Specifications

Troubleshooting the 9783 237
Response
: Verify the following:
The filenames used to specify the source files are correct
The serial port selected on the computer is correct
The serial number entered into the loader matches that of the
target unit (use SHOW CONFIG UNIT to find unit serial
number). If this problem is occurring after an aborted
download attempt, power cycle the unit, wait a few minutes
for the system to come up, and retry the download.
PROBLEM: Command script files do not operate the unit correctly
(typically commands are corrupted).
Cause: At 9600 baud, scripts that perform rapid-fire console
commands are overloading the control processor.
Response: Either reduce the console port rate or add small time delays
between console commands.
PROBLEM: Mouse movements cause commands to appear on console
port.
Cause: Some terminal emulation programs convert mouse
movements into arrow movements. The up-arrow and
down-arrow movements cause previous command histories to
be printed on the command line.
Response: Most DOS- and Windows-based terminal programs allow
mouse movements-to-arrow key conversion to be disabled.
With some DOS programs the mouse driver software must be
removed.
G.4 FRAD Ports
This section presents possible responses to problems associated with the IBM
9783 FRAD ports.
PROBLEM: Unable to get BISYNC external BERT tests to function.
Cause: This test is not implemented.
Response: This test is not currently available.
G.5 Frame Relay Ports
This section presents possible responses to problems associated with the IBM
9783 frame relay ports.
PROBLEM: No alarms are being issued, the CP channel is down, and no
calls are going through.
Cause: Encapsulation is enabled on a DLCI going to the carrier over
which voice traffic is being carried or severe congestion on
the call processing PVC is occurring.
Response: Disable encapsulation on the network side.
Use
SHOW PERFORMANCE FRAME DLCI command to check FECN,
BECN, and DE values. Modify, if necessary, to reduce
congestion.