real-time antivirus protection: a.
Bitdefender Family Pack To make sure your system is protected: 1. Run a System Scan with Bitdefender. To find out how to do this, refer to “How do I scan my system?” (p. 52). 2. If the scan result appears to be clean, but you still have doubts and want to make sure about the file, contact our support representatives so that we may help you. To find out how to do this, refer to “Asking for help” (p. 317). 6.2.6.
Bitdefender Family Pack 6.2.8. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable. Overcompressed means that Bitdefender skipped scanning within that archive because unpacking it proved to take up too many system resources. The content will be scanned on real time access if needed. 6.2.9.
Bitdefender Family Pack ANTIVIRUS FOR MAC 210
Bitdefender Family Pack 7. INSTALLATION AND REMOVAL This chapter includes the following topics: ● “System Requirements” (p. 211) ● “Installing Bitdefender Antivirus for Mac” (p. 211) ● “Removing Bitdefender Antivirus for Mac” (p. 216) 7.1. System Requirements You may install Bitdefender Antivirus for Mac on Macintosh computers running OS X Mavericks (10.9.5), OS X Yosemite (10.10.5), OS X El Capitan (10.11.6), macOS Sierra (10.12.6), macOS High Sierra (10.13.6), or macOS Mojave (10.14 or later).
Bitdefender Family Pack 1. Sign in as an administrator. 2. Go to: https://central.bitdefender.com. 3. Sign in to your Bitdefender account using your email address and password. 4. Select the My Devices panel, and then click INSTALL PROTECTION. 5. Choose one of the two available options: ● Protect this device a. Select this option, and then select the owner of the device. If the device belongs to someone else, click the corresponding button. b. Save the installation file. ● Protect other devices a.
Bitdefender Family Pack Step 1 - Welcome Window Welcome Window Click Continue. Step 2 - Read the Subscription Agreement Read the Subscription Agreement Before continuing with the installation, you have to agree with the Subscription Agreement.
Bitdefender Family Pack Agreement as it contains the terms and conditions under which you may use Bitdefender Antivirus for Mac. From this window you can also select the language you want to install the product in. Click Continue, and then click Agree. Important If you do not agree to these terms, click Continue, and then click Disagree to cancel the installation and quit the installer.
Bitdefender Family Pack Step 4 - Installing Bitdefender Antivirus for Mac Installing Bitdefender Antivirus for Mac Wait until the installation is completed, and then click Continue. Step 5 - Finish Finish Click Close to close the installer window. The installation process is now complete.
Bitdefender Family Pack Important ● If you are installing Bitdefender Antivirus for Mac on macOS High Sierra 10.13.0 or a newer version, the System Extension Blocked notification appears. This notification informs you that the extensions signed by Bitdefender have been blocked and must be manually enabled. Click OK to continue. In the Bitdefender Antivirus for Mac window that appears, click the Security & Privacy link.
Bitdefender Family Pack 8. GETTING STARTED This chapter includes the following topics: ● “About Bitdefender Antivirus for Mac” (p. 217) ● “Opening Bitdefender Antivirus for Mac” (p. 217) ● “App Main Window” (p. 218) ● “App Dock Icon” (p. 219) ● “Navigation Menu” (p. 219) ● “Dark Mode” (p. 220) 8.1.
Bitdefender Family Pack Important The first time you open Bitdefender Antivirus for Mac on macOS Mojave 10.14 or a newer version, a protection recommendation appears. This recommendation appears because we need permissions to scan your entire system for threats. To give us permissions, you have to be logged in as administrator and follow these steps: 1. Click the System Preferences link. 2. Click the icon, and then type in your administrator credentials. 3. A new window opens.
Bitdefender Family Pack issue has been detected, the status bar changes its color into red. For detailed information on issues and how to fix them, refer to “Fixing Issues” (p. 232). To offer you an effective operation and increased protection while carrying out different activities, Bitdefender Autopilot will act as your personal security advisor.
Bitdefender Family Pack ● Protection. From here, you can launch antivirus scans, add files to the exceptions list, protect files and apps from ransomware attacks, secure your Time Machine backups, and configure protection while surfing on the internet. ● Privacy. From here, you can open the Bitdefender VPN app and install the Anti-tracker extension in your web browser. ● Notifications. From here, you can see details about the actions taken on scanned files. ● My Account.
Bitdefender Family Pack 9. PROTECTING AGAINST MALICIOUS SOFTWARE This chapter includes the following topics: ● “Best Practices” (p. 221) ● “Scanning Your Mac” (p. 222) ● “Scan Wizard” (p. 223) ● “Quarantine” (p. 224) ● “Bitdefender Shield (real-time protection)” (p. 224) ● “Scan Exceptions” (p. 225) ● “Web Protection” (p. 226) ● “Anti-tracker” (p. 227) ● “Safe Files” (p. 229) ● “Time Machine Protection” (p. 231) ● “Fixing Issues” (p. 232) ● “Notifications” (p. 233) ● “Updates” (p. 234) 9.1.
Bitdefender Family Pack ● You should also adhere to these best practices: ● Make a habit of scanning files that you download from an external storage memory (such as an USB stick or a CD), especially when you do not know the source. ● If you have a DMG file, mount it and then scan its contents (the files within the mounted volume/image). The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac window or Dock icon.
