User's Guide Copyright© 2013 Bitdefender
Bitdefender Internet Security Bitdefender Internet Security User's Guide Publication date 08/12/2013 Copyright© 2013 Bitdefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of Bitdefender.
Bitdefender Internet Security Each man has his price Bob And yours was pretty low
Bitdefender Internet Security Table of Contents Installation ................................................................. 1 1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2.
Bitdefender Internet Security 8.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 8.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 How to ..................................................................... 39 9. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 9.1.
Bitdefender Internet Security 15.7. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.8. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.9. How do I use System Restore in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15.10. How do I restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 65 66 67 Managing your security ...
Bitdefender Internet Security 17.6. Configuring the local antispam filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 17.7. Configuring the cloud settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 18. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 18.1. Antiphishing protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security 22.3.7. Phone numbers control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 23. Safego protection for Facebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 24. USB Immunizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 25. Managing your computers remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 25.1.
Bitdefender Internet Security 30. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 30.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 30.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 30.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bitdefender Internet Security Installation 1
Bitdefender Internet Security 1. Preparing for installation Before you install Bitdefender Internet Security, complete these preparations to ensure the installation will go smoothly: ● Make sure that the computer where you plan to install Bitdefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, Bitdefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
Bitdefender Internet Security 2. System requirements You may install Bitdefender Internet Security only on computers running the following operating systems: ● Windows XP with Service Pack 3 (32-bit) ● Windows Vista with Service Pack 2 ● Windows 7 with Service Pack 1 ● Windows 8 Before installation, make sure that your computer meets the minimum system requirements.
Bitdefender Internet Security ● Chrome 20 or higher ● Yahoo! Messenger 9 or higher ● Microsoft Outlook 2007 / 2010 / 2013 ● Microsoft Outlook Express and Windows Mail (on 32-bit systems) ● Mozilla Thunderbird 3.0.4 ● .NET Framework 3.
Bitdefender Internet Security 3. Installing your Bitdefender product You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites (for example, the website of a Bitdefender partner or an online shop). You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/.
Bitdefender Internet Security to download the files, ensuring you are installing the very latest version of the software. Note Downloading the installation files can take a long time, especially over slower Internet connections. Once the installation is validated, the setup wizard will appear. Follow the steps to install Bitdefender Internet Security. Step 1 - Welcome The welcome screen lets you choose what type of installation you want to perform.
Bitdefender Internet Security change the installation path, click Change and select the folder in which you would like Bitdefender to be installed. Configure Proxy Settings Bitdefender Internet Security requires access to the Internet for product registration, downloading security and product updates, in-cloud detection components, etc. If you use a proxy connection instead of a direct Internet connection, you must select this option and configure the proxy settings.
Bitdefender Internet Security Note You can find your license key: ▶ on the CD/DVD label. ▶ on the product registration card. ▶ in the online purchase e-mail. 3. Click Register Now. ● I don't have a key, I want to try the product for free In this case, you can use the product for a 30 day period. To begin the trial period, select I don't have a key, I want to try the product for free. ● Click Next.
Bitdefender Internet Security ● Password - enter a password for your account. The password must be at least 6 characters long. ● Confirm password - retype the password. Note Once the account is created, you can use the provided e-mail address and password to log in to your account at https://my.bitdefender.com. 3. Click Create. 4. Before being able to use your account, you must complete the registration. Check your e-mail and follow the instructions in the confirmation e-mail sent by Bitdefender.
Bitdefender Internet Security Getting started 10
Bitdefender Internet Security 4. The basics Once you have installed Bitdefender Internet Security, your computer is protected against all kinds of malware (such as viruses, spyware and trojans) and Internet threats (such as hackers, phishing and spam). You can engage the Autopilot to enjoy completely silent security and you are not required to configure any settings. However, you may want to take advantage of the Bitdefender settings to fine-tune and improve your protection.
Bitdefender Internet Security For more information about the Bitdefender window and icon in the system tray, please refer to “Bitdefender interface” (p. 20). 4.2. Fixing issues Bitdefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data. By default, it will monitor only a series of issues that are considered to be very important.
Bitdefender Internet Security If you do not want to fix a specific issue right away, clear the corresponding check box. You will be prompted to specify for how long to postpone fixing the issue. Choose the desired option from the menu and click OK. To stop monitoring the respective issue category, choose Permanently. The issue status will change to Postpone and no action will be taken to fix the issue. 3. To fix the selected issues, click Start. Some issues are fixed immediately.
Bitdefender Internet Security Events are a very important tool in monitoring and managing your Bitdefender protection. For instance, you can easily check if the update was successfully performed, if malware was found on your computer, etc. Additionally, you can take further action if needed or change actions taken by Bitdefender. To access the Events log, follow these steps: 1. Open the Bitdefender window. 2. Click the Events on the upper toolbar to open the Events Overview window.
Bitdefender Internet Security To help you easily manage logged events, each section of the Events window provides options to delete or mark as read all events in that section. 4.4. Autopilot For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender Internet Security has been designed with a built-in Autopilot mode. While on Autopilot, Bitdefender applies an optimal security configuration and takes all security-related decisions for you.
Bitdefender Internet Security ● Game Mode ● Laptop Mode 4.5.1. Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance. The following settings are applied when Game Mode is on: ● All Bitdefender alerts and pop-ups are disabled. ● On-access scanning is set to the Permissive protection level. ● Autoscan is turned off.
Bitdefender Internet Security 3. In the Settings Overview window, select General. 4. In the General Settings window, select the General tab. 5. Turn on or off automatic game mode by clicking the corresponding switch. Manually adding games to the Game list If Bitdefender does not automatically enter Game Mode when you launch a certain game or application, you can manually add the application to the Game list.
Bitdefender Internet Security b. In the edit field, type the letter corresponding to the regular key you want to use. For example, if you want to use the Ctrl+Alt+D hotkey, you must check only Ctrl and Alt and type D. Note To disable the shortcut, turn off the Game Mode keyboard shortcut switch. 4.5.2. Laptop Mode Laptop Mode is especially designed for laptop and notebook users. Its purpose is to minimize Bitdefender's impact on power consumption while these devices are running on battery.
Bitdefender Internet Security 6. Enter the password in the two fields and then click OK. The password must be at least 8 characters long. Once you have set a password, anyone trying to change the Bitdefender settings will first have to provide the password. Important Be sure to remember your password or keep a record of it in a safe place. If you forget the password, you will have to reinstall the program or to contact Bitdefender for support. To remove password protection, follow these steps: 1.
Bitdefender Internet Security 5. Bitdefender interface Bitdefender Internet Security meets the needs of computer beginners and very technical people alike. Its graphical user interface is designed to suit each and every category of users. To see the status of the product and perform essential tasks, the Bitdefender system tray icon is available at any time. The main window gives you access to important product information, the program modules and lets you perform common tasks.
Bitdefender Internet Security ● Hide / Show Security Widget - enables / disables Security Widget. ● Update Now - starts an immediate update. You can follow the update status in the Update panel of the main Bitdefender window. ● Show Security Report - opens a window where you can see a weekly status and recommendations for your system. You can follow the recommendations to improve your system security.
Bitdefender Internet Security Link Description more information about your license key or register your product with a new license key. Help and Support Click this link if you need help with Bitdefender. A new window will appear where you can open the product help, go to the Support Center or contact support. Adds question marks in different areas of the Bitdefender window to help you easily find information about the different interface elements.
