User's Guide Copyright© 2012 Bitdefender
Bitdefender Internet Security 2013 Bitdefender Internet Security 2013 User's Guide Publication date 08/21/2012 Copyright© 2012 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Internet Security 2013 Each man has his price Bob And yours was pretty low
Bitdefender Internet Security 2013 Table of Contents Installation ................................................................. 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Internet Security 2013 9.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 How to ..................................................................... 38 10. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 10.1. 10.2. 10.3. 10.4. How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 2013 16.1.2. Adjusting the real-time protection level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16.1.3. Configuring the real time protection settings . . . . . . . . . . . . . . . . . . . . . . . . 16.1.4. Restoring the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16.2.1. Autoscan . . . . . . . .
Bitdefender Internet Security 2013 18.3. Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 18.3.1. About data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 18.3.2. Configuring data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 18.3.3. Managing rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 2013 25.5. I cannot access a device on my network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 25.6. My Internet is slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 25.7. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . 132 25.8. My computer is not connected to the Internet. How do I update Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 2013 Installation 1
Bitdefender Internet Security 2013 1. Preparing for installation Before you install Bitdefender Internet Security 2013, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Internet Security 2013 2. System requirements You may install Bitdefender Internet Security 2013 only on computers running the following operating systems: ● Windows XP with Service Pack 3 (32-bit) ● Windows Vista with Service Pack 2 ● Windows 7 with Service Pack 1 ● Windows 8 Before installation, make sure that your computer meets the minimum system requirements.
Bitdefender Internet Security 2013 3. Installation scenarios Fresh installation There is no older version of Bitdefender installed on the computer. In this case, proceed according to the instructions provided in “Installing your Bitdefender product” (p. 5). Upgrade installation An older version is already installed on the computer and you are upgrading to Bitdefender 2013. In this case, the older version must be removed before the installation.
Bitdefender Internet Security 2013 4. Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites (for example, the website of a Bitdefender partner or an online shop). You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/.
Bitdefender Internet Security 2013 Bitdefender to download the files, ensuring you are installing the very latest version of the software. Note Downloading the installation files can take a long time, especially over slower Internet connections. Once the installation is validated, the setup wizard will appear. Follow the steps to install Bitdefender Internet Security 2013. Step 1 - Welcome The welcome screen lets you choose what type of installation you want to perform.
Bitdefender Internet Security 2013 installation path, click Change and select the folder in which you would like Bitdefender to be installed. Configure Proxy Settings Bitdefender Internet Security 2013 requires access to the Internet for product registration, downloading security and product updates, in-cloud detection components etc. If you use a proxy connection instead of a direct Internet connection, you must select this option and configure the proxy settings.
Bitdefender Internet Security 2013 Note You can find your license key: ▶ on the CD/DVD label. ▶ on the product registration card. ▶ in the online purchase e-mail. 3. Click Register Now. ● I want to evaluate Bitdefender In this case, you can use the product for a 30 day period. To begin the trial period, select I want to evaluate the product. Click Next. Step 6 - Configure product behavior Bitdefender can be configured to automatically manage your security permanently or in certain situations.
Bitdefender Internet Security 2013 ● Antifraud ● Search Advisor You can turn the filters on or off at any time after the installation from the Bitdefender interface. To achieve the best level of protection, it is recommended to activate all the filters. Activate the Antispam filter only if you use an e-mail client configured to receive e-mail messages via the POP3 protocol. Click Next. Step 8 - Login to MyBitdefender A MyBitdefender account is required in order to use the online features of your product.
Bitdefender Internet Security 2013 2. Follow the instructions provided by the selected service to link your account to Bitdefender. Note Bitdefender does not get access to any confidential information such as the password of the account you use to log in, or the personal information of your friends and contacts. I already have a MyBitdefender account If you have logged in to an account from your product before, Bitdefender will detect it and prompt you to enter the password to log in to that account.
Bitdefender Internet Security 2013 Getting started 11
Bitdefender Internet Security 2013 5. The basics Once you have installed Bitdefender Internet Security 2013, your computer is protected against all kinds of malware (such as viruses, spyware and trojans) and Internet threats (such as hackers, phishing and spam). You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings. However, you may want to take advantage of the Bitdefender settings to fine-tune and improve your protection.
Bitdefender Internet Security 2013 Detected issues include important protection settings that are turned off and other conditions that can represent a security risk. They are grouped into two categories: ● Critical issues - prevent Bitdefender from protecting you against malware or represent a major security risk. ● Minor (non-critical) issues - can affect your protection in the near future.
Bitdefender Internet Security 2013 ● Disabled security settings. Such issues are fixed immediately, by enabling the respective security settings. ● Preventive security tasks you need to perform. When fixing such issues, a wizard helps you successfully complete the task. 5.2.2.
Bitdefender Internet Security 2013 ● Antispam ● Privacy Control ● Firewall ● Update ● Safego Events counters are displayed in the Bitdefender interface to allow easy identification of areas with outstanding events. These are icons appearing on specific modules that indicate the number of unread critical events related to a module's activity. For example, if there is one unread critical event related to the activity of the Update module, the icon appears on the Update panel.
Bitdefender Internet Security 2013 ● Privacy protection, provided by antiphishing and antimalware filtering for your web browsing. ● Automatic updates. To turn the Autopilot on or off, follow these steps: 1. Open the Bitdefender window. 2. Click the User Mode / Autopilot switch on the upper toolbar. When the switch is on the User Mode position, the Autopilot is off. As long as the Autopilot is on, the Bitdefender icon in the system tray changes to .
Bitdefender Internet Security 2013 ● Auto Update is turned off. ● The Bitdefender toolbar in your web browser is disabled when you play browser-based online games. While in Game Mode, the Bitdefender icon in the system tray changes to . Using Game Mode By default, Bitdefender automatically enters Game Mode when you start a game from the Bitdefender's list of known games or when an application goes to full screen.
Bitdefender Internet Security 2013 4. In the General Settings window, select the General tab. 5. Click the Game list link. Two buttons are available at the bottom of the list: ● Add game - add a new game or application to the Game list. A new window will appear. Browse to the application's executable file, select it and click OK to add it to the list. ● Remove game - remove a selected game or application from the list.