Bitdefender Family Pack is recommended not to run this task while performing other resource-intensive tasks (such as video editing). If you prefer, you can choose not to scan specific mounted volumes by adding them to the Exceptions list from the Protection window. ● Custom Scan - helps you check specific files, folders or volumes for threats. You can also start a System or Quick Scan from Dashboard. 9.3. Scan Wizard Whenever you initiate a scan, the Bitdefender Antivirus for Mac scan wizard will appear.
Bitdefender Family Pack 9.4. Quarantine Bitdefender Antivirus for Mac allows isolating the infected or suspicious files in a secure area, named quarantine. When a threat is in quarantine it cannot do any harm because it cannot be executed or read. Quarantined Files The Quarantine section displays all the files currently isolated in the Quarantine folder. To delete a file from quarantine, select it and click Delete.
Bitdefender Family Pack 2. Turn off Bitdefender Shield in the Protection window. Warning This is a critical security issue. We recommend you to disable real-time protection for as little time as possible. If real-time protection is disabled, you will not be protected against threats. 9.6. Scan Exceptions If you want to, you can set Bitdefender Antivirus for Mac not to scan specific files, folders, or even an entire volume.
Bitdefender Family Pack There are two ways to set a scan exception: ● Drag&drop a file, folder or volume over the exceptions list. ● Click the button labeled with the plus sign (+), located under the exceptions list. Then, choose the file, folder or volume to be excepted from scanning. To remove a scan exception, select it from the list and click the button labeled with the minus sign (-), located under the exceptions list. 9.7.
Bitdefender Family Pack ● Advanced Threat Filter - prevents you from accessing websites used for malware, phishing and fraud attacks. ● Tracker detector - detects trackers on the visited webpages and keeps you informed about their presence. ● Research Analyzer - provides advance warning of risky websites within your search results. In case all settings are switched off, no website will be scanned. ● Whitelist Websites can be excepted from being scanned by the Bitdefender engines.
Bitdefender Family Pack The Bitdefender extension is compatible with the following web browsers: ● Google Chrome ● Mozilla Firefox ● Safari The trackers we detect are grouped in the following categories: ● Advertising - used to analyze website traffic, user behavior or visitors’ traffic patterns. ● Customer Interaction - used to measure user interaction with different input forms such as chat or support. ● Essential - used to monitor critical webpage functionalities.
Bitdefender Family Pack long you have the website open and will be reverted to the initial state when you close the website. To allow trackers from a specific category to monitor your activity, click the desired activity, and then click the corresponding button. If you change your mind, click the same button once again. 9.8.2. Turning Bitdefender Anti-tracker off To turn off the Bitdefender Anti-tracker from your web browser: 1. Open your web browser. 2.
Bitdefender Family Pack Using the latest technology, Bitdefender ensures system integrity by protecting critical system areas against ransomware attacks without impacting the system. However, you may also want to protect your personal files such as documents, photos, or movies from being accessed by untrusted apps. With Bitdefender Safe Files you can settle personal files to a shelter and configure on your own which apps should be allowed to make changes in the protected files and which should not.
Bitdefender Family Pack 4. Change the status to Allow next to the blocked app. Apps that are set on Allow can be set on Blocked as well. Use the drag&drop method or click the plus sign (+) to add more apps to the list. Safe Files 9.10. Time Machine Protection Bitdefender Time Machine Protection serves as an additional layer of security for your backup drive, including all the files you have decided to store in it, by blocking the access of any external source.
Bitdefender Family Pack 9.11. Fixing Issues Bitdefender Antivirus for Mac automatically detects and informs you about a series of issues that can affect the security of your system and data. In this way, you can fix security risks easily and in a timely manner. Fixing the issues indicated by Bitdefender Antivirus for Mac is a quick and easy way to ensure optimal protection of your system and data. Detected issues include: ● The new threat information update was not been downloaded from our servers.
Bitdefender Family Pack The list of unresolved threats is updated after each system scan no matter whether the scan is automatically made in the background or initiated by you. You can choose to take the following actions on unresolved threats: ● Manually delete. Take this action to remove the infections manually. ● Add to Exceptions. This action is not available for threats found inside archives. 9.12. Notifications Bitdefender keeps a detailed log of events concerning its activity on your computer.
Bitdefender Family Pack 9.13. Updates New threats are found and identified every day. This is why it is very important to keep Bitdefender Antivirus for Mac up to date with the latest threat information updates. The threat information updates are performed on the fly, meaning that the files to be updated are replaced progressively. In this way, the update will not affect the product operation and, at the same time, any vulnerability will be excepted.
Bitdefender Family Pack 9.13.3. Upgrade to a new version Occasionally, we launch product updates to add new features and improvements or fix product issues. These updates may require a system restart to initiate the installation of new files. By default, if an update requires a computer restart, Bitdefender Antivirus for Mac will keep working with the previous files until you reboot the system. In this case, the update process will not interfere with the user's work.
Bitdefender Family Pack 10. CONFIGURING PREFERENCES This chapter includes the following topics: ● “Accessing Preferences” (p. 236) ● “Protection Preferences” (p. 236) ● “Advanced Preferences” (p. 237) ● “Special Offers” (p. 237) 10.1. Accessing Preferences To open the Bitdefender Antivirus for Mac Preferences window: 1. Do any of the following: ● Click Preferences on the navigation menu on the Bitdefender interface. ● Click Bitdefender Antivirus for Mac in the menu bar and choose Preferences.
