Owner's Manual

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Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service puhlications and how to report
any safety defects.
This section includes information on: Thc Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired, BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
SATISFAC
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's Sales or Service Departmenk
Sometimes, however, despite the
best intentions of all concerned,
misunderstandillgs can occur.
If your concern has not been resolved to
pour satisfaction,
the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dcaler
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot bcresolved by the dealer without further
help, contact
the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458-8006. In Canada, contact GM of Canada Customer
Assistance Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call [phone].
In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export
Sales in Canada by calling 1-905-644-4112.
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