Warranty

WARRANTY PERIOD
GLASS–will not form a material obstruction to vision through the
glass, and laminated glass will not separate as the result of a
manufacturing defect, but not including cracking, fracturing,
breakage of the glass surface, or breakage of the glass seal that
occurs during installation and/or through improper use.
Subject to the foregoing and following exclusions and
conditions, Boyd warrants that the Glass will be free from
material defects in materials and workmanship for a period
of 5 years from the date of shipment from Boyd.
WINDOW & PATIO DOOR HARDWARE–such as rollers, balances,
handles, locks and hinges, but in each case excluding the
finish-will not break or fail to perform under normal use.
Subject to the foregoing and following exclusions and
conditions, Boyd warrants that the Window & Patio Door
Hardware will be free from material defects in materials and
workmanship for a period of 5 years from the date of
shipment from Boyd.
ALUMINUM STRUCTURE–aluminum products and related trim
manufactured by Boyd shall be free of significant defects in
workmanship, excluding the finish.
Subject to the foregoing and following exclusions and
conditions, Boyd warrants that the Aluminum Structure will
be free from material defects in materials and workmanship
for a period of 5 years from the date of shipment from Boyd.
STOREFRONT HARDWARE–such as handles, locks, push bars,
and hinges, but in each case excluding the finish-will not break or
fail to perform under normal use. If the Products do not conform
to this Warranty within the applicable Warranty Period, Boyd, if it
determines that a defect exists for which it is responsible, and for
which an exclusion to this Warranty does not apply, will provide the
warranty remedies provided below.
Subject to the foregoing and following exclusions and
conditions, Boyd warrants that the Storefront Hardware will
be free from material defects in materials and workmanship
for a period of 3 years from the date of shipment from Boyd.
WARRANTY
IMPORTANT: IF THE ORIGINAL PURCHASER OF THE PRODUCTS
FROM MENARDS IS NOT THE END USER, THE ORIGINAL
PURCHASER MUST PROVIDE THIS WARRANTY TO THE END USER AT
THE TIME OF DELIVERING THE PRODUCTS.
PRODUCTS SOLD ARE COVERED UNDER THIS LIMITED WARRANTY.
FOR ENHANCED WARRANTY RESPONSE, PLEASE REGISTER THE
PRODUCTS WITH BOYD AT BOYD’S MENARDS.COM VENDOR SITE,
WITHIN 45 DAYS OF SHIPMENT OF THE PRODUCTS.
HOW TO GET ASSISTANCE
If you receive the Products in a damaged condition, or if you have
a problem with your Boyd Product, immediately upon discovery,
contact us by filling out the online warranty claim form at:
WEB menards.boydaluminum.com
EMAIL [e-mail]
We can respond quickly and efficiently if you provide the following:
a) your order number, b) date of purchase and purchase order
number, c) how to contact you, d) the address where this Product
can be inspected, and e) a description of the problem and the
Product (photographs are helpful).
WHAT WE WILL DO…
Upon receiving your notification, we will send out our
acknowledgement within 5 business days of receipt of your notice
to us, to the contact address that you have provided. We will begin
investigation of your claim and begin appropriate action within 30
days after receipt of notification. If it is determined
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BOYD ALUMINUM MFG. CO. LIMITED WARRANTY
Boyd products and components that we manufacture (collectively
the “Product” or “Products”) are designed to create lasting
value for your property. This warranty is effective for Products
manufactured by us on or after January 1, 2018, that are
purchased through Menards for use in the Continental United
States. Menards is not responsible for the design or manufacture
of the Products.
GENERAL MATTERS
Boyd’s Products are made to special order, therefore orders are
non-cancellable, and delivery dates are only estimates of when the
Products will be shipped. Any requested changes to the Products
requires Boyd’s written approval, given or withheld in its sole
discretion, and if approved may result in a price increase and a
delay in the delivery. Boyd Installation Guidelines for its Products
are available at Boyd’s vendor site at Menards.com.
WHAT THIS WARRANTY COVERS…
Boyd provides this Limited Warranty to the original purchaser
from Menards and the end user (collectively the “Covered Party”),
for Boyd’s Products, and Boyd and the Covered Party agree that
the Products, when properly installed, without excessive force
or bending, as new construction or as replacements (a “Covered
Use”), are warranted as follows:
If the Products do not conform to this Warranty within the
applicable Warranty Period, Boyd, if it determines that a defect
exists for which it is responsible, and for which an exclusion to
this Warranty does not apply, will provide the warranty remedies
provided below.
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