User`s guide
Table Of Contents
- USER’S GUIDE MFC-790CW 990CW
- Brother numbers
- Ordering accessories and supplies
- Notice - Disclaimer of Warranties (USA and Canada)
- Compilation and Publication Notice
- Brother® One-Year Limited Warranty and Replacement Service (USA Only)
- BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)
- Table of Contents
- Section I: General
- 1 General Information
- 2 Loading paper and documents
- 3 General setup
- 4 Security features
- Section II: Fax
- 5 Sending a Fax
- Entering Fax mode
- Broadcasting (Black & White only)
- Additional sending operations
- Sending faxes using multiple settings
- Contrast
- Changing fax resolution
- Dual access (Black & White only)
- Real time transmission
- Overseas Mode
- Delayed Faxing (Black & White only)
- Delayed Batch Transmission (Black & White only)
- Checking and canceling waiting jobs
- Setting your changes as the new default
- Restoring all settings to the factory settings
- Sending a fax manually
- Sending a fax at the end of a conversation
- Out of Memory message
- 6 Receiving a Fax
- 7 Telephone Services and External devices
- Voice operations
- Telephone services
- Connecting an external TAD (telephone answering device)
- External and extension telephones
- 8 Dialing and storing numbers
- 9 Message Center
- 10 Printing Reports
- 11 Polling
- 5 Sending a Fax
- Section III: Copy
- Section IV: Walk-up Photo Printing
- 13 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive
- 14 Printing photos from a camera
- 15 Wireless photo printing (MFC-990CW only)
- Section V: Software
- Section VI: Appendixes
- A Safety and Legal
- Choosing a location
- To use the machine safely
- Important safety instructions
- Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)
- Federal Communications Commission (FCC) Declaration of Conformity (USA only)
- Industry Canada Compliance Statement (Canada only)
- LAN connection
- International ENERGY STAR® Compliance Statement
- Legal limitations for copying
- Trademarks
- B Troubleshooting and Routine Maintenance
- Troubleshooting
- Error and Maintenance messages
- Routine maintenance
- Replacing the ink cartridges
- Cleaning the outside of the machine
- Cleaning the scanner
- Cleaning the machine’s printer platen
- Cleaning the paper pick-up roller
- Cleaning the print head
- Checking the print quality
- Checking the print alignment
- Checking the ink volume
- Uninstalling and installing the handset and handset cradle (MFC-790CW only)
- Machine Information
- Packing and shipping the machine
- C Menu and Features
- D Specifications
- E Glossary
- A Safety and Legal
- Index
- brother USA/CAN
Troubleshooting and Routine Maintenance
153
B
Cannot Detec t You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are not using genuine
Brother Innobella™ ink the
machine may not detect the ink
cartridge.
Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and re-
install it slowly until it clicks.
Cannot Print One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, black & white faxes will
be stored in the memory. If a
sending machine has a color fax,
the machine's
‘handshake’ will
ask that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color
fax will be stored in the memory
as a black & white fax.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 161.)
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Connection F ail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Ope n. The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaini ng Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 21.
See Document jam on page 158.
File size is too large
The file you sent is too large for
printing with Bluetooth
®
wireless
technology.
Make your file smaller than 3 MB.
High Tempera ture The print head is too warm. Allow the machine to cool down.
Error Message Cause Action