Bitdefender Family Pack 10.3. Advanced Preferences You can choose an overall action to be taken for all issues and suspected items found during a scanning process. Action for infected items Try to disinfect or move to quarantine - If infected files are detected, Bitdefender will try to disinfect them (remove the malicious code) or to move them to quarantine. Take no action - No action will be taken on the detected files.
Bitdefender Family Pack 11. VPN This chapter includes the following topics: ● “About VPN” (p. 238) ● “Opening VPN” (p. 238) ● “Interface” (p. 239) ● “Subscriptions” (p. 241) 11.1. About VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Family Pack ● Go to the Applications folder, open the Bitdefender folder, and then double-click the Bitdefender VPN icon. The first time you open the app, you are requested to allow Bitdefender to add configurations. By allowing Bitdefender to add configurations, you agree that all network activity of your device can be filtered or monitored when using the VPN app. Note The Bitdefender VPN app can only be installed on macOS Sierra (10.12.6), macOS High Sierra (10.13.6), or macOS Mojave (10.
Bitdefender Family Pack VPN Interface While connected, the elapsed time is displayed on the lower part of the interface. To get access to more options, click the icon in the upper-right side: ● My Account - details about your Bitdefender account and VPN subscription are displayed. Click Switch Account if you want to sign in with another account.
Bitdefender Family Pack ● Upgrade to Premium - if you are using the free version of the product, you can upgrade to the premium plan from here. Click UPGRADE NOW to be redirected to a webpage from where you can purchase a subscription. ● Support - you are redirected to our Support Center platform from where you can read a helpful article on how to use Bitdefender VPN. ● About - information about the installed version is displayed. ● Quit - exit the app. 11.4.
Bitdefender Family Pack 12. BITDEFENDER CENTRAL This chapter includes the following topics: ● “About Bitdefender Central” (p. 242) ● “My Subscriptions” (p. 245) ● “My Devices” (p. 246) 12.1. About Bitdefender Central Bitdefender Central is the platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on.
Bitdefender Family Pack ● From the Bitdefender Antivirus for Mac main interface: 1. Click the Go to your account link at the lower right part of the screen. ● From your web browser: 1. Open a web browser on any device with internet access. 2. Go to: https://central.bitdefender.com. 3. Sign in to your account using your email address and password. ● From your Android or iOS device: Open the Bitdefender Central app you have installed.
Bitdefender Family Pack ● Authenticator App - use an authenticator app to generate a code each time you want sign in to your Bitdefender account. If you would like to use an authenticator app, but you are not sure what to choose, a list with the authentication apps we recommend is available. a. Click USE AUTHENTICATOR APP to start. b. To sign in on an Android or iOS-based device, use your device to scan the QR code. To sign in on a laptop or computer, you can add manually the displayed code. Click CONTINUE.
Bitdefender Family Pack 3. Click Bitdefender Account in the slide menu. 4. Select the Password and security tab. 5. Click Trusted Devices. 6. The list with the devices Bitdefender is installed on is displayed. Click the desired device. You can add as many devices as you want, provided that they have Bitdefender installed and your subscription is valid. 12.5. My Subscriptions The Bitdefender Central platform gives you the possibility to easily manage the subscriptions you have for all your devices. 12.5.1.
Bitdefender Family Pack 1. Access Bitdefender Central. 2. Click the icon located in the upper-left corner of the window, and then select the My Subscriptions panel. 3. Click the Buy Now link. You are redirected to a webpage from where you can make your purchase. As soon as you finish the process, the availability of the subscription will be visible in the lower-right corner of the product's main interface. 12.6.
Bitdefender Family Pack 5. Click Add owner, then fill in the corresponding fields. Customize the profile by adding a photo, selecting a date of birth, and adding an email address and a phone number. 6. Click ADD to save the profile. 7. Select the desired owner from the Device owner list, then click ASSIGN. 12.6.2. Remote actions To remotely update Bitdefender on a device: 1. Access Bitdefender Central. 2. Select the My Devices panel. 3. Click the desired device card, and then the corner of the screen.
Bitdefender Family Pack 13. FREQUENTLY ASKED QUESTIONS How can I try Bitdefender Antivirus for Mac before applying for a subscription? You are a new Bitdefender customer and would like to try our product before buying it. The trial period is 30 days and you can continue using the installed product only if you buy a Bitdefender subscription. To try Bitdefender Antivirus for Mac, you have to: 1. Create a Bitdefender account by following these steps: a. Go to: https://central.bitdefender.com. b.
Bitdefender Family Pack Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. iv. On the device you want to install your Bitdefender product, check the email account that you typed in, and then click the corresponding download button. c. Run the Bitdefender product you have downloaded. I have an activation code.
Bitdefender Family Pack If the infected files are restored at a later time, Bitdefender Antivirus for Mac will automatically detect them and take the proper action. Note Restricted access files means files Bitdefender Antivirus for Mac can only open, but it cannot modify them. Where can I see details about the product activity? Bitdefender keeps a log of all important actions, status changes and other critical messages related to its activity.
Bitdefender Family Pack 3. Select the extension and click Remove. 4. Restart the browser for the removal process to complete. ● To remove the TrafficLight extensions from Google Chrome, follow these steps: 1. At the top right, click More . 2. Go to More tools and select Extensions. 3. Click the Remove..... remove. icon next to the extension you want to 4. Click Remove to confirm the removal process. ● To remove Bitdefender TrafficLight from Safari, follow these steps: 1.
