User's Manual

Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
(MFC-L8900CDW)
If the LCD displays errors and your Android
™
device supports the NFC feature, touch your device to the
NFC symbol on your Brother machine to access the Brother Solutions Center and browse the latest FAQs
from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit
support.brother.com, and click the FAQs & Troubleshooting page.
Error Message
Cause Action
2-sided Disabled
The back cover of the machine
is not closed completely.
Close the back cover of the machine until it locks
in the closed position.
2-sided Disabled
Reload paper, then
press [Retry].
Although the size of paper in
the paper tray matches the
paper size that was selected
from the control panel or printer
driver, the machine has stopped
printing when it encountered an
additional, different size of
paper in the tray.
Make sure the paper tray contains only the size of
paper you select in either the control panel or
printer driver, then press Start.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
Reinstall the paper tray and press Start.
Access Denied
The function you want to use is
restricted by Secure Function
Lock 3.0.
Call your administrator to check your Secure
Function Lock Settings.
Calibration
Calibration failed.
• Press and hold down to turn off the
machine. Wait a few seconds, and then turn it
on again. Perform the color calibration again
using the LCD.
• Install a new belt unit.
• If the problem continues, contact Brother
Customer Service or your local Brother dealer.
Cartridge Error
The toner cartridge is not
installed correctly.
Pull out the drum unit, remove the toner cartridge
for the color that is indicated on the LCD, and
place it back in the drum unit. Install the drum unit
in the machine again.
If the problem continues, contact Brother
Customer Service or your local Brother dealer.
Comm.Error
Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem continues,
contact the telephone company and ask them to
check your telephone line.
Condensation
Condensation may have formed
inside the machine after a room
temperature change.
Leave the machine turned on. Wait for 30 minutes
with the front cover in the open position. Then
turn off the machine and close the cover. Turn it
on again.
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