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imageRUNNER ADVANCE 6075/6065/6055 Maintenance Guide
Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. Guides with this symbol are printed manuals.
• Comprehensive Manual for Basic Operations and Handling Your Machine e-Manual - Before You Start Using This Machine - Basic Operations - Optional Products/Software - Settings/Registration - Paper Type Management Settings - Problem Solving - Maintenance - Practical Workflows - Copy - Fax - Scan and Send - Scan and Store - Access Stored Files - Fax/I-Fax Inbox - Secured Print - Web Access - Scanner - Quick Menu - Status Monitor/Cancel - Print - Network - Remote UI - MEAP - Security To view the manual in P
How This Manual Is Organized Chapter 1 Routine Maintenance Chapter 2 Troubleshooting Chapter 3 Appendix Includes the index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon.
Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii How To Use This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside the Insertion Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24 Document Insertion/Folding Unit-H1 (Folding Unit) (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27 External 2/3 Hole Puncher-A1 (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface Thank you for purchasing the Canon imageRUNNER ADVANCE 6075/6065/6055. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its ma ny functions. After reading this manual, store it in a safe place for future reference.
Keys Used in This Manual The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual: • Touch Panel Display Keys: Example: [Key Name] [Cancel] [Close] • Control Panel Keys: Key Icon (Key Name) Example: (Start) (Stop) Displays Used in This Manual Screen shots of the touch panel display used in this manual are those taken when the optional Super G3 FAX Board, Upright Control Panel, Duplex Color Image Reader Unit, and Copy Tray are attached to the imageRU
Illustrations Used in This Manual Illustrations used in this manual are those displayed when the optional Upright Control Panel, Duplex Color Image Reader Unit, and Copy Tray are attached to the imageRUNNER ADVANCE 6075.
Trademarks Apple and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a trademark or a registered trademark of Microsoft Corporation in the U.S. and/or other countries. Other product and company names herein may be the trademarks of their respective owners. Copyright Copyright 2010 by Canon Inc. All rights reserved.
1 Routine Maintenance $)"15&3 This chapter describes how to load paper, perform routine cleaning operations, and replace consumables, such as toner and staple cartridges. Precautions for Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Precautions for Maintenance This category describes precautions for performing routine maintenance, such as loading paper. We recommend that you read this category prior to performing routine maintenance. • When loading paper, take care not to cut your hands on the edges of the paper. • When closing the cover, or pushing the unit back into the machine, be careful not to get your fingers caught, as this may result in 1 Routine Maintenance personal injury.
Main Unit This section describes how to load paper into the paper drawers of the main unit and to replace the toner cartridge. Loading Paper Paper Drawers 1 and 2 hold approximately 1,500 sheets of paper (20 lb bond (80 g/m2)). Paper Drawers 3 and 4 hold approximately 550 sheets of paper (20 lb bond (80 g/m2)). 1 Routine Maintenance If the selected paper runs out, or the selected paper drawer runs out of paper during printing, a screen prompting you to load paper appears on the touch panel display.
1 Pull out the paper drawer. 1.Press the button. 2.Pull out the paper drawer. Routine Maintenance 1 2 3 Open the package of paper, and remove the paper stack. Load the paper stack into the paper drawer. Even out the edges of the paper stack. Load the paper stack against the right wall of the paper drawer. 1. Load the paper stack into the paper drawer. Make sure that the height of the paper stack does not exceed the loading limit mark ( ) at the back of the paper drawer.
Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different paper size into Paper Drawer 3 or 4, follow the procedure described below to adjust the paper drawer guides. • You can adjust the paper drawers to hold the following standard paper sizes: 11” x 17”, LGL, LTR, LTRR, or STMTR. • Only the paper sizes of Paper Drawer 3 and 4 can be changed. Remove all of the remaining paper in the paper drawer. Routine Maintenance 1 1 1. Press the button. 2. Pull out the paper drawer.
3 4 Load the appropriate size paper into the paper drawer. Change the paper drawer’s size plate to match the new paper size. Routine Maintenance 1 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position. Loading Tab Paper Tab paper can be loaded into Paper Drawer 3 or 4. Follow the procedure described below to adjust the paper drawer to hold tab paper. Only LTR Tab Paper can be used.
2 Adjust the position of the left and front guides. 1. Squeeze the upper part of the left guide. Without releasing it, slide the left guide to the left as far as it will go. 2. Squeeze the upper part of the front guide. Without releasing it, slide the front guide to align it with the mark for tab paper (LTR). 1 3 Routine Maintenance Slide the front guide until it clicks into place.
5 Load the tab paper into the paper drawer. 1. Load the tab paper face down with the tabs facing left. Even out the edges of the paper stack. Load the paper stack against the right wall of the paper drawer. -Paper which has been rolled or curled must be straightened out prior to use. -Make sure that the height of the paper stack does not exceed the 1 Routine Maintenance loading limit mark ( ) at the back of the paper drawer. 2.
