Specifications

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Appendix A. Sample Statement of Work
This Appendix provides a sample Statement of Work (SOW) that you can modify
to suit to your specific customer situation or geographic requirement. This SOW
includes tasks expected to be performed by the IBM networking specialists as
well as tasks that may be performed by the customer.
A.1 Overview
Today’s networks need to support both voice and data applications. However,
there is a requirement to improve the transmission of both traffic types in a
cost-effective manner. The integration and migration of customer networks to an
integrated voice over frame relay network is needed.
This service couples the voice and frame relay knowledge of IBM networking
specialists with a methodology to build a design and migration plan for a
customer’s intranet that supports the current business applications and the
evolving VoFR environment. The services focus on the migration of the existing
customer’s networks to a VoFR network. The IBM networking specialists will use
the methodology to:
• Identify the business and related objectives for the network
• Collect all pertinent information related to building an intranet
• Develop and document an overall network architecture
• Delineate an overall network migration strategy
The documented architecture and migration plan can be used to develop a
detailed implementation plan for building the customer intranet.
A.2 Statement of Work
This Statement of Work defines the scope of work to be accomplished by IBM
under the terms and condition of the IBM Customer Agreement. The tasks to be
performed by IBM are defined and an estimated schedule is provided. In addition.
the responsibilities of the customer are listed.
A.2.1 Scope of Service
This service, building an VoFR solution, includes a structured set of network
assessment, design, and planning activities, providing the IBM networking
specialists to facilitate the migration of the current network into an VoFR intranet.
These services can be used to address the overall network requirements, or to
focus on a specific service area, such as:
• Network Assessment - providing a thorough review of the existing network
configuration and operations, including:
• Analysis of current business objectives and technical requirements
• Analysis of current network infrastructure
• Collection of performance baseline
• Review of the network design objectives and goals
• Identification of key requirements for intranet network design