User Manual
Table Of Contents
- BASIC USER’S GUIDE MFC-J6710DW
- User's Guides and where do I find it?
- Table of Contents
- 1 General information
- 2 Loading paper
- 3 Loading documents
- 4 Sending a fax
- 5 Receiving a fax
- 6 Telephone and external devices
- 7 Dialling and storing numbers
- 8 Making copies
- 9 Printing photos from a memory card or USB Flash memory drive
- 10 How to print from a computer
- 11 How to scan to a computer
- A Routine maintenance
- B Troubleshooting
- C Menu and features
- D Specifications
- Index
- brother CHN-ENG
Troubleshooting
73
B
No File The memory card or USB Flash
memory drive in the media drive does
not contain a .JPG file.
Put the correct memory card or USB
Flash memory drive into the slot again.
No Ink Cartridge
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges
on page 64.)
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press Mono Start or
Color Start.
Remove the paper and load it
again and then press Mono Start
or Color Start. (See Loading
paper and other print media
on page 10.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 79.
If you see this error often when making
a duplex copy or duplex print, the
paper feed rollers may be stained with
ink. Clean the paper feed rollers. (See
Cleaning the paper feed rollers in
appendix A of the Advanced User's
Guide.)
Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.
Clean the paper pick-up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper
pick-up rollers in appendix A of the
Advanced User's Guide.)
The Jam Clear Cover is not closed
correctly.
Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam on page 79.)
The paper was not inserted in the
centre position of the manual feed slot.
Remove the paper and re-insert it in
the centre of the manual feed slot, and
then press Mono Start or
Color Start. (See Loading paper in
the manual feed slot on page 17.)
No Response/Busy The number you dialled does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a One Touch or
Speed Dial number that is not
programmed.
Set up the One Touch or Speed Dial
number. (See Storing One Touch Dial
numbers on page 50 and Storing
Speed Dial numbers on page 51.)
Error Message Cause Action