Bitdefender Internet Security 5.2.2. Panels area The panels area is where you can directly manage the Bitdefender modules. To browse through the panels, use the slider below the panels area or the arrows located to the right and to the left. Each module panel contains the following elements: ● The name of the module and a status message. ● An icon is available on the upper-right corner of most panels. Clicking it takes you directly to the advanced settings window. ● The icon of the module.
Bitdefender Internet Security The Autoscan switch allows you to turn the Autoscan feature on or off. For more information about scan tasks and how to configure antivirus protection, please refer to “Antivirus protection” (p. 69). Antispam The Bitdefender antispam module ensures your Inbox stays free of unwanted e-mails by filtering POP3 mail traffic. Antispam protection is enabled by default.
Bitdefender Internet Security Warning This is a critical security issue. We recommend you to disable automatic update for as little time as possible. If Bitdefender is not updated regularly, it will not be able to protect you against the latest threats. Click the Update Now button on the panel to start an immediate update. For more information about configuring updates, please refer to “Keeping Bitdefender up-to-date” (p. 36).
Bitdefender Internet Security 5.3. Settings Overview window The Settings Overview window gives you access to the advanced settings of your product. This is where you can configure Bitdefender in detail. Select a module to configure its settings or perform security or administrative tasks. The following list briefly describes each module. General Allows you to configure general product settings, such as the settings password, Game Mode, Laptop Mode, proxy settings and status alerts.
Bitdefender Internet Security ● one click access to your MyBitdefender account. ● scan files or folders by dragging and dropping one or multiple items over the widget. Security Widget The overall security status of your computer is displayed at the center of the widget. The status is indicated by the color and shape of the icon that is displayed in this area. Critical issues are affecting the security of your system. They require your immediate attention and must be fixed as soon as possible.
Bitdefender Internet Security real-time antivirus scanning activity. The taller the blue bar, the more intense is the activity of this module. The button on the lower side of the widget launches your MyBitdefender account control panel in a web browser window. For more information, please refer to “MyBitdefender account” (p. 33). 5.4.1. Scanning files and folders You can use the Security Widget to quickly scan files and folders.
Bitdefender Internet Security ● Cloud protection area - view information related to your system protection. ▶ File scan Allows you to see the files scanned by Bitdefender for the week. You can see details, such as the number of scanned files, the number of infected files and the number of files cleaned by Bitdefender. For more information on the Antivirus protection, please refer to “Antivirus protection” (p. 69). ▶ Application scan Allows you to see the number of blocked applications.
Bitdefender Internet Security ● Once a report is complete you will receive a pop-up notification. Click Show to access the security report. A web page will open on your web browser where you can view the generated report. 2. Take a look at the top of the window to see the overall security status. 3. Go with the mouse cursor over the selected areas to check our recommendations. 4. If there are issues you need to address, a little icon will appear. Move the mouse cursor over the icon for more information.
Bitdefender Internet Security 6. Registering Bitdefender In order to be protected by Bitdefender, you must register your product with a license key. The license key specifies how long you may use the product. As soon as the license key expires, Bitdefender stops performing its functions and protecting your computer. You should purchase a license key or renew your license a few days before the current license key expires. For more information, please refer to “Buying or renewing license keys” (p. 31).
Bitdefender Internet Security Bitdefender will alert you when the expiration date of your current license is approaching. Follow the instructions in the alert to purchase a new license. You can visit a web page from where a license key can be purchased at any time, by following these steps: 1. Open the Bitdefender window. 2. Click the link that indicates the number of days left on your license, located at the bottom of the Bitdefender window, to open the product registration window. 3.
Bitdefender Internet Security 7. MyBitdefender account The online features of your product and additional Bitdefender services are available exclusively through MyBitdefender. You must link your computer to MyBitdefender by logging in to an account from Bitdefender Internet Security in order to do any of the following: ● Recover your license key, should you ever lose it. ● Configure Parental Control settings for your children's Windows accounts and monitor their activity wherever you are.
Bitdefender Internet Security If you have already logged in to an account, the account you are logged in to is displayed. Click Go to MyBitdefender to go to your dashboard. To change the account linked to the computer, click Login with another account. If you have not logged in to an account, proceed according to your situation. I want to create a MyBitdefender account To successfully create a MyBitdefender account, follow these steps: 1. Select Create a new account. A new window will appear. 2.
Bitdefender Internet Security 1. Type the e-mail address and the password of your account in the corresponding fields. Note If you have forgotten your password, click Forgot password and follow the instructions to retrieve it. 2. Click Login to MyBitdefender. Once the computer is linked to an account, you can use the provided e-mail address and password to log in at https://my.bitdefender.com.
Bitdefender Internet Security 8. Keeping Bitdefender up-to-date New malware is found and identified every day. This is why it is very important to keep Bitdefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, Bitdefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that. If an update is detected, it is automatically downloaded and installed on your computer.
Bitdefender Internet Security 2. In the Events Overview window, click Update. You can find out when updates were initiated and information about them (whether they were successful or not, if they require a restart to complete the installation). If required, restart the system at your earliest convenience. 8.2. Performing an update In order to perform updates, an Internet connection is required.
Bitdefender Internet Security To adjust the update settings, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Update. 4. In the Update Settings window, adjust the settings according to your preferences. Update location Bitdefender is configured to update from the Bitdefender update servers on the Internet.
Bitdefender Internet Security How to 39
Bitdefender Internet Security 9. Installation 9.1. How do I install Bitdefender on a second computer? If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, follow these steps: 1. Install Bitdefender from the CD/ DVD or using the installer provided in the online purchase e-mail and follow the same installation steps.
Bitdefender Internet Security 9.3. Where can I download my Bitdefender product from? You can download your Bitdefender product from our authorized websites (for example, the website of a Bitdefender partner or an online shop) or from our website at the following address: http://www.bitdefender.com/Downloads/. Note Before running the kit, it is recommended to remove any antivirus solution installed on your system.
Bitdefender Internet Security 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3. Enter the new license key and click Register Now. 4. You will be informed that the license key is for a different Bitdefender product. Click the corresponding link and follow the procedure to perform the installation. 9.5.
Bitdefender Internet Security a. Click Start, go to Control Panel and double-click Programs and Features. b. Wait a few moments until the installed software list is displayed. c. Find Bitdefender and select Uninstall. d. Click Remove and then Reinstall/change my Bitdefender product. e. Wait for the uninstall process to complete and then reboot your system. ▶ In Windows 8: a.
Bitdefender Internet Security 2. Double click the installer to start the installation process. 3. When the registration window appears, enter the license key and click Register Now. 4. At the next step, you have the option to log in to your MyBitdefender account or create a new MyBitdefender account. You can also choose to create a MyBitdefender account later on. Wait until the installation process is completed and close the window.
Bitdefender Internet Security 10. Registration 10.1. What Bitdefender product am I using? To find out which Bitdefender program you have installed, follow these steps: 1. Open the Bitdefender window. 2. At the top of the window you should see one of the following: ● Bitdefender Antivirus Plus ● Bitdefender Internet Security ● Bitdefender Total Security 10.2. How do I register a trial version? If you have installed a trial version, you may only use it for a limited period of time.
Bitdefender Internet Security ● Purchase a license key 10.4. How do I renew my Bitdefender protection? When your Bitdefender protection is about to expire, you must renew your license key. ● Follow these steps to visit a website where you can renew your Bitdefender license key: 1. Open the Bitdefender window. 2. A link that indicates the number of days left on your license appears at the bottom of the Bitdefender window. Click this link to open the registration window. 3.
