User's Guide

Troubleshooting
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I want to reset the printer/delete the
data transferred from the computer.
To reset the printer, perform the following procedure:
1 Press and hold the (Power) button to turn the printer off.
2 Press and hold the (Feed) button and the (Power) button for about
three seconds.
3 While pressing the (Power) button, press the (Feed) button six times.
4 Release the (Power) button.
All the transferred data from the computer will be deleted and the printer
settings will be reset to the factory settings.
I want to cancel the current print job.
Make sure that the printer is On, and then press the (Power) button.
Print head, motor, or battery is too
hot.
The thermal head, motor, or battery is too hot.
 Head:
If the thermal head becomes too hot, the thermal head may produce
imaging on the paper in areas not intended to be printed. This condition is
normal when printing documents with a lot of “black” content.
The printer will stop and resume printing after the print head has cooled
down.
To avoid or delay this condition, print using a lighter density setting, reduce
the amount of black space being printed (for example, remove background
shading and colors in graphs and presentation documents), and make sure
that the printer has adequate ventilation and is not located in an enclosed
space.
 Motor or battery:
Do not use the printer continuously. If the printer is used continuously, the
motor or battery will become too hot. In this case, the printer will stop and
resume printing after the motor or battery has cooled down.
Note
This condition may occur more often when the printer is used at high altitude
(more than about 10,000 feet) due to a lower air density available to cool the
printer.
Printer is in boot mode. If you remove the Li-ion battery from your printer while the firmware is being
updated, your printer will restart in boot mode.
Problem Solution