User's Manual

Error Message Appears and the ScanGear (Scanner Driver) Screen
Does Not Appear
Check 1
Connect the USB cable to a different USB port on the computer.
Check 2
If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 3
Make sure that ScanGear (scanner driver) is installed.
If not installed, install ScanGear from the Setup CD-ROM or the web page.
Check 4
Your scanner may be locked.
Close the running software program. Slide the scanner lock switch to the release position (
), then reconnect
the USB cable.
Check 5
Select your scanner on the application's menu.
Note
•
The operation may differ depending on the application.
Check 6
Make sure that the application supports TWAIN.
You cannot start ScanGear from applications not supporting TWAIN.
Check 7
Exit ScanGear if it is running on another application.
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