Operation Manual

Troubleshooting and Routine Maintenance
141
B
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click Colour Settings, and make sure you uncheck
Colour Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM.)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick
-up roller. (See Cleaning the paper pick-up roller
on page 163.)
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 10.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
The paper jams when you use
duplex copy or duplex print.
Use one of the jam prevention settings, DX1 or DX2. For copying, see Duplex (2-
sided) copying (Tray #1 only) on page 98; for printing see Automatic Duplex
Printing (MFC-6890CDW only) in the Software User's Guide.
If paper jams often when using duplex copy or duplex print, the paper feed rollers
may be stained with ink. Clean the paper feed rollers. (See Cleaning the paper
feed roller on page 162.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 10.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh
®
in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again. (See Replacing the ink
cartridges on page 157.)
Check that the Receiving priority is set to Colour(Max.A4). (See Setting Receiving
Priority on page 53.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 52.)
Printing (continued)
Difficulty Suggestions