Replacing the Toner Cartridge When there is only a small amount of toner remaining inside the machine, the following message appears on the touch panel display. You can continue printing, but at this time you should purchase a new toner cartridge to have it available when needed. When toner runs out completely and prints can no longer be made, a screen with instrunctions on how to replace the toner cartridge, like the one shown below, appears on the touch panel display.
1 Press [ ]. If a screen with instructions on how to replace the toner cartridge appears on the touch panel display, this step is not necessary. 2 Push the toner replacement cover, as shown below. Routine Maintenance 1 The toner replacement cover is open. 3 Turn the locking lever to the right until it stops. Make sure to turn the locking lever to the right until it stops. (Otherwise, you may not be able to remove the toner cartridge.
4 Remove the toner cartridge, supporting it with both hands. Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. Do not touch the tip of the toner cartridge or subject it to shock by hitting it. Doing so may cause the toner cartridge to leak. 5 Take the new toner cartridge out of the box, and remove the red protective cap from the new toner cartridge.
6 Insert the new toner cartridge. Align the end of the toner cartridge with the toner supply port as shown by the arrow in the illustration below, and insert the toner cartridge straight into the machine. Routine Maintenance 1 • Only use toner cartridges intended for use in this machine. You cannot insert the toner cartridge not intended for use in this machine, because the shape of the toner cartridge does not match the toner supply port of the machine.
Duplex Color Image Reader Unit-C1 (Optional) Replace the stamp cartridge when the stamp is faint or no longer visible. When replacing the stamp cartridge, take care not to allow toner to come into contact with your hands or clothing. If toner gets onto your hands or clothing, wash it off immediately with cold water. 1 1 Routine Maintenance Replacing the Stamp Cartridge Open the feeder, and open the cover of the scanning area. 1. Open the feeder. 2.
3 Remove the old stamp cartridge, and push in the new one until it clicks into place, using the provided tweezers. Routine Maintenance 1 Insert the stamp cartridge properly, or paper jams may occur. 4 Close the stamp cover. 5 Close the cover of the scanning area, and the feeder. 1. Close the cover of the scanning area. 2. Close the feeder. - When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.
Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional) If you attach the Paper Deck Unit-A1 or Paper Deck Unit-D1 to the machine, you have one additional source of paper for printing jobs. Paper Deck Unit-A1 and Paper Deck Unit-D1 hold up to 3,500 sheets of paper (20 lb bond (80 g/m2)). • The following paper sizes can be loaded into the Paper Deck Unit-A1 or Paper Deck Unit-D1: - Paper Deck Unit-A1: LTR (You cannot load the paper in landscape orientation.
1 Press the open button to open the paper deck. 1. Press the open button. 2. Open the paper deck. The inside lifter automatically descends to the paper loading position. Routine Maintenance 1 2 3 Open a package of paper, and remove the paper stack. Load the paper stack into the paper deck, and close the paper deck. 1. Load the paper stack.
Changing the Paper Size for the Paper Deck Unit-D1 This section explains how to change the paper size for the Paper Deck Unit. It is necessary to register the paper size for the paper deck in Register Sizes for Side Paper Deck in Common Settings (from the Settings/Registration screen) before loading the paper. (See e-Manual > Settings/Registration.) Register the desired paper size for the paper deck in Register Sizes for Side Paper Deck in Common Settings (from the Settings/Registration screen).
5 Remove the white screw on the back size switch plate B. Routine Maintenance 1 * * Back Size Switch Plate B 6 Remove the back size switch plate B. 7 Align the back size switch plate B with the marks for the desired paper size.
8 Fix the back size switch plate B to the paper deck with the white screw by turning it clockwise. Routine Maintenance 1 9 Insert and align the back size switch plate A with the marks for the desired paper size. A3 A4 11x17 LTR B4 B5 LGL LTR A4 LTR A4 B4 A3 11x17 B5/B4 LGL LTR/11x17 A4/A3 LTR A4 10 Fix the back size switch plate A with the white screw by turning it clockwise.
11 Remove the white screw on the front size switch plate by turning it counterclockwise. * Routine Maintenance 1 * Front Size Switch Plate 12 Remove the front size switch plate. 13 Align the front size switch plate with the marks for the desired paper size.
14 Fix the front size switch plate to the paper deck with the white screw by turning it clockwise. • If the front size switch plate is not adjusted properly for the paper size loaded in the paper deck, the correct paper size may not appear on the touch panel display. 15 • Adjust the front size switch plate correctly to avoid causing a paper jam, dirty prints, or make the inside of the machine dirty. Insert the correct underlay sheet that matches the new paper size into the paper deck.
