Operation Manual

Troubleshooting
This chapter contains information on how to handle known problems using Bosch VMS
Operator Client Bosch VMS Archive Player.
Problems with playing recorded videos
Caution!
Do not attempt to play recorded videos exported with Bosch VMS V.1.1 with Archive Player
from Bosch VMS V.1.0. This can result in data loss.
Issue Cause Solution
Archive Player cannot play
recorded videos.
Archive Player is from
Bosch VMS V.1.0. Recorded
video data has been exported
with Bosch VMS V.1.1.
Update Archive Player to
Bosch VMS V.1.1.
See Updating an old Bosch
VMS Archive Player version,
page 99.
Problems with the settings in the recording control of your soundcard
Issue Cause Solution
Feedbacks occur when using
a microphone for Intercom
functionality.
In the recording control of
your soundcard the
microphone must be
selected, not the stereo mix
(or something else).
Operator Client checks its
configuration file during
startup and changes the
settings in the recording
control accordingly. This
configuration file contains a
default entry which might not
match your system
configuration. This setting is
restored during each start of
Operator Client.
Change the setting in the
configuration file of
Operator Client to
microphone.
Crashing Operator Client
Issue
Cause Solution
Operator Client crashes. DiBos Web client is installed
and has been started on the
computer where Operator
Client is installed.
Uninstall the DiBos Web
client.
Updating an old Bosch VMS Archive Player version
To update:
4 Export video data (see Exporting video data, page 45).
In the Export Video dialog box, select Export file viewer and Native format.
A setup for installing Bosch VMS Archive Player is stored in the selected location.
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Bosch Video Management System Troubleshooting | en 99
Bosch Sicherheitssysteme GmbH Operator's Manual 2013.07 | V1 | Operator Client