User Manual

7. Troubleshooting (cont)
Problem Solution
The label is difficult to cut. • Rotate and reset the Cutter Board. (see “Accessories”).
• If the issue persists, replace the Cutter Unit.
* Do not touch the cutter blade with your hands.
My machine does not print, or
the printed characters are not
formed correctly.
• Check that the Tape Cassette has been inserted
correctly.
• If the Tape Cassette is empty, replace it.
• Check the Cassette Cover is securely closed.
My machine powers off when I
try to print.
• The batteries may be weak. Replace them.
• Check that the batteries are correctly inserted.
(See “2. Installing Batteries or Connecting the
AC Adapter”).
• You are using an incompatible adaptor. Use only the
recommended adapter: the AD-24ES.
The tape does not feed
correctly, or the tape gets stuck
inside My machine.
• Check that the end of the tape feeds under the tape
guides.
• You may have tried to use the Cutter while printing.
Do not try to cut a label while it is printing.
I cannot print from my mobile
device.
Check that your machine and your mobile device are
connected via Bluetooth. See “6. Pairing Your Machine
with Your Mobile Device”.
System error. Please contact Brother customer service.
Booting. In the event that Booting occurs due to the failure of
transferring the program, the system will recover if the
program is transferred again. Follow operating procedures
of the application.
To resolve the issue, contact your Brother dealer or
Brother customer service for assistance.
Transmission error. Data transfer from your mobile device to the machine was
interrupted. Turn the machine off, then on again, and try
sending the label from your mobile device to the machine
again.
High pressure error. An incompatible AC Adapter is plugged into the machine
and voltage is too high. Use ONLY the AC Adapter
(part AD-24ES).