17 Place a size sticker indicating the new paper size that is loaded in the paper deck. Routine Maintenance 1 18 1-22 Close the paper deck.
Document Insertion/Folding Unit-H1/Document Insertion UnitL1 (Optional) This section describes how to load paper into the document insertion unit of the Document Insertion/Folding Unit or Document Insertion Unit. Loading Paper 1 1 Routine Maintenance Follow the procedure below to load paper into the Document Insertion/Folding Unit or Document Insertion Unit. Adjust the slide guides to fit the paper size. 2 Load the paper stack into the document insertion unit. ☐ Load the paper face up.
3 Select the desired paper size → press [Next]. Routine Maintenance 1 Select the same paper size that is loaded in the document insertion unit. To select an inch paper size, press [Inch-Size]. 4 Select the desired paper type → press [OK]. When printing on special types of paper, such as heavy paper, be sure to correctly set the paper type. If the type of paper is not set correctly, it could adversely affect the quality of the image.
• You cannot make copies or prints on Tab Paper that is loaded in the document insertion unit of Document Insertion/Folding Unit or Document Insertion Unit. • You can use the Tab Paper set in the document insertion unit of Document Insertion/Folding Unit or Document Insertion Unit for Add Cover, Insert Sheets or Job Separator. • If you want to insert printed tab paper as a character pages, insert a blank paper where the tab paper will bw inserted.
Staple Finisher-E1/Booklet Finisher-E1/External 2/3 Hole Puncher-A1 (Optional) This section describes the procedure for replacing the staple cartridge in the Staple Finisher or Booklet Finisher, and how to remove the punch waste from the External 2/3 Hole Puncher.
1 Open the front cover of the finisher. Staple Finisher 2 Routine Maintenance 1 Booklet Finisher Lift and pull out the staple case from the stapler unit, holding it by its green tab. 3 Place the staple case, as shown below, press the area indicated by PUSH, and then lift up the staple cartridge. 1. Press the area indicated by PUSH. 2. Lift up the staple cartridge.
4 Routine Maintenance 1 Pull out the staple cartridge. PUS H 5 Insert the new staple cartridge. Press the spring-loaded case down until it clicks into place. PUS H PUS H 6 Remove the seal holding the staples together, by pulling it straight out. Make sure that you pull the seal straight out. If you pull it out at an angle, it may tear.
7 Gently push the staple case into the stapler unit, until it is securely in place. 8 Close the front cover of the finisher. If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a “dry” stapling operation to reposition the staples.
Replacing the Staple Cartridge in the Saddle Stitcher Unit When the saddle stitcher unit of the Booklet Finisher is almost out of staples and the staple cartridge in the saddle stitcher unit must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge. Routine Maintenance 1 Use only staple cartridges intended for use with this machine.
1 Open the front cover of the finisher. 2 Pull out the saddle stitcher unit, and pull the stapler unit towards you, and then push up the stapler unit. *2 1. Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops. 2. Pull the stapler unit of the saddle stitcher unit towards you, and then push it up. *1 *1 Saddle Stitcher Unit *2 Stapler Unit at the Saddle Stitcher Unit 3 Pull out the empty staple cartridge, holding it by its left and right sides.
4 Insert the new staple cartridge. Press the staple cartridge down until it clicks into place. Routine Maintenance 1 When replacing the staple cartridges, replace both the front and back staple cartridges. Only one front and rear staple cartridge can be inserted at a time. 5 Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position. 1.
Removing Punch Waste When the punch waste tray of the External 2/3 Hole Puncher becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. Routine Maintenance 1 This procedure is necessary only if the External 2/3 Hole Puncher is attached. 1 Open the front cover of the punch waste tray, and pull out the punch waste tray. 1. Open the front cover of the punch waste tray. 2.
3 Return the punch waste tray to its original position, and close the front cover of the punch waste tray. 1. Return the punch waste tray to its original position. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode. 1 Routine Maintenance 2. Close the front cover of the punch waste tray.
Routine Cleaning If the touch panel display becomes dirty and the screen may not be seen clearly, clean the touch panel display. Since the touch panel display becomes dirty from normal use, we recommend that you clean it once a week or every 10 days. If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month.
Cleaning the Touch Panel Display Follow the procedure below to clean the touch panel display. 1 Wipe the touch panel display with a cloth dampened in water or a mild cleaning agent, and then wipe the area clean with a soft, dry cloth.
Cleaning the Platen Glass/Underside of the Feeder Clean the platen glass and the underside of the feeder by following the procedure below. If the platen glass or the underside of the feeder is dirty, documents may not be scanned clearly, and the size of the document may not be detected correctly. Clean the platen glass and the underside of the feeder with a cloth dampened with water or a mild detergent, and then wipe them clean with a soft dry cloth.