Bitdefender Internet Security 2013 Bitdefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode. Likewise, Bitdefender automatically exits Laptop Mode, when it detects the laptop is no longer running on battery. To turn on or off automatic laptop mode, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select General. 4. In the General Settings window, select the General tab.
Bitdefender Internet Security 2013 4. In the General Settings window, select the General tab. 5. Turn off password protection by clicking the switch. Enter the password and then click OK. 5.7. Anonymous usage reports By default, Bitdefender sends reports containing information about how you use it to Bitdefender servers. This information is essential for improving the product and can help us offer you a better experience in the future.
Bitdefender Internet Security 2013 6. Bitdefender interface Bitdefender Internet Security 2013 meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To see the status of the product and perform essential tasks, the Bitdefender system tray icon is available at any time. The main window gives you access to important product information, the program modules and lets you perform common tasks.
Bitdefender Internet Security 2013 ● Hide / Show Security Widget - enables / disables Security Widget. ● Update Now - starts an immediate update. You can follow the update status in the Update panel of the main Bitdefender window. The Bitdefender system tray icon informs you when issues affect your computer or how the product operates, by displaying a special symbol, as follows: Critical issues are affecting the security of your system.
Bitdefender Internet Security 2013 Link Description Feedback Opens a web page in your browser where you can take a short survey about your experience in using the product. We rely on your feedback in our constant quest to improve Bitdefender products. Help and Support Click this link if you need help with Bitdefender. A new window will appear where you can open the product help, go to the Support Center or contact support.
Bitdefender Internet Security 2013 ● Autopilot / User Mode allows you to engage the Autopilot and enjoy completely silent security. For detailed information, please refer to “Autopilot” (p. 15). 6.2.2. Panels area The panels area is where you can directly manage the Bitdefender modules. To browse through the panels, use the slider below the panels area or the arrows located to the right and to the left. Each module panel contains the following elements: ● The name of the module and a status message.
Bitdefender Internet Security 2013 ● Vulnerability Scan ● Rescue Mode The Autoscan switch allows you to turn the Autoscan feature on or off. For more information about scan tasks and how to configure antivirus protection, please refer to “Antivirus protection” (p. 60). Antispam The Bitdefender antispam module ensures your Inbox stays free of unwanted e-mails by filtering POP3 mail traffic. Antispam protection is not enabled by default.
Bitdefender Internet Security 2013 Update In a world where cyber criminals constantly try to come up with new ways to cause harm, it is essential to keep your security solution up to date if you are to stay one step ahead of them. By default, Bitdefender automatically checks for updates every hour. If you want to turn off automatic updates, use the Auto Update switch on the Update panel. Warning This is a critical security issue. We recommend you to disable automatic update for as little time as possible.
Bitdefender Internet Security 2013 6.3. Settings Overview window The Settings Overview window gives you access to the advanced settings of your product. This is where you can configure Bitdefender in detail. Select a module to configure its settings or perform security or administrative tasks. The following list briefly describes each module. General Allows you to configure general product settings, such as the settings password, Game Mode, Laptop Mode, proxy settings and status alerts.
Bitdefender Internet Security 2013 ● scan files or folders by dragging and dropping one or multiple items over the widget. Security Widget The overall security status of your computer is displayed at the center of the widget. The status is indicated by the color and shape of the icon that is displayed in this area. Critical issues are affecting the security of your system. They require your immediate attention and must be fixed as soon as possible. Click the status icon to begin fixing the reported issues.
Bitdefender Internet Security 2013 real-time antivirus scanning activity. The taller the blue bar, the more intense is the activity of this module. The button on the lower side of the widget launches your MyBitdefender account control panel in a web browser window. For more information, please refer to “MyBitdefender account” (p. 32). 6.4.1. Scanning files and folders You can use the Security Widget to quickly scan files and folders.
Bitdefender Internet Security 2013 7. Registering Bitdefender In order to be protected by Bitdefender, you must register your product with a license key. The license key specifies how long you may use the product. As soon as the license key expires, Bitdefender stops performing its functions and protecting your computer. You should purchase a license key or renew your license a few days before the current license key expires. For more information, please refer to “Buying or renewing license keys” (p. 30).
Bitdefender Internet Security 2013 Bitdefender will alert you when the expiration date of your current license is approaching. Follow the instructions in the alert to purchase a new license. You can visit a web page from where a license key can be purchased at any time, by following these steps: 1. Open the Bitdefender window. 2. Click the link that indicates the number of days left on your license, located at the bottom of the Bitdefender window, to open the product registration window. 3.
Bitdefender Internet Security 2013 8. MyBitdefender account The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender. You must link your computer to MyBitdefender by logging in to an account from Bitdefender Internet Security 2013 in order to do any of the following: ● Recover your license key, should you ever lose it. ● Configure Parental Control settings for your children's Windows accounts and monitor their activity wherever you are.
Bitdefender Internet Security 2013 2. Click MyBitdefender at the top of the window and then select Account settings from the drop-down menu. If you have already logged in to an account, the account you are logged in to is displayed. Click Go to MyBitdefender to go to your dashboard. To change the account linked to the computer, select to log in to another account. If you have not logged in to an account, proceed according to your situation.
Bitdefender Internet Security 2013 I already have a MyBitdefender account If you already have an account but you have not logged in to it yet, follow these steps to log in: 1. Type the e-mail address and the password of your account in the corresponding fields. Note If you have forgotten your password, click Forgot password and follow the instructions to retrieve it. 2. Click Login to MyBitdefender.
Bitdefender Internet Security 2013 9. Keeping Bitdefender up-to-date New malware is found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Internet Security 2013 You can find out when updates were initiated and information about them (whether they were successful or not, if they require a restart to complete the installation). If required, restart the system at your earliest convenience. 9.2. Performing an update In order to perform updates, an Internet connection is required. To start an update, do any of the following: ● Open the Bitdefender window and click Update now on the Update panel.
Bitdefender Internet Security 2013 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Update. 4. In the Update Settings window, adjust the settings according to your preferences. Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet. The update location is a generic Internet address that is automatically redirected to the closest Bitdefender update server in your region.