Bitdefender Internet Security 11. MyBitdefender 11.1. How do I log in into MyBitdefender using another online account? You have created a new MyBitdefender account and you want to use it from now on. To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and select Account Settings from the drop-down menu. If you have already logged in to an account, the account you are logged in is displayed.
Bitdefender Internet Security 4. Type in the required information in the corresponding fields. The data you provide here will remain confidential. ● E-mail - enter your e-mail address. ● User name - enter a user name for your account. ● Password - enter a password for your account. The password must be at least 6 characters long. ● Confirm password - retype the password. ● Click Create. 5. Before being able to use your account, you must complete the registration.
Bitdefender Internet Security 12. Scanning with Bitdefender 12.1. How do I scan a file or a folder? The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them.
Bitdefender Internet Security 4. If you want to configure the scanning options in detail, select the Advanced tab. You can easily configure the scanning options by adjusting the scan level. Drag the slider along the scale to set the desired scan level. You can also choose to shutdown the computer when the scan is over if no threats are found. Remember that this will be the default behavior every time you run this task. 5. Click OK to save the changes and close the window. 6.
Bitdefender Internet Security 12.5. What to do when Bitdefender detected a clean file as infected? There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area: 1. Turn off the Bitdefender real-time antivirus protection: a. Open the Bitdefender window. b. Click the Settings button on the upper toolbar. c. In the Settings Overview window, select Antivirus. d.
Bitdefender Internet Security You can open the scan log directly from the scan wizard, once the scan is completed, by clicking Show Log. To check a scan log or any detected infection at a later time, follow these steps: 1. Open the Bitdefender window. 2. Click the Events button on the upper toolbar. 3. In the Events Overview window, select Antivirus. 4. In the Antivirus Events window, select the Virus Scan tab.
Bitdefender Internet Security 13. Parental Control 13.1. How do I protect my children from online threats? Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from viewing inappropriate content whenever you are not around. To configure the Parental Control, follow these steps: 1. Create limited (standard) Windows user accounts for your children to use. For more information, please refer to “How do I create Windows user accounts?” (p.
Bitdefender Internet Security 2. Go to: https://my.bitdefender.com 3. Log in to your account using your user name and password. 4. Click Parental Control to access the dashboard. 5. Select your child's profile on the left-side menu. 6. Click on the Web panel to access the Web Activity window. 7. Click Schedule. 8. Select from the grid the time intervals during which Internet access is blocked. You can click individual cells, or you can click and drag to cover longer periods.
Bitdefender Internet Security 13.4. How do I prevent my child from playing a game? Bitdefender Parental Control allows you to control the content accessed by your child while using the computer. If you need to restrict access to a game or an application, you can use Bitdefender Parental Control even when you are not at home. To block access to a game, follow these steps: 1. On any device with Internet access, open a web browser. 2. Go to: https://my.bitdefender.com 3.
Bitdefender Internet Security 6. Your new account will have been created and you will see it listed in the Manage Accounts screen. ● Windows Vista or Windows 7: 1. Log on to your computer as an administrator. 2. Click Start, click Control Panel, and then click User Accounts. 3. Click Create a new account. 4. Type the name for the user. You can use the person's full name, first name, or a nickname. Then click Next. 5. For the account type, click Standard, and then Create Account.
Bitdefender Internet Security 8. Click OK.
Bitdefender Internet Security 14. Privacy Control 14.1. How do I make sure my online transaction is secure? To make sure your online operations remain private, you can use the browser provided by Bitdefender to protect your transactions and home banking applications. Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online locations.
Bitdefender Internet Security 1. Right-click the file or folder you want to permanently delete, point to Bitdefender and select File Shredder. 2. A confirmation window will appear. Click Yes to start the File Shredder wizard. 3. Wait for Bitdefender to finish shredding the files. 4. The results are displayed. Click Close to exit the wizard.
Bitdefender Internet Security 15. Useful Information 15.1. How do I test my antivirus solution? To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using a safe file developed for this purpose. To test your antivirus solution, follow these steps: 1. Download the test from the official webpage of the EICAR organization http://www.eicar.org/. 2. Click the Anti-Malware Testfile tab. 3.
Bitdefender Internet Security ▶ Uninstall without the app - will completely remove Bitdefender. Bitdefender 60-Second Virus Scanner will not be installed. Select the desired option and click Next. 6. Wait for the uninstall process to complete and then reboot your system. ● In Windows Vista and Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Wait a few moments until the installed software list is displayed. 3. Find Bitdefender and select Uninstall. 4.
Bitdefender Internet Security 15.3. How do I keep my system protected after uninstalling Bitdefender? During the Bitdefender Internet Security removal process, you have the option to Uninstall and stay protected. If you select this option, Bitdefender 60-Second Virus Scanner will be installed on your system. Bitdefender 60-Second Virus Scanner is a free application which uses in-the-cloud scanning technology to detect malicious programs and threats in less than 60 seconds.
Bitdefender Internet Security For this reason, Bitdefender allows you to configure Bitdefender to shut down your system as soon as the scan is over. Consider this example: you have finished your work at the computer and you want to go to sleep. You would like to have your entire system checked for malware by Bitdefender. This is how you set up Bitdefender to shut down your system at the end of the scan: 1. Open the Bitdefender window. 2.
Bitdefender Internet Security 5. Turn on proxy usage by clicking the switch. 6. Click the Manage proxies link. 7. There are two options to set the proxy settings: ● Import proxy settings from default browser - proxy settings of the current user, extracted from the default browser. If the proxy server requires a username and a password, you must specify them in the corresponding fields.
Bitdefender Internet Security ● In Windows 8: 1. From the Windows Start screen, locate Computer (for example, you can start typing "Computer" directly in the Start screen) and then right-click its icon. 2. Select Properties in the bottom menu. 3. Look under System to see the system type. 15.7. How do I display hidden objects in Windows? These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden.
Bitdefender Internet Security 4. Wait for the uninstall process to complete and then reboot your system. ● In Windows Vista and Windows 7: 1. Click Start, go to Control Panel and double-click Programs and Features. 2. Wait a few moments until the installed software list is displayed. 3. Find the name of the program you want to remove and select Uninstall. 4. Wait for the uninstall process to complete and then reboot your system. ● In Windows 8: 1.
Bitdefender Internet Security 2. Follow the path from the Windows start menu: All Programs → Accessories → System Tools → System Restore. 3. Follow the wizard steps and you should be able to boot up the system in normal mode. ● In Windows 8: 1. Log on to Windows in Safe Mode. 2. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. 3. Select Recovery and then Open System Restore. 4.
Bitdefender Internet Security Managing your security 68
Bitdefender Internet Security 16. Antivirus protection Bitdefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection Bitdefender offers is divided into two categories: ● On-access scanning - prevents new malware threats from entering your system. Bitdefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
Bitdefender Internet Security To protect you against unknown malicious applications, Bitdefender uses Active Virus Control, an advanced heuristic technology, which continuously monitors the applications running on your system. Active Virus Control automatically blocks applications that exhibit malware-like behavior to stop them from damaging your computer. Occasionally, legitimate applications may be blocked.
Bitdefender Internet Security Warning This is a critical security issue. We recommend you to disable real-time protection for as little time as possible. If real-time protection is disabled, you will not be protected against malware threats. 16.1.2. Adjusting the real-time protection level The real-time protection level defines the scan settings for real-time protection. You can easily change the real-time protection settings according to your needs by switching to one of the predefined protection levels.