Bitdefender Family Pack consumption of your device, we recommend you to use the VPN only when you need it, and disconnect when offline. Why am I encountering internet slowdowns while connected with Bitdefender VPN? Bitdefender VPN is designed to offer you a light experience while surfing the web; however, your internet connectivity or the server distance you connect to may cause the slowdown. In this case, if it is not a must to connect from your location to a faraway hosted server (e.g.
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Bitdefender Family Pack 14. WHAT IS BITDEFENDER MOBILE SECURITY FOR IOS Online activities such as paying bills, making holiday reservations, or buying goods and services are convenient and hassle-free. But as many activities evolved on the internet, these come with high risks and, if security details are ignored, personal data may be hacked.
Bitdefender Family Pack 15. GETTING STARTED Device Requirements Bitdefender Mobile Security for iOS works on any device running iOS 11.2 and up and needs an active internet connection to be activated and to detect if any data leakage has occurred in your online accounts. Installing Bitdefender Mobile Security for iOS ● From Bitdefender Central ● On iOS 1. Access Bitdefender Central. 2. Tap the icon in the upper-left corner of the screen, and then select My Devices. 3.
Bitdefender Family Pack 7. On the device you want to install Bitdefender check the email account that you typed in, and then press the corresponding download button. ● From App Store Search for Bitdefender Mobile Security for iOS to locate and install the app. An introduction window containing details about the product features is displayed the first time you open the app. Tap Get started to proceed to the next window.
Bitdefender Family Pack From here you can also access the Bitdefender Privacy Policy. Dashboard Tap the Bitdefender Mobile Security for iOS icon in your device's app drawer to open the application interface. The first time you access the app, you are prompted to allow Bitdefender to send you notifications. Tap Allow to stay informed each time Bitdefender has to communicate you something relevant to your app. To manage Bitdefender notifications, go to Settings > Notifications > Mobile Security.
Bitdefender Family Pack ● Open Wi-Fi warning - you can enable or disable the product notification that appears each time you connect to an unsecured Wi-Fi network. The purpose of this notification is to help you keep your data private and secure by using Bitdefender VPN. ● Feedback - from here you can launch the default email client to send us your feedback about the app.
Bitdefender Family Pack 16. VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Family Pack you want. For details about VPN subscriptions, refer to “Subscriptions” (p. 260). VPN 16.1. Subscriptions Bitdefender VPN offers for free a daily 200 MB traffic quota per device to secure your connection every time you need, and connects you automatically to the optimal server location. To get unlimited traffic and unrestricted access to content worldwide by choosing a server location at your will, upgrade to the premium version.
Bitdefender Family Pack able to use it for its entire availability. In case the Bitdefender Premium VPN subscription expires, your will be automatically reverted to the free plan. Bitdefender VPN is a cross-platform product, available in the Bitdefender products compatible with Windows, macOS, Android, and iOS. Once you upgrade to the premium plan, you will be able to use your subscription on all products, provided that you login with the same Bitdefender account.
Bitdefender Family Pack 17. WEB PROTECTION Bitdefender Web Protection ensures a safe browsing experience by alerting you about potential malicious webpages and when less secure installed apps will try to access untrusted domains. When an URL points to a known phishing or fraudulent website, or to malicious content such as spyware or viruses, the webpage is blocked and an alert is shown. The same thing happens when installed apps try to access malicious domains. To activate Web Protection: 1.
Bitdefender Family Pack Also, you are notified in the Notification Center whenever a less secure app tries to access untrusted domains. Tap the displayed notification to be redirected to the window where you can decide what to do next. The following options are available for both cases: ● Navigate away from the website by tapping TAKE ME BACK TO SAFETY. ● Proceed to the website, despite the warning, by tapping the displayed notification, and then I want to access the page. Confirm your choice.
Bitdefender Family Pack If you have purchased one of the Bitdefender packs, such as Bitdefender Total Security, then you have unlimited access to Web Protection.
Bitdefender Family Pack 18. ACCOUNT PRIVACY Bitdefender Account Privacy detects if any data leakage has occurred in the accounts you use for making online payments, shopping, or signing in different apps or websites. The data that may be stored into an account can be passwords, credit card information, or bank account information, and, if not properly secured, identity theft or invasion to privacy may occur. The privacy status of an account is displayed right after validation.
Bitdefender Family Pack When all the detected leaks are marked as Solved, the account will no longer appear as leaked, at least until a new leakage is detected.
Bitdefender Family Pack 19. ANTI-THEFT Bitdefender can help you locate your device and prevent your personal data from getting into the wrong hands. All you need to do is activate Anti-Theft from the device and, when needed, access Bitdefender Central from any web browser, anywhere. Bitdefender Mobile Security for iOS offers the following Anti-Theft features: Remote Location View your device's current location on Maps.
Bitdefender Family Pack 4. The first time you enable the Anti-Theft feature on your device, you are also required to install a MDM (Mobile Device Management) profile. Therefore, continue with these steps: a. Tap Allow to be redirected to the Settings area. b. Tap Install to install the MDM (Mobile Device Management) profile that Bitdefender needs to continue the activation process. If a PIN code has been set to protect your smartphone, you are required to use it. c.