Bitdefender Internet Security 2013 How to 38
Bitdefender Internet Security 2013 10. Installation 10.1. How do I install Bitdefender on a second computer? If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, follow these steps: 1. Install Bitdefender from the CD/ DVD or using the installer provided in the online purchase e-mail and follow the same installation steps. 2.
Bitdefender Internet Security 2013 ● Bitdefender Internet Security 2013 ● Bitdefender Total Security 2013 If you want to install another Bitdefender 2013 product on your system than the one you purchased, follow these steps: 1. Open the Bitdefender window. 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3. Enter the license key and click Register Now. 4.
Bitdefender Internet Security 2013 11. Registration 11.1. What Bitdefender product am I using? To find out which Bitdefender program you have installed, follow these steps: 1. Open the Bitdefender window. 2. At the top of the window you should see one of the following: ● Bitdefender Antivirus Plus 2013 ● Bitdefender Internet Security 2013 ● Bitdefender Total Security 2013 11.2. How do I register a trial version? If you have installed a trial version, you may only use it for a limited period of time.
Bitdefender Internet Security 2013 11.4. How do I register Bitdefender without an Internet connection? If you just purchased Bitdefender and you do not have an Internet connection, you can still register Bitdefender offline. To register Bitdefender with your license key, follow these steps: 1. Go to a PC connected to the Internet. For example, you can use a friend's computer or a PC from a public location. 2. Go to https://my.bitdefender.com to create a MyBitdefender account. 3. Log in to your account. 4.
Bitdefender Internet Security 2013 4. A web page will open on your web browser where you can purchase a Bitdefender license key. Note As an alternative, you can contact the retailer you bought your Bitdefender product from. ● Follow these steps to register your Bitdefender with the new license key: 1. Open the Bitdefender window. 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3.
Bitdefender Internet Security 2013 12. Scanning with Bitdefender 12.1. How do I scan a file or a folder? The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files.
Bitdefender Internet Security 2013 You can easily configure the scanning options by adjusting the scan level. Drag the slider along the scale to set the desired scan level. You can also choose to shutdown the computer when the scan is over if no threats are found. Remember that this will be the default behavior every time you run this task. 5. Click Start Scan and follow the Antivirus Scan wizard to complete the scan.
Bitdefender Internet Security 2013 12.5. What to do when Bitdefender detected a clean file as infected? There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area: 1. Turn off the Bitdefender real-time antivirus protection: a. Open the Bitdefender window. b. Click the Settings button on the upper toolbar. c. In the Settings Overview window, select Antivirus. d.
Bitdefender Internet Security 2013 1. Open the Bitdefender window. 2. Click the Events button on the upper toolbar. 3. In the Events Overview window, select Antivirus. 4. In the Antivirus Events window, select the Virus Scan tab. This is where you can find all malware scan events, including threats detected by on-access scanning, user-initiated scans and status changes for automatic scans. 5. In the events list, you can check what scans have been performed recently. Click an event to view details about it.
Bitdefender Internet Security 2013 13. Parental Control 13.1. How do I protect my children from online threats? Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from viewing inappropriate content whenever you are not around. To configure the Parental Control, follow these steps: 1. Create limited (standard) Windows user accounts for your children to use.
Bitdefender Internet Security 2013 2. Go to: https://my.bitdefender.com 3. Log in to your account using your user name and password. 4. Click Parental Control to access the dashboard. 5. Select your child's profile on the left-side menu. 6. Click on the Web panel to access the Web Activity window. 7. Click Schedule. 8. Select from the grid the time intervals during which Internet access is blocked. You can click individual cells, or you can click and drag to cover longer periods.
Bitdefender Internet Security 2013 If you need to restrict access to a game or an application, you can use Bitdefender Parental Control even when you are not at home. To block access to a game or an application , follow these steps: 1. On any device with Internet access, open a web browser. 2. Go to: https://my.bitdefender.com 3. Log in to your account using your user name and password. 4. Click Parental Control to access the dashboard. 5. Select your child's profile on the left-side menu. 6.
Bitdefender Internet Security 2013 2. Click Start, click Control Panel, and then click User Accounts. 3. Click Create a new account. 4. Type the name for the user. You can use the person's full name, first name, or a nickname. Then click Next. 5. For the account type, click Standard, and then Create Account. Limited accounts are appropriate for children because they cannot make system-wide changes or install certain applications. 6.
Bitdefender Internet Security 2013 14. Privacy Control 14.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking applications. Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations.
Bitdefender Internet Security 2013 1. Right-click the file or folder you want to permanently delete, point to Bitdefender and select File Shredder. 2. A confirmation window will appear. Click Yes to start the File Shredder wizard. 3. Wait for Bitdefender to finish shredding the files. 4. The results are displayed. Click Close to exit the wizard.
Bitdefender Internet Security 2013 15. Useful Information 15.1. How do I automatically shut down the computer after the scan is over? Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending on your system's hardware and software configuration. For this reason, Bitdefender allows you to configure Bitdefender to shut down your system as soon as the scan is over.
Bitdefender Internet Security 2013 To manage the proxy settings, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select General. 4. In the General Settings window, select the Advanced tab. 5. Turn on proxy usage by clicking the switch. 6. Click the Manage proxies link. 7.
Bitdefender Internet Security 2013 ● For Windows Vista and Windows 7: 1. Click Start. 2. Locate Computer on the Start menu. 3. Right-click Computer and select Properties. 4. Look under System in order to check the information about your system. 15.4. How do I display hidden objects in Windows? These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden.
Bitdefender Internet Security 2013 2. Wait a few moments until the installed software list is displayed. 3. Find the name of the program you want to remove and select Uninstall. 4. Wait for the uninstall process to complete, then reboot your system. If you fail to remove the other security solution from your system, get the uninstall tool from the vendor website or contact them directly in order to provide you with the uninstall guidelines. 15.6.
Bitdefender Internet Security 2013 To start Windows in Safe Mode: 1. Restart the computer. 2. Press the F8 key several times before Windows starts in order to access the boot menu. 3. Select Safe Mode in the boot menu or Safe Mode with Networking if you want to have Internet access. 4. Press Enter and wait while Windows loads in Safe Mode. 5. This process ends with a confirmation message. Click OK to acknowledge. 6. To start Windows normally, simply reboot the system.
