Product Manual

15
WARRANTY TERMS AND CONDITIONS
Registering your BMPRO by Setec product is an important step to ensure that you receive all
of the benefits you are entitled to. Please visit www.teambmpro.com to complete the online
registration form for your new product today.
BMPRO by Setec goods come with guarantees that cannot be excluded under Australian
Consumer Law. You are entitled to a replacement or refund for major failure and for
compensation for any reasonably foreseeable loss or damage. You are entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. The benefits under this Warranty are in addition to your other rights
and remedies under a law in relation to the goods to which this Warranty relates (the Australian
Consumer Law).
Setec, as the manufacturer of BMPRO by Setec goods warrants products against defects for
a period of two years, commencing from the original date of purchase. Proof of purchase is
required before you can make a claim under this warranty.
HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY: The BC15/BC25 is designed to
be installed by a suitably qualified installer. You or your installer should carefully inspect the
product before installation for any visible manufacturing defects. We accept no responsibility in
addition to our consumer guarantee obligations where a product has been installed incorrectly.
This warranty does not extend to product failures or defects caused by, or associated with,
but not limited to; failure to install or maintain correctly, unsuitable physical or operating
environment, accident, acts of God, hazard, misuse, unauthorised repair, modification or
alteration, natural disaster, corrosive environment, insect or vermin infestation and failure to
comply with any additional instructions supplied with the product.
Setec may seek reimbursement of any costs incurred by them when a product is found to be
in proper working order or damaged as a result of one or more of the warranty exclusions
mentioned in point 4 of this statement.
To enquire or make a claim under this warranty, please follow these steps:
a. Prior to returning a BMPRO by Setec product, please email [e-mail]
to obtain a Return Material Authorisation (RMA) number
b. Package and send the product to: BMPRO by Setec Warranty Department,
19 Henderson Road, Knoxfield, VIC 3180.
Please mark RMA details on the outside of the packaging
c. Please ensure the package also includes: a copy of the proof of purchase, a
detailed description of the fault and your contact details including phone
number and return address
Setec will not be liable for any costs, charges or expenses incurred in the process of returning a
product in order to initiate a warranty claim