Warranty Guide

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
• Damage caused by fire, flooding, exposure to standing water or intentional abuse.
• Damage caused by moisture to surrounding structure, walls, subfloor, fixtures,
furniture, underlayment, moldings, trims, subfloor heating elements, or anything
that is not the structural integrity or dimensional stability of the floor plank or tile.
• Damage resulting from mold and mildew growth due to prolonged exposure to
moisture. While moisture will not affect the structure of the plank or tile, when
excessive moisture accumulates (and in particular remains undiscovered or
unaddressed) mold and/or mildew growth can occur. (One time replacement)
• Flooring that is installed outdoors.
• Damage caused by vacuum cleaner beater bar, rolling caster wheels, and
cutting from sharp objects.
– When vacuuming, we recommend using the wand attachment on your
vacuum.
• Indentation or damage from improper loads including high heels, spiked shoes,
rolling loads, chairs or other furniture not using floor protectors.
• Damage caused by abuse such as moving appliances across the floor without
adequate protection. To protect your floor from scuffing and tears when moving
appliances or heavy furniture, lay a plywood panel on your floor and “walk” the
item across it.
• Loss of gloss/scratching.
• Minor color, shade, or texture variations between samples or printed color
photography and the actual material.
• Floors that are graded “irregular” or sold “as is” without warranty.
WHAT IS EXCLUDED FROM THIS LIMITED WARRANTY?
THIS LIMITED WARRANTY CONSTITUTES THE ONLY EXPRESS WARRANTIES
FOR THE PRODUCT PURCHASED. None of our installers, retailers, distributors
or employees has the authority to alter the obligations, limitations, disclaimers or
exclusions under this or any AHF warranty.
AHF PRODUCTS EXCLUDES AND WILL NOT BE LIABLE FOR NOR PAY, TO THE
EXTENT PERMITTED BY LAW, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY; PROPERTY
DAMAGE; DAMAGE TO OTHER PROPERTY; LOSS PROFITS; ANY DAMAGE
OTHER THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM A DEFECT
IN THE FLOORING; DIMINUTION IN PROPERTY VALUE; COSTS OF RENT OR
MOVEMENT OF FURNITURE; THE REMOVAL OR REPLACEMENT OF CABINETS
AND/OR FIXTURES; RETAIL MARKUPS; INSTALLATION OR LABOR PROVIDED
BY OTHERS OR SUPPLEMENTAL COSTS INCLUDING, BUT NOT LIMITED TO,
RELOCATION DURING THE REPAIR PROCESS (SUCH AS HOTEL, MEALS, OR
MOVING AND STORAGE OF FURNITURE COSTS AND/OR OTHER ADDITIONAL
EXPENSES), EVEN IF THE MANUFACTURER HAS BEEN ADVISED OF SUCH
DAMAGES.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT(S): ALL WARRANTIES (OTHER THAN OUR LIMITED WARRANTY)
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. IF ANY IMPLIED
WARRANTY ARISES UNDER APPLICABLE LAW, ANY AND ALL IMPLIED
WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE
DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
NOTE: THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME
STATES DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU.
2
THE REMEDIES CONTAINED IN THIS LIMITED WARRANTY ARE THE ONLY
REMEDIES AVAILABLE FOR BREACH OF THIS WARRANTY.
WORKMANSHIP
AHF does not warrant the installers’ workmanship. Workmanship errors should be
addressed to the contractor who installed the floor. Your AHF Rigid Core flooring
should be professionally installed by contractors who have demonstrated expertise
in installing residential/commercial floors.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
We want you to be happy with your AHF floor. If you’re not, call your retail store.
They can answer your questions and, if necessary, start to process a claim. If you
have further questions, please call us at 1 866 243 2726.
CONSUMER CLAIMS PROCESS
How does AHF sell its products?
We work with distributors all over the country to make our products widely
available. We sell our products to distributors, and distributors sell our products to
local retailers and contractors.
Steps to Filing a Claim:
1. Return to your retailer with your original proof of purchase.
a. If your floor was installed as part of a new home build, you may use your
style selection sheet or your closing documents as your proof of purchase.
If your retailer information is not included in these documents, contact
your builder.
b. If your retailer is out of business, please call 1-866-243-7276 so we may
assist you in finding a new retailer.
2. The claim will be evaluated.
a. Distribution Retailers: Your retailer will need to contact its distributor
representative to get the claim filed. The retailer or distributor
representative may inspect your flooring or request pictures or uninstalled
samples showing the issue.
b. Lowes, Home Depot, or Direct: Your retailer will need to call us directly to
file the claim. At that time, your sales associate may request pictures or
uninstalled samples. An inspection of the flooring in your home may be
required.
3. A claim determination is made.
a. Distribution Retailers: We will send the evaluation of the claim to your
retailer’s distributor, who will then share the results with your retailer. Your
retailer should call you within 48 hours of receiving the determination to
inform you of the decision.
i. If your claim is approved, please work with your retailer to order new
material and schedule the reinstallation, if applicable.
ii. If your claim is not approved, you will receive a letter explaining why.
You will also receive an inspection report if your home was inspected
by a Technical Services Manager or a third-party inspector.
b. Lowes, Home Depot, or Direct: The claim determination and any relevant
inspection reports will be sent directly to your store. They should contact
you within 48 hours to inform you of the decision.
Appealing your Claim Determination:
If you do not agree with your claim determination, please contact our Customer
Advocates by calling 1-866-243-2726 and selecting the option for Warranty, or
by emailing your concerns to [e-mail]. We will go
over any evaluation methods we have used in regards to your claim and determine
if there is any additional evaluation needed.