Bitdefender Internet Security 2013 Managing your security 59
Bitdefender Internet Security 2013 16. Antivirus protection Bitdefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new malware threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
Bitdefender Internet Security 2013 To protect you against unknown malicious applications, Bitdefender uses Active Virus Control, an advanced heuristic technology, which continuously monitors the applications running on your system. Active Virus Control automatically blocks applications that exhibit malware-like behavior to stop them from damaging your computer. Occasionally, legitimate applications may be blocked.
Bitdefender Internet Security 2013 Warning This is a critical security issue. We recommend you to disable real-time protection for as little time as possible. If real-time protection is disabled, you will not be protected against malware threats. 16.1.2. Adjusting the real-time protection level The real-time protection level defines the scan settings for real-time protection.
Bitdefender Internet Security 2013 ● Scan options for accessed files. You can set Bitdefender to scan all accessed files or applications (program files) only. Scanning all accessed files provides best protection, while scanning applications only can be used for better system performance. By default, both local folders and network shares are subject to on-access scanning. For better system performance, you can exclude network locations from on-access scanning.
Bitdefender Internet Security 2013 Though not recommended, you can disable e-mail, web or instant messaging antivirus scan to increase system performance. If you disable the corresponding scan options, the e-mails and files received or downloaded from the Internet will not be scanned, thus allowing infected files to be saved to your computer. This is not a major threat because real-time protection will block the malware when the infected files are accessed (opened, moved, copied or executed).
Bitdefender Internet Security 2013 Files that cannot be disinfected are moved to quarantine in order to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, please refer to “Managing quarantined files” (p. 77). Important For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files.
Bitdefender Internet Security 2013 16.2. On-demand scanning The main objective for Bitdefender is to keep your computer clean of viruses. This is first and foremost done by keeping new viruses out of your computer and by scanning your e-mail messages and any new files downloaded or copied to your system. There is a risk that a virus is already lodged in your system, before you even install Bitdefender.
Bitdefender Internet Security 2013 16.2.3. Running a Quick Scan Quick Scan uses in-the-cloud scanning to detect malware running in your system. Running a Quick Scan usually takes less than a minute and uses a fraction of the system resources needed by a regular virus scan. To run a Quick Scan, follow these steps: 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Quick Scan from the drop-down menu. 3. Follow the Antivirus Scan wizard to complete the scan.
Bitdefender Internet Security 2013 unresolved threats, you will be prompted to choose the actions to be taken on them. 16.2.5. Configuring a custom scan To configure a scan for malware in detail and then run it, follow these steps: 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Custom Scan from the drop-down menu. 3. If you want to, you can quickly rerun a previous custom scan by clicking the corresponding entry in the Recent Scans or Favorite Scans list. 4.
Bitdefender Internet Security 2013 To save a recently run custom scan to the favorite scans list, follow these steps: 1. Open the custom scan configuration window. a. Open the Bitdefender window. b. On the Antivirus panel, click Scan Now and select Custom Scan from the drop-down menu. 2. Locate the desired scan in the Recent scans list. 3. Go with the mouse cursor over the name of the scan and click the the scan to the favorite scans list.
Bitdefender Internet Security 2013 system only if the infected file is extracted from the archive and executed without having real-time protection enabled. However, it is recommended to use this option in order to detect and remove any potential threat, even if it is not an immediate threat. Note Scanning archived files increases the overall scanning time and requires more system resources. ● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your hard disk.
Bitdefender Internet Security 2013 Step 1 - Perform scan Bitdefender will start scanning the selected objects. You can see real-time information about the scan status and statistics (including the elapsed time, an estimation of the remaining time and the number of detected threats). To see more details, click the Show more link. Wait for Bitdefender to finish scanning. The scanning process may take a while, depending on the complexity of the scan. Stopping or pausing the scan.
Bitdefender Internet Security 2013 You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues. One or several of the following options can appear on the menu: Take proper actions Bitdefender will take the recommended actions depending on the type of detected file: ● Infected files. Files detected as infected match a malware signature in the Bitdefender Malware Signature Database.
Bitdefender Internet Security 2013 Take no action No action will be taken on the detected files. After the scan is completed, you can open the scan log to view information on these files. Click Continue to apply the specified actions. Step 3 - Summary When Bitdefender finishes fixing the issues, the scan results will appear in a new window. If you want comprehensive information on the scanning process, click Show Log to view the scan log. Click Close to close the window.
Bitdefender Internet Security 2013 16.3. Automatic scan of removable media Bitdefender automatically detects when you connect a removable storage device to your computer and scans it in the background. This is recommended in order to prevent viruses and other malware from infecting your computer.
Bitdefender Internet Security 2013 ● In some cases, Bitdefender may not be able remove malware from specific files due to legal or technical constraints. Such an example are files archived using a proprietary technology (this is because the archive cannot be recreated correctly). To find out how to deal with malware, please refer to “Removing malware from your system” (p. 141). 16.3.2. Managing removable media scan To manage automatic scan of removable media, follow these steps: 1.
Bitdefender Internet Security 2013 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antivirus. 4. In the Antivirus Settings window, select the Exclusions tab. 5. Turn on scan exclusions for files using the corresponding switch. 6. Click the Excluded files and folders link. In the window that appears, you can manage the files and folders excluded from scanning. 7. Add exclusions by following these steps: a.
Bitdefender Internet Security 2013 a. Click the Add button, located at the top of the exclusions table. b. Enter the extensions that you want to be excluded from scanning, separating them with semicolons (;). Here is an example: txt;avi;jpg c. By default, all files with the specified extensions are excluded from both on-access and on-demand scanning. To change when to apply the exclusion, select one of the other options. d. Click Add. 8. Click OK to save the changes and close the window. 16.4.3.
Bitdefender Internet Security 2013 In addition, Bitdefender scans the quarantined files after each malware signature update. Cleaned files are automatically moved back to their original location. To check and manage quarantined files, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antivirus. 4. In the Antivirus Settings window, select the Quarantine tab. 5.
Bitdefender Internet Security 2013 16.6.1. Checking detected applications To check the applications detected by Active Virus Control, follow these steps: 1. Open the Bitdefender window. 2. Click the Events button on the upper toolbar. 3. In the Events Overview window, select Antivirus. 4. In the Antivirus Events window, select the Active Virus Control tab. 5. Click an event to view details about it. 6.