2 Open the covers. 1. Pull the lever above the feeder, and open the cover of the scanning area. Open the cover of the scanning area carefully, as not to scratch the platen glass. 1 Routine Maintenance 2. Hold the blue tab above the inside cover, and open the inside cover in the direction indicated by the arrow in the illustration left. 3 Clean the feed scanning area (thin glass strip) with a cloth dampened in water or a mild detergent, and then wipe the area with a soft dry cloth.
Cleaning the Feeder’s Rollers Spin the rollers while cleaning them. 1 Pull the lever, and open the feeder cover. Routine Maintenance 1 2 Clean the rollers (a total of five places) inside the feeder cover with a cloth dampened with water. Then,wipe the area with a soft, dry cloth. 3 Open the inner cover, and clean the rollers. 1. Open the inner cover, holding it by its front tab. 2. Clean the rollers (a total of five places) inside the inner cover with a cloth dampened with water.
4 Close the covers. 1. Close the inner cover. 2. Close the feeder cover. Routine Maintenance 1 5 Clean the feeder scanning area (thin glass strip) and the resin roller. 1. Open the feeder. 2. Clean the feeder scanning area with a cloth dampened with water. Then, wipe the area with a soft dry cloth. 3. Clean the left side of the rubber roller with a cloth dampened with water. Then, wipe the area with a soft dry cloth. 4. Close the feeder.
Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder. • It takes approximately 20 seconds to clean the feeder. • Feeder Cleaning cannot be performed during printing. Press 1 (Settings/Registration) → [Adjustment/Maintenance] → [Maintenance] → [Clean Feeder]. Routine Maintenance 1 2 Place 10 sheets of blank paper into the feeder → press [Start]. Make sure that you fan the sheets of paper well.
Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. ■ Paper Stock 1 Routine Maintenance In addition to plain paper (11” x 17”, LGL, LTR, and STMT), recycled paper, color paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
■ Toner If a message prompting you to replace the toner cartridge appears on the touch panel display, replace the used toner cartridge with a new one. Use only toner cartridges intended for use with this machine.
■ Stamp Cartridge The stamp cartridge is used to stamp originals. Use the tweezers provided to remove and replace the stamp cartridge. Routine Maintenance 1 ■ Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies.
Troubleshooting 2 $)"15&3 This chapter explains what to do in response to a paper jam in the main unit, or optional units, and an error message display. Before Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Precautions for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before Troubleshooting Precautions for Troubleshooting This section describes precautions for troubleshooting, such as clearing paper jams. We recommend that you read this section prior to troubleshooting. 2 Troubleshooting There are some areas inside the machine which are subject to high-voltages.
Procedure to Remove the Jammed Paper Effectively from the Paper Drawers If a paper jam occurs in the paper drawers and you do not perform correct operations, paper jam may occur continuously. This section explains how to clear the paper jam effectively in the paper drawers. : Do not apply (OK) : Apply (No Good (NG)) A paper jam occurs. 2. • Align the edges of paper and reload it. • Remove the paper with a problem. → Check that the machine operates normally. 2 Troubleshooting 1.
Clearing Paper Jams If a paper jam occurs, the following screens appear on the touch panel display. Screens Indicating the Locations of Paper Jams The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display. This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared.
If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display. 1 Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper. See the appropriate sections below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine.
2 If a paper jam occurs inside an optional unit, see the instructions in the following sections.
● Document Insertion/Folding Unit: ☐ Document Insertion/Folding Unit-H1 (Insertion Unit) and Document Insertion Unit-L1 (Optional) Troubleshooting 2 ☐ Document Insertion/Folding Unit-H1 (Folding Unit) (Optional) ● Document Insertion Unit: ☐ Document Insertion/Folding Unit-H1 (Insertion Unit) and Document Insertion Unit-L1 (Optional) Clearing Paper Jams 2-7
● External 2/3 Hole Puncher: ☐ External 2/3 Hole Puncher-A1 (Optional) Troubleshooting 2 ● Staple Finisher: ☐ Staple Finisher-E1/Booklet Finisher-E1 (Optional) ● Booklet Finisher: ☐ Staple Finisher-E1/Booklet Finisher-E1 (Optional) 2-8 Clearing Paper Jams
☐ Booklet Finisher-E1 (Optional) 2 Troubleshooting ● Copy Tray : ☐ Copy Tray-Q1 (Optional) 3 4 After you have removed all of the jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions. Continue to follow the procedure and instructions on the touch panel display. Once you have removed all of the jammed paper in locations other than the feeder, printing or copying resumes.
Main Unit (Fixing Transport Unit) If a paper jam occurs in the main unit area, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 The fixing unit and its surroundings inside the machine may become hot during use.
