Product Manual

23
Registering your BMPRO product is an important step to ensure that you receive all
of the benefits you are entitled to. Please visit www.teambmpro.com to complete the
online registration form for your new product today.
1. BMPRO goods come with guarantees that cannot be excluded under Australian
Consumer Law. You are entitled to a replacement or refund for major failure and for
compensation for any reasonably foreseeable loss or damage. You are entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure. The benefits under this Warranty are
in addition to your other rights and remedies under a law in relation to the goods to
which this Warranty relates (Australian Consumer Law).
2. BMPRO warrants products against defects for a period of two years, commencing
from the original date of purchase. Proof of purchase is required before you can
make a claim under this warranty.
HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY:
3. The GENIUS II is designed to be installed by a suitably qualified installer. You or
your installer should carefully inspect the product before installation for any visible
manufacturing defects. We accept no responsibility in addition to our consumer
guarantee obligations where a product has been installed incorrectly.
4. This warranty does not extend to product failures or defects caused by, or
associated with, but not limited to: failure to install or maintain correctly,
unsuitable physical or operating environment, accident, acts of God, hazard,
misuse, unauthorised repair, modification or alteration, natural disaster, corrosive
environment, insect or vermin infestation and failure to comply with any additional
instructions supplied with the product.
5. BMPRO may seek reimbursement of any costs incurred by BMPRO when a product
is found to be in proper working order or damaged as a result of any of the warranty
exclusions mentioned in point 4 of this statement.
6. To enquire or make a claim under this warranty, please follow these steps:
a) Prior to returning a BMPRO product, please email [e-mail]
to obtain a Return Material Authorisation (RMA) number
b) Package and send the product to:
BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180
Please mark RMA details on the outside of the packaging
c) Please ensure the package also includes: a copy of the proof of purchase,
a detailed description of the fault and your contact details including phone
number and return address.
7. BMPRO will not be liable for any costs, charges or expenses incurred in the process
of returning a product in order to initiate a warranty claim
WARRANTY TERMS AND CONDITIONS