Bitdefender Internet Security 2013 Note As you set the protection level higher, Active Virus Control will require fewer signs of malware-like behavior to report a process. This will lead to a higher number of applications being reported and, at the same time, to an increased likelihood of false positives (clean applications detected as malicious). 16.6.4.
Bitdefender Internet Security 2013 16.7. Fixing system vulnerabilities An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use. You should also consider disabling Windows settings that make the system more vulnerable to malware.
Bitdefender Internet Security 2013 e. Weak passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides. Click Fix to modify the weak passwords. You can choose between asking the user to change the password at the next logon or changing the password yourself immediately. For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). f.
Bitdefender Internet Security 2013 Important To be automatically notified about system or application vulnerabilities, keep the Automatic Vulnerability Scan enabled. 6. Choose the system vulnerabilities you want to be regularly checked by using the corresponding switches. Critical Windows updates Check if your Windows operating system has the latest critical security updates from Microsoft.
Bitdefender Internet Security 2013 17. Antispam Spam is a term used to describe unsolicited e-mail. Spam is a growing problem, both for individuals and for organizations. It's not pretty, you wouldn't want your kids to see it, it can get you fired (for wasting too much time or from receiving porn in your office mail) and you can't stop people from sending it. The next best thing to that is, obviously, to stop receiving it.
Bitdefender Internet Security 2013 Friends list / Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain. By using friends or spammers list, you can easily classify which people you want to receive e-mail from (friends) no matter what the message contains, or which people you never want to hear from again (spammers). Note We recommend that you add your friends' names and e-mail addresses to the Friends list.
Bitdefender Internet Security 2013 If the spam score exceeds the threshold level, the e-mail is considered SPAM. The threshhold level is defined by the antispam sensitivity level. For more information, please refer to “Adjusting the sensitivity level” (p. 92). The filter also detects messages marked as SEXUALLY-EXPLICIT: in the subject line and tags them as SPAM.
Bitdefender Internet Security 2013 Note If the e-mail is tagged as SEXUALLY EXPLICIT in the subject line, Bitdefender will consider it SPAM. If the spam score exceeds the threshold level, the e-mail is considered SPAM. The threshhold level is defined by the antispam protection level. For more information, please refer to “Adjusting the sensitivity level” (p. 92).
Bitdefender Internet Security 2013 Important Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, please refer to “Supported e-mail clients and protocols” (p. 87). Each button from the Bitdefender toolbar will be explained below: Is Spam - indicates that the selected e-mail is spam. The e-mail will be moved immediately to the Spam folder.
Bitdefender Internet Security 2013 4. Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list. You may need to click OK to acknowledge. You will always receive e-mail messages from this address no matter what they contain. 5. Click the Not Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window). The e-mail message will be moved to the Inbox folder. 17.3.2.
Bitdefender Internet Security 2013 17.4. Configuring the Friends List The Friends list is a list of all the e-mail addresses from which you always want to receive messages, regardless of their content. Messages from your friends are not labeled as spam, even if the content resembles spam. Note Any mail coming from an address contained in the Friends list, will automatically be delivered to your Inbox without further processing.
Bitdefender Internet Security 2013 17.5. Configuring the Spammers List The Spammers list is a list of all the e-mail addresses from which you don't want to receive messages, regardless of their content. Any e-mail message received from an address contained in the Spammers list will be automatically marked as SPAM, without further processing.
Bitdefender Internet Security 2013 To load a previously saved Spammers list, click the Load button and open the corresponding .bwl file. To reset the content of the existing list when loading a previously saved list, select Overwrite the current list. Click OK to save the changes and close the window. 17.6.
Bitdefender Internet Security 2013 If you are using Microsoft Outlook / Outlook Express / Windows Mail / Thunderbird, you can configure the local antispam filters directly from your mail client. Click the Settings button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window) and then the Antispam Filters tab. 17.8.
Bitdefender Internet Security 2013 18. Privacy Control Your private information is a constant target for cyber criminals. As the threats have spread to nearly the entire spectrum of online activities, improperly protected e-mail, instant messaging and web browsing can lead to information leaks that compromise your privacy. Additionally, important files you store on your computer can one day find themselves in the wrong hands.
Bitdefender Internet Security 2013 4. In the Privacy Control Settings window, select the Antiphishing tab. Click the switches to turn on or off: ● Showing the Bitdefender toolbar in the web browser. Note The Bitdefender browser toolbar is not enabled by default. ● Search advisor, a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result: You should not visit this web page.
Bitdefender Internet Security 2013 To remove a web site from the list, select it in the list and click the corresponding Remove link. Click Save to save the changes and close the window. 18.1.1. Bitdefender protection in the web browser Bitdefender integrates directly through an intuitive and easy-to-use toolbar into the following web browsers: ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● Safari ● Opera The Bitdefender toolbar is not your typical browser toolbar.
Bitdefender Internet Security 2013 Settings Click to select individual features to turn on or off: ● Antiphishing Filter ● Antimalware Web Filter ● Search Advisor Power Switch To enable / disable the toolbar features completely, click of the toolbar. on the right side 18.1.2. Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe, the website is blocked and a warning page is displayed in your browser.
Bitdefender Internet Security 2013 Once the prerequisites are met, Bitdefender will inform you of the encryption status of your chat session through messages displayed in the chat window. To turn instant messaging encryption on or off follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Privacy Control. 4. In the Privacy Control Settings window, select the Chat Encryption tab. 5.
Bitdefender Internet Security 2013 3. In the Settings Overview window, select Privacy Control. 4. In the Privacy Control Settings window, select the Data Protection tab. 5. Make sure data protection is enabled. 6. Create rules to protect your sensitive data. For more information, please refer to “Creating data protection rules” (p. 99). Creating data protection rules To create a rule, click the Add rule button and follow the configuration wizard.
Bitdefender Internet Security 2013 ● Limited user accounts - the rule will apply to you and all limited Windows accounts. Click Finish. The rule will appear in the table. From now on, any attempt to send the rule data through the selected protocols will fail. An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent. 18.3.3. Managing rules To manage the data protection rules: 1. Open the Bitdefender window. 2.
