Specifications

184 IBM Voice Over Frame Relay Perform Guide
• Identification of business and related objectives
• Collection of pertinent information related to your current network for
input into the network planning
• Explanation of the current network recovery procedures
• Expected Migration Schedule
• Develop a network plan document that addresses the following topics:
• The current network design and implementation
• Documentation of the business objectives and requirements for the
network
• Delineation of an overall network migration strategy
• Detailed description of the order and schedule of events required to
implement your network design objectives
• Identification of test scenarios to be implemented during the design
implementation process
• Information and documentation on network software and hardware
requirements
• Provide basic skills instruction to your network personnel during
performance of this service
• Provide you with a network migration plan
A.4 Customer Responsibilities
The responsibilities listed in this section are in addition to those responsibilities
specified in the Agreement and are to be provided at no charge to IBM. IBM’s
performance is predicated upon the following responsibilities being fulfilled.
A.4.1 Customer Project Manager
Prior to the start of this Statement of Work under the Agreement, you will
designate a person, called the Customer Project Manager who is primarily
responsible for the project. All IBM communications will be addressed to the
Customer Project Manager who has the authority to act for you in all aspects of
the contract. The Customer Project Manager’s responsibilities include:
• Serve as the interface between the IBM project team and all your departments
participating in this project
• With the IBM Project Manager, administer Project Change Control and
participate in project status meetings
• Obtain and provide information, data decisions and approvals, within three
working days of IBM’s request unless you and IBM agree to an extended
response time
• Resolve deviations from project plans which may be caused by your business
requirements
• Help resolve project issues and escalate issues within your organization, as
necessary