Bitdefender Family Pack Anti-Theft Using Anti-Theft features from Bitdefender Central (Web Control) To access the Anti-Theft features from your Bitdefender account: 1. Access Bitdefender Central. 2. Tap the Devices. icon in the upper-left corner of the screen, then select My 3. Tap the desired device card, and then the Anti-Theft tab. 4. In the bottom field of the window, tap the icon of the feature you want to use: SHOW IP - Displays the last IP address for the selected device.
Bitdefender Family Pack Wipe - delete all data from your device. Important After you wipe a device, all Anti-Theft features cease to function.
Bitdefender Family Pack 20. BITDEFENDER CENTRAL Bitdefender Central is the web platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can sign in to your Bitdefender account from any computer or mobile device connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Family Pack ● From your Android or iOS device: Open the Bitdefender Central app you have installed. Note In this material you are provided with the options and instructions available on the web platform. 2-Factor Authentication The 2-Factor Authentication method adds an extra security layer to your Bitdefender account, by requiring an authentication code in addition to your sign-in credentials.
Bitdefender Family Pack b. To sign in on an Android or iOS-based device, use your device to scan the QR code. To sign in on a laptop or computer, you can add manually the displayed code. Tap CONTINUE. c. Insert the code provided by the app or the one displayed at the previous step, and then tap ACTIVATE. ● E-mail - each time you sign in to your Bitdefender account, a verification code will be sent to your email inbox. Check your email account, and then type in the code you have received. a.
Bitdefender Family Pack connect from the same device, we recommend you to nominate it as a trusted device. To add devices as trusted devices: 1. Access Bitdefender Central. 2. Tap the icon in the upper right side of the screen. 3. Tap Bitdefender Account in the slide menu. 4. Select the Password and security tab. 5. Tap Trusted Devices. 6. The list with the devices Bitdefender is installed on is displayed. Tap the desired device.
Bitdefender Family Pack Signing in with another Bitdefender account To sign in with another Bitdefender account: 1. Tap the icon from the bottom of the screen. 2. Tap Logout. 3. Type your Bitdefender account email address and password in the corresponding fields. 4. Tap SIGN IN.
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Bitdefender Family Pack 21. PROTECTION FEATURES Bitdefender Mobile Security protects your Android device with the following features: ● Malware Scanner ● Web Protection ● VPN ● Anti-Theft, including: ● Remote location ● Remote device lock ● Remote device wipe ● Remote device alerts ● Account Privacy ● App Lock ● Reports You can use the product features for 14 days, free of charge. After the period expires, you need to purchase the full version to protect your mobile device.
Bitdefender Family Pack 22. GETTING STARTED Device Requirements Bitdefender Mobile Security works on any device running Android 4.0.3 and up. An active internet connection is required for in-the-cloud threat scanning. Installing Bitdefender Mobile Security ● From Bitdefender Central ● On Android 1. Go to: https://central.bitdefender.com. 2. Sign in to your Bitdefender account. 3. Tap in the upper-left corner of the screen, and then select My Devices. 4.
Bitdefender Family Pack 8. On the device you want to install Bitdefender check the email account that you typed in, and then press the corresponding download button. ● From Google Play Search for Bitdefender Mobile Security to locate and install the app. Alternatively, scan the QR Code: QR Code Before going through the validation steps, you have to agree with the Subscription Agreement.
Bitdefender Family Pack To sign in using a Facebook, Google, or Microsoft account, tap the service you want to use from the Or sign in with area. You are redirected to the login page of the selected service. Follow the instructions to link your account to Bitdefender Mobile Security. Note Bitdefender does not get access to any confidential information such as the password of the account you use to sign in, or the personal information of your friends and contacts.
Bitdefender Family Pack The status card at the top of the window informs you about the device's security status using explicit messages and suggestive colors. If Bitdefender Mobile Security has no warnings, the status card is green. When a security issue has been detected, the status card changes its color into red. To offer you an effective operation and increased protection while carrying out different activities, Bitdefender Autopilot will act as your personal security advisor.
Bitdefender Family Pack Reports Keeps a log of all important actions, status changes and other critical messages related to your device’s activity. For more information, refer to “Reports” (p. 302).
Bitdefender Family Pack 23. MALWARE SCANNER Bitdefender protects your device and data against malicious apps using on-install scanning and on-demand scanning. Note Make sure your mobile device is connected to the internet. If your device is not connected to the internet, the scan process will not start. ● On-install scanning Whenever you install an app, Bitdefender Mobile Security automatically scans it using in-the-cloud technology.
Bitdefender Family Pack Malware Scan By default, Bitdefender Mobile Security will scan your device's internal storage, including any mounted SD card. This way, any dangerous apps that might be on the card can be detected before they can cause harm. To disable the Scan Storage setting: 1. Tap More on the bottom navigation bar. 2. Tap Settings. 3. Disable the Scan Storage switch in the Malware Scanner area.
Bitdefender Family Pack If your Android’s version is 7.1 or newer, you can access a shortcut to Malware Scanner so that you can run scans faster, without opening the Bitdefender Mobile Security interface. To do this, press and hold the Bitdefender icon on your Home screen or Apps drawer, and then select the icon.
Bitdefender Family Pack 24. WEB PROTECTION Web Protection checks using Bitdefender cloud services webpages you access with the default Android browser, Google Chrome, Firefox, Opera, Opera Mini and Dolphin. A complete list with the supported browsers is available in the Web Protection section. If an URL points to a known phishing or fraudulent website, or to malicious content such as spyware or viruses, the webpage is temporarily blocked and an alert is shown.