Bitdefender Internet Security ● Scan options for accessed files. You can set Bitdefender to scan all accessed files or applications (program files) only. Scanning all accessed files provides best protection, while scanning applications only can be used for better system performance. By default, both local folders and network shares are subject to on-access scanning. For better system performance, you can exclude network locations from on-access scanning.
Bitdefender Internet Security Though not recommended, you can disable e-mail, web or instant messaging antivirus scan to increase system performance. If you disable the corresponding scan options, the e-mails and files received or downloaded from the Internet will not be scanned, thus allowing infected files to be saved to your computer. This is not a major threat because real-time protection will block the malware when the infected files are accessed (opened, moved, copied or executed).
Bitdefender Internet Security Files that cannot be disinfected are moved to quarantine in order to contain the infection. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. For more information, please refer to “Managing quarantined files” (p. 86). Important For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files.
Bitdefender Internet Security 16.2. On-demand scanning The main objective for Bitdefender is to keep your computer clean of viruses. This is done by keeping new viruses out of your computer and by scanning your e-mail messages and any new files downloaded or copied to your system. There is a risk that a virus is already lodged in your system, before you even install Bitdefender. This is why it's a very good idea to scan your computer for resident viruses after you've installed Bitdefender.
Bitdefender Internet Security To run a Quick Scan, follow these steps: 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Quick Scan from the drop-down menu. 3. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will automatically take the recommended actions on detected files. If there remain unresolved threats, you will be prompted to choose the actions to be taken on them. 16.2.4.
Bitdefender Internet Security 1. Open the Bitdefender window. 2. On the Antivirus panel, click Scan Now and select Manage Scans from the drop-down menu. 3. Click New custom task to enter a name for the scan and select the locations to be scanned. 4. If you want to configure the scanning options in detail, select the Advanced tab. A new window will appear. Follow these steps: a. You can easily configure the scanning options by adjusting the scan level.
Bitdefender Internet Security ● If you are not familiar with some of the terms, check them in the glossary. You can also find useful information by searching the Internet. ● Scan files. You can set Bitdefender to scan all types of files or applications (program files) only. Scanning all files provides best protection, while scanning applications only can be used to perform a quicker scan. Applications (or program files) are far more vulnerable to malware attacks than other types of files.
Bitdefender Internet Security ● Scan registry. Select this option to scan registry keys. Windows Registry is a database that stores configuration settings and options for the Windows operating system components, as well as for installed applications. ● Scan cookies. Select this option to scan the cookies stored by browsers on your computer. ● Scan only new and changed files. By scanning only new and changed files, you may greatly improve overall system responsiveness with a minimum trade-off in security.
Bitdefender Internet Security ● Password. If you want Bitdefender to scan the archive, select this option and type the password. If you do not know the password, choose one of the other options. ● Don't ask for a password and skip this object from scan. Select this option to skip scanning this archive. ● Skip all password-protected items without scanning them. Select this option if you do not want to be bothered about password-protected archives.
Bitdefender Internet Security Important For particular types of malware, disinfection is not possible because the detected file is entirely malicious. In such cases, the infected file is deleted from the disk. ● Suspicious files. Files are detected as suspicious by the heuristic analysis. Suspicious files cannot be disinfected, because no disinfection routine is available. They will be moved to quarantine to prevent a potential infection.
Bitdefender Internet Security 16.2.7. Checking scan logs Each time a scan is performed, a scan log is created and Bitdefender records the detected issues in the Antivirus Overview window. The scan log contains detailed information about the logged scanning process, such as scanning options, the scanning target, the threats found and the actions taken on these threats. You can open the scan log directly from the scan wizard, once the scan is completed, by clicking Show Log.
Bitdefender Internet Security If Autopilot is off: 1. You will be notified through a pop-up window that a new device has been detected and it is being scanned. 2. In most cases, Bitdefender automatically removes detected malware or isolates infected files into quarantine. If there are unresolved threats after the scan, you will be prompted to choose the actions to be taken on them. Note Take into account that no action can be taken on infected or suspicious files detected on CDs/DVDs.
Bitdefender Internet Security allow you to specify other actions to be taken on infected files. The scanning options are standard and you cannot change them. 16.4. Configuring scan exclusions Bitdefender allows excluding specific files, folders or file extensions from scanning. This feature is intended to avoid interference with your work and it can also help improve system performance.
Bitdefender Internet Security 16.4.2. Excluding file extensions from scanning When you exclude a file extension from scanning, Bitdefender will no longer scan files with that extension, regardless of their location on your computer. The exclusion also applies to files on removable media, such as CDs, DVDs, USB storage devices or network drives. Important Use caution when excluding extensions from scanning because such exclusions can make your computer vulnerable to malware.
Bitdefender Internet Security 4. In the Antivirus Settings window, select the Exclusions tab. Use the options in the Files and folders section to manage scan exclusions. 5. To remove or edit scan exclusions, click one of the available links. Proceed as follows: ● To remove an entry from the table, select it and click the Remove button. ● To edit an entry from the table, double-click it (or select it and click the Edit button).
Bitdefender Internet Security Delete content older than {30} days By default, quarantined files older than 30 days are automatically deleted. If you want to change this interval, type a new value in the corresponding field. To disable automatic deletion of old quarantined files, type 0. 6. To delete a quarantined file, select it and click the Delete button. If you want to restore a quarantined file to its original location, select it and click Restore. 16.6.
Bitdefender Internet Security 4. In the Antivirus Settings window, select the Shield tab. 5. Click the switch to turn on or off Active Virus Control. 16.6.3. Adjusting the Active Virus Control protection If you notice that Active Virus Control detects legitimate applications often, you should set a more permissive protection level. To adjust the Active Virus Control protection, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3.
Bitdefender Internet Security Note Process exclusions also apply to the Intrusion Detection System included in the Bitdefender firewall. 6. Add exclusions by following these steps: a. Click the Add button, located at the top of the exclusions table. b. Click Browse, find and select the application you want to be excluded and then click OK. c. Keep the Allow option selected to prevent Active Virus Control from blocking the application. d. Click Add. 7.
Bitdefender Internet Security 3. Follow the six-step guided procedure to remove vulnerabilities from your system. You can navigate through the wizard using the Next button. To exit the wizard, click Cancel. a. Protect your PC Select vulnerabilities to check. b. Check for issues Wait for Bitdefender to finish checking your system for vulnerabilities. c. Windows updates You can see the list of critical and non-critical Windows updates that are not currently installed on your computer.
Bitdefender Internet Security 5. You can see detailed information regarding the detected system vulnerabilities. Depending on the issue, to fix a specific vulnerability proceed as follows: ● If Windows updates are available, click Update now to open the Vulnerability Scan wizard and install them. ● If an application is outdated, click Update now to find a link to the vendor web page from where you can install the latest version of that application.
Bitdefender Internet Security system. A strong password includes uppercase and lowercase letters, numbers and special characters (such as #, $ or @). Media autorun Check the status of the Windows Autorun feature. This feature enables applications to be automatically started from CDs, DVDs, USB drives or other external devices. Some types of malware use Autorun to spread automatically from removable media to the PC. This is why it is recommended to disable this Windows feature.
