Mass Deployment Tool User's Guide

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If you have any problems using the Mass Deployment Tool, check the table below. If the problem persists, contact
your local Brother office’s technical support team.
7 Troubleshooting
Error Solution
Admin account locked
The admin password for the target device was entered incorrectly too many
times. Wait until the password lock of the target device is released.
Already activated The function you want to activate on the device has already been activated.
Already set
The device password has already been changed from the default login
password. Make sure that the password is the default login password.
Cannot convert to PJL Make sure you use a PJL conversion table compatible with the input data.
Cannot convert to Setting file
Make sure you use a PJL conversion table compatible with the settings file you
want.
Connection error Make sure the target device is connected and available to transfer the data.
Deploy results mismatch
One or more settings in the settings file have not been applied. Check the log
file for more information.
Device internal error Reboot the target device and try again.
Device is busy Wait until the target device finishes its current job.
File not found Make sure you specify the file path correctly, and then try again.
File write error
Make sure that there is enough space in the destination folder, or that the files
in the destination folder can be overwritten.
Firmware Update required
The schema version of the target device is older than the schema version of
the JSON settings file. Update the device’s firmware.
Internal error Make sure all settings are correct and then try again.
Invalid deploy setting file
Make sure the content and structure of the settings file are correct, and then try
again.
Invalid file error Make sure you select the correct DJF file or the correct target device.
License error Make sure you enter the correct license code (20 digits).
New version schema required
The schema version of the JSON settings file is older than the schema version
of the target device. Execute the “convertsetting” command in the tool's
Command Line Interface (CLI).
Not supported
Make sure all the target devices support the function/command you want, or
select the target devices that support that function/command.
Partially complete
Some of the deployed solutions have been activated, and some are either
already activated or not supported by the target devices. Check the CSV file
stored at the path specified in Save the result file to: on the Activate
solutions screen for more information.
Password incorrect Make sure you enter the correct password.
Permission error
Make sure you have the permission to access the specified folder or output
folder.
Serial number mismatch
When specifying the device identifier, make sure you specify the serial number
that matches the serial number of the target device.
Server communication error
Make sure your network connection is active so that you can update the tool to
the latest version.
Session timeout
This activation session has expired after more than 24 hours of inactivity. Try
to activate the solution or function you want again.
SNMP communication error Make sure you specify the SNMP settings correctly.
SNMP v3 security error
Make sure your SNMP settings are correct. Try again when the target device is
unlocked.
Solution not supported Make sure the target devices support the solutions you want to deploy.