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Bitdefender Family Pack 25. VPN With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels. This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided.
Bitdefender Family Pack To do this, press and hold the Bitdefender icon on your Home screen or Apps drawer, and then select the The icon. icon appears in the status bar when Bitdefender VPN is active. To save battery power, we recommend you to turn off the VPN feature when you do not need it. If you have a premium subscription and would like to connect to a server at your will, tap Server Location in the VPN feature, and then select the location you want.
Bitdefender Family Pack 1. Tap More on the bottom navigation bar. 2. Tap Settings. In the VPN area, you can configure the following options: ● Quick VPN access - a notification will appear in the status bar of your device to allow you to quickly turn on VPN. ● Open Wi-Fi network - each time you connect to an open Wi-Fi network, you are notified in the status bar of your device to use VPN.
Bitdefender Family Pack 26. ANTI-THEFT FEATURES Bitdefender can help you locate your device and prevent your personal data from getting into the wrong hands. All you need to do is activate Anti-Theft from the device and, when needed, access Bitdefender Central from any web browser, anywhere. Bitdefender Mobile Security offers the following Anti-Theft features: Remote Locate View your device's current location on Google Maps.
Bitdefender Family Pack Activating Anti-Theft To enable Anti-Theft features, simply complete the configuration process from the Anti-Theft card available in the Dashboard. Alternatively, you can activate Anti-Theft by following these steps: 1. Tap More on the bottom navigation bar. 2. Tap Anti-Theft. 3. Tap TURN ON. 4. The following procedure will begin to help you activate this feature: Note Additional permissions are required on Android 6 for the Anti-Theft feature.
Bitdefender Family Pack you open Bitdefender Mobile Security and access the Anti-Theft window. Alternatively, you can view the taken photo in your Bitdefender account: i. Go to: https://central.bitdefender.com. ii. Sign in to your account. iii. Tap in the upper-left corner of the screen, and then select My Devices. iv. Select your Android device, and then the Anti-Theft tab. v. Tap next to Check your snapshots to view the latest photos that were taken. Only the two most recent photos are saved.
Bitdefender Family Pack Wipe - delete all data from your device. Important After you wipe a device, all Anti-Theft features cease to function. SHOW IP - displays the last IP address for the selected device. Anti-Theft Settings If you wish to enable or disable the remote commands: 1. Tap More on the bottom navigation bar. 2. Tap Anti-Theft. 3. Enable or disable the desired options.
Bitdefender Family Pack 27. ACCOUNT PRIVACY Bitdefender Account Privacy detects if any data breach has occurred in the accounts you use for making online payments, shopping, or signing in different apps or websites. The data that may be stored into an account can be passwords, credit card information, or bank account information, and, if not properly secured, identity theft or invasion to privacy may occur. The privacy status of an account is displayed right after validation.
Bitdefender Family Pack ● Add at least one number or symbol, such as #, @, % or !. Once you secured an account that was part of a privacy breach, you can confirm the changes by marking the identified breach(es) as Solved. To do this: 1. Tap More on the bottom navigation bar. 2. Tap Account Privacy. 3. Tap the account you just secured. 4. Tap the breach you secured the account for. 5. Tap SOLVED to acknowledge that the account is secured.
Bitdefender Family Pack 28. APP LOCK Installed apps such as emails, photos, or messages, can contain personal data that you would like to remain private by selectively restricting access to them. App Lock helps you block unwanted access to apps by setting a security PIN access code. The PIN code you set must be at least 4 digits long, but not more than 8, and is required every time you want to access the selected restricted apps.
Bitdefender Family Pack Using the wrong PIN or fingerprint five times in a row, will activate a 30 seconds time-out session. This way, any attempt to break in the protected apps will be blocked. Note The same PIN code is used by Anti-Theft to help you locate your device. App Lock Lock mode The first time you add an app to App Lock, the App Lock Mode screen appears. From here you can choose when the App Lock feature should protect the apps installed on your device.
Bitdefender Family Pack ● Keep unlocked until screen off - the access to your apps will be valid until the screen turns off. ● Lock after 30 seconds - you can exit and access again your unlocked apps within 30 seconds. If you would like to change the selected setting: 1. Tap More on the bottom navigation bar. 2. Tap Settings. 3. Tap Require unlock every time in the App Lock area. 4. Choose the desired option. App Lock Settings For an advanced configuration of App Lock: 1.
Bitdefender Family Pack time-stamp and reason, and can be seen when you open Bitdefender Mobile Security and access the App Lock feature. Note This feature is available only for phones that have a front camera. To configure the Snap Photo feature for App Lock: 1. Tap More on the bottom navigation bar. 2. Tap Settings. 3. Enable the corresponding switch in the Snap Photo area. The photos snapped when the incorrect PIN is entered are displayed in the App Lock window and can be viewed full-screen.
Bitdefender Family Pack With Smart Unlock you can set as trusted the Wi-Fi networks you usually connect to, and when connected to them, the App Lock blocking settings will be disabled for the protected apps. To configure the Smart Unlock feature: 1. Tap More on the bottom navigation bar. 2. Tap App Lock. 3. Tap ADD to set the Wi-Fi connection you're currently using as trusted. Note This setting is available only if the Smart Unlock feature is enabled.