Bitdefender Internet Security 17. Antispam Spam is a term used to describe unsolicited e-mail. Spam is a growing problem, both for individuals and for organizations. It's not pretty, you wouldn't want your kids to see it, it can get you fired (for wasting too much time or from receiving porn in your office mail) and you can't stop people from sending it. The next best thing to that is, obviously, to stop receiving it. Unfortunately, Spam comes in a wide range of shapes and sizes, and there's a lot of it.
Bitdefender Internet Security Friends list / Spammers list Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain. By using friends or spammers list, you can easily classify which people you want to receive e-mail from (friends) no matter what the message contains, or which people you never want to hear from again (spammers). Note We recommend that you add your friends' names and e-mail addresses to the Friends list.
Bitdefender Internet Security 17.2. Turning on or off antispam protection Antispam protection is enabled by default. To turn off the Antispam module, follow these steps: 1. Open the Bitdefender window. 2. On the Antispam panel, click the switch to turn on or off Antispam. 17.3. Using the antispam toolbar in your mail client window In the upper area of your mail client window you can see the Antispam toolbar. The Antispam toolbar helps you manage antispam protection directly from your mail client.
Bitdefender Internet Security Settings - opens a window where you can configure the antispam filters and the toolbar settings. 17.3.1. Indicating detection errors If you are using a supported mail client, you can easily correct the antispam filter (by indicating which e-mail messages should not have been marked as [spam]). Doing so helps improve the efficiency of the antispam filter. Follow these steps: 1. Open your mail client. 2. Go to the junk mail folder where spam messages are moved. 3.
Bitdefender Internet Security ● Mark spam e-mail messages as 'read' - marks the spam messages as read automatically, so as not to be disturbing when they arrive. ● You can choose whether or not to display confirmation windows when you click the Add Spammer and Add Friend buttons on the antispam toolbar. Confirmation windows can prevent accidentally adding e-mail senders to Friends / Spammers list. 17.4.
Bitdefender Internet Security You can save the Friends list to a file so that you can use it on another computer or after reinstalling the product. To save the Friends list, click the Save button and save it to the desired location. The file will have a .bwl extension. To load a previously saved Friends list, click the Load button and open the corresponding .bwl file. To reset the content of the existing list when loading a previously saved list, select Overwrite the current list.
Bitdefender Internet Security To delete an item from the list, click the corresponding Remove link. To delete all entries from the list, click the Clear list button and then Yes to confirm. You can save the Spammers list to a file so that you can use it on another computer or after reinstalling the product. To save the Spammers list, click the Save button and save it to the desired location. The file will have a .bwl extension.
Bitdefender Internet Security Samples of legitimate or spam e-mails can be submitted to Bitdefender Cloud when you indicate detection errors or undetected spam e-mails. This helps improve the Bitdefender antispam detection. Configure the e-mail sample submission to Bitdefender Cloud by selecting the desired options, by following these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Antispam. 4.
Bitdefender Internet Security 18. Privacy Control Your private information is a constant target for cyber criminals. As the threats have spread to nearly the entire spectrum of online activities, improperly protected e-mail, instant messaging and web browsing can lead to information leaks that compromise your privacy. Additionally, important files you store on your computer can one day find themselves in the wrong hands.
Bitdefender Internet Security ● Showing the Bitdefender toolbar in the web browser. Note The Bitdefender browser toolbar is not enabled by default. ● Search Advisor, a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result: You should not visit this web page. This web page may contain dangerous content. Exercise caution if you decide to visit it. This is a safe page to visit.
Bitdefender Internet Security 18.1.1. Bitdefender protection in the web browser Bitdefender integrates directly through an intuitive and easy-to-use toolbar into the following web browsers: ● Internet Explorer ● Mozilla Firefox ● Google Chrome ● Safari ● Opera The Bitdefender toolbar is not your typical browser toolbar. The only thing it ads to your browser is a small dragger at the top of every web page. Click it to see the toolbar.
Bitdefender Internet Security Power Switch To enable / disable the toolbar features completely, click of the toolbar. on the right side 18.1.2. Bitdefender alerts in the browser Whenever you try to visit a website classified as unsafe, the website is blocked and a warning page is displayed in your browser. The page contains information such as the website URL and the detected threat. You have to decide what to do next.
Bitdefender Internet Security 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Privacy Control. 4. In the Privacy Control Settings window, select the Chat Encryption tab. 5. Click the switch to turn on or off instant messaging encryption. By default, encryption is enabled. 18.3. Data protection Data protection prevents sensitive data leaks when you are online.
Bitdefender Internet Security 6. Create rules to protect your sensitive data. For more information, please refer to “Creating data protection rules” (p. 106). Creating data protection rules To create a rule, click the Add rule button and follow the configuration wizard. You can navigate through the wizard using the Next and Back buttons. To exit the wizard, click Cancel. 1. Describe Rule You must set the following parameters: ● Rule Name - type the name of the rule in this edit field.
Bitdefender Internet Security From now on, any attempt to send the rule data through the selected protocols will fail. An entry will be displayed in the Events window indicating that Bitdefender has blocked identity specific content from being sent. 18.3.3. Managing rules To manage the data protection rules: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Privacy Control. 4.
Bitdefender Internet Security Add the files or folders you want to be permanently removed. b. Shredding Files Wait for Bitdefender to finish shredding the files. c. Results The results are displayed. Click Close to exit the wizard.
Bitdefender Internet Security 19. Firewall The Firewall protects your computer from inbound and outbound unauthorized connection attempts, both on local networks and on the Internet. It is quite similar to a guard at your gate - it keeps track of connection attempts and decides which to allow and which to block. The Bitdefender firewall uses a set of rules to filter data transmitted to and from your system.
Bitdefender Internet Security 19.1. Turning on or off firewall protection To turn firewall protection on or off, follow these steps: 1. Open the Bitdefender window. 2. On the Firewall panel, click the Firewall switch. Warning Because it exposes your computer to unauthorized connections, turning off the firewall should only be a temporary measure. Turn the firewall back on as soon as possible. 19.2. Managing connection settings To view and edit the network connection settings, follow these steps: 1.
Bitdefender Internet Security Stealth option Description On Stealth Mode is on. Your computer is invisible from both the local network and the Internet. Off Stealth Mode is off. Anyone from the local network or the Internet can ping and detect your computer. Remote Your computer cannot be detected from the Internet. Local network users can ping and detect your computer. ● Generic - whether generic rules are applied to this connection.
Bitdefender Internet Security Sending E-mails Allow or deny sending e-mails over SMTP. By default, this type of connection is allowed. Web Browsing HTTP Allow or deny HTTP web browsing. By default, this type of connection is allowed. Incoming Remote Desktop Connections Allow or deny other computers' access over Remote Desktop Connections. By default, this type of connection is allowed. Windows Explorer traffic on HTTP / FTP Allow or deny HTTP and FTP traffic from Windows Explorer.
Bitdefender Internet Security Protocol Description delivery of data and also guarantees that packets will be delivered in the same order in which they were sent. UDP User Datagram Protocol - UDP is an IP-based transport designed for high performance. Games and other video-based applications often use UDP. A number Represents a specific IP protocol (other than TCP and UDP). You can find the complete list of assigned IP protocol numbers at http://www.iana.org/assignments/protocol-numbers.
Bitdefender Internet Security Event Description between two computers occurs only after a connection is established. Traffic Flow of data between two computers. Listen State in which an application monitors the network awaiting to establish a connection or to receive information from a peer application. ● Protocol. Select from the menu the IP protocol the rule applies to. ▶ If you want the rule to apply to all protocols, select Any. ▶ If you want the rule to apply to TCP, select TCP.
