Specifications

15
Fault Finding
This section provides an easy reference guide to the more common problems that may occur during the
operation of your appliance. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
• The Model Trade Name and the Serial Number of the Appliance. (Both can be found on
the Technical Data Plate located on the appliance).
NOTE: Components having adjustments protected (e.g. paint sealed) by the manufacturer, are only
allowed to be adjusted by an authorised service agent. They are not to be adjusted by an
unauthorised service person.
Fault Possible Cause Remedy
Pilot won’t light. No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
on, and that bottles are not empty.
Call the service provider.
Pilot goes out when gas control
knob released.
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to the
gas control is loose or faulty.
Thermocouple faulty.
Hold knob in for at least 20
seconds following ignition of the
pilot.
Clean or replace the pilot injector.
Tighten the thermocouple
connection.
Inspect and replace if not in good
working order.
Call the service provider.
Element does not work when
turned ‘ON’.
Check individual fuses located
behind the control panel.
Check for an electrical short by
checking that there is NO
continuity between any "Phase
In" line and the metal appliance
body itself.
Check for the item failing
(element, control etc) by using a
multimeter as shown on following
pages.
Replace the blown fuse.
Call the service provider.
Main burner will not light. Incorrect supply pressure.
Faulty gas control. Call the service provider.
Complete power failure of the
appliance
Check fuse connection at the
mains supply.
Ensure that the fuse size is
correct to carry the load.
Check for an electrical short to
the appliance.
Replace the blown fuse.
Carry out a continuity and
resistance check on the appliance.
Call the service provider.