Troubleshooting guide

34
TO FILL THE WATER HEATER
1. Close the water heater drain valve by turning the knob or valve stem clockwise. If alternative water connections are
provided but not used, make certain they are plugged (i.e. rear connections).
2. Open the cold water supply shut-off valve.
3. Open several hot water faucets to allow air to escape from the system.
4. When a steady stream of water flows from the faucets, the water heater is filled. Close the faucets and check for
water leaks at the water heater drain valve, combination temperature and pressure relief valve and the hot and cold
water connections.
5. To restore operation of the water heater, refer to operating instruction label on the water heater.
TO DRAIN THE WATER HEATER
Should it become necessary to completely drain the water heater, make sure you follow the steps below:
1. Reduce the thermostat to the lowest setting. Depress the control panel rocker switch on the top of the control box to
the “OFF” position. Disconnect power to the water heater.
2. Rotate and partially depress gas control knob clockwise to the “OFF” position.
3. Shut off the gas supply to the water heater.
4. Close the cold water supply shut-off valve.
5. Open the drain valve or valve stem on the water heater by turning the knob counter-clockwise. The drain valve has
threads on the end that will allow the connection of a standard hose coupling.
6. Open a hot water faucet to allow air to enter the system.
To refill the water heater, refer to “To Fill the Water Heater.”
Contact your supplier, plumbing professional or contact the company at the address given on the rating plate of the water
heater for replacement parts.
Provide the part name as well as the model and serial number(s) of the water heater(s) when ordering parts.
READ THE WARRANTY FOR A FULL EXPLANATION OF THE LENGTH OF TIME THAT PARTS AND THE WATER
HEATER ARE WARRANTED.
Complete the following information and retain for future reference:
Model No:
Serial No:
Service Phone
Days: Nights:
Address:
Supplier:
Supplier Phone No:
Manufactured under one or more of the following U.S. Patents: RE.34,534; B1 5,341,770; 4,416,222; 4,628,184; 4,669,448;
4,672,919; 4,808,356; 4,829,983; 4,861,968; 4,904,428; 5,000,893; 5,023,031; 5,052,346; 5,081,696; 5,092,519; 5,115,767;
5,199,385; 5,277,171; 5,372,185; 5,485,879; 5,574,822; 5,596,952; 5,660,165; 5,682,666; 5,761,379; 5,943,984; 5,954,492;
5,988,117; 6,142,216; 6,395,280 6,684,821; 7,063,132; 7,007,748
Other U.S. and Foreign patent applications pending. Current Canadian Patents: 1,272,914; 1,280,043; 1,289,832; 2,045,862;
2,092,105; 2,107,012; 2,108,186; 2,112,515