User Guide

16
Solutions for when you cannot print as expected, or think the printer is not
operating properly.
Power will not turn
on…
Did you press and hold the power button until
the start-up image displayed? Check the
compact power adapter, the main printer unit
and the power cord to ensure that they are
correctly connected.
?
Cannot print…
Have you run out of ink sheets? Replace the ink
cassette (the starter ink cassette can be used to
print 5 sheets).
?
I have extra paper
but the ink ran
out…
Some ink may be consumed even if you don't
print if you tug on the ink sheets or needlessly
turn the power on/off repeatedly. Also, the ink
can be wasted if you take out the ink cassette
when the paper sheets run out during a
multiple print run. Remove the paper cassette
and replenish the paper without removing the
ink cassettes.
?
Cannot set the
mode, print layout,
date imprint and
print number as
expected…
Some categories cannot be selected or are
disabled with certain combinations of print
mode, print layout, date imprint and print
numbers.
?
Cannot print
cleanly…
Did you set SELPHY-specific paper in the cassette
with the shiny side upward as required? If the
ink sheet becomes dusty, blow it clean with a
blower brush or similar device. If narrow stripes
appear, remove the ink cassette and use the
supplied cleaner two or three times to clean the
interior of the printer.
?
Troubleshooting