Bitdefender Family Pack 29. REPORTS The Reports feature keeps a detailed log of events concerning the scanning activity on your device. Whenever something relevant to the security of your device happens, a new message is added to the Reports. To access the Reports section: 1. Tap More on the bottom navigation bar. 2. Tap Reports.
Bitdefender Family Pack 30. ABOUT To find information about the Bitdefender Mobile Security version you have installed, to access and read the Subscription Agreement and Privacy Policy, and view the Open-source licenses: 1. Tap More on the bottom navigation bar. 2. Tap Settings. 3. Tap the desired option in the About area.
Bitdefender Family Pack 31. BITDEFENDER CENTRAL Bitdefender Central is the web platform where you have access to the product's online features and services and can remotely perform important tasks on devices Bitdefender is installed on. You can sign in to your Bitdefender account from any computer or mobile device connected to the internet by going to https://central.bitdefender.com, or directly from the Bitdefender Central app on Android and iOS devices.
Bitdefender Family Pack ● From your Android or iOS device: Open the Bitdefender Central app you have installed. Note In this material you are provided with the options and instructions available on the web platform. 2-Factor Authentication The 2-Factor Authentication method adds an extra security layer to your Bitdefender account, by requiring an authentication code in addition to your sign-in credentials.
Bitdefender Family Pack b. To sign in on an Android or iOS-based device, use your device to scan the QR code. To sign in on a laptop or computer, you can add manually the displayed code. Tap CONTINUE. c. Insert the code provided by the app or the one displayed at the previous step, and then tap ACTIVATE. ● E-mail - each time you sign in to your Bitdefender account, a verification code will be sent to your email inbox. Check your email account, and then type in the code you have received. a.
Bitdefender Family Pack connect from the same device, we recommend you to nominate it as a trusted device. To add devices as trusted devices: 1. Access Bitdefender Central. 2. Tap the icon in the upper right side of the screen. 3. Tap Bitdefender Account in the slide menu. 4. Select the Password and security tab. 5. Tap Trusted Devices. 6. The list with the devices Bitdefender is installed on is displayed. Tap the desired device.
Bitdefender Family Pack 3. Tap the desired device card, and then tap the screen. in the upper-right corner of 4. Select Profile. 5. Tap Add owner, and then fill in the corresponding fields. Customize the profile by adding a photo and selecting a date of birth. 6. Tap ADD to save the profile. 7. Select the desired owner from the Device owner list, then tap ASSIGN. For more remote actions and information regarding your Bitdefender product on a specific device, select the desired device card.
Bitdefender Family Pack 1. Access Bitdefender Central. 2. Tap in the upper-left corner of the screen, and then select My Subscriptions. Here you have information about the availability of the subscriptions you own and the number of devices using each of them. You can add a new device to a subscription or renew it by selecting a subscription card.
Bitdefender Family Pack 32. FREQUENTLY ASKED QUESTIONS Why does Bitdefender Mobile Security require an internet connection? The app needs to communicate with Bitdefender servers to determine the security status of the apps it scans and of the webpages you are visiting, and also to receive commands from your Bitdefender account, when using the Anti-Theft features. What does Bitdefender Mobile Security need each permission for? ● Internet access -> used for cloud communication.
Bitdefender Family Pack 1. Tap More on the bottom navigation bar. 2. Tap Reports. In the WEEKLY REPORTS window you can access the reports that are generated every week and in the ACTIVITY LOG window you can view information about the activity of your Bitdefender app. I forgot the PIN code that I set to protect my app. What do I do? 1. Access Bitdefender Central. 2. Tap in the upper-left corner of the screen, and then select My Devices. 3. Tap the desired device card, and then tap the screen.
Bitdefender Family Pack 3. Tap in the upper-right corner. 4. Tap ADD next to the network you want to set as trusted. How can I stop seeing snapped photos taken on my devices? To stop making visible the snapped photos taken on your devices: 1. Access Bitdefender Central. 2. Tap in the upper right side of the screen. 3. Tap My Account in the slide menu. 4. Select the Settings tab. 5. Disable the Show/don't show snap photos taken on your devices option.
Bitdefender Family Pack ● want to hide your IP address Will Bitdefender VPN have a negative impact on the battery life of my device? Bitdefender VPN is designed to protect your personal data, hide your IP address while connected to unsecured wireless networks, and access restricted content in certain countries. To avoid an unnecessary battery consumption of your device, we recommend you to use the VPN only when you need it, and disconnect when offline.
Bitdefender Family Pack Device Administrator is an Android feature that gives Bitdefender Mobile Security the permissions needed to perform certain tasks remotely. Without these privileges, remote lock would not work and device wipe would not be able to completely remove your data. If you want to remove the app, make sure to revoke these privileges before trying to uninstall from Settings > Security > Select device administrators.
Bitdefender Family Pack ● Spanish ● Swedish ● Thai ● Turkish ● Vietnamese Other languages will be added in future releases. To change the language of the Bitdefender Mobile Security interface, go to your device's Language & keyboard settings and set the device to the language you want to use.