3 Remove any jammed paper from the fixing unit. If you cannot pull out the jammed paper, proceed to the next step. Do not pull out jammed paper by force, as this may leave torn pieces inside the machine and cause the machine to malfunction. 4 Remove any jammed paper from the lower guide. 1. Open the lower guide, holding by the green tab. 2. Remove any jammed paper. 3. Close the lower guide. 5 Remove any jammed paper from the fixing unit. 1. Pull the paper gently. 2.
6 Push the fixing transport unit back into its original position, and close the front cover. 1. Push the fixing transport unit back into its original position. 2. Return the green lever to its original position. 3. Close the front cover. Troubleshooting 2 7 Follow the instructions on the touch panel display. Multi-Purpose Tray If a paper jam occurs inside the Multi-purpose Tray, a screen similar to the one shown below appears on the touch panel display.
2 Remove any jammed paper from the upper right cover, and close the upper right cover. 1.Remove any jammed paper. 2. Close the upper right cover. If the Paper Deck Unit-A1 or the Paper Deck Unit-D1 has been moved away from the main unit, reconnect either of them to the main unit. For more information, see e-Manual > Optional Products/Software. 3 Follow the instructions on the touch panel display.
Inside the Upper and Lower Right Covers If a paper jam occurs inside the upper or lower right cover, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 1 Remove any jammed paper from the upper right cover of the main unit.
Paper Drawers 1 and 2 If a paper jam occurs inside Paper Drawer 1 or 2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Paper Drawer 1 Troubleshooting 2 Paper Drawer 2 If a paper jam occurs inside the Paper Drawer 1 or Paper Drawer 2, you can remove the jammed paper by following the procedure described below.
Paper Drawers 3 and 4 If a paper jam occurs inside Paper Drawer 3 or 4, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 1 Pull out the paper drawer indicated on the touch panel display. 1. Press and release the button. 2. Pull out the paper drawer until it stops.
Feeder (Duplex Color Image Reader Unit-C1) (Optional) If a paper jam occurs in the Feeder, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 1 Remove originals from the original supply tray. 2 Remove any originals from the feeder cover. 1. Pull the lever, and open the feeder cover. 2.
3 Open the inner cover, holding by its tab. Troubleshooting 2 4 Turn the green feed dial, and remove any jammed originals. 1. Turn the green feed dial. 2. Remove any jammed originals. 5 Close the inner cover and the feeder cover. 1. Close the inner cover. 2. Close the feeder cover.
6 Remove any jammed originals from the feeder. 1. Lift the feeder. 2. Remove any jammed originals. 3. Close the feeder. • Close the feeder gently to avoid catching your hand, as this may result in personal injury. 2 • Be aware that the light emitted from the platen glass may be very 7 Troubleshooting bright when closing the feeder. Follow the instructions on the touch panel display.
1 Move the Paper Deck Unit-A1 away from the main unit, and remove any jammed paper from the feeding area. 1. Press the release button. 2. Move the Paper Deck Unit-A1 away from the main unit. 3. Remove any jammed paper. Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. Troubleshooting 2 2 Open the paper deck, and remove any jammed paper. 1. Press the open button. 2. Open the paper deck. The inside lifter descends automatically.
3 Close the paper deck, and reconnect the Paper Deck Unit-A1 to the main unit. 1. Close the paper deck. 2. Reconnect the Paper Deck Unit-A1 to the main unit. If you are using Paper Deck Unit-D1, place your hand where the hand symbol ( ) is located on the paper deck unit and reconnect it to the main unit. Troubleshooting 2 4 Follow the instructions on the touch panel display.
Document Insertion/Folding Unit-H1 (Insertion Unit) and Document Insertion Unit-L1 (Optional) If a paper jam occurs inside the insertion unit of the Document Insertion/Folding Unit or Document Insertion Unit, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
Insertion Unit 1 Open the top cover of the Document Insertion/Folding Unit or Document Insertion Unit. Troubleshooting 2 2 Remove any jammed paper from the top cover. 1. Remove all of the paper that is not jammed. 2. Remove any jammed paper. 3. Close the top cover. 3 Open the front cover and the insertion unit. 1. Open the front cover. 2. Open the insertion unit.
4 Remove any jammed paper from the delivery unit. 1. Open the delivery unit. 2. Remove any jammed paper. 3. Close the delivery unit. Troubleshooting 2 5 Close the insertion unit and the front cover. 1. Close the insertion unit. 2. Close the front cover. 6 Follow the instructions on the touch panel display. Inside the Insertion Unit 1 Open the front cover of the Document Insertion/Folding Unit or Document Insertion Unit.