Bitdefender Internet Security 19.3.3. Adapter rules For each network connection you can configure special trusted or untrusted zones. A trusted zone is a device that you fully trust, for example a computer or a printer. All traffic between your computer and a trusted device is allowed. To share resources with specific computers in an unsecured wireless network, add them as allowed computers. An untrusted zone is a device that you do not want to communicate with your computer at all.
Bitdefender Internet Security 19.4. Monitoring network activity To monitor the current network / Internet activity (over TCP and UDP) sorted by application and to open the Bitdefender Firewall log, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Firewall. 4. In the Firewall Settings window, select the Settings tab. 5. Under Networks Activity, click Network activity. A new window will appear.
Bitdefender Internet Security 3. In the Settings Overview window, select Firewall. 4. In the Firewall Settings window, select the Settings tab. 5. Turn on Paranoid Mode by clicking the corresponding switch. Note When Paranoid Mode is turned on, the Autopilot is automatically switched off. As long as Paranoid Mode is on, an alert will be displayed prompting you for action every time one of the following situations occurs: ● An application tries to connect to the Internet.
Bitdefender Internet Security Note The operation of the Intrusion Detection System is related to that of the Active Virus Control. Process exclusion rules apply to both systems. 19.6.2. Other settings The following features can be enabled or disabled. ● Internet connection sharing - enables support for Internet connection sharing.
Bitdefender Internet Security 20. Safepay security for online transactions The computer is fast becoming the main tool for shopping and banking. Paying bills, transferring money, buying pretty much anything you can imagine has never been quicker or easier. This involves sending personal information, account and credit card data, passwords and other types of private information over the Internet, in other words exactly the type of information flow that cyber-criminals are very interested to tap into.
Bitdefender Internet Security 2. Click Bitdefender. 3. Click Bitdefender Safepay or, quicker, double-click the Bitdefender Safepay shortcut on your desktop. ● In Windows 8: Locate Bitdefender Safepay from the Windows Start screen (for example, you can start typing "Bitdefender Safepay" directly in the Start screen) and then click the icon. Alternatively, open the Desktop app and double-click the Bitdefender Safepay shortcut.
Bitdefender Internet Security Domains list Choose how Bitdefender Safepay will behave when you visit websites from specific domains in your regular web browser by adding them to the domains list and selecting the behavior for each one: ● Automatically open in Bitdefender Safepay. ● Have Bitdefender prompt you for action each time. ● Never use Bitdefender Safepay when visiting a page from the domain in a regular browser. 20.3.
Bitdefender Internet Security appears in front of the URL in the address bar to help you easily identify secure connections.
Bitdefender Internet Security 21. Wallet protection for your credentials We use our computers to shop online or pay our bills, to connect to social media platforms or log in with instant messaging applications. But as everybody knows, it’s not always easy to remember the password! And if we are not careful while browsing online, our private information, such as our e-mail address, our instant messaging ID or our credit card data can be compromised.
Bitdefender Internet Security During the setup process, you will be asked to protect your Wallet with a master password. The password should be strong and contain at least 7 characters. To create a strong password use minimum one number or symbol, and one upper case character. Once you have set a password, anyone trying to access the Wallet will first have to provide the password.
Bitdefender Internet Security ● Websites ● Online banking ● Email client settings ● Apps and subscriptions ● Wi-Fi Networks Adding/ editing the passwords ● To add a new password, choose the desired category from the top, click + Add item, insert the information in the corresponding fields and click the Save button. ● To edit an entry from the table, select it and click the Edit button. ● To exit, click Cancel. ● To remove an entry, select it, click the Edit button and choose Delete. 21.2.
Bitdefender Internet Security Important Be sure to remember your master password or keep a record of it in a safe place. If you forget the password, you will have to reinstall the program or contact Bitdefender for support. Improve your experience To select the browsers or the applications where you want to integrate the Wallet, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Wallet. 4.
Bitdefender Internet Security ▶ Let me choose when I want to autofill my login credentials - you can insert the credentials manually into the browser. ● Configure how Wallet secures your logins: ▶ Save credentials automatically in Wallet - the login credentials are automatically saved and updated into the Wallet. ▶ Ask me every time - you will be asked every time if you want to add your credentials to the Wallet.
Bitdefender Internet Security 22. Parental Control Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system. Once you have configured Parental Control, you can easily find out what your child is doing on the computer. All you need is a computer with Internet access and a web browser. You can configure Parental Control to block: ● inappropriate web pages.
Bitdefender Internet Security 4. Click the Configure button. Make sure that you are logged in to your MyBitdefender account. 5. The Parental Control dashboard will open in a new window. This is where you can check and configure the Parental Control settings of each Windows user account. 22.2. Adding your child's profile Before you configure Parental Control, create separate Windows user accounts for your children to use. This will allow you to know exactly what each of them is doing on the computer.
Bitdefender Internet Security 8. Click Install to continue. Wait for the app to install on the device. Make sure the child's device is connected to the Internet. 9. At the end of the installation, you will be prompted to give the application administrator rights on the device. 10. Tap Accept to finish the installation. Linking Parental Control to MyBitdefender To monitor your child's online activity, you must link the child's device to your MyBitdefender account by logging in to the account from the app.
Bitdefender Internet Security To monitor the Internet traffic, the accessed applications or the Facebook activity for your child, follow these steps: 1. Access the Parental Control dashboard from your MyBitdefender account. 2. Click to access the activity window for the corresponding module. 22.2.3. Configuring the General Settings By default, when Parental Control is enabled, your children's activities are logged. To receive e-mail notifications, follow these steps: 1.
Bitdefender Internet Security ● Applications - to block or restrict access to specific applications. ● Facebook - to protect your child's Facebook account. ● Instant Messaging - to allow or block chat with specific instant messaging contacts. The following modules can be accessed to monitor the child's activity on the mobile device: ● Location - to find the current location of your child's device on Google Maps. ● SMS - to block incoming text messages from a phone number.
Bitdefender Internet Security 4. Select from the grid the time intervals during which access is allowed. You can click individual cells, or you can click and drag to cover longer periods. Click the Save button. 5. If you change your mind, select the website and click the corresponding Remove button. Keywords control Keywords control helps you block users' access to instant messages and web pages that contain specific words.
Bitdefender Internet Security To configure in detail the Internet access for a specific user account, follow these steps: 1. Click the Schedule button. 2. Select from the grid the time intervals during which Internet access is blocked. You can click individual cells, or you can click and drag to cover longer periods. 3. Click the Save button. 22.3.2. Applications Control The Application control helps you to block any application from running.
Bitdefender Internet Security ● uploaded photos and videos ● account privacy settings To configure Facebook protection for a specific user account: 1. Go to the Facebook tab. 2. Click Connect child's profile in the Facebook panel. 3. To protect the child's Facebook account, install the application using the corresponding link. Note To install the application you will need the credentials of your child's Facebook profile. To stop monitoring the Facebook account, use the Unlink account button from the top.
Bitdefender Internet Security 22.3.5. Location View the device's current location on Google Maps. The location is refreshed every 5 seconds, so you can track it if it is on the move. The accuracy of the location depends on how Bitdefender is able to determine it: ● If the GPS is enabled on the device, its location can be pinpointed to within a couple of meters as long it is in the range of GPS satellites (i.e. not inside a building).
