Service manual

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HOW TO RETURN FOR REPAIR
Please contact Customer Service Department in Wheeling, Illinois at [phone] for a "Return
Material Authorization" Number (RMA#).
The following information is required of a unit for repair, conversion or warranty.
1. Purchase order number
2. Customer name
3. Customer billing address
4. Customer shipping address
5. Person to contact, upon inspection, with delivery and price.
6. Telephone number
7. Model number
(located on name plate)
8. Serial number (located on name plate)
9. Description of defects, problems or circumstances.
CAMCO "Customer Service Department" will assess repairs by phone and estimate inspection fees or
repair costs.
Non-warranty inspection fees will vary depending on the size of the unit and optional equipment mounted.
These fees apply only if customer decides not to repair or replace subject unit.
Please return CAMCO equipment only (remove sprockets, pulleys, etc). This will reduce the amount of
disassembly time (saving customer cost on labor) and will provide faster evaluation for quoting price
and delivery of repair or conversion.
Package unit to protect it from weather or damage during shipping. Place the (RAM#) on the outside of
the packaging for prompt service.
Ship Warranty units via surface freight collect.
Ship Non-Warranty units to CAMCO transportation prepaid. CAMCO will not accept collect shipments
on non-warranty repairs
Ship to: (CAMCO) Commercial Cam Co., Inc.
1444 South Wolf Road
Wheeling, Illinois 60090 - USA
Tel: [phone]
Fax: [phone]
Toll Free: 800-645-5207
E-MAIL: [e-mail]
Internet: http://www.thomasregister.com/camco
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