2 Open the upper delivery guide. 2 3 Troubleshooting Remove any jammed paper. 4 Close the upper delivery guide.
5 Open the lower delivery guide. Troubleshooting 2 6 Remove any jammed paper from the lower delivery guide. 1. Remove any jammed paper. 2. Close the lower delivery guide. 7 8 2-26 Close the front cover. Follow the instructions on the touch panel display.
Document Insertion/Folding Unit-H1 (Folding Unit) (Optional) If a paper jam occurs inside the Document Insertion/Folding Unit, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
3 Pull out the Document Insertion/Folding Unit. Troubleshooting 2 4 Remove any jammed paper from the exit slot. 1. Push out any jammed paper toward the exit slot. 2. Remove any jammed paper. 5 Remove any jammed paper from the left guide. 1. Open the left guide. 2. Remove any jammed paper from the inside guide. 3. Remove any jammed paper from the outside guide.
6 Remove any jammed paper from the right guide. 1. Open the right guide. 2. Remove any jammed paper. 3. Close the right guide. 7 Troubleshooting 2 Close the left guide, and return the Document Insertion/Folding Unit to its original position. 1. Close the left guide. 2. Return the Document Insertion/Folding Unit to its original position. When returning the Document Insertion/Folding Unit to its original position, be caseful not to get your hands caught, as this may result in personal injury.
External 2/3 Hole Puncher-A1 (Optional) If a paper jam occurs inside the External 2/3 Hole Puncher, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 1 Open the front cover of the External 2/3 Hole Puncher. 2 Set the green knob to the fixed position.
3 Open the front cover of the finisher. Staple Finisher 4 Troubleshooting 2 Booklet Finisher Open the top cover of the finisher. If the Document Insertion/Folding Unit unit is attached, lift the insertion unit. 5 Open the delivery guide.
6 Open the top cover of the puncher unit. Troubleshooting 2 7 Remove any jammed paper from the puncher unit and the finisher. 8 Close the delivery guide.
9 Close the top cover of the finisher. Troubleshooting 2 10 Close the covers. 1. Close the front cover of the finisher. 2. Close the top cover of the puncher unit. If the Document Insertion/Folding Unit or Document Insertion Unit is attached to the main unit, close the insertion unit. 3. Close the front cover of the puncher waste tray. 11 Follow the instructions on the touch panel display.
Staple Finisher-E1/Booklet Finisher-E1 (Optional) If a paper jam occurs inside the top cover of the Staple Finisher/Booklet Finisher or the output delivery unit, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
3 Remove any jammed paper, and close the top cover of the finisher. 1. Remove any jammed paper. 2. Close the top cover of the finisher. If you open the Document Insertion/Folding Unit or Document Insertion Unit in step 1, close the insertion unit. 4 5 Troubleshooting 2 Close the front cover of the finisher. Follow the instructions on the touch panel display. Output Area 1 Open the output slot on the outside of the finisher, and remove any jammed paper that is visible.
2 Open the front cover of the finisher. Troubleshooting 2 Staple Finisher Booklet Finisher If the Document Insertion/Folding Unit or Document Insertion Unit is attached, open the insertion unit. (See e-Manual > Optional Products/Software.) 3 Open the top cover of the finisher. * * Top Cover 4 Open the delivery guide.
5 Remove any jammed paper. Troubleshooting 2 6 Close the delivery guide. When closing the delivery guide, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the top cover and front cover of the finisher. 1. Close the top cover. If you open the Document Insertion/Folding Unit or Document Insertion Unit in step 2, close the insertion unit. 2. Close the front cover. 8 Follow the instructions on the touch panel display.
Booklet Finisher-E1 (Optional) If a paper jam occurs inside the front cover or the saddle stitcher unit of the Booklet Finisher, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 2 Front Cover 1 Open the front cover of the finisher.
3 Remove any jammed paper from the upper delivery guide. 1. Tilt the upper delivery guide to the right. 2. Remove any jammed paper. 3. Return the upper delivery guide to its original position. * Springs are attached to the upper delivery guide, so it returns to its original position when released. * Upper Delivery Guide When releasing the upper delivery guide, be careful not to get your fingers caught, as this may result in personal injury. 4 Remove any jammed paper from the lower delivery guide. 1.
Saddle Stitcher Unit 1 Open the front cover of the finisher. Troubleshooting 2 2 Turn the small knob on the right in the direction of the arrow (counterclockwise). 3 While pushing in the larger knob on the left, turn it in the direction of the arrow (clockwise). 4 Remove any jammed paper protruding from the saddle stitcher unit.
5 Remove any jammed paper from the lower delivery guide. 1. Tilt the lower delivery guide to the right. 2. Remove any jammed paper. 3. Return the lower delivery guide to its original position. * Troubleshooting 2 * Lower Delivery Guide 6 7 Close the front cover of the finisher. Follow the instructions on the touch panel display. Copy Tray-Q1 (Optional) If a paper jam occurs inside the Copy Tray, a screen similar to the one shown below appears on the touch panel display.