Bitdefender Internet Security Note Make sure you use the specific country code when you insert the phone number in the list. 22.3.7. Phone numbers control The Phone numbers control helps you stop sending or receiving calls associated with a phone number. ● To block sending or receiving calls associated with a phone number, follow these steps: 1. Go to the Calls tab. 2. Click on the Calls panel to access the Call Activity window. 3. Use the switch to turn on Call Activity. 4. Click the Blacklist button.
Bitdefender Internet Security 23. Safego protection for Facebook You trust your online friends, but do you trust their computers? Use Safego protection for Facebook to protect your account and your friends from online threats. Safego is a Bitdefender application developed to keep your Facebook account safe. Its role is to scan the links you receive from your friends and monitor your account privacy settings. Note A MyBitdefender account is required in order to use this feature.
Bitdefender Internet Security 4. Click Activate in order to continue. You will be directed to your account. 5. Use your Facebook login information to connect to the Safego application. 6. Allow Safego access to your Facebook account.
Bitdefender Internet Security 24. USB Immunizer The Autorun feature built into Windows operating systems is a very useful tool that allows computers to automatically execute a file from media connected to it. For example, software installations can start automatically when a CD is inserted into the optical drive.
Bitdefender Internet Security 25. Managing your computers remotely Your MyBitdefender account allows you to manage the Bitdefender products installed on your computers remotely. Use MyBitdefender to create and apply tasks to your computers from a remote location. Any computer will be managed from MyBitdefender account if it meets the following conditions: ● you have installed Bitdefender Internet Security product on the computer ● you have linked the Bitdefender product to the MyBitdefender account.
Bitdefender Internet Security Scan critical areas to detect active malware Allows you to run a quick scan on the remote computer. Fix critical issues Allows you to fix the issues that are affecting the security of the remote computer. Product update Initiates the update process for the Bitdefender product installed on this computer.
Bitdefender Internet Security Troubleshooting 143
Bitdefender Internet Security 26. Solving common issues This chapter presents some problems you may encounter when using Bitdefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. ● “My system appears to be slow” (p. 144) ● “Scan doesn't start” (p. 145) ● “I can no longer use an application” (p. 147) ● “I cannot connect to the Internet” (p. 148) ● “I cannot access a device on my network” (p.
Bitdefender Internet Security same time. For more information, please refer to “Minimum system requirements” (p. 3). ● Your hard disk drives are too fragmented. File fragmentation slows down file access and decreases system performance. To defragment your disk using your Windows operating system, follow the path from the Windows start menu: Start → All Programs → Accessories → System Tools → Disk Defragmenter. ● You have installed applications that you do not use.
Bitdefender Internet Security a. Click Start, go to Control Panel and double-click Add / Remove programs. b. Wait a few moments until the list of installed software is displayed. c. Find Bitdefender and select Remove. d. Click Remove and then Reinstall/change my Bitdefender product. e. Wait for the uninstall process to complete and then reboot your system. ▶ In Windows Vista and Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b.
Bitdefender Internet Security d. Click Remove and then Reinstall/change my Bitdefender product. e. Wait for the uninstall process to complete and then reboot your system. ▶ In Windows Vista and Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Wait a few moments until the installed software list is displayed. c. Find Bitdefender and select Uninstall. d. Click Remove and then Reinstall/change my Bitdefender product. e.
Bitdefender Internet Security When this situation occurs, you can exclude the respective application from being monitored by Active Virus Control. To add the program to the exclusions list, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar.. 3. In the Settings Overview window, select Antivirus. 4. In the Antivirus Settings window, select the Exclusions tab. 5. Click the Excluded Processes link.
Bitdefender Internet Security Close Bitdefender, open the software application and try again to connect to the Internet. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 172). 26.5. I cannot access a device on my network Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer).
Bitdefender Internet Security 3. Select the File and Printer Sharing check box. – In Windows Vista and Windows 7: 1. Click Start, go to Control Panel and select System and Security. 2. Go to Windows Firewall and click Allow a program through Windows Firewall. 3. Select File and Printer Sharing check box. – In Windows 8: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. 2.
Bitdefender Internet Security 26.6. My Internet is slow This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To troubleshoot this situation, follow these steps: 1. Open the Bitdefender window. 2. On the Firewall panel, click the switch to turn off Firewall. 3. Check if your Internet connection improved with the Bitdefender firewall disabled.
Bitdefender Internet Security 26.7. How to update Bitdefender on a slow Internet connection If you have a slow Internet connection (such as dial-up), errors may occur during the update process. To keep your system up to date with the latest Bitdefender malware signatures, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3. In the Settings Overview window, select Update. 4. In the Update Settings window, select the Update tab. 5.
Bitdefender Internet Security 26.9. Bitdefender services are not responding This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: ● The Bitdefender icon in the system tray is grayed out and you are informed that the Bitdefender services are not responding. ● The Bitdefender window indicates that the Bitdefender services are not responding.
Bitdefender Internet Security Bitdefender automatically adds the receivers of your e-mail messages to a Friends List. The e-mail messages received from the contacts in the Friends list are considered to be legitimate. They are not verified by the antispam filter and, thus, they are never marked as [spam].
Bitdefender Internet Security 2. On the Antispam panel, click Manage and select Friends from the drop-down menu. A configuration window will appear. 3. Type the e-mail address you always want to receive e-mail messages from and then click Add. You can add as many e-mail addresses as you want. 4. Click OK to save the changes and close the window.
Bitdefender Internet Security Note Bitdefender integrates into the most commonly used mail clients through an easy-to-use antispam toolbar. For a complete list of supported mail clients, please refer to “Supported e-mail clients and protocols” (p. 94). 2. Add spammers to the Spammers list. The e-mail messages received from addresses in the Spammers list are automatically marked as [spam]. 3. Increase antispam protection level.
Bitdefender Internet Security 2. On the Antispam panel, click Manage and select Spammers from the drop-down menu. A configuration window will appear. 3. Type the spammer's e-mail address and then click the Add. You can add as many e-mail addresses as you want. 4. Click OK to save the changes and close the window. Increase antispam protection level To increase the antispam protection level, follow these steps: 1. Open the Bitdefender window. 2. Click the Settings button on the upper toolbar. 3.
Bitdefender Internet Security A possible solution is to repair or reinstall the product. However, you may want to contact Bitdefender for support instead, as described in section “Asking for help” (p. 172). 26.11. The Autofill feature in my Wallet doesn't work You have saved your online credentials in your Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is not installed in your browser.
Bitdefender Internet Security 26.12. Bitdefender removal failed If you want to remove your Bitdefender product and you notice that the process hangs out or the system freezes, click Cancel to abort the action. If this does not work, restart the system. When removal fails, some Bitdefender registry keys and files may remain in your system. Such remainders may prevent a new installation of Bitdefender. They may also affect system performance and stability.
Bitdefender Internet Security ● In Windows 8: 1. From the Windows Start screen, locate Control Panel (for example, you can start typing "Control Panel" directly in the Start screen) and then click its icon. 2. Click Uninstall a program or Programs and Features. 3. Wait a few moments until the installed software list is displayed. 4. Find Bitdefender and select Uninstall. 5. Click Remove and then FULL uninstall of Bitdefender. 6.
Bitdefender Internet Security c. Find Bitdefender and select Remove. d. Click Remove and then Reinstall/change my Bitdefender product. e. Wait for the uninstall process to complete. f. Reboot your system in normal mode. ▶ In Windows Vista and Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Wait a few moments until the installed software list is displayed. c. Find Bitdefender and select Uninstall. d. Click Remove and then Reinstall/change my Bitdefender product. e.