Bitdefender Internet Security 2013 2. On the Privacy panel, click Secure and select File Shredder from the drop-down menu. 3. Follow the File Shredder wizard: a. Select file/folder Add the files or folders you want to be permanently removed. b. Shredding Files Wait for Bitdefender to finish shredding the files. c. Results The results are displayed. Click Close to exit the wizard. 18.5. ID theft protection To protect you against identity theft, Bitdefender comes with the ID theft protection service.
Bitdefender Internet Security 2013 19. Firewall The Firewall protects your computer from inbound and outbound unauthorized connection attempts, both on local networks and on the Internet. It is quite similar to a guard at your gate - it keeps track of connection attempts and decides which to allow and which to block. The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system.
Bitdefender Internet Security 2013 19.1. Turning on or off firewall protection To turn firewall protection on or off, follow these steps: 1. Open the Bitdefender window. 2. On the Firewall panel, click the Firewall switch. Warning Because it exposes your computer to unauthorized connections, turning off the firewall should only be a temporary measure. Turn the firewall back on as soon as possible. 19.2. Managing connection settings To view and edit the network connection settings, follow these steps: 1.
Bitdefender Internet Security 2013 Stealth option Description On Stealth Mode is on. Your computer is invisible from both the local network and the Internet. Off Stealth Mode is off. Anyone from the local network or the Internet can ping and detect your computer. Remote Your computer cannot be detected from the Internet. Local network users can ping and detect your computer. ● Generic - whether generic rules are applied to this connection.
Bitdefender Internet Security 2013 Sending E-mails Allow or deny sending e-mails over SMTP. By default, this type of connection is allowed. Web Browsing HTTP Allow or deny HTTP web browsing. By default, this type of connection is allowed. Incoming Remote Desktop Connections Allow or deny other computers' access over Remote Desktop Connections. By default, this type of connection is allowed. Windows Explorer traffic on HTTP / FTP Allow or deny HTTP and FTP traffic from Windows Explorer.
Bitdefender Internet Security 2013 Protocol Description delivery of data and also guarantees that packets will be delivered in the same order in which they were sent. UDP User Datagram Protocol - UDP is an IP-based transport designed for high performance. Games and other video-based applications often use UDP. A number Represents a specific IP protocol (other than TCP and UDP). You can find the complete list of assigned IP protocol numbers at http://www.iana.org/assignments/protocol-numbers.
Bitdefender Internet Security 2013 Event Description between two computers occurs only after a connection is established. Traffic Flow of data between two computers. Listen State in which an application monitors the network awaiting to establish a connection or to receive information from a peer application. ● Protocol. Select from the menu the IP protocol the rule applies to. ▶ If you want the rule to apply to all protocols, select Any. ▶ If you want the rule to apply to TCP, select TCP.
Bitdefender Internet Security 2013 19.3.3. Adapter rules For each network connection you can configure special trusted or untrusted zones. A trusted zone is a device that you fully trust, for example a computer or a printer. All traffic between your computer and a trusted device is allowed. To share resources with specific computers in an unsecured wireless network, add them as allowed computers. An untrusted zone is a device that you do not want to communicate with your computer at all.
Bitdefender Internet Security 2013 19.4. Monitoring network activity To monitor the current network / Internet activity (over TCP and UDP) sorted by application and to open the Bitdefender Firewall log, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Firewall. 4. In the Firewall Settings window, select the Advanced tab. 5. Under Networks Activity, click Network activity. A new window will appear.
Bitdefender Internet Security 2013 3. In the Settings Overview window, select Firewall. 4. In the Firewall Settings window, select the Settings tab. 5. Turn on Paranoid Mode by clicking the corresponding switch. Note When Paranoid Mode is turned on, the Autopilot is automatically switched off. As long as Paranoid Mode is on, an alert will be displayed prompting you for action every time one of the following situations occurs: ● An application tries to connect to the Internet.
Bitdefender Internet Security 2013 Note The operation of the Intrusion Detection System is related to that of the Active Virus Control. Process exclusion rules apply to both systems. 19.6.2. Other settings The following features can be enabled or disabled. ● Internet Connection Sharing - enables support for Internet Connection Sharing.
Bitdefender Internet Security 2013 20. Safepay secure online transactions The computer is fast becoming THE tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the Internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Internet Security 2013 ● add tabs to visit multiple websites in the Bitdefender Safepay window by clicking . ● navigate back and forward and refresh pages using ● access Bitdefender Safepay settings by clicking respectively. . ● manage your bookmarks by clicking next to the address bar. ● open the virtual keyboard by clicking . 20.2.
Bitdefender Internet Security 2013 2. Click the + button to add a new bookmark. 3. Enter the URL and the title of the bookmark and click Create. The URL is also added to the Domains list on the settings page. 20.4. Hotspot protection for unsecured networks When using Bitdefender Safepay while connected to unsecured Wi-fi networks (for example, a public hotspot) an extra layer of security is offered by the Hotspot protection feature.
Bitdefender Internet Security 2013 21. Parental Control Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system. Once you have configured Parental Control, you can easily find out what your child is doing on the computer. All you need is a computer with Internet access and a web browser. You can configure Parental Control to block : ● inappropriate web pages.
Bitdefender Internet Security 2013 3. Click the MyBitdefender button at the top of the window and select Parental Control from the drop-down menu. 4. The Parental Control dashboard will open in a new window. This is where you can check and configure the Parental Control settings of each Windows user account. 21.2. Adding your child's profile Before you configure Parental Control, create separate Windows user accounts for your children to use.
Bitdefender Internet Security 2013 ● The date and time when the event occurred. ● The actions taken by Bitdefender. To monitor the Internet traffic, the accessed applications or the Facebook activity for your child, follow these steps: 1. Access the Parental Control dashboard from your MyBitdefender account. 2. Click to access the activity window for the corresponding module. 21.2.2. Configuring e-mail notifications By default, when Parental Control is enabled, your children's activities are logged.