Bitdefender Family Pack CONTACT US 316
Bitdefender Family Pack 33. ASKING FOR HELP Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Family Pack iii. Click TRY TO REPRODUCE THIS ISSUE in case you are encountering a product issue. Reproduce the issue, and then click FINISH in the REPRODUCING THE ISSUE frame. iv. Click CONFIRM TICKET. b. Continue completing the submission form with the necessary data: i. Type your full name. ii. Type your email address. iii. Select the agreement check box. iv. Click CREATE DEBUG PACKAGE. Wait for a few moments while Bitdefender gathers product related information.
Bitdefender Family Pack 34. ONLINE RESOURCES Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: https://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: https://forum.bitdefender.com ● The HOTforSecurity computer security portal: https://www.hotforsecurity.com You can also use your favorite search engine to find out more information about computer security, the Bitdefender products and the company.
Bitdefender Family Pack If your Bitdefender product does not operate well, if it cannot remove specific threats from your computer or if you have questions about the way it works, post your problem or question on the forum. Bitdefender support technicians monitor the forum for new posts to assist you. You may also get an answer or a solution from a more experienced Bitdefender user. Before posting your problem or question, search the forum for a similar or related topic.
Bitdefender Family Pack 35. CONTACT INFORMATION Efficient communication is the key to a successful business. Since 2001 BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 35.1. Web addresses Sales department: sales@bitdefender.com Support Center: https://www.bitdefender.com/support/consumer.
Bitdefender Family Pack U.S.A Bitdefender, LLC 6301 NW 5th Way, Suite 4300 Fort Lauderdale, Florida 33309 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: https://www.bitdefender.com/support/consumer.html Web: https://www.bitdefender.com UK and Ireland BITDEFENDER LTD C/O Howsons Winton House, Stoke Road, Stoke on Trent Staffordshire, United Kindon, ST4 2RW Email: info@bitdefender.co.uk Phone: (+44) 2036 080 456 Sales: sales@bitdefender.co.
Bitdefender Family Pack Spain Bitdefender España, S.L.U. C/Bailén, 7, 3-D 08010 Barcelona Fax: +34 93 217 91 28 Phone: +34 902 19 07 65 Sales: comercial@bitdefender.es Technical support: https://www.bitdefender.es/support/consumer.html Website: https://www.bitdefender.es Romania BITDEFENDER SRL Orhideea Towers, 15A Orhideelor Street, Sector 6 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales email: sales@bitdefender.ro Technical support: https://www.bitdefender.ro/support/consumer.
Bitdefender Family Pack Glossary Activation code Is a unique key that can be bought from retail and used to activate a specific product or service. An activation code enables the activation of a valid subscription for a certain period of time and number devices and can also be used to extend a subscription with the condition to be generated for the same product or service. ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them.
Bitdefender Family Pack some of these apps collect may cause privacy concerns for users who were not fully aware of the terms in the license agreement. Archive A disk, tape, or directory that contains files that have been backed up. A file that contains one or more files in a compressed format. Backdoor A hole in the security of a system deliberately left in place by designers or maintainers.
Bitdefender Family Pack browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Brute Force Attack Password guessing attack used to break into a computer system by entering possible password combinations, mostly starting with the easiest-to-guess password. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language.
Bitdefender Family Pack Disk drive It's a machine that reads data from and writes data onto a disk. A hard disk drive reads and writes hard disks. A floppy drive accesses floppy disks. Disk drives can be either internal (housed within a computer) or external (housed in a separate box that connects to the computer). Download To copy data (usually an entire file) from a main source to a peripheral device.
Bitdefender Family Pack Heuristic A rule-based method of identifying new threats. This method of scanning does not rely on specific threat information database. The advantage of the heuristic scan is that it is not fooled by a new variant of an existing threat. However, it might occasionally report suspicious code in normal programs, generating the so-called "false positive".
Bitdefender Family Pack Macro virus A type of computer threat that is encoded as a macro embedded in a document. Many apps, such as Microsoft Word and Excel, support powerful macro languages. These apps allow you to embed a macro in a document, and have the macro execute each time the document is opened. Mail client An email client is an app that enables you to send and receive email. Memory Internal storage areas in the computer.
Bitdefender Family Pack Path The exact directions to a file on a computer. These directions are usually described by means of the hierarchical filing system from the top down. The route between any two points, such as the communications channel between two computers. Phishing The act of sending an email to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.
Bitdefender Family Pack and TeslaWall, are only some variants that hunt personal systems of users. The infection can be spread by accessing spam emails, downloading email attachments, or installing apps, without letting the user know about what is happening on his system. Daily users and companies are targeted by ransomware hackers. Report file A file that lists actions that have occurred.
Bitdefender Family Pack purposes. Spyware apps are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the internet; however, it should be noted that the majority of shareware and freeware apps do not come with spyware. Once installed, the spyware monitors user activity on the internet and transmits that information in the background to someone else. Spyware can also gather information about email addresses and even passwords and credit card numbers.
Bitdefender Family Pack TCP/IP Transmission Control Protocol/Internet Protocol - A set of networking protocols widely used on the internet that provides communications across interconnected networks of computers with diverse hardware architectures and various operating systems. TCP/IP includes standards for how computers communicate and conventions for connecting networks and routing traffic.
Bitdefender Family Pack Bitdefender has its own update feature that allows you to manually check for updates, or let it automatically update the product. Virtual Private Network (VPN) Is a technology that enables a temporary and encrypted direct connection to a certain network over a less secure network. This way, sending and receiving data is secure and encrypted, difficult to be caught by snoopers. A proof of security is the authentication, which can be done only using a username and password.
