Specifications

Appendix G. Troubleshooting the 9783

This section provides you with the information that can help you solve problems

that may occur when using IBM 9783. Problems are divided into the following

functional areas:

• Call accounting channel

• Circuit groups

• Console port

• Frame relay port

• Remote unit command channel

• Voice port

• Translation rules

G.1 Call Accounting Channel

This section presents possible responses to problems associated with the IBM

9783 call accounting channel.

PROBLEM: After changing to FRAD port mode, the accounting channel

does not function.

Cause: The accounting channel is dropped with a mode change.

Response: Disconnect the accounting channel, configure the FRAD port

for ASCII_ASYNC, and reconnect the accounting channel. If

this does not bring the accounting channel up, reboot the

system.

PROBLEM: The accounting channel is not functioning.

Cause: The port is configured for something other than

ASCII_ASYNC.

Response: When entering the mode for an accounting channel (ASCII_

ASYNC), make sure to type at least three letters (ASC...). If

you type only AS, the port will be configured for ASYNC

operation.

G.2 Circuit Groups

This section presents possible responses to problems associated with the IBM

9783 circuit groups.

PROBLEM: Unable to add a processing circuit to a circuit group.

Cause: A circuit group has not been completely deleted.

Response: After a processing circuit is deleted, other circuits in the

circuit group must be deleted before a new processing circuit

can be created.