Bitdefender Internet Security 2013 21.3.1. Web Control Web control helps you block websites with inappropriate content and set time restrictions on Internet access. To configure Web control for a specific user account: 1. Click on the Web panel to access the Web Activity window. 2. Use the switch to turn on Web Activity. Blocking a website To block access to a website, follow these steps: 1. Click the Blacklist button. 2. Enter the website in the corresponding field. 3. Click Add.
Bitdefender Internet Security 2013 2. You can check what web categories are automatically blocked / restricted for the currently selected age group. If you are not satisfied with the default settings, you can configure them as needed. 3. Click Save. Restricting Internet access by time You can specify when your child is allowed to access the Internet using the Web Schedule options in the Web Activity window. To configure in detail the Internet access for a specific user account, follow these steps: 1.
Bitdefender Internet Security 2013 ● uploaded photos and videos ● account privacy settings To configure Facebook protection for a specific user account: 1. Go to the Facebook tab. 2. Click Connect child's profile in the Facebook panel. 3. To protect the child's Facebook account, install the application using the corresponding link. 21.3.4.
Bitdefender Internet Security 2013 22. Safego protection for social networks You trust your online friends, but do you trust their computers? Use Safego protection for social networks to protect your account and your friends from online threats. Safego is a Bitdefender application developed to keep your Facebook and Twitter accounts safe. Its role is to scan the links you receive from your friends and monitor your account privacy settings.
Bitdefender Internet Security 2013 ● sends a direct message from your account to those persons on your Follow list in whose accounts issues have been detected. ● scans your private messages for spam, phishing and malware. ● automatically posts weekly security statistics about the activity in your account. To access Safego for Twitter from your Bitdefender product, follow these steps: 1. Open the Bitdefender window. 2. On the Safego panel, click Manage and select Activate for Twitter from the drop-down menu.
Bitdefender Internet Security 2013 23. USB Immunizer The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
Bitdefender Internet Security 2013 24. Managing your computers remotely Your MyBitdefender account allows you to manage the Bitdefender products installed on your computers remotely. Use MyBitdefender to create and apply tasks to your computers from a remote location. Any computer will be managed from MyBitdefender account if it meets the following conditions: ● you have installed a Bitdefender 2013 product on the computer ● you have linked the Bitdefender product to the MyBitdefender account.
Bitdefender Internet Security 2013 Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer. Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer. Product update Initiates the update process for the Bitdefender product installed on this computer.
Bitdefender Internet Security 2013 Troubleshooting 126
Bitdefender Internet Security 2013 25. Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 127) ● “Scan doesn't start” (p. 128) ● “I can no longer use an application” (p. 128) ● “I cannot connect to the Internet” (p.
Bitdefender Internet Security 2013 same time. For more information, please refer to “Minimum system requirements” (p. 3). ● Your hard disk drives are too fragmented. File fragmentation slows down file access and decreases system performance. To defragment your disk using your Windows operating system, follow the path from the Windows start menu: Start → All Programs → Accessories → System Tools → Disk Defragmenter. 25.2.
Bitdefender Internet Security 2013 You may encounter one of these situations: ● You could receive a message from Bitdefender that the program is trying to make a modification to the system. ● You could receive an error message from the program you're trying to use. This type of situation occurs when the Active Virus Control module mistakenly detects some applications as malicious.
Bitdefender Internet Security 2013 2. Click the Settings button on the upper toolbar.. 3. In the Settings Overview window, select Firewall. 4. In the Firewall Settings window, select the Settings tab. 5. Under Firewall Rules, click Application Rules. 6. To add an application rule, click the corresponding button. 7. Click Browse and select the application the rule applies to. 8. Select all the network types available. 9. Go to Permission and select Allow.
Bitdefender Internet Security 2013 Check for other potential causes, such as the following: ● The firewall on the other computer may block file and printer sharing with your computer. ▶ If the Windows Firewall is used, it can be configured to allow file and printer sharing as follows: open the Windows Firewall settings window, Exceptions tab and select the File and Printer Sharing check box. ▶ If another firewall program is used, please refer to its documentation or help file.
Bitdefender Internet Security 2013 ● If you still have a slow Internet connection, the issue may not be caused by Bitdefender. You should contact your Internet Service Provider to verify if the connection is operational on their side. If you receive confirmation from your Internet Service Provider that the connection is operational on their side and the issue still persists, contact Bitdefender as described in section “Asking for help” (p. 150).
Bitdefender Internet Security 2013 6. Click to return to the main window. 7. Go to the Update panel and click Update Now. 8. Select only Signatures updates and then click OK. 9. Bitdefender will download and install only the malware signature updates. 25.8. My computer is not connected to the Internet.
Bitdefender Internet Security 2013 To troubleshoot this error, try these solutions: 1. Wait a few moments and see if anything changes. The error may be temporary. 2. Restart the computer and wait a few moments until Bitdefender is loaded. Open Bitdefender to see if the error persists. Restarting the computer usually solves the problem. 3. Check if you have any other security solution installed as they may disrupt the normal operation of Bitdefender.
Bitdefender Internet Security 2013 1. If you are using one of the mail clients Bitdefender integrates into, indicate detection errors. Note Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, please refer to “Supported e-mail clients and protocols” (p. 87). 2. Decrease antispam protection level.
Bitdefender Internet Security 2013 2. Go to the junk mail folder where spam messages are moved. 3. Select the legitimate message incorrectly marked as [spam] by Bitdefender. 4. Click the Add Friend button on the Bitdefender antispam toolbar to add the sender to the Friends list. You may need to click OK to acknowledge. You will always receive e-mail messages from this address no matter what they contain. 5.
Bitdefender Internet Security 2013 Indicate undetected spam messages If you are using a supported mail client, you can easily indicate which e-mail messages should have been detected as spam. Doing so helps improve the efficiency of the antispam filter. Follow these steps: 1. Open your mail client. 2. Go to the Inbox folder. 3. Select the undetected spam messages. 4. Click the Is Spam button on the Bitdefender antispam toolbar (normally located in the upper part of the mail client window).
Bitdefender Internet Security 2013 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antispam. 4. In the Antispam Settings window, select the Settings tab. 5. Move the slider higher on the scale. 25.10.3. Antispam filter does not detect any spam message If no spam message is marked as [spam], there may be a problem with the Bitdefender Antispam filter.