Bitdefender Internet Security c. Find Bitdefender and select Remove. d. Click Remove and then Reinstall/change my Bitdefender product. e. Wait for the uninstall process to complete and then reboot your system. ▶ In Windows Vista and Windows 7: a. Click Start, go to Control Panel and double-click Programs and Features. b. Wait a few moments until the installed software list is displayed. c. Find Bitdefender and select Uninstall. d. Click Remove and then Reinstall/change my Bitdefender product. e.
Bitdefender Internet Security 27. Removing malware from your system Malware can affect your system in many different ways and the Bitdefender approach depends on the type of malware attack. Because viruses change their behavior frequently, it is difficult to establish a pattern for their behavior and their actions. There are situations when Bitdefender cannot automatically remove the malware infection from your system. In such cases, your intervention is required. ● “Bitdefender Rescue Mode” (p.
Bitdefender Internet Security 3. After the computer restarts, a menu will appear prompting you to select an operating system. Choose Bitdefender Rescue Image and press the Enter key to boot into a Bitdefender environment from where you can clean up your Windows partition. 4. If prompted, press Enter and select the screen resolution closest to the one you normally use. Then press Enter again. Bitdefender Rescue Mode will load in a few moments.
Bitdefender Internet Security Note When working in Rescue Mode, you are dealing with Linux-type partition names. Disk partitions will appear as sda1 probably corresponding to the (C:) Windows-type partition, sda2 corresponding to (D:) and so on. 7. Wait for the scan to complete. If any malware is detected, follow the instructions to remove the threat. 8.
Bitdefender Internet Security 3. Browse to the location of the infected file (check the scan log) and delete it. 4. Turn on the Bitdefender real-time antivirus protection. In case the first method failed to remove the infection, follow these steps: 1. Reboot your system and enter in Safe Mode. To find out how to do this, please refer to “How do I restart in Safe Mode?” (p. 67). 2. Display hidden objects in Windows. To find out how to do this, please refer to “How do I display hidden objects in Windows?” (p.
Bitdefender Internet Security 6. Recompress the files in a new archive using an archiving application, like WinZip. 7. Turn on the Bitdefender real-time antivirus protection and run a Full system scan in order to make sure there is no other infection on the system. Note It's important to note that a virus stored in an archive is not an immediate threat to your system, since the virus has to be decompressed and executed in order to infect your system.
Bitdefender Internet Security Then click Data File, select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now. 6. Turn on the Bitdefender real-time antivirus protection. If this information was not helpful, you can contact Bitdefender for support as described in section “Asking for help” (p. 172). 27.5.
Bitdefender Internet Security 3. Select the Turn off System Restore check box on all drives, and click Apply. 4. When you are warned that all existing Restore Points will be deleted, click Yes to continue. 5. To turn on the System Restore, clear the Turn off System Restore check box on all drives, and click Apply. ● For Windows Vista: 1. Follow this path: Start → Control Panel → System and Maintenance → System 2. In the left pane, click System Protection.
Bitdefender Internet Security ● Files that belong to another security solution. ● Files that belong to the operating system. In order to actually scan the contents, these files would need to either be extracted or otherwise decrypted. Should those contents be extracted, Bitdefender's real-time scanner would automatically scan them to keep your computer protected.
Bitdefender Internet Security Contact us 171
Bitdefender Internet Security 28. Asking for help Bitdefender provides its customers with an unparalleled level of fast and accurate support. If you experience any issue or if you have any question about your Bitdefender product, you can use several online resources to find a solution or an answer. At the same time, you can contact the Bitdefender Customer Care team. Our support representatives will answer your questions in a timely manner and will provide you with the assistance you need.
Bitdefender Internet Security i. Enter your e-mail address. ii. Enter your full name. iii. Choose your country from the corresponding menu. iv. Enter a description of the issue you encountered. c. Please wait for a few minutes while Bitdefender gathers product related information. This information will help our engineers find a solution to your problem. d. Click Finish to send the information to the Bitdefender Customer Care Department. You will be contacted as soon as possible.
Bitdefender Internet Security 29. Online resources Several online resources are available to help you solve your Bitdefender-related problems and questions. ● Bitdefender Support Center: http://www.bitdefender.com/support/consumer.html ● Bitdefender Support Forum: http://forum.bitdefender.com ● the HOTforSecurity computer security portal: http://www.hotforsecurity.com You can also use your favorite search engine to find out more information about computer security, the Bitdefender products and the company.
Bitdefender Internet Security The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5 different languages: English, German, French, Spanish and Romanian. Click the Home & Home Office Protection link to access the section dedicated to consumer products. 29.3. HOTforSecurity Portal HOTforSecurity is a rich source of computer security information.
Bitdefender Internet Security 30. Contact information Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 30.1. Web addresses Sales department: sales@bitdefender.com Support Center: http://www.bitdefender.com/support/consumer.
Bitdefender Internet Security U.S.A Bitdefender, LLC PO Box 667588 Pompano Beach, Fl 33066 Phone (office&sales): 1-954-776-6262 Sales: sales@bitdefender.com Technical support: http://www.bitdefender.com/support/consumer.html Web: http://www.bitdefender.com UK and Ireland Genesis Centre Innovation Way Stoke-on-Trent, Staffordshire ST6 4BF E-mail: info@bitdefender.co.uk Phone: +44 (0) 8451-305096 Sales: sales@bitdefender.co.uk Technical support: http://www.bitdefender.com/support/consumer.
Bitdefender Internet Security Romania BITDEFENDER SRL Complex DV24, Building A, 24 Delea Veche Street, Sector 2 Bucharest Fax: +40 21 2641799 Sales phone: +40 21 2063470 Sales e-mail: sales@bitdefender.ro Technical support: http://www.bitdefender.ro/support/consumer.html Website: http://www.bitdefender.ro United Arab Emirates Dubai Internet City Building 17, Office # 160 Dubai, UAE Sales phone: 00971-4-4588935 / 00971-4-4589186 Sales e-mail: sales@bitdefender.com Technical support: http://www.bitdefender.
Bitdefender Internet Security Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
Bitdefender Internet Security Browser Short for Web browser, a software application used to locate and display Web pages. Popular browsers include Microsoft Internet Explorer, Mozilla Firefox and Google Chrome. These are graphical browsers, which means that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.
Bitdefender Internet Security Events An action or occurrence detected by a program. Events can be user actions, such as clicking a mouse button or pressing a key, or system occurrences, such as running out of memory. False positive Occurs when a scanner identifies a file as infected when in fact it is not. Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
Bitdefender Internet Security are increasingly being used by cyber-criminals for malicious purposes (for example, to collect private data, such as login credentials and social security numbers). Macro virus A type of computer virus that is encoded as a macro embedded in a document. Many applications, such as Microsoft Word and Excel, support powerful macro languages. These applications allow you to embed a macro in a document, and have the macro execute each time the document is opened.
Bitdefender Internet Security information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information. Polymorphic virus A virus that changes its form with each file it infects.
Bitdefender Internet Security Spam Electronic junk mail or junk newsgroup postings. Generally known as any unsolicited e-mail. Spyware Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes.
Bitdefender Internet Security Trojan A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive. One of the most insidious types of Trojan horse is a program that claims to rid your computer of viruses but instead introduces viruses onto your computer. The term comes from a story in Homer's Iliad, in which the Greeks give a giant wooden horse to their foes, the Trojans, ostensibly as a peace offering.
