Request Help User's Guide

3
3 Usage
3.1 Requesting help from the machine’s control panel
If there is a problem with your Brother machine, you can request help by doing the following:
1. On your machine’s home screen, press Services.
2. Press Request Help.
3. Accept the privacy notice and press OK. 4. Your help request has been submitted.
Your Brother dealer or IT administrator will assist you with your problem shortly. A copy of your request will
also be sent to your personal email address.
3.2 Troubleshooting
Problem
Solution
Authenticate Err. (Authentication
Error)
Make sure the email settings are configured correctly.
Sending error
Make sure that the machine is connected to the network and the
Contact and Personal email addresses are configured correctly.
I want to display the Privacy Notice
again
To view the privacy notice again, go to Home Screen > Services >
Privacy Notice.
If the user has agreed to the Privacy Notice, the “Agree” button
will be greyed out.
I have requested help, but no email
has been sent to me with the copy of
my request.
No errors have been detected by the machine. If you still think
there is an error, see your Brother machine's Online User's Guide
and FAQs support.brother.com for troubleshooting information. If
you need further help, contact your IT administrator or Brother
dealer.