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Product support
Help is always at hand
Troubleshooting
If you have a problem with your product, these questions may be able to assist you?
Question- Appliance does not work.
Answer
Appliance is not switched on - Switch on the appliance.
Mains plug is not plugged in or is loose. -Insert mains plug.
Fuse has blown or is defective - Check fuse, replace if necessary.
Socket is defective - Mains malfunctions are to be corrected by an electrician.
Question - Appliance cools too much.
Answer
Temperature is too cold - Adjust the thermostat dial to a warmer setting.
Question - The food is too warm.
Answer
Temperature is not properly adjusted - Adjust the thermostat to a cooler setting.
Door was open for an extended period - Open the door only as long as necessary.
A large quantity of warm food was placed in the appliance - Adjust the thermostat
to a cooler setting. Cool warm food before placing in the chest freezer
The appliance is near a heat source - Position the chest freezer away from a heat source.
Question-Heavy build up of frost, possibly also on the door seal.
Answer
Door seal is not air tight - Carefully warm the leaking sections of the door seal with a
hair dryer(not hotter than approx 50 degree). At the same time shape the warmed door seal
by hand such that it sits correctly.
Question - Water on the floor or on storage shelves.
Answer
Water drain hole is blocked - Remove food residue or ice from the entrance of the drain hole.
Question - Appliance is making unusual noises
Answers
Appliance is not level - Readjust the front levelling feet.
Appliance is in contact with wall or other objects. - Push appliance away a short distance
A part at the back of the appliance eg a tube, is in contact with another appliance part or
wall - Gently bend this part away carefully if necessary
29Product support