2 Open the front cover of the main unit. Troubleshooting 2 3 Remove any jammed paper. If you pull the jammed paper gently and you can pull out, remove the paper. If the edge of the paper can be seen a little, you may not be able to pull out the paper from the output tray. In this case, turn the knob to the left twice or three times until the edge of the paper cannot be seen completely. If you pull jammed paper gently and fail to pull out, proceed to the next step.
4 Pull out the fixing transport unit. 1. Move the green lever in the direction of the arrow. 2. Pull out the fixing transport unit. 5 Troubleshooting 2 Remove any jammed paper from the left guide. 1. Open the left guide. 2. Remove any jammed paper. 6 Remove any jammed paper from the fixing unit. If you cannot pull out the jammed paper, proceed to the next step. Do not pull out jammed paper by force, as this may leave torn pieces inside the machine and cause the machine to malfunction.
7 Remove any jammed paper from the lower guide. 1. Open the lower guide, holding by the green tab. 2. Remove any jammed paper. 3. Close the lower guide. Troubleshooting 2 8 Remove any jammed paper from the fixing unit. 1. Pull the paper gently. 2. While pulling the paper, turn the knob to the left. 3. Close the left guide. 9 Push the fixing transport unit back into its original position, and close the front cover. 1. Push the fixing transport unit back into its original position. 2.
Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Staple Finisher-E1/Booklet Finisher-E1 (Optional) If a staple jam occurs in the stapler unit of the Staple Finisher or Booklet Finisher, or inside the saddle stitcher unit of the Booklet Finisher, a screen prompting you to remove the jammed staples appears on the touch panel display.
3 Push down the tab on the staple case. Troubleshooting 2 4 Remove all of the staples, and return the tab on the staple case to its original position. 1. Remove all of the staples that slide from the staple case. 2. Return the tab on the staple case to its original position. 5 Gently push the staple case back into the stapler unit until it is securely in place. 6 Close the front cover of the finisher.
Saddle Stitcher Unit • If necessary, make sure to remove all of the paper in the Booklet tray before clearing a staple jam inside the saddle stitcher unit. • This procedure is necessary only if the Booklet Finisher is attached. 1 Open the front cover of the finisher. Troubleshooting 2 2 Pull out the saddle stitcher unit, pull the stapler unit towards you, and then push it up. *2 1. Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops. 2.
4 On the staple case, push down Part A, and push up Part B. B Troubleshooting 2 A 5 Remove any jammed staples, and return Part B to its original position. B 6 Return the staple cartridge to its original position.
7 Pull the stapler unit towards you, push it down into its original position, and then push the saddle stitcher unit back into its original position. 1. Push the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position. 2. Gently push the saddle stitcher unit back into its original position. 8 Troubleshooting 2 Close the front cover of the finisher. When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit.
List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see e-Manual > Using the Machine to Send/Receive a Fax, Scan and Send, Quick Menu, Network, MEAP, Security, and Optional Products/Software. Self-Diagnostic Display 2 If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.
Return page 1 to the top, and then press the [Start] key. (Data for the scanned original has exceeded limits on the size that can be handled by this machine. Automatically adjust settings and try again.) Cause Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle. Remedy Try scanning the original again from the first page. If scanning is still not possible, reduce the Sharpness mode setting, and select [Text] for the original type.
Remove the original from the platen glass. Cause An original remains on the platen glass. Remedy Remove the original from the platen glass, and place the new original. Remove the original from the feeder. 2 Cause The machine cannot scan your original using the feeder. An original is placed in the feeder and on the platen glass. Remedy Remove the original from the feeder. Troubleshooting Original scanning area (thin glass strip) is dirty. Cause The feeder's scanning area is dirty.
Check covers are closed. Cause The cover of the optional equipment is open. Remedy1 Check that the cover of the Paper Deck Unit-A1 or Paper Deck Unit-D1 is closed. Remedy2 Check that the cover of the Staple Finisher or Booklet Finisher is closed. Remedy3 Check that the cover of the Document Insertion/Folding Unit or Document Insertion Unit is closed. Remedy4 Check that the cover of the External 2/3 Hole Puncher is closed. Load staples.
List of Error Codes without Messages If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel screen. (See e-Manual > Status Monitor/Cancel.) If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report.
# 402 Cause While the data, such as image data, was being transferred to the memory media, some error occurred because the unauthorized character was included in the file name. Remedy Rename the file. # 403 The job failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by appending a number, which ranges from 1 to 999, to the end of its file name to avoid naming conflicts.
# 410 Cause The files cannot be stored because there are too many jobs waiting to be stored. Remedy Try storing the files again after the previous job finishes being stored. # 411 2 Cause The files are already locked by the other operations. Remedy Wait a few moments, and try processing the job again. Troubleshooting # 701 Cause 1 The specified Department ID does not exist, or the password has changed.
