User Manual
Table Of Contents
- Online User's Guide ADS-1200/ADS-1700W
- Table of Contents
- Before You Use Your Brother Machine
- Introduction to Your Brother Machine
- Paper Handling
- Scan
- Before Scanning
- Scan Using Bus Power Mode
- Scan Using the Scan Functions on Your Brother Machine
- Save Scanned Documents on Your Computer
- Save Scanned Documents Using Scan to Workflow Function
- Save Scanned Documents to a USB Flash Drive
- Send Scanned Data to an Email Server
- Set Up the Address Book
- Scan to FTP
- Scan to SFTP
- Scan to Network
- Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)
- Scan Options Using the Touchscreen
- Restrict Scan Functions from External Devices
- Scan from Your Computer (Windows)
- Scan from Your Computer (Mac)
- Network
- Supported Basic Network Features
- Network Management Software and Utilities
- Additional Methods of Configuring Your Brother Machine for a Wireless Network
- Before Configuring Your Brother Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Use Wi-Fi Direct®
- Scan from Your Mobile Device Using Wi-Fi Direct
- Configure Your Wi-Fi Direct Network
- Wi-Fi Direct Network Configuration Overview
- Configure Your Wi-Fi Direct Network Using the One-Push Method
- Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Using the PIN Method
- Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Manually
- Advanced Network Features
- Technical Information for Advanced Users
- Security
- Lock the Machine Settings
- Network Security Features
- Secure Function Lock 3.0
- Manage Your Network Machine Securely Using SSL/TLS
- Certificates and Web Based Management
- Send an Email Securely
- Brother iPrint&Scan for Windows and Mac
- Troubleshooting
- Routine Maintenance
- Machine Settings
- Appendix
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Scanning and Other Problems
Scanning and Other Problems
Scanning Difficulties
Difficulties Cause Suggestions
TWAIN or WIA errors
appear when starting to
scan. (Windows)
The TWAIN or WIA driver has not
been selected as the primary source
in your scanning application.
Make sure the Brother TWAIN or WIA driver is
selected as the primary source in your scanning
application. For example, in Nuance
™
PaperPort
™
14SE, click Scan Settings > Select. Select the
Brother TWAIN/WIA driver.
TWAIN errors appear
when starting to scan.
(Mac)
The TWAIN driver has not been
selected as the primary source in
your scanning application.
Make sure the Brother TWAIN driver is selected as
the primary source in your application.
You can also scan documents using the ICA
Scanner Driver.
Vertical lines are seen in
the scanned image.
Paper dust has accumulated on the
surface of the glass strips.
Clean the glass strips inside the machine.
See Related Information: Clean the Scanner and
Rollers.
The scanned image is
missing.
The Paper Guides are not adjusted to
fit the width of the document.
Gently adjust the Paper Guides to fit the width of
your document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the centre of the machine as
possible. If the document does not feed straight,
use the continuous scan option.
The settings are not appropriate for
your document. For example, a
Letter/A4-sized document was fed
when Executive/A5 Letter was
selected as the document size.
Make sure the document size settings are
appropriate for your document.
Configure the margin settings and adjust the
scanning position.
- Configure the margin settings and adjust the
scanning position.
The scanned image is
skewed.
(ADS-1700W)
If you use a preset document size,
the document skewing cannot be
corrected automatically.
Select Auto for Document Size.
The scanned image is
skewed.
The Paper Guides are not adjusted to
fit the width of the document.
Gently adjust the Paper Guides to fit the width of
your document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the centre of the machine as
possible. If the document does not feed straight,
use the continuous scan option.
The Long Paper setting is selected.
Select a setting other than Long Paper.
• The plastic card is not inserted
straight.
• The plastic card is not inserted
according to the guidelines.
Insert the plastic card straight according to the
guidelines.
The document was curled. Straighten the curled document and scan again.
The embossed card was inserted in
the Card Slot with the embossed side
down.
Insert the embossed card, embossed side up, into
the Card Slot.
Scanning is too slow. The resolution is not appropriate for
your document.
Decrease the scanner resolution.
You are scanning in Bus Power
Mode. (ADS-1200)
Connect your machine to an electrical socket, and
then try to scan.
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