Bitdefender Internet Security 2013 If removal fails, some Bitdefender registry keys and files may remain in your system. Such remainders may prevent a new installation of Bitdefender. They may also affect system performance and stability. In order to completely remove Bitdefender from your system, follow these steps: 1. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on your computer. 2. Run the uninstall tool using administrator privileges. 3. Restart your computer.
Bitdefender Internet Security 2013 b. Run the uninstall tool using administrator privileges. c. Restart your computer. 3. In order to correctly uninstall the other software, go to their website and run their uninstall tool or contact them directly in order to provide you with the uninstall guidelines. 4. Reboot your system in normal mode and reinstall Bitdefender. You have already followed the steps above and the situation is not solved. To solve this, follow these steps: 1.
Bitdefender Internet Security 2013 26. Removing malware from your system Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack. Because viruses change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the malware infection from your system. In such cases, your intervention is required. ● “Bitdefender Rescue Mode” (p.
Bitdefender Internet Security 2013 3. After the computer restarts, a menu will appear prompting you to select an operating system. Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition. 4. If prompted, press Enter and select the screen resolution closest to the one you normally use. Then press Enter again. Bitdefender Rescue Mode will load in a few moments.
Bitdefender Internet Security 2013 Note When working in Rescue Mode, you are dealing with Linux-type partition names. Disk partitions will appear as sda1 probably corresponding to the (C:) Windows-type partition, sda2 corresponding to (D:) and so on. 7. Wait for the scan to complete. If any malware is detected, follow the instructions to remove the threat. 8.
Bitdefender Internet Security 2013 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Turn on the Bitdefender real-time antivirus protection. In case the first method failed to remove the infection, follow these steps: 1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?” (p. 57). 2. Display hidden objects in Windows. 3. Browse to the location of the infected file (check the scan log) and delete it. 4.
Bitdefender Internet Security 2013 6. Recompress the files in a new archive using an archiving application, like WinZip. 7. Turn on the Bitdefender real-time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system. Note It's important to note that a virus stored in an archive is not an immediate threat to your system, since the virus has to be decompressed and executed in order to infect your system.
Bitdefender Internet Security 2013 If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 150). 26.5. What to do if I suspect a file as being dangerous? You may suspect a file from your system as being dangerous, even though your Bitdefender product did not detect it. To make sure your system is protected, follow these steps: 1. Run a System Scan with Bitdefender. To find out how to do this, please refer to “How do I scan my system?” (p.
Bitdefender Internet Security 2013 5. To turn on the System Restore, clear the Turn off System Restore check box on all drives, and click Apply. ● For Windows Vista: 1. Follow this path: Start → Control Panel → System and Maintenance → System 2. In the left pane, click System Protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. To turn off the System Restore clear the check boxes corresponding to each drive and click OK. 4.
Bitdefender Internet Security 2013 26.8. What are the skipped items in the scan log? All files that appear as Skipped in the scan report are clean. For increased performance, Bitdefender does not scan files that have not changed since the last scan. 26.9. What are the over-compressed files in the scan log? The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable.
Bitdefender Internet Security 2013 Contact us 149
Bitdefender Internet Security 2013 27. Asking for help Bitdefender strives to provide its customers with an unparalleled level of fast and accurate support. If you experience any issue with or if you have any question about your Bitdefender product, you can use several online resources to quickly find a solution or an answer. Or, if you prefer, you can contact the Bitdefender Customer Care team.
Bitdefender Internet Security 2013 b. Complete the submission form with the necessary data: i. Enter your e-mail address. ii. Enter your full name. iii. Choose your country from the corresponding menu. iv. Enter a description of the issue you encountered. c. Please wait for a few minutes while Bitdefender gathers product related information. This information will help our engineers find a solution to your problem. d. Click Finish to send the information to the Bitdefender Customer Care Department.
Bitdefender Internet Security 2013 28. Online resources Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: http://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: http://forum.bitdefender.com ● the HOTforSecurity computer security portal: http://www.hotforsecurity.
Bitdefender Internet Security 2013 The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5 different languages: English, German, French, Spanish and Romanian. Click the Home & Home Office Protection link to access the section dedicated to consumer products. 28.3. HOTforSecurity Portal The HOTforSecurity portal is a rich source of computer security information.
Bitdefender Internet Security 2013 29. Contact information Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 29.1. Web addresses Sales department: sales@bitdefender.com Support Center: http://www.bitdefender.
Bitdefender Internet Security 2013 PO Box 667588 Pompano Beach, Fl 33066 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.com UK and Ireland Genesis Centre Innovation Way Stoke-on-Trent, Staffordshire ST6 4BF E-mail: info@bitdefender.co.uk Phone: +44 (0) 8451-305096 Sales: sales@bitdefender.co.uk Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.co.
Bitdefender Internet Security 2013 Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.ro/suport Website: http://www.bitdefender.ro United Arab Emirates Dubai Internet City Building 17, Office # 160 Dubai, UAE Sales phone: 00971-4-4588935 / 00971-4-4589186 Sales e-mail: sales@bitdefender.com Technical support: http://www.bitdefender.com/suport Website: http://www.bitdefender.
Bitdefender Internet Security 2013 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
Bitdefender Internet Security 2013 Browser Short for Web browser, a software application used to locate and display Web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.
Bitdefender Internet Security 2013 Events An action or occurrence detected by a program. Events can be user actions, such as clicking a mouse button or pressing a key, or system occurrences, such as running out of memory. False positive Occurs when a scanner identifies a file as infected when in fact it is not. Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g.
Bitdefender Internet Security 2013 are increasingly being used by cyber-criminals for malicious purposes (for example, to collect private data, such as login credentials and social security numbers). Macro virus A type of computer virus that is encoded as a macro embedded in a document. Many applications, such as Microsoft Word and Excel, support powerful macro languages. These applications allow you to embed a macro in a document, and have the macro execute each time the document is opened.
Bitdefender Internet Security 2013 information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information. Polymorphic virus A virus that changes its form with each file it infects.
Bitdefender Internet Security 2013 Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited e-mail. Spyware Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Internet Security 2013 Trojan A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive. One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer. The term comes from a story in Homer's Iliad, in which the Greeks give a giant wooden horse to their foes, the Trojans, ostensibly as a peace offering.