# 759 Cause An error occurred while sending to the URL of a User Inbox. Remedy Contact your System Manager. # 807 Cause You do not have the access privilege to the specified directory. Remedy Set the access privilege to the directory in the server, resend the file to the directory with the access privilege, or contact your System Manager. 2 Cause You cannot print because the set page limit total has been reached. Remedy Contact your System Manager.
# 849 Cause Device information could not be delivered because the client machine is processing a job. Remedy Try delivering device information again after the client machine finishes processing the job. # 850 2 Cause Device information could not be delivered because a screen relating to the device information to be delivered is being processed. Remedy Try delivering the device information again after the screen is cleared from the client machine. (See e-Manual > Security.
# 854 Cause Device information could not be delivered because the client machine has Restrict Receiving Device Information in Device Information Delivery Settings in Management Settings (from the Settings/Registration screen) set to ‘On’. Remedy Try delivering device information again after setting Restrict Receiving Device Information in Device Information Delivery Settings in Management Settings (from the Settings/Registration screen) to ‘Off’. (See e-Manual > Security.
# 861 Cause An error occurred while processing PDL data or image data. Remedy Confirm the print settings you made when printing from a computer. # 862 Troubleshooting 2 Cause 1 The booklet trays have exceeded their stacking limits. (See Getting Started.) Remedy Change the print data or print settings, and try printing again. Cause 2 A combination of settings that is not supported was set. Remedy Change the print data or print settings, and try printing again.
If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, a screen indicating that the memory is full appears on the touch panel display. The machine’s memory can store approximately 8,200 pages of scanned images. Approximately 8,000 pages of that total is shared by the various functions, including the Copy, Print, Mail Box, and Fax/I-Fax Inbox functions.
Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen similar to the one shown below is displayed. Follow the instructions that appear on the touch panel display. Even when the machine cannot operate normally, some functions may still be available. - When the message is displayed to indicate that the Print function is unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used.
1 Press the main power switch to the “ ” side. When operating the main power switch, open the main power switch cover. 2 Wait at least 10 seconds after the main power indicator is turned off, and then turn the main power switch back to “I“ side. When operating the main power switch, open the main power switch cover. 3 If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer. ☐ Turn the main power switch OFF.
Setting the Limited Functions Mode from the Service Call Message Screen If the Service Call Message screen appears indicating a malfunction of a Finishing mode, you can clear it by turning the Limited Functions Mode ‘On’ to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.
3 Press the main power switch to the “ ” side. When operating the main power switch, open the main power switch cover. 4 Wait at least 10 seconds after the main power indicator is turned off, and then turn the main power switch back to “I“ side. When operating the main power switch, open the main power switch cover. The machine starts up in the Limited Functions mode.
When the Power Does Not Turn ON If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON. 2 Troubleshooting ON ( ) OFF ( ) If the breaker is in the OFF position, do not switch the current leakage breaker back ON.
Printer/Fax Driver Troubleshooting See the “Troubleshooting” in the driver help to resolve problems when using a printer driver or fax driver for Windows. In this section, screens for the printer driver are used.
Troubleshooting 2 2-68 Printer/Fax Driver Troubleshooting
Appendix 3 $)"15&3 This section includes the index. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index A F Abbreviations Used in This Manual, ix Fixing Transport Unit Clearing paper jams, 2-10 Front Guide, 1-5 B Appendix 3 Booklet Finisher Clearing paper jams, 2-34, 2-38 Clearing staple jams, 2-45 Replacing the staple cartridge in the saddle stitcher unit, 1-30 Replacing the staple cartridge in the stapler unit, 1-26 Breaker, 2-66 C Illustrations Used in This Manual, ix K Keys Used in This Manual, viii Cleaning Automatic feeder cleaning, 1-41 Cleaning the touch panel display, 1-36 Drum cleani
Left Guide, 1-5 Loading paper, 1-3 Loading tab paper, 1-6 Procedure to remove the jammed paper effectively, 2-3 Paper Jams Copy Tray, 2-41 Document Insertion/Folding Unit, 2-27 Duplex Color Image Reader Unit, 2-17 External 2/3 Hole Puncher, 2-30 Front cover of the Booklet Finisher, 2-38 Insertion Unit of the Document Insertion/Folding Unit/Document Insertion Unit, 2-22 Inside the top cover of the Staple Finisher/Booklet Finisher, 2-34 Inside the upper and lower right covers of the main unit, 2-14 Main Unit
Appendix 3 3-4 Index
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC. 703 Waterford Way Suite 400 Miami, Florida 33126 U.S.A. CANON AUSTRALIA PTY.
