Full Product Manual

Part 10 : FREQUENT PROBLEMS SOLUTION
Problems Causes Solutions
Spa Pump
Does Not
Operate
• GFCI tripped
• GFCI broken
• Check power source
• Power failure
• Reset GFCI/check if the cable is rated 2kW / 15A
• Call for service if it does not reset
Spa Pump
Does Not
Heat Properly
• Temperature set is too low
• Filter Cartridge is dirty
• Water level is too low
• Heating element failed
• Set to a higher temperature
• Clean/replace the filter cartridge
• Fill water to min. water level
• Call for service
Jet Massage
System Does
Not Work
• Pump is too hot
• 30-minute auto shut off
feature is activated
• Something is wrong with
the control panel
• Unplug the GFCI cord
• When the pump has cooled, reset the GFCI and press the Jet
Massage Button to activate again
• Press the Jet Massage Button to reactivate
• Call for service if it does not reset
Water Filtration
Is Not
Working
• Dirty filter cartridge
• Inlet/outlet port blocked
• Air lock
• Something is wrong with
the control panel
• Clean/replace the filter cartridge
• Clean the inlet/outlet ports
• Purge air from the pump as previously outlined
• Call for service if it does not reset
Portable Control
Unit Leaking
• Adaptor seal improperly
located
• Water leakage from pump
body
• Ensure Check Valve below PCU is tightened
• Check the pump body
• Call for service
Spa Leaking
• Spa is torn or
punctured
• Use provided repair patch as previously
outlined
Water Is Not
Clean
• Insufficient filtering time
• Dirty filter cartridge
• Improper chemical treatment
• Do filtration longer and more frequently
• Clean/replace the filter cartridge
• Change the spa water completely
• Refer to the chemical manufacturer’s
instructions.
Red Light
Blinking
• Spa has reached set
temperature
•
The pump does not stop heating until the current water
temperature reaches the set temperature indicated by the
‘blinking’ red light.
ATTENTION: PLEASE KEEP ALL ORIGINAL PACKAGING IN CASE OF WARRANTY ISSUES!
If you experience any problems, please do not hesitate to contact your local dealer or our after sales
service immediately. Any defect or damage caused by installation, alteration, or repair, by anyone
who is not an employee of Canadian Spa Co., or authorized service technician, is not covered by
the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse,
alteration, or attempted alteration, repairs or attempted repairs by anyone other than an authorized
Canadian Spa Co. service technician, improper installation, improper water chemistry, improper
maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. Misuse and
abuse shall include any operation of the spas other than as directed in the Canadian Spa Co.
Manual. Examples of misuse and abuse include, without limitation: damage of the spa liner caused
by leaving the spa uncovered while the spa is empty of water or not in use. Damage to the spa
surface caused by contact with unapproved cleaners or solvents. Damage caused by unapproved
sanitizers such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may
remain undissolved on the spa vinyl surface.
Accessories (0ptional)
3 Pack Filter (Buy 3 Get 1 Bonus)
3 x 15 ft² slip replacement filters for Canadian Spa Company portable spas.
This filter should be changed every 1-2 months (depending on usage).
Portable Chemical Kit:
This chemical kit is an excellent addition to any spa and provides users with all of the essential spa
chemicals needed to keep a spa balanced. The following chemicals are included in the kit:
Chlorinated Granules 800g • Alkalinity Booster 800g • pH Up 1kg • pH Down 1kg • Test Strips
Booster Seat:
Water filled booster seat for added comfort and great for small children.
Portable Spa Pillow:
Pillow attaches to the perimeter rim of portable spa.
Round 7’ Cover Cap:
Waterproof, tough & durable • Prevent cover colour bleaching • Resists UV damage • Elastic sewn
into 12” (30.5 cm) hemmed skirt for a snug fit • Fits most spa models and shapes • Made from
durable woven polyethylene
Hard Top Cover
Thick tapered cover for unparalleled heat retention • 5” Skirt length • Commercial quality zipper
• Locking straps for added protection • Tough mesh bottom with rugged reinforced stitching
Step:
Simple to assemble, these spa steps allow for quick and easy entry into a spa while providing a
non-slip surface for safety.
• No tools required to assemble • Made of durable UV protected polypropylene
Synthetic Gazebo:
Free standing gazebo.
• 10’ x 10’ • Louvred panels • Smoked acrylic corner window • Skylight • Bar counter
Spa Surround Furniture:
All items are customizable to create your own personal spa furniture configuration.
Items Include: • Sofa • Bar Table • Side Table • Planter • Step
Sofa
Bar Table
Side Table
Planter
Step